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Holiday Inn Express & Suites Hiawassee An IHG Hotel

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300 Big Sky Dr, Hiawassee, GA 30546
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (64)
Room & Suite (22)
Dining (11)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Hiawassee An IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 6 hotels in Hiawassee
Location
Cleanliness
Service
Value
The Holiday Inn Express Hotel - Hiawassee is located in the beautiful North Georgia Mountains near the growing towns of Blairsville, Young Harris and Hiawassee. Our Hiawassee hotel is in close proximity to Lake Chatuge, the Georgia Mountain Fairgrounds, Brasstown Bald, and the Appalachian Trail. We host groups for the Schedule of Stars and the Rhododendron Festival, and welcome hikers exiting the Appalachian Trail. Enjoy North Georgia hospitality at the Holiday Inn Express Hotel Hiawassee. Be sure to ask about our golf, spring break, and romance packages!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English
248Reviews5Q+A43Room tips
Traveler rating
  • 64
  • 72
  • 52
  • 35
  • 25
Time of year
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Popular mentions
Dan D wrote a review Dec 2021
Arlington, Texas11 contributions4 helpful votes
This is one of the worst hotel value and experience I've ever had. Rooms are old and very outdated, but I'd not be writing if that was the worst of it. The Staff was uncaring and unknowledgeable. The price was more than double what it should have been. I called prior to my stay and was assured that I could mail a small box with supplies..... "Hikers do it all the time", I was told. When I arrived they could not find the Box I'd mailed with my much needed supplies, even though it had been received days prior according to the USPS Tracking, even when I showed the Manager the Tracking, he insisted it was not there. I call after I arrived home, they "finally found the box, and would mail it, and very sorry" was what I was told, 3 different times, but no box..... When I called the last time, and said I would pay whatever to get the box back, even though they's said they would ship it at their expense, I finally got it back, there was a surprise surcharge added to the postage. I will not be back.......
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Date of stay: September 2021
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Pam wrote a review Nov 2021
1 contribution
In all my 35+ years of traveling I have never had this poor of service. Plus the hotel is out dated and dirty. They need a face lift and new staff that care about customers. Don't waste your time or money staying here when there are other hotels in the area that are much nicer.
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Date of stay: November 2021
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Location
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Room Tip: Try another hotel for a good room!
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Response from IHG Service, Owner at Holiday Inn Express & Suites Hiawassee An IHG Hotel
Responded 24 Nov 2021
Hi pamsparky143, Thank you for taking the time to give us your feedback about your stay at our hotel. We're committed to providing you with the best overall experience. I'm sorry to hear about the dated condition and unsatisfactory upkeep of the hotel. I brought this up to our local management's attention along with your feedback about our staff. I'm certain that all you've highlighted will be looked into to ensure better service. I also sent you a separate message addressing this matter. We're grateful to have you as one of our valued guests. I hope you'll consider us again in your future travel plans! Safe travels, Jomar M. Case Manager IHGService
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CalifKidRetired wrote a review Oct 2021
Virginia Beach, Virginia221 contributions244 helpful votes
This motel is in need of renovation and maintenance. Bathtub needs cleaning. Heater/AC filters haven’t been cleaned in ages. The staff are friendly and helpful and the breakfast was okay. If we return to this area we will probably find a different place to stay.
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Date of stay: October 2021Trip type: Traveled as a couple
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George duck wrote a review Sep 2021
1 contribution
We visited here with my family. Easy check-in process and staff was very friendly and gave great recommendations to eat in the area. Clean rooms and nice continental breakfast. The cinnamon rolls are good as always
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Date of stay: September 2021Trip type: Traveled with family
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Scott Merritt wrote a review Sep 2021
Atlanta, Georgia13 contributions24 helpful votes
TL/DR: This property is an embarrassment to IHG, the town of Hiawasee, the state of Georgia and the lodging industry in general. This hotel is to lodging what Yoko Ono is to music. Read on if you want to know specifics. We were in town for a family wedding and this was the property that was recommended. Upon check-in we were given keys to rooms 306 and 302. We went to 306 and got ready for the wedding. It was after the wedding that the others in our party went to 302, only to find that it was occupied! After scaring the daylights out of the people who were in the room already, we were forced to carry ourselves and our stuff back down to the front desk and have a different room assigned. I believe we were sent to room 323, which was dirty. This is a good time to point out that room 306 was also dirty, which was surprising since we were explicitly told that there were Covid cleanliness standards set by IHG. I later learned that that wasn't the case, and that apparently - according to the hotel's management - it's acceptable to be given a room that's not clean by anyone's standards, let alone corporate standards in the midst of a pandemic. When a family member arrived at 2:45 pm, after a seven-hour drive, he was made to wait in the lobby for an unreasonable amount of time before he could check in. It wasn't that there were no rooms ready; he was told that they were changing shifts and that it would be a few minutes. After 3:00 pm I went to the front desk to speed the process and get him checked in (the wedding was to begin promptly at 5:00 pm). While I was having a private conversation with my uncle at the front desk, the male clerk announced to me that he had a gun. I do not know what this was meant to imply or address. Am I supposed to watch my back when this guy is around? Who knows? I have never had a worker at any establishment announce that they were armed. Perhaps it's the extremely rural setting where people think that kind of thing is okay, or perhaps it's a misguided attempt at trying to intimidate someone. Regardless, it was 100% unprofessional, unwelcoming and uninviting, and I'm certain it does not conform to any IHG standard or represent what the parent company wants out there representing any of its brands. I was bothered by the fact that the free breakfast was reasonably non-existent, although the manager explained to me that with this specific thing he does abide by corporate Covid restrictions. No hot food, but also no clean rooms. The through line seems to be that he can cut services and save himself money when it's convenient, and he can blame it all on Covid. I will add that nobody was staffing the front desk when I went down at night seeking a bottle of water. There also was nobody at the front desk the next morning when I and many other people were trying to check out. There was a handwritten note that said to write your email address if you want a receipt. I picked up the phone at the front desk and dialed 1-2-3 (instructions printed and left by the phone at night to reach someone). The person who answered told me that they were short-handed because one person had Covid and another didn't show up for work. Another person in the lobby, who was dressed in jeans and a Super Mario Brothers t-shirt, saw this all happen and told me that wasn't the case. He then went behind the front desk and handed me printed guest folios. It turns out he worked there, but he quietly watched the chaos as an entire hotel full of people tried to check out, and he only stepped in when things started to heat up. This was actually the only thing that was good about this stay, but it's difficult to understand why he wasn't behind the front desk prior to that. After I contacted corporate to let them know about this embarrassment of a property, the hotel manager called me. He doubled down on their failures and blamed me for having standards that are just too high. He refused to comprehend that the experience was not in any way acceptable; he told me he doesn't actually abide by the IHG cleanliness policy (in the midst of a pandemic!), and that his staff only does their best to clean to expected guest standards (SHOCKING!!), but I think his definition of cleanliness needs updating. Further, the manager blamed be for being a part of a wedding party that was loud (guilty by association, so I don't deserve to be properly compensated for a lousy experience?). He simply wasn't interested in accepting any responsibility for anything that went wrong, and he dismissed valuable feedback that could actually serve to make his property better, thereby improving the impression of IHG and its brands. A manager who can't internalize feedback to make improvements is no manager at all. He realizes he benefits from being one of the only "name brand" lodging options in a touristy area, so why bother making any improvements? This manager's solution to a terrible experience is for the guest to lower their standards. Perhaps that's why his property sucks so bad. What an absolute abomination.
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Date of stay: August 2021
Rooms
Location
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Room Tip: Here's how you choose a good room: you stay somewhere else.
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PRICE RANGE
US$106 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hiawassee hotel hiawassee, holiday inn hiawassee
LOCATION
United StatesGeorgiaHiawassee
NUMBER OF ROOMS
74
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Frequently Asked Questions about Holiday Inn Express & Suites Hiawassee An IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Nearby attractions include Always Christmas (0.7 km), Bacchus On The Lake (0.2 km), and Hiawassee Antique Mall (0.2 km).
What are some of the property amenities at Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Conveniently located restaurants include Monte Alban Restaurant, Sundance Grill, and Daniel's Steakhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Express & Suites Hiawassee An IHG Hotel located near the city center?
Yes, it is 0.3 km away from the centre of Hiawassee.
Are any cleaning services offered at Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Hiawassee An IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Hiawassee An IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.