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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

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14500 Continental Gateway, Orlando, FL 32821-5100
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Traveler (1328)
360
Panoramas (93)
Room & Suite (473)

About

#124 of 381 hotels in Orlando
Location
Cleanliness
Service
Value
The Holiday Inn Resort Orlando Suites Waterpark is a Walt Disney World Good Neighbor Hotel and the only all-suite Holiday Inn Resort at the entrance to the Walt Disney World Resort. We are located in the heart of the Orlando tourism district on 24 acres just one mile from the Walt Disney World Resort. The resort is also near many of the other popular attractions including Universal Orlando Resort, SeaWorld Orlando, Orange County Convention Center and the International Drive entertainment district. Our family resort features 777 spacious 1, 2, and 3 bedroom family suites. You will enjoy our many great amenities which include our Lagoon Pool and Waterpark, complimentary shuttle service to the Walt Disney World Resort, Bank Heist Laser Challenge, 9 hole mini golf course, Arcade, Kids Splash Pad, Fitness Center, outdoor basketball courts, kids playground, Family Movie Night, wireless Internet and other resort activities.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Children's television networks
Public wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Water park
Waterslide
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Business Center with Internet Access
Meeting rooms
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Kitchenette
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Separate living room
Sofa
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
2377Reviews559Q+A100Room tips
Traveler rating
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Most Recent
Adventure50020886671 wrote a review 27 Jan
Campbellton, Florida1 contribution
Justin at the front desk was so helpful and he had great customer service skills. This is our second time to this wonderful property and this time Justin stood out the most. Thanks Justin and all IHG Orlando waterpark staff. From the girl that couldn’t remember her room number. Cause she only had 2.5 hours of sleep plus had an 8 + hour drive.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 3 days ago
Dear Adventure50020886671, Thank you for being our guest at Holiday Inn Resort Orlando Suites - Waterpark once again. We are pleased to know we exceeded your expectations and appreciate you mentioning our thoughtful hospitality. We will surely share your compliments with Justin for the job well done. We look forward to hosting you again the next time you are in our area. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tyler J wrote a review 27 Jan
1 contribution
The staff was beyond fantastic! I can’t enough good about our experience. The food was hot and there was a nice variety for everyone in our party. Even the picky eater. I would definitely recommend this establishment.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 3 days ago
Dear Highway1jackson, Thank you for evaluating your recent stay at Holiday Inn Resort Orlando Suites - Waterpark. We are delighted to know you were pleased with our courteous associates and the fantastic food we serve. It was a pleasure having you here, and we look forward to welcoming you again. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenny M wrote a review 26 Jan
1 contribution
My family and I are staying at the hotel but we went to the market place to eat we ate at the buffet, what is the service was incredible everyone was so attentive but especially Andres and even brought drinks to our table and asked if we needed anything else and I also helped explain some of the food items that were there.
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: If you don’t know what to eat definitely try the buffet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 3 days ago
Dear Jenny M, Thank you for choosing to stay at Holiday Inn Resort Orlando Suites - Waterpark once again. We are delighted to know we exceeded your and your family's expectations and appreciate you mentioning our thoughtful hospitality and the delicious food we serve. We appreciate your business and look forward to welcoming you again. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brent A wrote a review 26 Jan
2 contributions
HI suites was fun. Staff was friendly, water park was nice, especially hot tub. Breakfast at the marketplace was excellent, many delicious options. Habiba was super friendly and very helpful on multiple occasions. I would go back again.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 4 days ago
Dear brenta697, Thank you for choosing to stay with us. We appreciate you letting us know our team, especially our associate Habiba went over and above in handling your requests. We are also glad you were especially pleased with the delicious breakfast and various amenities. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark whenever your travels bring you to our area. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tbubb2009 wrote a review 25 Jan
West Milton, Pennsylvania22 contributions7 helpful votes
My husband and I stayed with our sons while we visited the parks. Our 8 year old wanted pancakes from the breakfast buffet, but they didn't have any. Habiba went to the kitchen and had some pancakes made for us and brought them out for us! They truly went above and beyond to make our stay wonderful. Aside from that, our room was very clean, the pool was wonderful and warm, and we had fresh towels and supplies every night when we returned. Couldn't ask for a better stay! Thank you Habiba!!
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 5 days ago
Dear tbubb2009, Thank you for being our guest and for taking the time to review your experience at Holiday Inn Resort Orlando Suites - Waterpark. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team, especially Habiba to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you and your family back soon! Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rivka W wrote a review 24 Jan
Was expecting a bit more from pictures posted. The room itself (1 queen and a kids room with bunkbeds) was so great for our family and seems to have been updated recently. Our 5 kids were able to fit comfortably in the kids room (twin over full bunk bed- my 6 and 4 year old slept on the bottom full) there is a nook that perfectly fits a hotel crib in there and we used a crib mattress on the floor for my 2 year old. The hotel itself seems dated, not very pretty in terms of landscaping, but my kids didn’t mind or seem to notice. During our stay it was really too cold to use the pool or water park, and sadly laser tag was closed for renovations. We had hoped to use the hotel amenities more but we made do with other stuff in the area. I think as one other reviews wrote, there is a lack of attention to detail, but maybe they are just sourcing things up during the low season here. Also would’ve loved housekeeping or at least a broom to sweep the floor. Based on the room and how great it fit our family, I would come here again.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Laser tag is closed (Jan 2023), arcade costs $$. There is a little toddler play area in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 5 days ago
Dear 343rivkaw, We are delighted you and your family could join us here in Orlando. Thank you for mentioning to other travelers how much you enjoyed our outstanding amenities and family activities. It is great to know your room was your favorite! However, we would like to apologize for the inconvenience and frustration caused by the renovations. We are grateful for your patience and appreciate all feedback that helps us improve our guest experience. We look forward to hosting you again on your next visit to the Orlando area. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rajan K wrote a review 24 Jan
1 contribution
The food at Lakeside Cafe was awesome taste, freshly cooked and lots of variety to choose from. The hospitality given by their team and especially Maria D. was exceptionally well. I would say whole team was exceptionally well and friendly. I would like mention about one young lady server behind buffet food counter that she brought me warm milk to my table when she found that I was looking for it. She was very good at customer service. If Maria D. reads this review, request you to please share her contact so I can reach out to her to convey my special thanks. I recommend this lakeside cafe to all my family and friends to have awesome food experience during their trip.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 6 days ago
Dear rkhodwe, Thank you for dining with us and sharing your review. Since Lakeside Cafe first opened, we have strived to make our name synonymous with a fantastic dining experience, and we are delighted to know you enjoyed our comfortable atmosphere, excellent service, and amazing food. We will share your compliments with the team, especially Maria. . It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Resort Orlando Suites - Waterpark whenever your travels bring you to our area. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kaia R wrote a review 22 Jan
1 helpful vote
I am a Diamond Elite member with IHG, we stay at a lot of their properties mostly for work. When we travel for leisure we typically chose their properties too. I booked 4 rooms for my family and myself for a 6 day vacation, we did a day and a half of hotel pools and three days at the Disney parks. To save time- if you are looking to book this hotel to save a few bucks on a Disney trip you will likely not save much and be disappointed about the property. We arrived and had to move two of the rooms right away. We have a highly sensitive to mold /mildew allergy with us. She wheezed for 24 hours and had to move hotels despite their efforts to move them the hotel has water and the water park right in the center. For what’s it’s worth they were accommodating on moving rooms and suggested they would be cleaning the rooms with the mold musty smell issues. The rest of us opted to stick it out. The staff is friendly, and do their jobs. To me what’s missing here is attention to detail. For me to consider this a resort and want to stay here again… Our room: I can usually get by without people making my be, but I would think dirty towels shouldn’t be left in a room for days at a time. every day we had fresh towels but they didn’t removed the dirty ones until I left them in the middle of the room one day..( they were on the floor in the bathroom before that) From day to day the garbages would be emptied and some left. With a family of five in one room, (2,4,6 year old and two adults) we had lots of food and snacks. Kids make crumbs we are used to it , but our floor was not swept or vacuumed once while we were here. By our check-out day walking barefoot was just silly. To me this is an attention to detail that is just lacking, you should not have to ask for the room to be swept, or dirty towels to be removed.. The pool and property seem to be in the middle of getting maintenance done/ updated (at some point this was a Nickelodeon resort). We had construction cones and paint on the floor to walk around. Bags of linens and garbage outside the doors all the time. The food was hot, and decent, we did not eat here for every meal but the ones we had were good. I will say the breakfast buffet was not worth 25 dollars a person. We did not have to pay for it while we stayed but if you do I would pass. The “free” shuttle leaves at 8:30am and goes to magic kingdom and Epcot( I think) we used it one day as we wanted to be at the parks when they opened. They do not pick you up at the lobby be warned. They Huss picks up by the movie theater. We almost missed it because this detail was not shared. ( again attention to detail, it took two phone calls to the hotel before we arrived to determine all the shuttle details) This was the main reason we booked here and not on property or at another location . We feel like it was false advertising. In order to get on the bus you have to book it ahead of time, and have the code to use ( call the hotel) at check out. We paid a lot for Uber and Lyft rides to get to and from the other parks with the price of Uberx + car seat we could’ve stayed at a moderate Disney resort and not had to pay for transportation. That being said it’s extremely easy to book an Uber/ Lyft quickly from this location. The staff was always”on” they were friendly and helpful they are the one part of this trip I have absolutely no complaints about. Honestly when we read the reviews ahead of time they were part or the determining factor to give it a try. . Perhaps house keeping and maintenance need a rally but imo that comes from the top down. We still didn’t have one poor interaction with anyone. Despite the great service this is just not a place I care to go for a vacation. At home you pick up your towels, take out the garbage, clean the floor, and do the dishes. Who the heck wants to worry about that on vacation or look at a mess?
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear Kaiar2023, Thank you for being a Diamond Elite IHG Rewards Club member. We are very sorry for the housekeeping issues you experienced during your stay. We regret overlooking anything in the cleanliness of your room, and this will be addressed with our team. We gave taken note of all your concerns and will share them with the appropriate team to ensure such mistakes are not repeated. We value your feedback and appreciate your patience. On a positive note, we are glad you liked our friendly staff and we hope you will allow us an opportunity to provide you with the seamless stay you deserve. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Artur D wrote a review 22 Jan
Georgetown, Canada63 contributions94 helpful votes
it is a great hotel lots of fun for kids had a suite 2 rooms and a living area overlooking the pool area ,really enjoyed the hotel BUT, went to market place in hotel where there are few fast food restaurants ordered taco for kids and charged it to the room as forgot wallet ,after coming back home checked statement and got charged 66$ for it and price was about 15$ called hotel they can't do anything about ,called restaurant no answer no call back I feel cheated
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 6 days ago
Dear Artur D, Thank you for sharing your evaluation online. While we are glad you were happy with most aspects of our hotel, we are sorry for not meeting all of your expectations. We especially regret the concern you are having with regard to the charges for dining at The marketplace and the disappointment this caused. We understand your frustration and will share your message appropriately. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sandy M wrote a review 20 Jan
Williamsburg5 contributions1 helpful vote
What a great place to eat our dinner while at the resort!! We actually were not planning to eat dinner here; however, we received a text telling us the Riverside Cafe was having a BBQ Buffet tonight so we chose to eat there! AndresDougle was our server/host. He did an excellent job helping us, getting our drinks, and checking on us while we were eating! He was very friendly and attentive!
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Manager, Guest Services / Front Office at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Responded 1 week ago
Dear smackain27, Thank you for staying at Holiday Inn Resort Orlando Suites - Waterpark on your recent visit to Orlando and for dining at our in-house restaurant, Riverside Cafe. We are happy that your experience was fantastic and that you enjoyed our delicious menu. Our culinary team will be happy to see your kind remarks about their preparations. We hope you will return to stay with us again. Best regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$138 - US$219 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nickelodeon family hotel nick, nickelodeon family resort nick, nickelodeon hotel orlando, holiday inn orlando, nick hotel orlando, orlando holiday inn
FORMERLY KNOWN AS
Nickelodeon Suites Resort
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
777
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HOLIDAY INN RESORT ORLANDO SUITES - WATERPARK, AN IHG HOTEL - UPDATED 2023 Reviews & Price Comparison (FL) - Tripadvisor

Frequently Asked Questions about Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
Which popular attractions are close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Nearby attractions include IllumiNations: Reflections of Earth (1.0 km), Dip Travel (1.1 km), and Champions (0.4 km).
What are some of the property amenities at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Conveniently located restaurants include Mikado Japanese Steakhouse, Latitude & Longitude, and Siro Urban Italian Kitchen.
Are there opportunities to exercise at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel have any great views?
Yes, guests often enjoy the lagoon view available here.
Is Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.