I want to start by saying the reason I booked this hotel was because I have a 1 year old son and the splash pad sold me. That being said, the pool was the only great part about this trip. When we first arrived I went to only my son on the bed to change him and noticed a small black spider running across the sheets. I killed and pulled the sheets back to see if they appeared clean, they did. We live in florida I understand there may be insects so I let it go. About an hour later we got locked out of the master room also the room my son was sleeping in, we had a connecting room and the door handle was broken. They sent Maintenance up to open the door but they couldn’t fix it at the time so I had to make sure no accidentally shut the door or we would be locked out again. That evening I went to go put my son in the tub and noticed it was full of hair. This was a breaking point for me I had tried very and to see that an effort was placed for a face lift and the room appeared clean but it was not. When my son was in the tub I went to adjust the temperature because it got cold and the entire handle broke off in my hand. This is the point I requested a manager to call me. This was Friday I followed up Saturday Sunday and Monday and have yet to speak with a manager. Saturday I saw lizards in my room. The hotel has the potential to be great especially for little kids but the lack of management is a joke, all I wanted was someone to address my concerns and I would have probably booked the hotel again as it is only an hour from where I live and has an excellent pool. At this time I have still yet to speak with anyone very unprofessional and poor customer service. Issues again 1. Spider and multiple lizards 2. Broken door 3. Hair in tub 4. Handle to tub broke off…
Wonderful place to stay , clean , in the middle of every you can walk too including the beach 2 blocks away . Very friendly customer service , have actually been staying here about 2 years now since I found it ! If you get a single room without the condo it is still large and roomy with a small fridge , coffee bar , and microwave . Nice large bathrooms . And if you stay off season it is a great reasonable price with Great parking ! Beds are very comfortable and nice linens .
First I must say the staff here are all amazing! Super friendly and helpful. The condo was good but could use some sprucing up. Walls patched but not painted. Sink vanity coming apart at the bottom. Just a few things needed to be done to make the place better. All in all my first time staying here as an owner was great!
This place looked like it had good reviews and the kitchenette/washer dry and water park attached sold it to me. But it was horrid. Our room had smoke pouring in from the HVAC in the ceiling in the bathroom. It smelled like they tried to cover it up with air freshener. We opened the door to the balcony to air the place out and it abated. Then it got worse again. There was a room above us partying and we could smell pot from their balcony to ours. That’s probably why smoke kept coming into our bathroom vent through the HVAC system. We complained about them but it was bad again the next day and they were partying again that night. We heard them and their loud music for two nights and two days strait. I took a shower and black covered my towel after I stood on the floor with it. Every time someone took a shower and used a towel on the floor it turned black. There were scuff marks all over the walls and trim everywhere. The place felt dirty. We couldn’t get the pocket door to shut all the way from the bathroom to the living room. We pulled out the sofa bed at night to get the girls ready for bed and the sheet on the bed had food and hair on it. We found another fitted sheet in the closet and replaced it but it was covered in black marks. I messaged the staff at 9:55 but no response because all the staff leaves at10pm. I tried calling the after hours number but was told it’s only for emergencies if there’s a fire or something. So our girls slept on the sofa bed with only a sheet to sleep under. There were no blankets only an extra set of sheets in the closet. The sheets made one of my girls break out in a rash. They couldn’t sleep because of a loud noise that kept happening in the wall all night. My husband couldn’t sleep because the bed was so hard and cheap. We checked out of this hotel and went to another and he slept for 16 hours 2 days in a row because this hotels beds were so bad. The shower pressure here was terrible. There was air in the pipes maintenance came to fix but the shower pressure was still bad. There were no curtains in our room, 4010A so we woke up early daily. Not our preference. There was a smell of churning garbage every evening outside. You could smell it on the balcony and at the pool. It was definitely not the tide smell. This was the most disgusting hotel room I’ve ever stayed in before in my life. We talked to David about these issues and asked to speak to management. We were told they’d contact us and never did. We were never offered a chance to switch rooms or anything else for our troubles. This place was sooo nasty.…
This was by far a great family vacation. My husband myself and my 6 year old had the best trip. We can't wait to come back next year ! The room was gorgeous and the staff was always friendly and accommodating.
We were very pleased on how attentive the host was and the place was clean and all all we could thing for a welcoming stay! Also the location is awesome, nothing like taking breakfast looking at the ocean! We’ll definitely come back more times!!
Our typical 2 BR apartment unit was clean, comfortable, nice linens & pillows & towel exchange. The kitchen & bathroom had all necessities, washer, dryer & dishwasher with detergents supplied (& always more dropped at your door). They offered complimentary coffee pods, bottled water, snack items & beach towels available in the office building across the street. Nice staff! Nice (not too busy) beach access a few blocks away. Good food at the waterpark, great restaurants, drug store, beach shop in walking distance and close access to bus & trolly! We went all the way to Clearwater on the trolly!
Let me start with checkin- nice office people, one in training, gave me my parking pass and then charged me the extra $68 on top of the $309 for two nights for the room, for “”the water park and other things” they stated. Then, told us to park in the flooded parking lot on the other side of the street than the actual hotel. There’s No Continental breakfast or extras to ofset the outrageous pricing for a double queen room for myself and daughter. They said they would text me asap with the front office info in case we needed anything during our stay, which we did. There’s no ice, the fridge didn’t cool and the shower temp didn’t go above barely Luke warm. This is night time of the second day and that STILL hasn’t happened. We realized on day one that the walls are PAPER THIN and that there is NOTHING that can drown out the noise from the adjoining room, we even put pillows between the two doors and on the floor in our room, but that was useless. They blast their music and tv, argue, cook food at all hours, make throw up noises and sing and there’s nothing we can do. I called the office numerous times with no answer, and had to call Indian Rocks Police Department, which they didn’t answer either. Pinellas County Sheriffs office responded and sent out an officer. They answered and made excuses but have still been slamming doors and making a racket. If you’re looking for a relaxing weekend, DONT STAY HERE! I WASTED ALMOST $400 for two nights at this hole! So upset 😡…
Probably one of the worst vacation stays I have had. Rooms are small. Tape found on ceiling when entering room. We had neighbors keeping everyone up till 2 AM with loud screaming, and we called the front desk 3 times. My kids were scared to sleep.We were told there was nothing we could do, and we heard the security guard stop by only once. Then a random mariachi band started playing in the car parking deck at 12:40 am one morning. We had an outlet that didn’t work. Then the coffee pot wasn’t accessible as it wasn’t plugged in and had to be moved from behind the tv to the bathroom.
David H. And Mariah S. we’re fabulous during my stay. They provided superior customer service and made me feel welcome. I can’t say enough about there excellent customer service and willingness to help with whatever I needed.