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The Ritz-Carlton, Naples

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280 Vanderbilt Beach Rd, Naples, FL 34108-2371
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$1,399
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Traveler (1112)
360
Panoramas (48)
Room & Suite (496)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 21/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Naples
Updated 21/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 61 hotels in Naples
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Located on the pristine white sands of Southwest Florida’s Gulf Coast, The Ritz-Carlton, Naples is a Five Star, Five Diamond luxury beach resort in Naples, Florida that appeals to today’s sophisticated traveler with an array of pampering amenities. With stunning views of the Gulf of Mexico, the resort offers a variety of innovative dining experiences, a luxurious, 51,000 square-foot world class spa, two heated pools, a high tech entertainment lounge, an interactive environmental children’s program and a wide selection of beach activities and water sports. Only three miles from the beach resort and accessible by a convenient hotel shuttle, the 295-room The Ritz-Carlton Golf Resort, Naples is available for guest enjoyment and is ranked as the #1 golf resort in Florida by Conde Nast Traveler magazine and as one of the 15 best luxury golf resorts in North America by Golf Digest. The golf resort is home to a pair of 18-hole signature Greg Norman golf courses at Tiburon.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private beach
Additional bathroom
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
Spanish
Hotel links
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Location

Full view
51Somewhat walkable
Grade: 51 out of 100
15Restaurantswithin 1 km
0Attractionswithin 1 km
2458Reviews59Q+A100Room tips
Traveler rating
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Popular mentions
Nicole H wrote a review Nov 2021
Fargo, North Dakota36 contributions64 helpful votes
Words cannot express my utter distain for this property. Quite possibly the worst Ritz-Carlton experience I’ve ever had in my life. They sent a message saying they would be undergoing construction and how they would work to ensure it doesn’t limit their guest experience during this time. The guest experience was absolutely awful. It’s like being at one of those breathless or all you can eat kind of places where you have to cattle herd to try and get a drink or food on property. Service at breakfast was the worst I’ve ever had. Small coffee cups and they don’t leave a pot at your table, you just have to wait for the server to come around and refill you which doesn’t happen often. This was just the absolute worst experience I’ve ever had in my life in a hotel. If you can avoid this property until this remodel is over I suggest doing so.
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Date of stay: November 2021Trip type: Traveled with family
Room Tip: Avoid this property until the remodel is over
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carlos D wrote a review Oct 2021
1 contribution
It is great to feel welcome and every time you walk the property the staff make you feel at home, we love it here. We will definitely be coming back. Beach was really nice and clean, Sunsets are the best.
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Date of stay: November 2020
Cleanliness
Service
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Gianna G wrote a review Oct 2021
1 contribution3 helpful votes
Sure the hotel is beautiful, but when you’re staying at the Ritz Carlton you are expecting top service. The beach was rowdy with people smoking and blasting music (two things they claim are prohibited but no one said a peep). Being pregnant, this was a huge turnoff and we weren’t able to use the beach because of it. It happened twice, where the people seated next to us were smoking. The chairs are so close together, this was a HUGE inconvenience and the workers didn’t seem to care when we complained.
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Date of stay: October 2021Trip type: Traveled with family
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Karol Kirk wrote a review Oct 2021
1 contribution1 helpful vote
This was our 5th visit to the Naples Ritz Carlton. Our previous visits were so nice that we greatly anticipated our arrival. We were surprised about the MASSIVE construction under way that affected everything you would normally enjoy at a high end hotel. Only 2 restaurants were opened and the food was expensive and just so-so. The pool was just about unusable, the spa and fitness center consisted of 4 adjoining guest rooms open together with sparse equipment . Jackhammers, giant cranes, rebar being put in place--really? Very Loud Constantly! Somewhere on a last minute confirmation notice there was a small disclosure of some construction under way. Too little too late. Not anywhere near enough information. Last but not least the hotel stores were more than boring unless you want to buy a crystal picture frame or floral bathing suit. Save your money or go elsewhere.
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Date of stay: October 2021
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Jeffrey D wrote a review Sep 2021
Wexford, Pennsylvania74 contributions39 helpful votes
I would have given this zero stars if possible, but to be fair, the folks actually doing the work (valets, restaurant personnel, doormen, bartenders) are doing a great job in horrible circumstances. So that one star is five stars for them - and them alone. This is a review I really didn’t want to write. But I think I would be doing a disservice to my fellow travelers by not doing so. For anyone considering a trip to the Ritz Naples Beach Resort, I want to present some facts based on our July 2021 trip. This is a resort that we love and we have stayed here a half dozen times over the years. We were actually here most recently in November 2020 when Covid restrictions were still pretty tight and we still had an amazing time. So returning in July we were excited to have a similar experience. While we became aware that the resort was undergoing some renovations, we had no idea that they were so extensive, despite having an App chat conversation with the front desk a few days before arrival. We were coming from the Ritz in Sarasota where we had an amazing experience with the best service ever so I wanted to set expectations for Naples. I became worried when in Sarasota one of the valets - and then a beach attendant mentioned to me that the Naples resort was a mess and that we should consider staying in Sarasota longer. I wish I would have listened. In the chat conversation with the Naples front desk, I was assured that the work being done was “not too intrusive.” That the family pool was open. That we would not be impacted by the work being done. That most everything was open. This was an outright lie.. Half of the hotel is under major construction with huge cranes, piles of dirt, jackhammers all day long and the smell of construction permeating the resort. We heard the jackhammers as soon as we left our rooms. We heard the cranes from the beach. The noise from our balcony was as if we were in the middle of it. The smell throughout the resort was that of being on a construction site. The breakfast restaurant was basically in the middle of the construction site as was the family pool. The gourmet shop (coffee shop) is closed. Check out the photos of what it really looks like. I have videos as well of the construction noise you could hear from our balcony, from the beach, from everywhere in the resort. The reaction of staff at the front desk was odd. They truly pretended like nothing was out of the ordinary and while they offered a small room credit, that’s not really what I was looking for. I wanted to know why they were so evasive about what was really going on when I tried to find out before arrival. Talking to other staff members (valets, servers, beach chair setup) – those folks were very aware of what was going on and thought it was awful for guests (and them). But the front desk and assistant managers I spoke with all almost pretended like it wasn’t really happening so clearly they were being directed to behave in that fashion, which is one of the worst cases of bad management I’ve ever seen at a hotel. I asked multiple times to speak to the GM, but was never contacted by top management – always being deferred to a front desk person or assistant manager who happened to be on duty one night. Top management never reached out. And I wasn’t the only guest as I was approached by another guest in the lobby who overheard part of my conversation with an employee – and told me she was there to have the same exact discussion. The only saving grace was that we found out mid-trip that we had access to the golf resort and we used the facilities there the last two days to escape the construction. The golf resort was presented to me by an assistant manager as if the hotel was offering me some amazing perk by not making us pay to use that pool when their resort is in such terrible shape. This is just a snapshot of the attitude they are trying to carry off on the beach side. But we went here to be at the beach, so while it was nice to use the pool at the golf resort, it is not the experience for which we paid. I could go on, but this is already too long a review in my opinion. I have tried to get some resolution since my return – but still no one from upper management has been willing to speak to me and the lower level manager to whom I did speak made me feel like it was my fault that I had this experience. She asked why I didn’t switch to the golf resort (we paid for the beach resort and the golf resort was never offered as a move option). A customer service rep at the corporate level even suggested I should have left and gone to another hotel in Naples. And lose the money we already had paid. But I encourage anyone even considering this report to take her advice and go elsewhere. So the bottom line here is that if you previously loved this resort like we did – don’t go now. I will likely never return because it is likely ruined forever for me.
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Date of stay: July 2021
Value
Rooms
Service
Room Tip: Wait until the construction project is over. There is no avoiding it.
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4 Helpful votes
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PRICE RANGE
US$444 - US$1,445 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, naples hotel naples, naples ritz carlton, ritz naples, ritz-carlton naples
LOCATION
United StatesFloridaSouthwest Gulf CoastNaplesNorth Naples / Pelican Bay
NUMBER OF ROOMS
447
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Frequently Asked Questions about The Ritz-Carlton, Naples
What are some of the property amenities at The Ritz-Carlton, Naples?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Naples?
Top room amenities include a flat screen TV, an additional bathroom, and a fireplace.
What food & drink options are available at The Ritz-Carlton, Naples?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Naples?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Naples?
Conveniently located restaurants include BALEEN Naples, The Grill, and The Turtle Club Restaurant.
Are there opportunities to exercise at The Ritz-Carlton, Naples?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Ritz-Carlton, Naples have an airport shuttle?
Yes, The Ritz-Carlton, Naples offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Ritz-Carlton, Naples have airport transportation?
Yes, The Ritz-Carlton, Naples offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Naples?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Naples offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Naples?
Many travellers enjoy visiting Naples Historical Society's Historic Palm Cottage (13.4 km).