The Grayson Miami
1100 Biscayne Boulevard, Miami, FL 33132
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Avg. ₱22,901 /night, 12/5 - 12/6
₱24,780
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₱15,238
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4.0
#34 of 142 hotels in MiamiLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Daily Mandatory Destination Charge includes: Premium internet access: $25 food and beverage credit for use in all hotel outlets: shuttle transfer to the Gabriel South Beach, including beach access and two chairs. Experience the essence of downtown Miami, FL at The Gabriel, Curio Collection by Hilton. Our Biscayne Boulevard hotel puts you in the perfect spot for gorgeous bay views from any of our 85 guest room balconies and the 14th floor pool deck. Kaseya Center, Adrienne Arsht Center, Frost Science Museum, and the Perez Art Museum are less than a 10-minute walk away. The hotel is a short drive to South Beach, Brickell, and the Wynwood Arts and Design district. Conveniently located near Miami International Airport, Port Miami terminal, and public transit, we make getting around a breeze. We also provide valet parking. Sip a signature cocktail from Bella's Bar poolside or try unique cuisine from The Gabriel Restaurant, open for breakfast, lunch and dinner.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Bicycles available
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid private parking on-site
Wifi
Sauna
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Poolside bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private balcony
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, Spanish
Location
1100 Biscayne Boulevard, Miami, FL 33132
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
Miami Intl Airport
9.7 km•
See all flights
Fort Lauderdale-Hollywood International Airport
32.3 km•
See all flights
Eleventh St
2 min•Miami Metromover
Rental Cars
72 Restaurants
within 0.5 kilometers
24 Attractions
within 0.5 kilometers
Reviews
4.0
558 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Grayson Miami hotel delights guests with its spacious, clean rooms offering great views and an Art Deco ambiance that's ideal for both relaxation and work. Its prime location near attractions like the Miami Heat Arena is a hit, as are the luxurious pool and amenities, despite some concerns over high costs and dining variety.
However, opinions on service and value are mixed; while some guests commend the friendly staff, others encounter service issues and question the hotel's value against its 5-star claims.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews
I've stayed here before when it was the Melia hotel group managing it, and now with Hilton, there is still work to do. Stayed here the New Year's Eve week and there were some AC issues on the 14th floor cabana rooms. I was moved a couple of times by the management and they really tried hard to accommodate me during a packed week of guests. I probably would have left the hotel for another, but after seeing the staff and manager try hard to fix the issues, I decided to stay. 100% credit to them for trying hard but the hotel still needs work. Dark rooms, hard towels, confusing light switches make this hotel difficult to want to select again. But the staff was so concerned about fixing the AC problem that I am torn between giving them another opportunity or just moving on.
Decent beds, very nice gym, average but decent restaurant and good location. But again, the staff and management went above and beyond to try to fix the issues.
Decent beds, very nice gym, average but decent restaurant and good location. But again, the staff and management went above and beyond to try to fix the issues.
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Date of stay: December 2019Trip type: Traveled on business
Value
Rooms
Service
Room Tip:Â Stay away from the main street(Biscayne Blvd) side of the building, unless it's a higher floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from thegabrielmiami, The Gabriel Miami at The Grayson Miami
Responded Feb 1, 2020
We sincerely apologize for the inconvenience. Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Miami area. The Gabriel Miami
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a wonderful stay at the Gabriel. The staff is top notch- so friendly and accommodating. The hotel was able to change my room type to a larger room after my friend decided to join me last minute on my trip (special thanks to Trisha at the front desk for making this happen.)
There was a free continental breakfast included in our stay. Just be sure to make it clear to the restaurant staff that you'd like the continental breakfast and show them the provided breakfast cards you receive at check in. Unfortunately my friend and I did not clarify this before ordering and we ended up having to pay for our meal because it was not the designated breakfast (which is just fruit + pastries.) We were not aware of this so just wanted to be sure others knew and don't make the same mistake, lol.
The room (a deluxe room) was very spacious and clean. I loved that my friend and I had separate sinks and that the shower/tub situation was an entirely other ROOM than the bathroom (the tub was amazing, btw)! Made getting ready really easy and efficient.
There's a main pool, two smaller soaking tubs (loved the cold one- so refreshing) and a lap pool. We did not have any issue grabbing lounges around the pool but we also went during the low season.
The location is a bit tucked away from the nightlife but many things are a short uber ride away. You can get to Miami Beach in about 15 minutes via car.
I would absolutely stay here again, really loved my time here.
There was a free continental breakfast included in our stay. Just be sure to make it clear to the restaurant staff that you'd like the continental breakfast and show them the provided breakfast cards you receive at check in. Unfortunately my friend and I did not clarify this before ordering and we ended up having to pay for our meal because it was not the designated breakfast (which is just fruit + pastries.) We were not aware of this so just wanted to be sure others knew and don't make the same mistake, lol.
The room (a deluxe room) was very spacious and clean. I loved that my friend and I had separate sinks and that the shower/tub situation was an entirely other ROOM than the bathroom (the tub was amazing, btw)! Made getting ready really easy and efficient.
There's a main pool, two smaller soaking tubs (loved the cold one- so refreshing) and a lap pool. We did not have any issue grabbing lounges around the pool but we also went during the low season.
The location is a bit tucked away from the nightlife but many things are a short uber ride away. You can get to Miami Beach in about 15 minutes via car.
I would absolutely stay here again, really loved my time here.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Grayson Miami
Responded Sep 2, 2021
Good Day Caitlin, From our friendly service to our comfortable accommodations, we're thrilled to learn you enjoyed so much about your visit. When your travels return you to the area, we'd be honored for The Gabriel Miami, Curio Collection by Hilton to be your lodging of choice. Sincerely, Vikash Maharaj
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
I’m a Hilton Diamond member and have stayed in all types of locations and room types, this hotel is really very pretty and my view is stunning:)). Got here very early and they we’re able to accommodate an early check in for my two rooms. This was great after an overnight flight. My only reason for the 4 star is due to their restaurant, I would give them a 0 star.
We had breakfast off the menu, not the buffet, ordered my eggs poached and the waiter was not sure if they did that so I was totally fine with over very easy, dad got same dish. The eggs were over well, he said they can’t do poached. We never got the fruit we ordered, I asked for decaf coffee and was served tea, had to repeatedly ask for water and more coffee, slow to come... The people behind us were told they could get poached eggs, by a different waiter. So not sure what was up with that. Finally got new eggs after we were almost done with our meal.
I decided to give a try for an early dinner and the staff was horrible, all chatting and on their phones, after waiting 45 minutes for our burger and shrimp tacos, they were cold. I sent back the taco my dad ate his burger because he was starving. I got my new tacos about 20 minutes after my dad started eating. And again I felt like I had to beg for water.
On top of the bad food and service I’m not sure why there is an 18% automatic gratuity (added after the tax) on each check. I typically will leave 25% for good service and more for great service but I always leave 10% when the food/service is poor. Unfortunately the server and cook are rewarded for sub-par service. I would recommend staying here but avoid this onsite restaurant at all cost.
We had breakfast off the menu, not the buffet, ordered my eggs poached and the waiter was not sure if they did that so I was totally fine with over very easy, dad got same dish. The eggs were over well, he said they can’t do poached. We never got the fruit we ordered, I asked for decaf coffee and was served tea, had to repeatedly ask for water and more coffee, slow to come... The people behind us were told they could get poached eggs, by a different waiter. So not sure what was up with that. Finally got new eggs after we were almost done with our meal.
I decided to give a try for an early dinner and the staff was horrible, all chatting and on their phones, after waiting 45 minutes for our burger and shrimp tacos, they were cold. I sent back the taco my dad ate his burger because he was starving. I got my new tacos about 20 minutes after my dad started eating. And again I felt like I had to beg for water.
On top of the bad food and service I’m not sure why there is an 18% automatic gratuity (added after the tax) on each check. I typically will leave 25% for good service and more for great service but I always leave 10% when the food/service is poor. Unfortunately the server and cook are rewarded for sub-par service. I would recommend staying here but avoid this onsite restaurant at all cost.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from thegabrielmiami, Guest Relations Manager at The Grayson Miami
Responded Mar 8, 2020
Thank you very much for posting this review and I am sorry to hear your experience did not live up to your expectations. I am certainly concerned about your comments and would appreciate if you can come back to me with your phone number or email so My Cvltvra F&B Manager can reach out to you. We all try very hard to make it right for our guests and take it seriously when we under perform. With this in mind, rest assured I will certainly look into all matters listed internally and by all means please do contact me directly ahead of your future stay so I can ensure you are very well looked after. Thank you very much. Gemma Reyes Guest Services Director gemma.reyes@thegabrielmiami.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel has great potential but many misses. No locks on our front door (other than electric lock) or the back door into the balcony. Room service was not available because it was New Year's Eve and staff did not help with finding other food options. AC controls did not allow us to lower room AC below 74. Room in general was clean but not amazing like we expected.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: December 2019Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from thegabrielmiami, Front Office Manager at The Grayson Miami
Responded Feb 1, 2020
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Miami area. Giving us a second opportunity to make things better. The Gabriel Miami
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So sad to write a bad comment about any Hilton hotel, because as a client for over 18 years, I always choose to stay at the Hilton before any other company.
Yes, this place looks exactly like the picture, super beautiful. The service, on the other hand, is horrible.
I'm a business person, and I know perfectly that our current economy has caused many problems in all the industries, including finding personnel to work at hotels, restaurants, etc. But what is not an excuse is for the management of this hotel to continue booking rooms when they do not have enough personnel to clean or support the customers' everyday needs. The hotel is not providing housekeeping because the cleaning lady said it was only one person at the hotel cleaning the rooms. They only provided one towel because they claimed they did not have people to do laundry. Our room for the five days I stayed was never clean; every time we needed it, we had to go down to the reception area because nobody answered our calls at housekeeping or the front desk most of the time.
Ah, but to make things better do you think management knows they can not provide services and lower their prices? But not; everyone you met in the elevator was complaining about the service and the high price. If I just want a place without services, I would stay at a nice VRBO for a lot less than the hotel prices. The reason business people like me stay in a nice boutique hotel is to relax and get the services to need it. I do not mind paying for a good hotel, but this hotel charging the amounts they want for a room with no service is not acceptable. Before you book, call them to find out if they finally got more employees working for them. Otherwise, this is not a good place for the price.
Yes, this place looks exactly like the picture, super beautiful. The service, on the other hand, is horrible.
I'm a business person, and I know perfectly that our current economy has caused many problems in all the industries, including finding personnel to work at hotels, restaurants, etc. But what is not an excuse is for the management of this hotel to continue booking rooms when they do not have enough personnel to clean or support the customers' everyday needs. The hotel is not providing housekeeping because the cleaning lady said it was only one person at the hotel cleaning the rooms. They only provided one towel because they claimed they did not have people to do laundry. Our room for the five days I stayed was never clean; every time we needed it, we had to go down to the reception area because nobody answered our calls at housekeeping or the front desk most of the time.
Ah, but to make things better do you think management knows they can not provide services and lower their prices? But not; everyone you met in the elevator was complaining about the service and the high price. If I just want a place without services, I would stay at a nice VRBO for a lot less than the hotel prices. The reason business people like me stay in a nice boutique hotel is to relax and get the services to need it. I do not mind paying for a good hotel, but this hotel charging the amounts they want for a room with no service is not acceptable. Before you book, call them to find out if they finally got more employees working for them. Otherwise, this is not a good place for the price.
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Date of stay: April 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Grayson Miami
Responded Apr 27, 2022
Good Day Claudia, We know that your time is valuable, so thank you for sharing your feedback. We truly appreciate you being a brand loyal guest and are very sorry to hear that your visit wasn't quite what you were hoping for. It sounds like our beautiful atmosphere and prime location in the heart of Miami were to your liking. It's quite disheartening that this was your perception of our team and policies. It seems that there was a bit of a miscommunication with one of our team members. Please know that due to the current climate, our housekeeping policies have been amended to ensure a safe environment for all. That said, our team is still committed to ensuring a comfortable and pleasant stay for all travelers. Rest assured, your comments will be discussed internally so we can seize any opportunities for improvement. It's our hope that you will reconsider and join us again down the line. As a faithful client for over 18 years you know you can trust our brand. We'd be grateful for the opportunity to change your perceptions of our property. Sincerely, The Gabriel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Here goes a partial list of everything that went wrong during my recent 4 night stay, as a Hilton Diamond member:
My room was not available until after 8pm. They sent me upstairs to the “restaurant” which only has 3 tables and is actually just a pool bar, to wait hours for my room to be ready. I was joined there by other irate guests who had already been waiting for their rooms. After my second time going downstairs to inquire on my room, after I specifically asked, I was finally given a voucher for drinks and food. Too bad I had already spent over an hour buying my own drinks and food, which would not be reimbursed. I went back upstairs to wait. The waitress did not deliver my drink for 20 minutes and there were TWO menus that all the guests needed to share. Nobody knew where the other menus were or seemed to care.
My room was serviced once in my 4 night stay, and only because I specifically asked them (on another trip down to the lobby from the 14th floor). When I checked out I heard another guest complain that his room was never serviced.
At approximately 12:30 am my first night, the wifi speaker in the room suddenly turned on at full blast while I was fast asleep. I called the front desk who told me they would come check it out. They never did. I waited until 1 am and disabled the speaker myself.
The “mood lighting” setting in the room blasts fluorescent lighting at you from the mini bar. Oh speaking of the mini bar, bottles of water were $12 and I was not offered the 2 free bottles of water for Diamond members.
At breakfast, when I asked for the Diamond continental breakfast I was told I needed to go downstairs and get a coupon for that. This was embarrassing as it was done in front of other guests, and they basically kicked me downstairs to “get the coupon.” The front desk then told me there is no coupon and no continental breakfast either. While I was down there for 4 minutes they gave my table to someone else.
The room itself was so-so. Nice size. Horrible soundproofing. Not very clean at all, stained curtains, hair in shower, stained floor near toilet, dirty trash cans.
Coffee maker in the room is terrible.
I will never be back, thanks.
My room was not available until after 8pm. They sent me upstairs to the “restaurant” which only has 3 tables and is actually just a pool bar, to wait hours for my room to be ready. I was joined there by other irate guests who had already been waiting for their rooms. After my second time going downstairs to inquire on my room, after I specifically asked, I was finally given a voucher for drinks and food. Too bad I had already spent over an hour buying my own drinks and food, which would not be reimbursed. I went back upstairs to wait. The waitress did not deliver my drink for 20 minutes and there were TWO menus that all the guests needed to share. Nobody knew where the other menus were or seemed to care.
My room was serviced once in my 4 night stay, and only because I specifically asked them (on another trip down to the lobby from the 14th floor). When I checked out I heard another guest complain that his room was never serviced.
At approximately 12:30 am my first night, the wifi speaker in the room suddenly turned on at full blast while I was fast asleep. I called the front desk who told me they would come check it out. They never did. I waited until 1 am and disabled the speaker myself.
The “mood lighting” setting in the room blasts fluorescent lighting at you from the mini bar. Oh speaking of the mini bar, bottles of water were $12 and I was not offered the 2 free bottles of water for Diamond members.
At breakfast, when I asked for the Diamond continental breakfast I was told I needed to go downstairs and get a coupon for that. This was embarrassing as it was done in front of other guests, and they basically kicked me downstairs to “get the coupon.” The front desk then told me there is no coupon and no continental breakfast either. While I was down there for 4 minutes they gave my table to someone else.
The room itself was so-so. Nice size. Horrible soundproofing. Not very clean at all, stained curtains, hair in shower, stained floor near toilet, dirty trash cans.
Coffee maker in the room is terrible.
I will never be back, thanks.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: November 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Grayson Miami
Responded Nov 12, 2021
Good Day, Thank you for being our guest in Miami. We always aim to provide prompt service and clean accommodations for our guests and deeply apologize if this was not your experience. We intend to review your comments with our front desk and housekeeping teams to ensure these high standards are being met. We are in the process of completing a few upgrades in November and will pass along your suggestions to our team. We would like to wish you safe travels ahead. Sincerely, The Gabriel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was pretty, had high ceiling and was modern looking, but there were so many design flaws. Not all the ceiling lights were working, lamps weren't working, the bathroom shower wasn't great because the shower water would just fall outside on the bathroom floor.
During our second day, we had asked for housekeeping to come to our room but when we came back at night, the room was exactly how we left it. That was very dissapointing so we called the front desk from our room, she said housekeeping was gone for the day but she can bring towels and whatever else she could bring at that time for us.
There were two women who tagged team and brought the things to our room, I didn't catch the other woman's name but the person who I spoke to, her name is Lily, if you go to this hotel then you MUST meet her! She was so helpful! She noticed that the light outside our room was not working and then I mentioned how the light inside wasn't working as well, and she immediately started investigating the issue. She contacted someone else to help, his name is Trevor, you have to meet him as well!
Lily and Trevor were so amazing that they turned a bad situation upside down. They were so friendly, courteous, considerate and definitely went above and beyond. They switched us to a different room that night and helped us move our stuff as well. Not only that, Lily came to our room the next day to check up on us.
Does the hotel have issues ? Yes, is the staff good that they will help you? Yes. If you get Lily or Trevor helping you then you KNOW you are in the absolute best hands possible.
During our second day, we had asked for housekeeping to come to our room but when we came back at night, the room was exactly how we left it. That was very dissapointing so we called the front desk from our room, she said housekeeping was gone for the day but she can bring towels and whatever else she could bring at that time for us.
There were two women who tagged team and brought the things to our room, I didn't catch the other woman's name but the person who I spoke to, her name is Lily, if you go to this hotel then you MUST meet her! She was so helpful! She noticed that the light outside our room was not working and then I mentioned how the light inside wasn't working as well, and she immediately started investigating the issue. She contacted someone else to help, his name is Trevor, you have to meet him as well!
Lily and Trevor were so amazing that they turned a bad situation upside down. They were so friendly, courteous, considerate and definitely went above and beyond. They switched us to a different room that night and helped us move our stuff as well. Not only that, Lily came to our room the next day to check up on us.
Does the hotel have issues ? Yes, is the staff good that they will help you? Yes. If you get Lily or Trevor helping you then you KNOW you are in the absolute best hands possible.
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Date of stay: December 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Grayson Miami
Responded Jan 26, 2022
Good Day, While we are sorry to hear about any problems you may have faced, we are thrilled that our attentive staff was able to assist you with your concerns. We will be sure to pass along your kind compliments to Lily and Trevor, and we appreciate you taking a moment to highlight their dedicated service. Thank you, and we hope you will allow us another opportunity to exceed your expectations down the line. Sincerely, The Gabriel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a beautiful room overlooking Biscayne bay. We sat on our patio and watched the sunrise and the cruise ships return. This quaint hotel has all the most modern amenities with one of the coolest shower/tub combinations I have ever seen.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from thegabrielmiami, Guest Relations Manager at The Grayson Miami
Responded Feb 15, 2020
Thank you for posting this wonderful review and the title! It means a lot, we are looking forward to welcoming you back. The Gabriel Miami Gemma Reyes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me mention both the good and the bad experiences. The good ones are: 1. The receptionist at the check in was very friendly; 2. The valet parking guys were nice and prompt; 3. The housekeeping changed our sheets upon request; 4. The location was convenient. The poor experiences are: 1. The outside construction made it really noisy at night; 2. The beds were too soft; 3. Our toilet was clogged, and it took over 40 minutes and 4 phones calls before someone came to resolve it; 4. The room floors were dirty; 5. As soon as I entered our room, I saw dog hair on our bed; 6. The towels were very old and smelled bad. Overall we didn't think the rooms felt clean. I was expecting good quality of towels because I thought the curio collection was a very good brand. I would not return to this hotel or recommend anyone to go there until the management made it cleaner.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from thegabrielmiami, Guest Relations Manager at The Grayson Miami
Responded Feb 15, 2020
Thank you very much for your recent visit and for posting such a detailed review for us. We are grateful to hear the constructive feedback which I will personally be following up with my team. We are very sorry that your recent stay at the property fell short of expectations. Please accept our sincere apologies for the delay with regards to your engineer issue in the bathroom and the lack of amenities provided as well as the noise issues encountered during your time at the hotel. This is certainly not the lasting impression we wish to leave with our valued guests and we will ensure that your comments are taken on board. We are pleased to learn that the customer service team were able to assist you in this matter and we hope that they were able to make amends for the inconvenience caused. Please note that your positive feedback will be shared with the relevant team members. We hope that we may have another opportunity to welcome you back in the future for a more positive overall guest experience. The Gabriel Miami Gemma Reyes
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the best time staying at the Gabriel! The staff was so friendly and their service was fantastic. Gaston, Trish, Aquiles, and Diego provided fantastic and prompt service. When I asked to extend my stay, they made sure my new room was perfect and it was very clean with a beautiful view. They also made sure I felt very safe with covid by wearing masks and hand sanitizer was everywhere. They also provided great recommendations for places to go and things to do. They were so welcoming and friendly, I had an excellent stay and I will definitely be back! Lilly the security guard was also incredibly helpful.
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Date of stay: November 2021Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at The Grayson Miami
Responded Nov 19, 2021
Dear Avita, Our team works so hard for reviews like yours; thank you! We can't wait to brighten everyone's day with your heartwarming feedback, and we have no doubt that our team will take great care of you again when you return to The Gabriel Miami, Curio Collection by Hilton. Until then, we wish you all the best! Sincerely, The Gabriel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is no self parking at this hotel, it’s valet only
Nicely warm
What I can remember there was no closing time for the pools. We went there (to take some pics) late one evening, and that was no problem. Not a 100% sure though.
Really safe to walk and will take you no more than 8 min.
Hello, honestly I am not quite sure. We were only interested in Post Malone Concert being held at the American Airlines Arena, 10 minutes walking from Gabriel. My gosh is the hotel amazing! Highly recommend. Sorry I could not help!
"Make sure you are aware that this is no longer a Hilton hotel and they will not honor prior reservations and accommodations. "Read full review
"This hotel has one of the best locations near the Port of Miami and its one of the closest. Get a bayfront balcony room its a great view. "Read full review
"The traffic in Miami is challenging if you can get a sunpass so you can bypass a lot of it."Read full review
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PRICE RANGE
₱9,219 - ₱20,904 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Gabriel Miami Downtown, Curio Collection By Hilton
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
127
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingTHE GRAYSON MIAMI - UPDATED 2024 Hotel Reviews & Price Comparison (FL) - Tripadvisor
Frequently Asked Questions about The Grayson Miami
Which popular attractions are close to The Grayson Miami?
Nearby attractions include PĂ©rez Art Museum Miami (PAMM) (0.4 km), Phillip And Patricia Frost Museum Of Science (0.2 km), and Adrienne Arsht Center for the Performing Arts of Miami-Dade County (0.2 km).
What are some of the property amenities at The Grayson Miami?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Grayson Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grayson Miami?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grayson Miami?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Grayson Miami?
Conveniently located restaurants include CRAFT Bayside, Bistro Cafe, and Verde.
Are there opportunities to exercise at The Grayson Miami?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is The Grayson Miami located near the city center?
Yes, it is 0.4 km away from the centre of Miami.
Are any cleaning services offered at The Grayson Miami?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Grayson Miami?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Grayson Miami offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.