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Holiday Inn Hotel & Suites Durango Central

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21636 Highway 160, Durango, CO 81303-6807
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$184
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Free cancellation until 20/08/21
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Traveler (56)
Room & Suite (55)
Dining (8)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Hotel & Suites Durango Central
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 35 hotels in Durango
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to the Holiday Inn Hotel & Suites Durango Central. Opened in 2013, we are Durango's newest full service hotel. Our 100% non-smoking property has all the amenities you need for business or family travel. Our attached restaurant, Westside Pub & Grill, serves cooked to order breakfast, lunch, dinner and drink specials. Conveniently located off Hwy 160 West, we are minutes from downtown. Be sure to visit Southwest Colorado and enjoy Durango with us!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Skiing
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Vending machine
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish, Portuguese
344Reviews1Q+A71Room tips
Traveler rating
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Popular mentions
DailyChanged wrote a review Dec 2020
Arlington, Texas19 contributions6 helpful votes
Great hotel, minutes from the Durango/Silverton train depot and the Polar Express! Also close to Mesa Verde NP, Four Corners, Silverton and Ouray. Spacious rooms. Clean property. Pool and hot tub were perfect. Spire Elite welcome and benefits. Excellent customer service (especially the sales manager). Hoping to be back next year. Thank you. ***This year due to Covid, the adjoining restaurant was closed for breakfast and lunch. “Kids eat free” is obviously a major perk, so we would have preferred advance notice. But management did give us free breakfast burritos for our kids.
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Date of stay: December 2020
Rooms
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Sleep Quality
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Donna wrote a review Sep 2020
Rogers, Arkansas1 contribution1 helpful vote
No soap in the guest rooms. Asked the front desk for some and the response was ‘we ran out’. Went to lobby to get coffee the next morning and they had not made any. Asked if they were planning to since they usually have coffee in the lobby and response was ‘we ran out of cups’. Hope they haven’t run out of cleaning supplies to clean the rooms. Other than running out of basic supplies, it was fine.
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from IHG Service, Other at Holiday Inn Hotel & Suites Durango Central
Responded 14 Oct 2020
Hi zactaysmom, It’s a delight to have you as our guest. Thank you for sharing your hotel experience. We are committed to providing the simple pleasures of travel by offering the basics of hotel hospitality. I am sorry to learn you could not fully maximize your stay because of the shortage of amenities. We make sure that every guest feels cared for and valued. Your experience is certainly not the norm for our property. I have shared your comments with hotel management as a reference to prevent the shortcomings from happening again. I guarantee the actions taken will ensure our guests only receive exemplary hotel accommodation. Again, thank you for making us aware. I hope you will give our hotel another opportunity to host your stay. We’d want to leave you with a more favorable impression. Warmest regards, Zel N. Case Manager IHGService
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Travel before 2020 was fun wrote a review Sep 2020
Fort Wayne, Indiana629 contributions568 helpful votes
The Holiday Inn Durango is pretty typical of any Holiday Inn built in the last 10 years. It opened 7 years ago, which means it is starting to show its age. It's time for an update: 1) TVs are from 2013. No smart TV capability. 2) No USB outlets and few accessible electrical outlets for devices. 3) Lighting is very yellow. 4) Combination shower and bathtub really shows its age. 5) Some of the furniture is scratched, discolored, etc. Otherwise, the hotel was comfortable, in a reasonably good location and had an okay restaurant. The restaurant Burger Theory has an okay sports bar dinner -- it's better than their breakfast. The only problem is the hotel does not promote the restaurant for drinks and dinner at check-in. Also, it's not even properly signed or marketed, either from the parking lot or the street. If you didn't know about the restaurant you wouldn't know it was there.
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Date of stay: September 2020
Location
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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Response from IHG Service, Other at Holiday Inn Hotel & Suites Durango Central
Responded 10 Oct 2020
Hi travelnonstop247, Thank you for choosing to stay with us and for posting a candid review. While I am glad that you appreciated our restaurant, I was also concerned to read your comments about the TV, electrical outlets, and shower just to name a few. I understand your dismay, and I am sorry. This is not the joy of travel that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. Thanks again, and I still hope you would give us another chance in the future. Mike F. Case Manager IHGService
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Anthony C wrote a review Sep 2020
2 contributions2 helpful votes
The hotel is fairly new and the room was large with a virtual fireplace. It was during Covid so they said the room was cleaned extra well. There was a lot of hair all around the sink and on the tray with the shampoo. My wife wiped it up with a towel. It looked like a beard had been trimmed. I took it to the front desk and the lady apologized, said she’d notify housekeeping and they’d discount that night. There was a stain on the fitted sheet so the next day we pulled the sheet off so the housekeeper would know to change it. We spent the day in activities and when we returned that night, the sheet was not changed, dirty towels were on the floor. I called the desk and the guy who had checked me in said that we had to request to have the room cleaned and we were told that at checkin. When I informed him that he had not told me that, he flippantly said “well sorry.” That made me mad and I said “that’s it! Nothing you can do?” He hung up. When we checked out, there had been no adjustment on my bill and the lady at the desk said she knew nothing about that and the mgr was gone. Not a pleasant stay! I can not recommend.
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Hotel & Suites Durango Central
Responded 8 Oct 2020
Hi anthonycK522QY, Thank you for sharing your feedback about your recent stay with us. Ensuring our hotels are always clean, service is always friendly, and everything always works. I'm sorry that your experience was less than perfect and not in line with the goals we want for each visit. I'd like to alert our local team about your concern and have sent you a private message to get more details to assist you further. We're looking forward to your prompt response. Regards, Virgil N. Case Manager IHGService
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108ava wrote a review Sep 2020
19 contributions26 helpful votes
Passing through on vacation we decided to stay here and visits couple of sites around the area. During the covid pandemic you have to be aware of the cleanliness of the hotel and I feel very comfortable at this holiday inn also there is a excellent restaurant at the bar
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Date of stay: September 2020Trip type: Traveled with family
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PRICE RANGE
US$109 - US$222 (Based on Average Rates for a Standard Room)
LOCATION
United StatesColoradoDurango
NUMBER OF ROOMS
116
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Frequently Asked Questions about Holiday Inn Hotel & Suites Durango Central
Which popular attractions are close to Holiday Inn Hotel & Suites Durango Central?
Nearby attractions include San Juan National Forest (0.4 km), Historic Downtown Durango (1.0 km), and Conundrum Escape Rooms (0.9 km).
What are some of the property amenities at Holiday Inn Hotel & Suites Durango Central?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Holiday Inn Hotel & Suites Durango Central?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Hotel & Suites Durango Central?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn Hotel & Suites Durango Central?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Hotel & Suites Durango Central?
Conveniently located restaurants include Michel's Corner Crepes, Derailed Pour House, and Rice Monkeys.
Are there opportunities to exercise at Holiday Inn Hotel & Suites Durango Central?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Hotel & Suites Durango Central have an airport shuttle?
Yes, Holiday Inn Hotel & Suites Durango Central offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Hotel & Suites Durango Central?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Hotel & Suites Durango Central?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.