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About
#288 of 382 hotels in Orlando
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Value
Located in Orlando,FL, the Best Western Orlando West is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycle rental
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Business Center with Internet Access
Conference facilities
Meeting rooms
Photo copier / fax In business center
Baggage storage
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish, Chinese
Location
466Reviews7Q+A39Room tips
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Everything was filthy upon check in, bed sheets, toilet tissue had feces and black stains in bathroom, the toilet flooded, the staff unconcerned gave me sheets to change bedding myself and gave me three rolls of tissue to replace the disgusting ones with feces on them. Finally Chris gave me another room which had the same problems flooded toilet. Staff gave me plunger to fix myself I was totally disgusted!! They said they have no staff and mgmt won’t be in until the morning I called to Complain
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 3 days ago
5/29/23 Manager did stop by and inspected both rooms- and found large amounts of Toilet paper shoved into toilet's and found a lot of baby power on bath and vanity area floors- sheets /trash all over the room- (room trashed) guest were heard arguing loudly by other guest- they complained at C/O about them- manager also found several drug use items and other items(Brillo pads- which this hotel does not use as a housekeeping item.) left behind by the guest. We believe this guest has made up all these issues because she was informed that she could not adjust her reservation - she called customer support and we could over hear the man telling her that they would not be able to help her today---she told her male friend said - that she will take care of that--and then she came back up to front desk to check in for 2 nights. The TV Remote was also missing and guest was charged $15.00. FD staff reports the lady was very confused and disoriented at FD this AM- not making sense-wanting a refund--she asked her if she need help- she just left. NO REFUND or COMPENSATION-
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Cleanest hotel I have stayed recently, even the parking lot was clean! AC worked, room was clean, property looked well cared for, price was more than fair. My new go-to when doing business in Orlando.
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Date of stay: June 2022Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: Close to downtown
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 25 Jun 2022
thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location in proximity to the city and a very comfortable bed. Also allowed me travel with my cat, which was a major plus. The internet was also very fast! I was pleased with the connection speed. It does lock the back gate when it gets late and there's 2 layers of security.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 13 Mar 2023
thank you for your cooments
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Best Western is the worst we have ever stayed in because of the filthy floors and overpowering scent of disinfectant. If the room had this smell, why wasn't it clean? The walls are thin and we could hear the people upstairs yelling at each other. Many parts of the room were in disrepair. We only were staying one night and had to go to an event soon after arriving, so we did not tell the staff.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 13 Mar 2023
thank you..... for your comments
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here during our stay in Florida and were very happy with the Best Western, they even had a pool. This was a great value and highly recommended! Check-in was very easy and straightforward, as was checkout. The staff was very helpful, friendly and accommodated all of our requests.
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 21 Nov 2022
thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean room except for coffee stains in the sink. Nice quality toilet paper. AC and smell were good. Bed was soft and comfortable. TV image/image was not terrible and could not be adjusted. Loud neighbors.
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 3 Nov 2022
thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Made reservation for a room on first floor because my husband is disabled. Got there and room is on second floor and she won't change it. Now my husband can't walk upstairs and there is no elevator. But they still charged us for the room. We were evacuating from Tampa...stuck with no room.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 10 Oct 2022
Dear Mam, Please forgive us for not having a room you expected. But you booked the room--also, It was the middle of a hurricane- you booked this room expecting us to bump another guest- which we could not do-because everyone / families were hunkered down in their rooms- completely sold out and we had no other options. We are sorry that you booked the wrong room- but we tried to help you out- as best we could- just like all the other families that evacuated-Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I got to this hotel in the middle of a storm, and power was out. The lady that helped me check in was nice, and it went downhill from there. I got to the room, and I work in restoration so luckily I had a flashlight. First of all there was dried DOG POOP all over the floor. I was soaking wet after falling in their fountain that was dangerously close to the curb and completely impossible to see with the power off. When I got to the room dripping wet, I immediately noticed the dog poop that someone had stepped in and spread all over the floor. I was disgusted, but with the hurricane outside, and me dripping wet, I tried to clean the water and the poop up with a towel. The poop was so dried on that I couldn’t get it to come up. Disgusted, but desperate I decided to check the bed for bugs. I didn’t find bugs, but I found blood and curly hairs on the sheets. Had I not been soaking wet I would have slept in my truck. Instead I slept on top of the blankets, called my wife and cried myself to sleep. Woke up early, and because the shower was so gross, put on my wet clothes and went to the office. The owner was there and I told him about my experience. He immediately told me that what I was saying was impossible. We walked together to the room where I showed him the poop and the blood, and the nasty dirty chair, and the insanely gross shower. He then accused me of spreading the poop in the room basically calling me a liar. I didn’t have a dog with me and I showed him my shoes to prove to him that I didn’t have any poop on my shoes. We went back to the office, and had he offered at least a discount I would’ve been fine, but instead he yelled at me to get out of the hotel and then charged me anyway. I would give this less than one star if I could. I travel for business and this is the worst hotel I’ve ever stayed in …
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Review collected in partnership with Best Western
Date of stay: September 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 1 Oct 2022
Dear Sir- you are sadly mistaken on all accounts. the only nice thing to be said is that we had a room for you when you arrived int he middle of the hurricane. about you falling in the fountain- that is 20 ft by 20ft- you might see a eye doctor- the dog poop that was tracked in from outside and led right to your room door- and then inside. you can decide. the small spot of red blood-on sheets was fresh- not old- see fountain incident. No one yelled at you- quite the reverse- you were very rude and nasty to everyone here at the hotel- trying to help you. in the middle of a hurricane. We thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay here to watch an Arsenal vs Chelsea game. Arsenal won 4 to 0. Yay Arsenal! So glad this hotel is a 20min walk from the Champion Stadium. The game was sold out so there was no way we could have catch an uber with 63,000 plus people. The hotel was clean, staff was super friendly and there is a Chinese restaurant attached with $4 soup. Can't beat this deal if you are in the vicinity to catch a game. Highly recommend it.
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Brian Mueller, General Manager at Best Western Orlando West
Responded 29 Jul 2022
thank you very much!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay away 1st pictures do not reflect actual property it is run down bullet proof glass can’t get into lobby attendant was rude prostitutes roaming property that’s as far as I got as the reservation I had couldn’t be found and we left as I wouldn’t give another cc. Called 800 and they sent us to another property
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Review collected in partnership with Best Western
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jamie Hansen, Owner at Best Western Orlando West
Responded 28 Jul 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$128 - US$143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western orlando west hotel orlando, orlando best western
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
109
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Claim Your ListingBEST WESTERN ORLANDO WEST - UPDATED 2023 Hotel Reviews & Price Comparison (FL) - Tripadvisor
Frequently Asked Questions about Best Western Orlando West
Which popular attractions are close to Best Western Orlando West?
Nearby attractions include Magic Mall Plaza (0.1 km).
What are some of the property amenities at Best Western Orlando West?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Orlando West?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Best Western Orlando West?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Best Western Orlando West?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Orlando West?
Conveniently located restaurants include Taste of Chengdu, Caribbean One Stop, and Best Seafood Place.
Are there opportunities to exercise at Best Western Orlando West?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Best Western Orlando West?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Best Western Orlando West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Orlando West offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Best Western Orlando West?
The staff speaks multiple languages, including English, Spanish, and Chinese.