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399 2nd St, Indian Rocks Beach, FL 33785-2974
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Traveler (280)
Pool & Beach (50)
Room & Suite (36)
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What you can expect during your stay
  • Individually wrapped toiletries
Updated 15/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from New Hotel Collection Harbourside Resort
Updated 15/04/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Indian Rocks Beach
Location
Cleanliness
Service
Value
We are a unique condominium and hotel property located just moments from the white sandy beaches of Indian Rocks and directly on the inland waterway. We share our grounds with a first class outdoor water park, restaurant, and bar which are available year round for your use. Many of our stays include water park passes, so be sure to see if your stay qualifies.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Water park
Children Activities (Kid / Family Friendly)
Non-smoking hotel
Clothes dryer
Parking
Wifi
Lazy river
Outdoor pool
Fence around pool
Poolside bar
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Private balcony
Iron
Kitchenette
Dishwasher
Flatscreen TV
Hair dryer
Microwave
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Languages Spoken
English
583Reviews46Q+A69Room tips
Traveler rating
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brianah wrote a review Aug 2022
Lithia, Florida3 contributions4 helpful votes
+1
I want to start by saying the reason I booked this hotel was because I have a 1 year old son and the splash pad sold me. That being said, the pool was the only great part about this trip. When we first arrived I went to only my son on the bed to change him and noticed a small black spider running across the sheets. I killed and pulled the sheets back to see if they appeared clean, they did. We live in florida I understand there may be insects so I let it go. About an hour later we got locked out of the master room also the room my son was sleeping in, we had a connecting room and the door handle was broken. They sent Maintenance up to open the door but they couldn’t fix it at the time so I had to make sure no accidentally shut the door or we would be locked out again. That evening I went to go put my son in the tub and noticed it was full of hair. This was a breaking point for me I had tried very and to see that an effort was placed for a face lift and the room appeared clean but it was not. When my son was in the tub I went to adjust the temperature because it got cold and the entire handle broke off in my hand. This is the point I requested a manager to call me. This was Friday I followed up Saturday Sunday and Monday and have yet to speak with a manager. Saturday I saw lizards in my room. The hotel has the potential to be great especially for little kids but the lack of management is a joke, all I wanted was someone to address my concerns and I would have probably booked the hotel again as it is only an hour from where I live and has an excellent pool. At this time I have still yet to speak with anyone very unprofessional and poor customer service. Issues again 1. Spider and multiple lizards 2. Broken door 3. Hair in tub 4. Handle to tub broke off
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from NHC Manager, Owner at New Hotel Collection Harbourside Resort
Responded 4 days ago
Hi Brianah, I wanted to extend an apology on behalf of New Hotel Collection for your experience at our property. Thank you for providing the issues you described. It will allow us to address this as we work every day to discover and eliminate such problems as quickly as possible. I truly apologize for the lack of communication on our part; it is entirely unacceptable. If you would like to reach out to us directly, we would love the opportunity to make it a better experience than your previous one.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elizabeth B wrote a review Aug 2022
Pittsburg, Kansas17 contributions5 helpful votes
+1
Hotel's Favorite
Wonderful place to stay , clean , in the middle of every you can walk too including the beach 2 blocks away . Very friendly customer service , have actually been staying here about 2 years now since I found it ! If you get a single room without the condo it is still large and roomy with a small fridge , coffee bar , and microwave . Nice large bathrooms . And if you stay off season it is a great reasonable price with Great parking ! Beds are very comfortable and nice linens .
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Make sure to reserve a few months ahead if staying in season it is a VERY popular place to stay ....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Smith Toussaint, Owner at New Hotel Collection Harbourside Resort
Responded 17 Aug 2022
Dear Elizabeth, We love the word BEST! In a highly competitive area for fun and vacation its wonderful to know you personally say we are the BEST! The entire staff works every day to bring joy and fun filled memories to our members and guests. And, when you compliment us with return visit, we know we are building a family of trust …. Come home soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deborah H wrote a review Aug 2022
Summerfield, Florida15 contributions13 helpful votes
First I must say the staff here are all amazing! Super friendly and helpful. The condo was good but could use some sprucing up. Walls patched but not painted. Sink vanity coming apart at the bottom. Just a few things needed to be done to make the place better. All in all my first time staying here as an owner was great!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from NHC Manager, Owner at New Hotel Collection Harbourside Resort
Responded 4 days ago
Thanks so much for taking the time to share your positive experience with our staff. It's feedback like yours that reminds us why we do what we do and so we can continue to make changes for the better! Thank you for the kind review, and we hope to see you and your family soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abbybagay wrote a review Aug 2022
12 contributions4 helpful votes
This place looked like it had good reviews and the kitchenette/washer dry and water park attached sold it to me. But it was horrid. Our room had smoke pouring in from the HVAC in the ceiling in the bathroom. It smelled like they tried to cover it up with air freshener. We opened the door to the balcony to air the place out and it abated. Then it got worse again. There was a room above us partying and we could smell pot from their balcony to ours. That’s probably why smoke kept coming into our bathroom vent through the HVAC system. We complained about them but it was bad again the next day and they were partying again that night. We heard them and their loud music for two nights and two days strait. I took a shower and black covered my towel after I stood on the floor with it. Every time someone took a shower and used a towel on the floor it turned black. There were scuff marks all over the walls and trim everywhere. The place felt dirty. We couldn’t get the pocket door to shut all the way from the bathroom to the living room. We pulled out the sofa bed at night to get the girls ready for bed and the sheet on the bed had food and hair on it. We found another fitted sheet in the closet and replaced it but it was covered in black marks. I messaged the staff at 9:55 but no response because all the staff leaves at10pm. I tried calling the after hours number but was told it’s only for emergencies if there’s a fire or something. So our girls slept on the sofa bed with only a sheet to sleep under. There were no blankets only an extra set of sheets in the closet. The sheets made one of my girls break out in a rash. They couldn’t sleep because of a loud noise that kept happening in the wall all night. My husband couldn’t sleep because the bed was so hard and cheap. We checked out of this hotel and went to another and he slept for 16 hours 2 days in a row because this hotels beds were so bad. The shower pressure here was terrible. There was air in the pipes maintenance came to fix but the shower pressure was still bad. There were no curtains in our room, 4010A so we woke up early daily. Not our preference. There was a smell of churning garbage every evening outside. You could smell it on the balcony and at the pool. It was definitely not the tide smell. This was the most disgusting hotel room I’ve ever stayed in before in my life. We talked to David about these issues and asked to speak to management. We were told they’d contact us and never did. We were never offered a chance to switch rooms or anything else for our troubles. This place was sooo nasty.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Smith Toussaint, Owner at New Hotel Collection Harbourside Resort
Responded 5 weeks ago
Dear Abby, This letter represents a true nightmare for you, your family and even myself as the new General Manager for this resort. Thank you so much for not brushing this off with a brief note, but actually outlining the issues that I will make every effort to correct. In the past I have proven to be an award-winning General Manager at top resorts around the country. New Hotel Collection hired me knowing that I will work every day to bring this property to its highest standards. Your right about the many positive reviews about Harbourside, as the majority of time we create wonderful fun-loving memories for our members and guests. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle R wrote a review Aug 2022
2 contributions
This was by far a great family vacation. My husband myself and my 6 year old had the best trip. We can't wait to come back next year ! The room was gorgeous and the staff was always friendly and accommodating.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from NHC Manager, Owner at New Hotel Collection Harbourside Resort
Responded 4 days ago
We're delighted to hear about your experience. Thanks for sharing! We look forward to seeing you again soon. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
marquesed wrote a review Aug 2022
Orlando, Florida7 contributions1 helpful vote
We were very pleased on how attentive the host was and the place was clean and all all we could thing for a welcoming stay! Also the location is awesome, nothing like taking breakfast looking at the ocean! We’ll definitely come back more times!!
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Smith Toussaint, Owner at New Hotel Collection Harbourside Resort
Responded 17 Aug 2022
Dear Marquesed, Knowing your coming back is the best proof we have that we have done a great job! Thank you! It’s your taking the personal time to let us know we please you that motivates us as our daily mission is to serve our guests. Know that we will be waiting for your return and will be thrilled to serve you once again Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
StevenNanOH wrote a review Jul 2022
1 contribution
+1
Our typical 2 BR apartment unit was clean, comfortable, nice linens & pillows & towel exchange. The kitchen & bathroom had all necessities, washer, dryer & dishwasher with detergents supplied (& always more dropped at your door). They offered complimentary coffee pods, bottled water, snack items & beach towels available in the office building across the street. Nice staff! Nice (not too busy) beach access a few blocks away. Good food at the waterpark, great restaurants, drug store, beach shop in walking distance and close access to bus & trolly! We went all the way to Clearwater on the trolly!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: You only get 4 waterpark tickets per 2 BR unit & have to purchase more for $14 ea, even though...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Smith Toussaint, Owner at New Hotel Collection Harbourside Resort
Responded 3 Aug 2022
Dear Steven, You exceeded your review of our resort by not only applauding our property and serving staff of associates … you also included all of the wonderful amenities our location itself provides. Thank you for painting the true experience we offer here at Harborside. Sincerely, Smith Toussaint General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Angie C wrote a review Jul 2022
1 contribution
Let me start with checkin- nice office people, one in training, gave me my parking pass and then charged me the extra $68 on top of the $309 for two nights for the room, for “”the water park and other things” they stated. Then, told us to park in the flooded parking lot on the other side of the street than the actual hotel. There’s No Continental breakfast or extras to ofset the outrageous pricing for a double queen room for myself and daughter. They said they would text me asap with the front office info in case we needed anything during our stay, which we did. There’s no ice, the fridge didn’t cool and the shower temp didn’t go above barely Luke warm. This is night time of the second day and that STILL hasn’t happened. We realized on day one that the walls are PAPER THIN and that there is NOTHING that can drown out the noise from the adjoining room, we even put pillows between the two doors and on the floor in our room, but that was useless. They blast their music and tv, argue, cook food at all hours, make throw up noises and sing and there’s nothing we can do. I called the office numerous times with no answer, and had to call Indian Rocks Police Department, which they didn’t answer either. Pinellas County Sheriffs office responded and sent out an officer. They answered and made excuses but have still been slamming doors and making a racket. If you’re looking for a relaxing weekend, DONT STAY HERE! I WASTED ALMOST $400 for two nights at this hole! So upset 😡
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Smith Toussaint, Owner at New Hotel Collection Harbourside Resort
Responded 19 Jul 2022
Dear Angie, Your willingness to share this disappointing experience here at Harbourside is sincerely appreciated. As the new General Manager, it truly allows me the opportunity to resolve issues and strive every day to enhance our product and services, I personally thank you. First, I will review our advance reservation confirmation process to ensure that all of our standard charges are given to all guests in advance of arrivals. As for these additional charges, I believe it would have been for additional waterpark passes above the allotted 2 per room as confirmed within our marketing and reservation collateral. Please note that normally we have a welcome packet with all resort information in each room, the only reason none was available during your stay is that we had just pulled them to up-date them -- and the new welcome packets are in the process of being completed and redistributed shortly. Did you read that we provide Continental Breakfast somewhere? We are a Club Resort and have never provided this amenity as it would be an additional member expenditure for our members so … could it be that you may have just anticipated this service? Water temperature and noise from guest occupancy is something we wish we could control especially in the case of your extremely noisy neighbors -- this should have not been left without an appropriate resolve. I will definitely further investigate this entire incident and again apologize for your having to deal with this when you should have been having a wonderful fun filled vacation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Momof1ST wrote a review Jul 2022
26 contributions11 helpful votes
Probably one of the worst vacation stays I have had. Rooms are small. Tape found on ceiling when entering room. We had neighbors keeping everyone up till 2 AM with loud screaming, and we called the front desk 3 times. My kids were scared to sleep.We were told there was nothing we could do, and we heard the security guard stop by only once. Then a random mariachi band started playing in the car parking deck at 12:40 am one morning. We had an outlet that didn’t work. Then the coffee pot wasn’t accessible as it wasn’t plugged in and had to be moved from behind the tv to the bathroom.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Smith Toussaint, Owner at New Hotel Collection Harbourside Resort
Responded 19 Jul 2022
Dear Mom, Thank you so much for letting us know of your disruptive experience by unruly guests as neighbors during your recent stay. Our security team should have taken a more consistent and progressive stance on holding firm to our policy of not allowing guests to inhibit fellow guests in any way. I will personally address this issue go ensure that this will be corrected and thank you again for notifying us. Please do contact me directly should you give us an opportunity to serve you in the future – it would be my honor to ensure a wonderful stay. Sincerely, Smith Toussaint General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jacknoll wrote a review Jul 2022
Cincinnati, Ohio1 contribution
David H. And Mariah S. we’re fabulous during my stay. They provided superior customer service and made me feel welcome. I can’t say enough about there excellent customer service and willingness to help with whatever I needed.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Smith Toussaint, Owner at New Hotel Collection Harbourside Resort
Responded 19 Jul 2022
Dear Jack What a pleasure to receive your review this morning. As the new General Manager, I know how important it is to recognize and appreciate each of our team mates outstanding service and care they give our Members and Guests. I will personally thank them for earning this review and share it with our entire management team … Again, THANK YOU! Sincerely, Smith Toussaint General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$162 - US$232 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaIndian Rocks Beach
NUMBER OF ROOMS
43
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Frequently Asked Questions about New Hotel Collection Harbourside Resort
Which popular attractions are close to New Hotel Collection Harbourside Resort?
Nearby attractions include Splash Harbour Water Park (0.01 km), Indian Rocks Historical Museum (0.08 km), and Town Square Nature Park (0.4 km).
What are some of the property amenities at New Hotel Collection Harbourside Resort?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at New Hotel Collection Harbourside Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at New Hotel Collection Harbourside Resort?
Guests can enjoy a lounge and a poolside bar during their stay.
Is parking available at New Hotel Collection Harbourside Resort?
Yes, free parking is available to guests.
What are some restaurants close to New Hotel Collection Harbourside Resort?
Conveniently located restaurants include Crabby Bill's, Villa Gallace, and Slyce Indian Rocks Beach.
Are there opportunities to exercise at New Hotel Collection Harbourside Resort?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at New Hotel Collection Harbourside Resort?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to New Hotel Collection Harbourside Resort?
Many travellers enjoy visiting Pinellas County Heritage Village (3.8 km).
Is New Hotel Collection Harbourside Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.