While the hotel is in a great location and Carol at the front desk for the last two nights was wonderful…the rude man during the day ruins the experience. He is the owner and said he doesn’t care if he gets a bad review. So here it is! Save yourself the frustration and don’t stay there!!!!
The woodsy look of the lodge was nice. Wooden doors and walls. A cabin look to a hotel. The fire pit was not working/available during this stay even. I was not notified of this when I booked on the lodges website and it was an important amenity for us. The beds were very hard and sheets were stiff like cheap toilet paper. Fridge in room wouldn’t work, dust on the blinds. The breakfast was a typical muffin, juice from a machine options. Tv in my room wouldn’t play anything. I called the front desk (many times with no answer), I finally reached and asked why it wouldn’t play cable channels and the man said, “you check out in a few hours so I will not fix that. I’m busy.” Wow!! I had another interaction with this same man (Indian man who I believe is operating the property) on a different day regarding the booking arrangements and he was very rude.…
I wish I could give this a negative 5 stars!!! We own a business and had to check out early due to a work emergency. We were told twice by the front desk we would be refunded. ( We are accustomed to being charged when we check out, not check in.) When the refund did not show up within 7 business days we called and the owner said he there was no record of our stay, that we needed the confirmation number and then we would be refunded. When we called back with the requested information the manager told us, "NO refund" and hung up on us. Rudeness and dishonesty are very poor business practices. I have no idea how he is still in business. Even if this were a great motel, which it is not, I would not recommend staying here.
A lodge in Blue Ridge, GA. The room was dirty, there was no elevator, making it difficult to climb stairs with luggage, and the desk clerks were rude. The so called continental breakfast was inadequate and served in a small space. Look elsewhere!
Something died in the room. The smell was so bad we could not stay in it. The a/c was not on so that wasn’t the problem. The owner had disappeared and the awesome cleaning person tried to get rid of the smell to no avail. She actually moved us to a different room and when I turned on the air in the room a different horrible smell wafted out. We couldn’t use it. Thankfully temps dropped to the 40’s so we slept with the window open. Pictures of the a/c unit explained some of the smell in the 2nd room. I couldn’t breathe. If that wasn’t enough, the toilet was broken. No alarm clocks in rooms.