We stayed recently for 6 nights as first timers to Miami. From checking in to checking out the staff where helpful and friendly. We had access to the club lounge which was great and allows for a good range of drinks and food with some great views. Location was great and a very short walk to Bayside which was full of shops, bars and restaurants. Overall just a great stay. Thank you in particular to Kelly Garcia who I communicated with before travelling and delivered everything she promised.
The interContinental Hotel was great and priced right. Everyone there was extremely helpful and accommodating. As we pulled up there was an attendant who took our bags immediately so we could leave for our tour of Little Havana. We had an ocean-view room which looked onto the bay and surrounding Miami area. The king-bed was super comfortable. One of the areas that could be improved is the pool. We would definitely rebook here.
When my pc/external monitor connector cords were damaged and I couldn’t perform my work duties, both Concierge Eduardo Rosello and Technical Supervisor Ron Magnett (Encore) saved the day!! Eduardo, the excellent concierge that he is, partnered with Ron to assist me. Ron managed to find the correct combination of cord connections, which I couldn’t find locally, allowing me to properly perform my job duties. The task was labor intensive and it took several attempts to get me up and going. I appreciate the extra effort Ron took to successfully accomplish it. Such dedication to duty is unusual these days, and I’m thankful to have met these wonderful, knowledgeable gentlemen! Please reward each of them for their efforts in assisting me!
Here for a work conference and never want to leave. Not only were the people just wonderful, but the hotel staff were exceptional! The room was beautiful and such great views! Pool also very wonderful. The best part of the evening was the Toro Toro bar with Victor! Such a great guy and bartender. Will be back again!
Came to Miami for the Interior Design conference and met the most wonderful people! The hotel was just wonderful with the most amazing views of the Boscayne Bay. They even have a dog happy hour! The best part of the stay was drinks at Toro Toro! Victor is the best bartender of them all! Such a wonderful experience and will definitely be back!
The property is beautiful and centrally located for any downtown needs. The experience was wonderful from check-in to check-out! The resort had a well-appointed lobby area with a lively bar. There was a small shop with clothing, sundries, etc. You will not be disappointed with a stay at this property.
My wife and I stayed there the day before our cruise departure and the day we returned. It is very easy to get to and from the port from this location. (Approx $12 cab fare. $20 with tip) From beginning to end our experience at this location was great. The people are so friendly and helpful.(not at all what most ppl in that area are like) There is great food and atmosphere within walking distance to the hotel. The hotel itself is right on the water and the views are awesome. Very clean rooms and awesome bathrooms. (Atleast the two rooms with an ocean view we stayed in) This is a place you won't be disappointed if you go. I will definitely come back to this hotel.
We felt pampered from the very beginning. Our room was impeccable and every detail attended to! The club lounge was fantastic as were the staffers. Angelica was amazing and helped with every need. Loved the Latin flavor added to the guacamole and truffle fries! The food at Toro Toro was outstanding! Wish we could stay longer. We’ll be back!
Wonderful to be to what I consider to be my second home and family!! Everything was excellent from the accommodations, service, attention, food & beverage and most importanly, the human capital is the best of the best. I would like to take a minute to show my appreciation, gratitude and thanks to the following staff members that certainly and truly made my stay special, unique and heartfelt. Kelly García - always a pleasure to see you and talk to you, thank you for all your support, assistance and true disposition. You are key at this property and I am grateful to consider you as a friend. Thank you, truly. Victor (bartender) - what a genuine, humble and true individual, it is a pleasure to have a conversation with. Your quality of service surpasses any expectations. You are a true and unique asset to the Toro Toro team/lobby bar. Carlos/Aimé (Toro Toro waitresses) - outstanding service and excellent human quality individuals. Thank you always, it is always great seeing you and talking to you. Carlos (bell-captain) - excellent service and great human being. Mario (bell-man) - wonderful quality human being that provides excellent service on a daily basis. Angélica/Zamir/Michael and the rest of the Club team - congrants, great group of individuals with a wonderful sense of character, service and going the extra mile. Thank you!! Arminio Rivero - my friend...this time it was very difficult to sit down and chat for a while over coffee or lunch, as usual..no worries, I certainly comprehend and understand everything that you have to go through on a daily basis. Overall an excellent experience and for sure we'll be seeing each other very soon. Warm regards, Xavier Vilaró…
I have stay at this intercontinental several times when visiting Miami. All I can say is the location, hotel and the staff is the reason why I keep returning. If you are looking for a great hotel with superb amenities, I highly recommend them!!!