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Hilton Santa Cruz / Scotts Valley

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Traveler (106)
Room & Suite (46)
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Overview
  • Excellent52%
  • Very good22%
  • Average12%
  • Poor9%
  • Terrible5%
Travelers talk about
“fourth floor”(6 reviews)
“stone house”(6 reviews)
“nice hotel”(20 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
Additional information
Offers from Hilton Santa Cruz / Scotts Valley
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Santa Cruz / Scotts Valley
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (554)
Filter reviews
540 results
Traveler rating
271
122
68
50
29
Traveler type
Time of year
LanguageEnglish
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271
122
68
50
29
Show reviews that mention
All reviewsfourth floorstone housenice hotelbreakfast buffetfront desk staffbeautiful propertyforest viewquiet locationeasy accessrooms are spaciousan upgradeexcellent staypool and hot tubparking lotstayed here for one nightshort drivenice room
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1 - 5 of 540 reviews
Reviewed 5 days ago

Decided to stay here instead of my usual accommodations when I am in Santa Cruz on business. I received a notice from Hilton Honors that my room was on the fifth floor. When I checked in I was given the third floor. I asked the...More

2  Thank Pam S
Response from Gregory P, Manager at Hilton Santa Cruz / Scotts ValleyResponded yesterday

Thank you so much for taking the time to review your recent stay at our hotel. I regret to hear that we were unable to exceed your expectations with the appearance of our guestrooms. We will be addressing your feedback with the appropriate hotel team...More

Hotel's Favorite
Reviewed 5 July 2018 via mobile

We arrived after a horrifying experience at the Hampton Inn in Santa Cruz. Upon checking in, the front desk person Anna was amazing from start to finish. She apologized for how bad the experience was that her other hotel and accommodated us to make us...More

1  Thank Scott H
Response from Gregory P, Manager at Hilton Santa Cruz / Scotts ValleyResponded 6 July 2018

Dear Scott H, Thank you so much for taking the time for your positive feedback. Anna is one of many superstars at the Hilton. We are glad you stayed with us and had such a wonderful experience. We hope you had time to get out...More

Reviewed 6 days ago

Several issues. Checked in electronically and selected room. Confirmed in person by the front desk person. Went to the Boardwalk for the day. Received a call from hotel around 10pm asking if we were still coming. Advised we had already electronically checked in. Said they...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank rockwood1120
Response from Gregory P, Manager at Hilton Santa Cruz / Scotts ValleyResponded yesterday

Thank you so much for taking the time to review your recent stay with us. I understand you had some issues during your visit, and for this I sincerely apologize. It is clear that there are significant areas which we are in need of improvement...More

Reviewed 6 days ago

We stayed for one week while visiting family. After changing rooms twice because the first had a sickening stench of cigarettes and the second was quite literally next to the bar we stuck with our third next to the gym. The cleaning staff need training...More

1  Thank kara o
Response from Gregory P, Manager at Hilton Santa Cruz / Scotts ValleyResponded yesterday

Thank you for taking the time to review your recent stay with us! Please accept my sincere apologies for the inconvenience you suffered due to the necessary room reassignments. I understand how frustrating this must have been. We have brought your feedback to the attention...More

Reviewed 1 week ago

The hotel is really clean and comfortable. Staffs are great and professional. My kids love the shower gel.. It is so COOL! The only problem would be parking. We always came back late and it is a bit hard to find the parking.More

Review collected in partnership with Hilton Hotels & Resorts
Thank B5724BYlisac
Response from Gregory P, Manager at Hilton Santa Cruz / Scotts ValleyResponded 1 week ago

Thank you so much for taking the time to rate our hotel. We are glad that you enjoyed your time at the Hilton Santa Cruz/Scotts Valley. We hope that you had a chance to walk through the redwoods or visit Santa Cruz Boardwalk. Thank you...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Free Parking
Business Center with Internet Access
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$181 - US$423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$181 - US$423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (106)
Room & Suite (46)
Pool & Beach (4)
Dining (2)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
Withkid
30 November 2017|
Answer
Response from karlar15 | Reviewed this property |
Not sure what the fee is and there are restrictions as to the size of dog. I believe they have all this info on their website.
0
Votes
DKCali
30 August 2016|
AnswerShow all 6 answers
Response from dkghouse | Reviewed this property |
The boardwalk is a 15 minute drive, maybe 7 miles away. Lots of stop lights in between but a easy drive.
0
Votes
Room Tips
"be sure to request everything you want in a room before booking! maid cleaned and didn't leave hand..."
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"If you have a room on the 5th or 6th floor, park in the back parking lot."
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"avoid at all costs. filthy."
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"Ask if there is a wedding going on before you stay to make sure you get a room far enough away from the..."
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