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Just arrived and my feelings about this place is terrible. I booked this hotel through Expedía which charged me for a whole package, airfare, vehicle and this hotel. We chose a Studio Superior room which includes 2 double beds and 2 king size bed where...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 1 week ago
We are very sorry for the difficulties you encountered, moreover, we apologize that we were unable to resolve these issues to your satisfaction. What you experienced is certainly not what we want our guests to experience. We offer no excuse but assure you that we...More
Stayed here after a terrible experience with a neighboring hotel. The staff was extremely helpful and accommodating! They helped us check in early (11 am) and made sure we were comfortable after a stressful morning. Carlos, was amazing and I loved his attitude! He had...More
Thank Katie S
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 7 February 2018
Katie, thanks for being our guest. We are thrilled to know you had an enjoyable stay with us and that you were impressed with the service offered by our staff. Your compliments have been shared with all the entire team members, especially with Carlos for...More
It started with the disgusting smelling lobby. The carpeting looks like it had been thrown up on. I knew this was bad when I saw the camping chairs outside rooms with people smoking and drinking. The overall property needs a huge pressure washing. Walkways and...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 2 weeks ago
Thank you for reviewing our hotel. Please accept our sincere apologies for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed...More
Stayed here a couple of nights and was far from impressed. The overall feeling I got was that nobody even tries to make your stay more than bearable...
The rooms are basic. Dark, old fashioned, worn down and a bit funky smelling.
There is supposed...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 4 weeks ago
Marcus, thank you for being our guest. Although we are glad you liked our in-room amenities, we are sorry you were unhappy with your room overall. Also, we apologize we missed meeting some of your expectations with regards to our service and breakfast. We are...More
For the love of all things holy, do yourself a favor and go somewhere else. There are MUCH better hotels in the area for a couple more dollars. This place seems to be managed by LAZY IDIOTS.
I was traveling with both of my elderly...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Blue LagoonResponded 4 June 2018
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience...More