Thank you Quest Hotel, Clark Pampanga for providing me an amazing place to stay during my quarantine period. I didn’t feel at all that I was here to complete a mandatory quarantine. With awesome staff, superb food and extraordinary comfy room, what else can I for? It’s like I was here not for a quarantine but to indulge myself in a restful, most sought - after relaxing vacation. Thanks for a world class service Quest Hotel. Dr. Vivencio Maynigo OFW Doha, Qatar
It's our first time to stay in Pampanga and chose this hotel because it's closest to my son's university. It was a very nice and relaxing stay. The staff were very accommodating and the NYE dinner and breakfast were really delicious with so many choices to choose from.
Upon entering the lobby of the hotel the guards and concierge will greet you with smile on their faces, they were very attentive and kind. We stayed there for 4 days and 3 nights and we have celebrated the NYE there as well. The service you will get from them is beyond impressive! My family and I had our breakfast at the Q Lounge for 3 consecutive days and their exceptional service is very consistent. Darriene with his smiling eyes greets you a great morning upon entering, Email and Clarence makes sure you get all you need and want from the breakfast buffet. The food were good and sumptuous, they change their breakfast menu everyday so you won't get the feeling of jadedness. The chefs at the egg station were very approachable as well, kudos to Chef Jher, Chef Ej and Chef Bryan! We also had our dinner at the Charley's. You have to taste their Four Cheese pizza it was so good I cant describe enough. You also have to try the grilled meat and seafood straight from the caveman's pit. I would like to commend Jian for her exceptional service and for giving us a VIP treatment. The New Year's Eve was a blast and phenomenon! The band and entertainer they hired were so good. Totally entertaining and the their voices, wow! The dinner buffet was splendid, the food were flavorful and savory. All the chefs that night were very much approachable too and considerate. Thank you! Their family pool were nice as well. They have set up a mini playground beside the pool, my daughter really enjoyed playing there, she wants to go back soon. The pool attendants were very courteous and helpful too. I haven't tried their gym but will definitely do gym the next time I visit the place. The gym was fully equipped, very clean and well maintained. The room was spacious enough for a family of four. They have an extra bed set up for my daughter and niece. Although during our stay there was a leakage inside the bathroom area it was immediately fixed by their staff from engineering department. The housekeeping team were also attentive, well groomed and organized. They made sure our room were well sanitized and clean every day during our stay. Just a heads up though, their toilets don't have bidet. I wish they will work on it soon. It's kinda hard to use the toilet without bidet. 😉 But overall, in spite and despite of the unfortunate event of having leakage and not having bidet, it's actually nothing compared to the exceptional service their staffs have given us. They were all professional and guest oriented. All staffs greet you with their smiling eyes. Even if they are wearing masks, you can still see their beautiful smiles thru their eyes, thru their greetings and thru their actions and services. Thank you Quest Hotel Clark for the best staycation experience we had so far since pandemic started. Thank you for making my daughter happy. By the way, she loves your bed so much!!!…
Stayed for 2 nights. Very good experienced. Safe and sanitized facilities. Superb Breakfast. Very accomodating crew at Q Lounge (Cranz, Darriene, Vina and Chef EF). Will come back very soon. Excellent 👍
As we were regular guests at the former Holiday Inn Clark, we are sorely disappointed in the current experience. Housekeeping staff did not clean the room thoroughly and had to be told to restock toiletries, coffee and water. The Q Lounge was not adequately supplied, as a priority lounge should be; some breakfast items cold. As our occasional getaway, my husband and I felt it lacked its former service level.