AKA is excited to announce their newest hotel, Hotel AKA Brickell located on Brickell Avenue steps from Downtown Miami The hotel offers spacious guestrooms and suites with city or bay views. Enjoy unparalleled amenities including rooftop pool, on-site dining, spa, and fitness center. The luxury Miami hotel also offers 37,000 square feet of event space for meetings and weddings.
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Hotel Aka Brickell stands out for its cleanliness, with many guests noting the immaculate conditions of both the rooms and common areas, although there was a rare complaint regarding housekeeping. Nestled in a prime location, the hotel is celebrated for its proximity to Brickell's attractions and dining, offering guests the added convenience of walkability. The establishment exudes a luxurious and stylish atmosphere that has consistently impressed travelers. While the service is generally lauded for its helpful and professional staff, a few guests have encountered slower service.
Opinions on the hotel's value are mixed; some guests consider it a great deal, while others find the costs steep. The spacious and modern rooms with stunning views are a hit, though elevator access sometimes proves to be a challenge. Moreover, the hotel boasts a range of praised amenities, including a luxurious pool and an excellent selection of nearby dining options.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Pricey
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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I booked a last minute reservation here when we had to evacuate from storm Milton. When we finally arrived the staff was welcoming and friendly. Sebas, Ivana and Oscar were especially helpful during our stay. The rooms are beautifully decorated, spotless and comfortable and we felt safe away from the storm. We were on the 20th floor and had beautiful views of the city. I do have to say the shower was on the smaller side and water would spill out onto the floor making a mess. Hotel AKA is perfectly located in downtown Miami. It is walking distance to shops, coffee cafes and restaurants. I felt safe walking around alone when my husband was working back in the room. We found it odd that you would have to take one elevator up to the 25th floor and then take a second one (around the corner) to go down to your room. When we had to extend our stay as it wasn’t safe to go home, Ivana made sure we could stay in the same room. We would like to come back to Miami one day for an actual vacation and we will stay here.
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Date of stay: October 2024Trip type: Traveled as a couple
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Response from General Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded Nov 30, 2024
Dear EmilyP484, Thank you for sharing your experience at Hotel AKA Brickell. We are glad to hear that our team, including Sebas, Ivana, and Oscar, made your stay comfortable and safe during a challenging time. We appreciate your feedback regarding the shower and elevator, and we will certainly look into these concerns. We would be delighted to welcome you back for a future vacation! Alejandra Franco Director of Operations
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We couldn't be happier with our experience at AKA Hotel Brickell! From start to finish, the AKA team made planning our offsite event and team accommodations an absolute breeze. The staff was collaborative, professional, and attentive to every detail, which made the whole process seamless. Our team loved the convenience of being so close to the conference rooms, which were spacious and well-equipped. The catering services were top-notch – delicious and impeccably managed. We highly recommend AKA Hotel Brickell for both events and stays; it was a wonderful experience, and we’ll certainly be back.
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Date of stay: October 2024
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Trip type: Traveled on business
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Response from General Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded Oct 26, 2024
Dear 983veran, Thank you for your fantastic review! We are thrilled your experience at AKA Hotel Brickell was exceptional, and our team made your event planning seamless. It's wonderful that you enjoyed the convenient location and top-notch catering services. We look forward to welcoming you back for another wonderful stay! Alejandra Franco Director of Operations
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We evacuated Sarasota, Fl the day before Hurricane Milton was due to make land in Sarasota. It was a harrowing 8 drive across Aligator Alley with traffic and tornadoes. We had been scanning for any available hotel rooms and were thrilled to find Hotel AKA could take us and our dog Reggie. We arrived at the valet with our thrown together baggage in an IKEA bag, my musician husband's double bass and our scruffy dog Reggie. The valet staff were excellent. Our room was a tasteful, calm, clean haven with a gorgeous view of the water. Every single member of staff we interacted with was absolutely wonderful. The front desk was really helpful - Sebastian was excellent as were his other colleagues. Jesse who cleaned our room was sweet and the room was spotless and fresh. We dined at the restaurant Adrift and the food was great - staff also gave me ice and some cutlery for food we had bought. Reggie was very apprehensive about the elevators but he soon relaxed and became the sophisticated dog walking around Brickell! Your lounge outside the Adrift Restaurant was full of other evacuees and their varied dogs. Interestingly the dogs seemed to catch the chill atmosphere and we did not experience any dog altercations! We were so impressed with the hotel and it's amenities. There are a lot of luxury hotels in Miami but it is the whole team of staff whose ethic and teamwork that make a Hotel AKA stand out and give such a warm impression on guests. Thank you,Thank you the whole team at AKA Brickell - we definitely will be coming back for a Miami stay, hopefully without the stress of impending hurricane!
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Date of stay: October 2024
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Trip type: Traveled with family
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Response from General Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded Oct 19, 2024
Dear AmandaMichael1732, Thank you for choosing Hotel AKA Brickell during such a challenging time. We are glad to have been a safe and welcoming haven for you, your husband, and Reggie. It’s wonderful to hear that our team made your stay comfortable and that Reggie settled in so well! Your kind words about our staff and amenities mean a lot to us, and we look forward to welcoming you back for a more relaxing visit in the future. Stay safe, and we hope to see you soon! Alejandra Franco Director of Operations
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Hotel AKA Brickell was quite disappointing. The setup is awkward and requires guests to round a corner past the front desk, get on an elevator to the 25th floor, get off, round another corner to another set of elevators, and then go down or up to their room. When we arrived, the valet did not have a record of our reservation although it was prepaid and confirmed via telephone shortly before our arrival. (I had called to confirm that the reservation had not been canceled after they ran my credit card twice for some unexplained reason except "it always does that.") Upon arrival, we were very hungry and tired from the nearly 10 hour drive, so we decided to have what we thought would be a quick lunch in the hotel restaurant ADRIFT Mare. The food was so-so, but the service at lunch was horrible. We asked for a Sprite, and after waiting for nearly 30 minutes with no Sprite, I had to search for our server who was in the kitchen chatting away. About 10 minutes later, he brought the Sprite and said our food would be "right out." It wasn't. All in all, we spent nearly 2 hours at the restaurant and finally had to just leave and tell them to charge the meal to the room so we could get a little rest before the engagement we had scheduled for later that evening.
The room was just mediocre. I don't know how this is a 5-star hotel by any standard. I found an acrylic fingernail in the bed, and housekeeping, after being really aggressive about my providing a time for them to come back and clean the room, did not come at all.
To top it all off, the television was not a smart TV and would switch channels every 1-15 minutes without our touching the remote. When we called to complain, engineering came up and switched out the remote and unplugged and plugged in the television. This did not solve the issue, and my husband and I figured out that the remotes from other rooms control the TV in our room, too. It became almost comical with us changing our tv channel (and probably changing someone else's channel) and then the channel switching and then our switching it back. Other hotel guests even bought movies that were charged to our room because of the problem posed by the universal remotes that controlled multiple TVs! The hotel claimed no one else had ever complained about this issue, but we found that very hard to believe. I called to speak to the staff about this issue on several occasions, they were not helpful, and one lady was downright rude. Ultimately, they refunded $145 for the inconvenience.
Finally, I called guest services to have our car brought around so we could go out to eat, and the phone just rang for nearly 30 minutes. Unacceptable!
Good points about the hotel:
The hotel offers complimentary workout classes that can be booked in advance. It also has a spa, which is a plus, but we did not go to the spa.
The focaccia and king crab at ADRIFT Mare were delicious, and the Honduran waitress who served us was very nice.
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Date of stay: June 2024
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Trip type: Traveled as a couple
Room Tip:Â Bring a firestick.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded Jun 5, 2024
Dear summeraustinwells, We sincerely apologize for the disappointment you experienced during your stay at our hotel. Your feedback is invaluable as we continually strive to improve our guests' experiences. We regret the inconvenience with the check-in process, dining experience, and room cleanliness. Rest assured, we're addressing these issues with our team to prevent recurrence. Regarding the TV and phone service, we're actively working to rectify these technical challenges. We're glad you enjoyed aspects of your visit, such as our workout classes and restaurant offerings. We truly value your patronage, and we would love to regain your trust and invite you back for a much-improved stay. Alejandra Franco Director of Operations
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Elijah and Eduardo were a great help! My plane arrived 4 hours earlier than my check in time and they helped me store my bags securely so I could go out and get some food. I had no issues at all when I got my back. They did not over complicate a thing, they made it very easy to access my bags whenever I needed something from it while I was still waiting on my room.
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Date of stay: December 2024
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded Dec 19, 2024
Dear joshuafF3238NQ, Thank you for sharing your experience! The team at Hotel AKA Brickell, especially Elijah and Eduardo, is delighted to have made your arrival smooth and hassle-free. It’s great to hear they provided such helpful and efficient service. We look forward to hosting you again! Alejandra Franco Director of Operations
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Beautiful hotel in a great downtown area! first time to Miami and this hotel was wonderful. They let us hangout by the pool while waiting for an early check in. Alberto and Shelly were extremely attentive and conversational at the pool. Drinks were good although a bit pricy for what I’m used to. Alexis, Eduardo and Diego were all extremely helpful when I came to holding our luggage and delivering it promptly once we were checked in. They also called a taxi for us to get to the airport and our taxi driver was wonderful (also a bit pricey though, it was 85$ with a tip to get to the airport). The hotel had a beautiful view, comfortable bed, and nice amenities in the room. Definitely filled with a lot of business people and very wealthy guests. I looked at bit out place after getting off a cruise ship for a week haha. I would definitely stay here again if I came back to Miami. PaperFish sushi up the street was a great spot for dinner and craft brickell across the street had fantastic pizza. Oh and the front desk staff was wonderful too!!
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Date of stay: February 2024
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Trip type: Traveled with family
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Response from General Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded Feb 16, 2024
Dear Alainamcintyre, We are delighted to read about your fantastic experience at Hotel AKA Brickell! It's wonderful that you enjoyed our beautiful downtown location and friendly staff, especially Alberto, Shelly, Alexis, Eduardo, and Diego, who made your stay memorable. Thank you for appreciating our amenities, comfortable accommodations, and convenient services. We're delighted to have exceeded your expectations, and we can't wait to welcome you back on your next visit to Miami! Alejandra Franco Director of Operations
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I booked a reservation months ago for this hotel it was formally the Conrad which is a Hilton property. They change names and we’re now the a.k.a. after speaking to American Express the hotel was not going to honor my reservation at first because of the rates that I received although I had a confirmation number. I finally got a manager on the phone who said they were honoring for previous reservations under the old hotel. We checked in to the hotel at about 11 AM our rooms were not ready which was understandable so we went out for the day. When we came back at about 3 o’clock they had informed us that our room was ready when we went upstairs to our room there was somebody already occupying it came back downstairs and apologized and said they had made a mistake and given us the wrong room. They finally gave us another room. The next morning when we left for my daughter’s graduation we had stopped housekeeping in the hallway and asked her for some extra fresh towels when she made up the room, when we arrived back in our room even though we had the service light on all day so they could make sure to make up the room the room was never touched. Now it’s midnight no towels no waters and the room was never cleaned. They apologized offered to give us credits towards our room and told us they would take the parking lot off. On the third day we were there we decided to go up to the pool, it was very limited seating and no towels and nobody around to ask until noon time. On the last day checking out the parking was not removed from our bill we had to argue with the new person about the bill. I was extremely disappointed on how they handled everything I do a lot of traveling and stay at a lot of different hotels I would definitely not recommend staying at this property it was one fiasco after another. Also I find it very funny that they are bar closes at 11 PM considering we’re in Miami.
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Date of stay: May 2022
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I loved this hotel when it was a Conrad by Hilton. The issues I faced with this visit: *They no longer have tennis courts. Although they once clearly heavily marketed their tennis courts they did not go back and clean up that marketing when they removed them. When you search for hotels with good tennis courts in Miami- this hotel comes up on multiple websites. The hotel takes no ownership of this false information.
*The "suite" room was just opening the adjoining door to the room next door in which they had removed the bed and placed a couch.
*The beds sit in front of the windows with the view- so unless you are in the bathroom or you climb over the headboard of the bed you do not get full advantage of the view.
*More than anything- everyone there from the front desk to management had no genuine concern for the tennis court issue. I only sensed annoyance and deflection. The first response to me bringing up the lack of tennis courts was essentially "prove it" which I was shocked by.
Of all the hotels in this area at this price range (or lower) I would not select this hotel under this management.
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Date of stay: January 2025
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Trip type: Traveled with friends
Room Tip:Â Do not pay for a direct water view. The bed blocks the view. You only get a full view from the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded 2 weeks ago
Dear BusyBear343, Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience you experienced, particularly regarding the tennis courts and the room setup. We regret that the response you received didn’t meet your expectations, and we will ensure that such issues are addressed more effectively in the future. Your feedback is valuable, and we’ll take immediate steps to improve our communication and facilities. We hope you will consider giving us another opportunity to provide a better experience. Alejandra Franco Director of Operations
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I visited Miami for the first time ever and decided to try the AKA Brickell Hotel. From the moment I arrived I was very pleased. Carlos who worked the front desk upgraded my room when I explained I was visiting the city for the first time and would like a room with a nice view. The hotel is clean, quiet and in a great spot. Within 22 min from the airport. Nice restaurant and within walking distance to Brickell Center and Biscayne Bay. Upon leaving the valet crew Elijah and his team kept my bag and jacket safe until I was ready to pick it up because checkout is at 11am but my flight wasn’t until 2:02pm. This allowed me to go for a walk to get a matcha latte and enjoy the last remaining hours of my trip. When I checked out the $150 incidental fee for each day was returned back to my account in 2 days. I highly recommend this hotel in Miami.
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Date of stay: January 2025
Value
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded 4 weeks ago
Dear terrellc2025, Thank you for sharing your experience at Hotel AKA Brickell! It’s wonderful to hear how the team, especially Carlos and Elijah, helped make your first visit to Miami so memorable. We are delighted you enjoyed the convenience, cleanliness, and prime location. Your recommendation means a lot, and we hope to welcome you back on your next trip! Alejandra Franco Director of Operations
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I recently produced a fashion show and designer presentation at AKA Brickell. The staff was so supportive and attentive to our needs and requests. We had start times as early as 4AM and groups to non-guest groups to accommodate as many as 40. Ulis and Jorge were amazing at ensuring that our vehicles were valet parked and returned QUICKLY even when we had 25 people swarming them at once.
Sophie and Randall made sure that all of our business and A/V needs went smoothly, provided quality recommendations, and an efficient team that did not get in the way of or slow down our tasks. Everything came together seamlessly. Our guests and staff were thoroughly impressed by how organized everything was and how responsive the AKA Brickell staff were.
Last, Irima, the Banquet Captain ensured that everyone was hydrated and was able to recommend safe foods for Models around the clothes. The lunch that was provided for the guests was PHENOMENAL! If I could come back to eat the meal again, I would without hesitation. Her staff even waited for stragglers to make sure everyone was fed and full. What a wonderful experience at such a BEAUTIFUL hotel property.
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Date of stay: January 2023
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service Manager, Guest Services / Front Office at Hotel AKA Brickell
Responded Jan 7, 2023
Dear empirefashionfirme, Reading reviews like yours makes our day. Thank you for choosing Hotel AKA Brickell for your fashion show. We are glad that we exceeded all of your expectations throughout your time with us. We are happy that our staff was helpful and met your group's needs and expectations. Thank you for the kind comments about Ulis and the entire team. We are lucky to have all of them. We will share your feedback with our team and thank them personally for working hard to ensure that your show was perfect. We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Alejandra Franco Director of Operations
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There are more places to choose from in the Miami area.
PRICE RANGE
₱17,299 - ₱33,322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conrad miami hotel miami, miami conrad
FORMERLY KNOWN AS
Conrad Miami
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
215
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Hotel AKA Brickell?
Many travellers enjoy visiting Black Police Precinct and Courthouse Museum (2.9 km), Freedom Tower (2.2 km), and Barnacle State Historic Site (6.4 km).