We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel at Universal Orlando

Save
Share
5800 Universal Blvd, Orlando, FL 32819-7834
COVID-19 update: See the added health and safety measures this property is taking.Read more
19 people are viewing this hotel
Booking.com
US$362
View deal
Free cancellation until 13/01/22
Reserve now, pay at stay
Expedia.com
US$362
View deal
Free cancellation until 13/01/22
Destinia.com
US$307
View deal
Free cancellation until 10/01/22
PricelineUS$362
Hotels.comUS$362
Prestigia.comUS$385
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (4455)
360
Panoramas (12)
Room & Suite (982)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 07/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel at Universal Orlando
Updated 07/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#64 of 389 hotels in Orlando
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Live like a rock star and savor the perks of rock ‘n’ roll royalty with impeccable surroundings, laid-back attitude and show-stopping service. Your stay here rocks even more, because you get all the exclusive benefits of staying in Universal Orlando. Skip the regular lines with free^ Universal Express Unlimited ride access at participating attractions in Universal Studios and Islands of Adventure and breeze into one of the Universal parks an hour earlier than other guests with Early Park Admission*. Plus, it’s a quick hop from Universal’s hotels to the parks with free water taxis or shuttles. ^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice. *Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
Read more
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Table tennis
Babysitting
Paid private parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Poolside bar
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
On-demand movies
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Park View
Languages Spoken
English, Spanish
11361Reviews669Q+A100Room tips
Traveler rating
  • 6,895
  • 2,660
  • 1,013
  • 483
  • 310
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
April S wrote a review 26 Nov
Bloomington, Indiana158 contributions90 helpful votes
+1
We stayed at the Hard Rock hotel for 4 nights during the week of Thanksgiving. We arrived very early, at 9am. I had read several reviews that it’s very rare to get early access to your room, so we didn’t hold out much hope of an early check in. The customer service at the counter was excellent! (Thank you Ariel!) We were told all about our amenities staying on the 7th floor, the Rock Royalty package. We went right up and enjoyed the breakfast! The luggage counter held our luggage (shout out to Garth!). Unfortunately it poured for the first 4 hours, but we enjoyed the main area of the lobby, the gift shop, and walking around the spacious and beautiful hotel. The front desk team texted us with important information and answered any questions that I asked. This is the first time I’ve had communication like this from hotel staff. Very cool! Unfortunately, our room was not ready until closer to 6. As tired as we were, we understood that sometimes it’s a feat getting all rooms cleaned and flipped during a 5 hour period. We did NOT ask for compensation, however, our roll away bed charge was removed for the inconvenience. I considered that to incredible customer service! Our room was spacious, clean, and perfect for our family of 4. We have traveled to many different places and this was the most comfortable bed and pillows I have slept on. Or maybe they just felt amazing after a full day of walking and riding rides! While we didn’t have cleaning staff refresh our rooms during our stay, they were such a pleasure to see in the hallways! Always happy, kind, and asking if we needed anything. (Which just validated our patience with our room being late because I witnessed the incredible customer service the cleaning staff provided during the week!) The Rock Royalty Club level was absolutely worth it! Your room key is needed to swipe in the elevator to access the top floor. The lounge was open from 7-10am for breakfast. This was an assortment of pastries, oatmeal, boiled eggs, fruit, a hot food item (quiche, stuffed biscuit, etc), yogurt parfait, milk, water, tea, sodas, and a coffee/espresso/latte machine. Some mornings we would eat in the lounge and other mornings, pack a few plates and head back to the room. (Returning plates and silverware is always kind!) From noon until 2pm the lounge offered uncrustables (I’ve fallen back in love with the classic PB&J), bagged chips, cookies, fruit, and drinks. We would grab a few bottles of water for our bags and sodas for our hotel room fridge. 5-7 was “dinner snacks” as I call them! We had things like empanadas, wings, Mac & cheese, veggie trays, cheese cubes, and complimentary beer, wine, seltzers. (Please tip the bartender!) Beers in the park are $9 a pop, so 2 hours of complimentary beer a night is a huge bonus! The short walk to and from the park made it possible for us to take advantage of all the available food options- costing us little in the park! From 8-9pm was a dessert bar! Cookies, cupcakes, tarts, chocolate milk, brownies…. The perfect way to end the day. As a Type 1 diabetic, the lounge made it possible for me to always have food available. I could pack a PB&J and small snacks in my bag to sustain my blood sugars for a long day of walking. My kids got to enjoy a week without Mom’s blood sugar crashing or needing to stop at a busy restaurant for food. This was the best trip I’ve taken with my family, which is crazy considering the places we’ve been. The incredible customer service and staff at Hard Rock, even the other guests, made it a truly relaxing week. Universal is a short walk from the back or the hotel. We took the water taxi a few times, not to save time, but to enjoy the awesome boat captains! They were all friendly, played great music, and displayed impressive boat parking skills. I would say it’s a 5-7 minute walk to the gates of City Walk, and the scenery is gorgeous!
Read more
Date of stay: November 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Share
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 2 days ago
Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our Rock Royalty Lounge is the perfect way to get those extra must have amenities while staying on property. With turn down service, continental breakfast, snacks throughout the afternoon, afternoon appetizers, Complimentary Beer and Wine Happy Hour, and evening desserts you can't go wrong. Tie that in with our close proximity to the parks, Early Park Admission, and Universal Unlimited Express Passes, your vacation is setup for success. We look forward to welcoming you back again soon for another vacation fit for a Rock Star.
Read more
Dorothy M wrote a review 24 Nov
Galveston, Texas12 contributions1 helpful vote
+1
I can’t say enough about this awesome place. Worth every dime! I was treated so very well & 🎶 it was just what I needed 🎶🎸❤️‍🩹🇺🇸🤘. I’ll be adding 🔜 all kinds of details and some fun time tips and pics. This was a worry free stay from check in to tatted valet! Say hello to Michael at the front desk!
Read more
Date of stay: October 2021Trip type: Traveled on business
1 Helpful vote
Helpful
Share
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 4 days ago
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our signature programs and we were able to provide you with what we’re known for - authentic experiences that rock. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We look forward to welcoming you back to the Hard Rock Hotel soon!
Read more
Stephanie K wrote a review 21 Nov
1 contribution1 helpful vote
Hard Rock is the best! We stayed 6 days for this vacation and wish we could stay longer. The staff, rooms, and on site restaurants didn’t disappoint. Check out the Kitchen while you’re here! Valeria and Dawn are amazing!
Read more
Date of stay: November 2021Trip type: Traveled with family
Helpful
Share
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 1 week ago
Thank you for your rockin’ review and continuing to choose the Hard Rock Hotel at Universal Orlando as your vacation destination. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just that during your stay with us. We hope that we can welcome you back again soon for another rockin’ stay. Rock On!
Read more
dkennedy14 wrote a review 21 Nov
Bristol, United Kingdom4 contributions5 helpful votes
I cancelled a one night reservation with Hard Rock Hotel and almost 3 weeks later I still have not received a refund of £330, so not a nominal amount to be missing from my bank account for 3 weeks. I’ve messaged the hotel on several occasions and Booking.com have also chased them with no response. I did actually cancel to book a 3 night stay at the same hotel with a different travel agent but will be changing my booking to the Portofino Bay Hotel instead - HRH’s customer service is clearly lacking and that’s before we’ve even walked through the door.
Read more
Date of stay: November 2021Trip type: Traveled with family
Helpful
Share
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 1 week ago
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more detail. We can be reached at hardrockcustomerservice@loewshotels.com. Thank you.
Read more
kelly t wrote a review 21 Nov
Jersey, United Kingdom2 contributions1 helpful vote
Whilst this year’s stay is still a few weeks off (18 Dec - 4 Jan at the hard rock), we had booked through universal vacations a year back and have needed to contact them a fair few times recently to firm up details and to make some adjustments to our length of stay and transport etc. The team have gone above and beyond each time to help, as well as chatting about our upcoming stay whilst they load and check items. Just a lovely experience and so wonderful to have such an engaged and enthusiastic team, particularly heading into a busy season when they must be under pressure. Each time I’ve wanted to complete the survey but it doesn’t take you through (might be a quirk of international call settings etc). Fantastic job Universal!
Read more
Date of stay: November 2021Trip type: Traveled with family
Helpful
Share
Response from Hard Rock Hotel Orlando, Guest Services / Front Office at Hard Rock Hotel at Universal Orlando
Responded 1 week ago
Thank you for your rockin' review. We look forward to welcoming you to the Hard Rock Hotel soon!
Read more
Previous
123456
PRICE RANGE
US$303 - US$632 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel orlando, hotel hard rock, hard rock resort, hard rock orlando, hard rock cafe hotel orlando, universal hard rock hotel
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
650
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hard Rock Hotel at Universal Orlando
Which popular attractions are close to Hard Rock Hotel at Universal Orlando?
Nearby attractions include Universal Studios Florida (0.4 km), Hollywood Drive-in Golf (0.4 km), and Hard Rock Live (0.4 km).
What are some of the property amenities at Hard Rock Hotel at Universal Orlando?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel at Universal Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hard Rock Hotel at Universal Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hard Rock Hotel at Universal Orlando?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hard Rock Hotel at Universal Orlando?
Conveniently located restaurants include Cinnabon, Cold Stone Creamery, and The Palm - Orlando.
Are there opportunities to exercise at Hard Rock Hotel at Universal Orlando?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hard Rock Hotel at Universal Orlando have an airport shuttle?
Yes, Hard Rock Hotel at Universal Orlando offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel at Universal Orlando have airport transportation?
Yes, Hard Rock Hotel at Universal Orlando offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel at Universal Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel at Universal Orlando?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.