Lovely hotel. Check in staff very helpful. Staff advised us of ongoing construction work at hotel but during our two night stay we were not disturbed. Our room had amazing view out to the port where we could see all the cruise ships, one of which we were going on. Great location with the metro mover being very handy for getting around miami.
Stayed for the night had to have a procedure done early in the AM at hospital!! Was woke at 3am up by loud banging noise on window from rope used for scaffolding!! Called front desk twice they never came to check like they said!! Ended up going downstairs to speak in person and they could care less cause I booked through 3rd party app told me they couldn’t help me!! I do not recommend this place for the price of the room much better options near by
stayed here many times............very close to the port 1 mile away, the monorail station 300ft away, the free trolley picks up about 200ft away, grocery store about a block away, very convient to lots of stuff.............Bellman Jose Perez is awesome, not pushy, VERY friendly and very helpful with Uber rides since not alot of taxis around now, best part of the stay...........rooms were little ragged and need updating for the price they were charging (we optied to us our Marriott points instead because per night was VERY expensive) BUT clean. They are doing lots of construction BUT wasnt a deal breaker for us..........ONLY thing we didnt like was the Conceirge service was non-existant!!! (called for weeks about Covid testing options in the area, no answer and when someone finally answered, they were NO help at all and didnt seemed like they wanted to either. Strange that a "Conceirge" didnt know or understand what they job is supposed to do.)…
Stayed in Marriott biscayne Bay in 3 to 4th of May. Good experience although hotel under renovation. Clean rooms. Mr. Yazdi P was helpful and friendly as he had assisted me with some packages. He was kind and patient enough to get all of them as I had quite a few.
Stayed at Hotel on April 22nd for one night stay and needed assistance with transportation to the port which Jose Perez coordinated and was great. Also Jose helped my mother w/ luggage and made her feel like a Queen. Always friendly and polite when seen us at hotel. Jose Went beyond to make sure we where helped and assisted us . Thanks
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