Our reservation had been made online and check-in was supposed to be at 2pm but we arrived at 3pm so we thought check-in was gonna be smooth. It was definitely not. We were informed that the rooms (we reserved 2) were still being cleaned and we had to wait for a total of more than 2 hours before we were finally checked in. After a more than 2-hour wait while the rooms were cleaned you would expect them to be spotless, but once more, we were disappointed. There was hair in one room's bathtub and the remnants of a shampoo sachet on the other. There was no trash can in one room. The housekeeping seemed to lack training and didn't seem to know how to respond to guests' queries (e.g. they didn't know what time breakfast was served). The hotel definitely needs to not only hire more housekeeping staff but also to train them to do their jobs more efficiently. Breakfast was okay but a bit underwhelming (for a 4-star hotel). The servers were very helpful and accommodating and this was the redeeming value of our stay. However, the hostess didn't provide an OR for the extra meals (for the kids), which we paid for, although I asked for it.…
Got the rooms at a good price and rooms were in good condition. Tower 2 so newer building. Rooms were clean and comfy, bathroom was a bit tight but manageable. Buffer food options were plenty and pool was good for kids. Only complaint really is the staff. No one showed us to our room. No one helped with baggage. Staff coordination was super slow and were not very helpful at all. Imagine no one showing you to your room after check in! Actually got a bit lost looking for the room.
Value for money. We are on our way to Baguio and decided to stop over to rest for a night. Since we are all tired, we appreciated the swift check in process. Pool is nice. Room is spacious and clean! Buffet breakfast is one of the big pluses - nice selections, tasty, and the staff there, very courteous and assisting most of the time, observant that they will ask you for a coffee refill when needed, water refill, remove used plates from table, check on you from time to time if you needed any; one of the best experience in customer service! Kudos to the resto staffs! :)
Stayed at a Deluxe Double Room for a night. Booked two separate rooms for my family and in-laws. Walls are thin and there is a door shared between yours and the adjacent room. We can HEAR EVERYTHING from the other room: - voices - flipping of light switches - foot steps - cabinet doors - faucets - and everything else Poor sound insulation in the front door! Again, we can HEAR EVERYTHING The staff is their saving grace: excellent!
It was a nice cozy hotel before, but now it changes. Maybe because they transfer the casino to Han. I requested for higher floor but they put us in the 1st floor and PWD/Disabled room,,I don't know why. keycards are also not working so we have to wait for the bellman to change it.I requested for room slippers because I only have heels shoes with me but they don't have. Carpets are a bit itchy. Widus changed. Other than that I would like to thank, Myka the FOA in duty that time for assisting us.
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