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Due to an emergency I ended up having to stay at this hotel. When I arrived weary and stressed the night clerk was very pleasant and accommodating. The room was large and roomy with a very comfortable bed.
In the morning, I was starved and...More
Response from erock30, Operations Mgr. at Four Points by Sheraton Buffalo GroveResponded 5 days ago
Thank you Carole1961England for taking the time to let us know how your stay was. I will pass this on to our Front Office and Breakfast staff as they made a positive impact on your stay. We thank you and hope all is well.
I like to stay here every time I come to Buffalo Grove. It's very clean and updated. Very pleasant decor. Comfortable and reliable. The second floor rooms are especially nice with high vaulted ceiling's.More
Response from Eric W, Operations Manager at Four Points by Sheraton Buffalo GroveResponded 4 weeks ago
Good afternoon Mfbarthe,
It's always a pleasure to have you stay with us when your in the area. I will pass along your comments with our entire team as they will be glad they helped make your stay with us a positive one. Til next...More
At my urging, our family arranged a weekend here so we could be enjoy the hot tub and pool after an event on Friday night. Surprisingly, we found a sign that the pool area was rented to a private party and we who paying guests...More
Response from erock30, Operations Manager at Four Points by Sheraton Buffalo GroveResponded 28 April 2018
Thank you Ruchel,
I apologize and understand the disappointment you and your guests must feel due to the pool being temporarily in use for a 2 hour private event during your stay. It is a very unusual circumstance and is very unlikely to be repeated...More
The breakfast was great, as was the fitness center, pool and Jacuzzi. There was even a shuttle bus that took us to a nearby library and picked us up an hour later. Absolutely wonderful hotel and we will certainly return. Let's not forget the walk...More
Response from Eric W, Operations Manager at Four Points by Sheraton Buffalo GroveResponded 1 April 2018
Thank you so much for taking the time to provide your experience with us. I'm glad to here that we provided the service that went above your expectations during your stay. We take pride in providing 100% guest satisfaction throughout our guests stay with us....More
The Sheraton has free parking, a bar and has a restaurant for breakfast. Rooms are spacious and the staff is very friendly. It is conveniently located near I65. I stay there once a month on businesses.
Thank Bill S
Response from erock30, Front Office Manager at Four Points by Sheraton Buffalo GroveResponded 20 March 2018
We at the Sheraton Four Points we like to express gratitude for your kind words. We are proud that we provided you with a great experience and look forward to your next visit to Buffalo Grove.
Thank you for your question. At this time, breakfast is not included with our SPG club rooms. However, an appetizer voucher is provided at check-in for each day of your stay which can be enjoyed in our lobby lounge. We... More
Thank you for your question. At this time, breakfast is not included with our SPG club rooms. However, an appetizer voucher is provided at check-in for each day of your stay which can be enjoyed in our lobby lounge. We look forward to welcoming you soon.
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"The hotel is relatively quiet although I had issues with inconsiderate guests slamming doors."