Wow the view, we stayed on the water side. Amazing. I guess if you are on the Caltrain side it would be bad, but lucky we weren’t. Gio, front desk, was super friendly. Go for a long walk on the water, not many hotels have this feature. Will stay again. Thanks!
I was pleasantly surprised how clean and comfortable this Sonesta property is. Front desk employees Roumel, Nicolas and Gio are wonderful, attentive and very helpful. Checking in is a fast and easy procedure, be reminded that you must give your credit card upon check in, the full amount of your stay plus incidental charges must be authorized. So be ready to up your card limit if needed. Beautiful walking trail around the bay usually frequented by locals, it is very windy so if you're not used to it you will feel overwhelmed !! Breakfast is served at the restaurant (a la carte) and so is dinner but check their times because they vary. Comfortable and clean room with sitting area sofa, flat screen tv and mini fridge to stock your water... Coffee maker with coffee was very convenient. Housekeeping is on certain days of the week ask for more coffee on the days housekeeping is not done. Not much in terms of entertainment in the area but you can walk to Starbucks, a greek restaurant, Foundry + Lux the Pub/Lounge, and AC Marriott Hotel for drinks or dinner. Shuttle service to and from the airport is excellent and very comfortable.…
Good bedding. No service, all right staff. Location okay. Shuttle okay. A lot of noice from other rooms. Run down and in need of renovation, goes for rooms and reception area. Room smelled after marihuana. Not a hotel to revisit. Better hotels available in the area. Foodmenu is okay
We came up to spend the night near the airport before our flight. The hotel is fully COVID-19 compliant which I appreciated. Our room was small but comfortable with good toiletries looked out at trees that were home to a number of birds. We ordered dinner from a limited menu and picked it up in the lobby to eat in our room. The hamburger was better than I was expecting. We did the same for breakfast The only issue was that we were able to hear too much noise from the next door room, especially their tv. There was a connecting door which I think exacerbated the problem. No airport shuttle. I don’t know if that’s just a covid thing but a Lyft was easy enough. All the staff was very friendly and efficient.
The location is not so close to airport but they have shuttle service so it is easy to travel from and to airport. It is in quite neighbourhood, you need to take taxi to go anywhere. You can walk to nearest Mall and take train from there, however I am not really comfortable walking in that area especially at night. Hotel is peaceful, room is great and spacious.
For one night to visit San Francisco for a few hours, I stayed at this Courtyard property. I very much loved my experience, and I highly recommend it to any traveler seeking a place to get a good rest near the airport or really any area attraction (the highway’s easily accessible to take you north). Rooms with views of the peaceful bay are quiet, comfy, and my top recommendation. - Staff was great and provided service I expect from any Marriott location. Due to COVID, I do encourage management to please request every single employee (including folks who may be helping others with luggage or room service for whatever reason) to wear a mask. One or two entered my room to help me without masks—my comfort level dipped a bit. This is a preetty serious pandemic. Hopefully everyone will be masked next visit. (Unless they can’t for medical reasons, which is a-ok!) - Rooms are fabulous. Comfy beds, Marriott-standard TVs, and **cleanliness** all around. Keep it up! - WiFi is free (especially for Bonvoy members) and worked efficiently. Parking is free, and location (again) is prime. - Most other hotel amenities are shut down (e.g. cafe) due to the pandemic, rightfully so. Do consider this if you have high hopes of taking advantage of anything extra. There are some snacks from a pantry area available to guests that could suffice a late-night meal if needed. I am looking forward to returning on my next Bay Area vacay (in better circumstances I suppose!). Thanks for the great experience.…
We were very pleasantly surprised by everything at this hotel. First, self-parking was easy and only $10.00 a night; the check-in process was a breeze and our room was large, comfortable and clean. Free wi-fi, a bar and restaurant, a very good exercise room and a small pool make this an enjoyable stay. We we opened our curtains in the morning we realized we had an amazing water view. Staff was very helpful and we would stay there again.
Great location if you are a visiting business person to one of the surrounding businesses or if you are going to the airport the next day. Room was upgraded due to my elite status, first time that has happened in years. The hotel was quiet and complimentary airport shuttle was an added bonus. Employee at The Bistro was not super friendly or helpful.
Horrible customer service. I’m 8M pregnant and my future plans are uncertain, I’ve been a Marriott member for years stay 10-25 nights a year and am extremely accommodating when they make mistakes and don’t give me the room I book or have issues. However the ONE time I make a mistake and book pre-pay this particular hotel refuses to help me and refund me. I would have booked this hotel in the future but the customer service is terrible I could only imagine if I stayed there and had an issue what would happen. I will be notifying my co workers as well what happened so they stay other places in the area instead.
30 min drive to all tourist area very quite great view of the lake/ pond the customer service was outstanding would most definitely stay again there is a fee to park at hotel per day breakfast not included