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The room was clean, but there was a lack of attention to detail. The coffee pot was filthy. There was something spilt down the side of the single arm chair. The vinyl kitchen floor was sticky. The desk chair was so badly stained, I covered...More
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded 2 weeks ago
Thank you for your detailed review. Please accept our apologies for the difficulties you experienced during your stay. Your feedback shows that we have room for improvement, and we assure you we will be more diligent going forward. We have shared your concerns with the...More
Our room was very clean. We had a bed, couch, chair and full kitchen. Would be great to stay with kids so you can cook for them. Breakfast was muffins, granola bars, coffee and tea. The breakfast area was clean and they made sure it...More
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded 22 March 2018
Thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and that you had a great stay at our hotel. It was a pleasure having you as our guest, and we look forward...More
The two stars are due to the staff they are the best thing about this hotel.
Where to begin.
The elevator PINGS so loudly at every floor and at every button push that you are guaranteed a rotten nights sleep even when 4 rooms away....More
Thank Karl W
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded 3 weeks ago
Karl, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your comments have been shared with the appropriate individuals to ensure...More
This is a great location to get your thoughts together and spend so quality time with your family while on vacation. The staff is friendly and cheerful, then are also very knowledgeable. The front desk staff will accommodate you as much as possible without a...More
Thank Barbara B
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded 5 weeks ago
Barbara, thank you for your stay at Extended Stay America. It's great to see that our staff was friendly, warm and welcoming. We work hard to provide an excellent experience, and our team will certainly appreciate being recognized for their efforts. Thanks for staying with...More
In our stressful time of relocating from Texas to Florida the staff has helped our transition to be easier than expected. With making our stay feel more like home. Allison is extremely kind and does everything we ask in regards to cleaning our room. She...More
1 Thank jenniferbender1984
Response from 00esa, Manager at Extended Stay America - Orlando - Maitland - 1776 Pembrook DriveResponded 16 May 2018
Jennifer, thank you for choosing Extended Stay America while you were resettling. We are delighted to read to read you had a great time here and that you were impressed with our courteous service. We will be sure to share your compliments with our team,...More
We just checked in, and the smell is sooooo bad I want to throw up. The staff said they will febreeze. Ridiculous. The manager responded to you that he would be coaching staff, it obviously didn't happen.