Courtyard Paso Robles
Courtyard Paso Robles
120 South Vine Street, Paso Robles, CA 93446
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Avg. ₱11,855 /night, 12/6 - 12/7
₱14,144
per night
₱10,711
per night
₱7,277
per night
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4.0
#12 of 19 hotels in Paso RoblesLocation
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Highchairs available
Business Center with Internet Access
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Location
120 South Vine Street, Paso Robles, CA 93446
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 48 out of 100
48
San Luis Obispo County Regional Airport
42.3 km•
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Monterey Peninsula Airport
150.2 km•
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Rental Cars
21 Restaurants
within 1 kilometer
645Reviews4Q+A100Room tips
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Detailed Reviews
Had a recent weekend stay and picked the courtyard due to its location and general Marriott Brand.
As always the greeting was what I expected, check-in was quick, friendly with all the general reminders and Covid-19 recommendations.
Overall the room was clean, felt very safe and obvious amenities were closed.
Disappointed to see that face masks including housekeeping staff was not strictly monitored. We also had some time one afternoon to sit by the pool to find that it was full of leaves, did not appear clean at all, the skimmers were full of leaves and one had a mask. This does not seem like it takes much to have the pool cleaners come through daily to clean and chlorinate the pool. Very disappointed.
I never received an opportunity from Marriott for an internal survey so I am left with this.
As always the greeting was what I expected, check-in was quick, friendly with all the general reminders and Covid-19 recommendations.
Overall the room was clean, felt very safe and obvious amenities were closed.
Disappointed to see that face masks including housekeeping staff was not strictly monitored. We also had some time one afternoon to sit by the pool to find that it was full of leaves, did not appear clean at all, the skimmers were full of leaves and one had a mask. This does not seem like it takes much to have the pool cleaners come through daily to clean and chlorinate the pool. Very disappointed.
I never received an opportunity from Marriott for an internal survey so I am left with this.
Read more
Date of stay: July 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Although our room was clean, overall this hotel did not meet the standards of what I find at most Marriotts. The soap supplies in the bathroom were unbelievably small - small bars of soap, shampoos, etc. As mentioned in other reviews, there was no enforcement of the rule requiring masks to be worn, despite the signs. I even saw guests at the reception desk without masks, and obviously they were not being told it was required. We also discovered that as Titanium Elite Marriott members, we were entitled to free water bottles, which included small snack packets, but no one offered us this until we asked after seeing another guest with the water. In other Marriotts, this is usually offered at check-in. I'd definitely say this hotel was average, nothing special.
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Date of stay: May 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anton Bergmann, Owner at Courtyard Paso Robles
Responded Jun 14, 2021
Thank you for choosing to stay with us on your recent visit to the area! I apologize that these items were missed on your last visit! We do have a standard with Marriott on the soap/shampoo/amenities in room, but please let us know if you ever need anymore! On 05/18/21 - Marriott provided an Operations Alert not requiring fully vaccinated guests to wear masks. I am not sure when you stayed, but we unfortunately cannot ask guests to wear masks if Marriott or the city of Paso is requiring it. 06/15/21 California plans to reopen 100% no restrictions as well. I am greatly sorry that you ran into these issues and I will address with the associates your concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just an overnighter en route back to Vancouver WA to complete a move from Southern California – but what a perfect stay. Special thanks to Jonathan on the Front Desk who helped us make a last-minute reservation and even made sure we had a Titanium upgrade to the King 1-Bedroom Suite: bath tub, microwave and refrigerator, wet-bar, bedroom door and windows that open for a breeze. There is a fitness room available by appointment (with a water dispenser) and the outdoor pool/Jacuzzi area looked like it would be heaven in warmer weather. Thanks also to John L. for his friendly professionalism in getting us in smoothly upon arrival. We shall return to quite a fantastic property!
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anton Bergmann, General Manager at Courtyard Paso Robles
Responded Jan 25, 2021
Thank you so much for coming to see us on your recent visit to the area! We will ensure the staff get this stunning review and we greatly appreciate it! See you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prepaid reservation made through the Bonvoy app, 1 King with sofa bed. I have a pregnant wife, 18 month old baby, a 7 year old & 12 year old. Needed the King so that my wife, the baby & I could sleep comfortably together.
When I checked in I am told by Angel & some other lady at the front desk who was not wearing a name tag (& did not introduce herself) that sorry we don’t have any King beds since you checked in later than others, and you get two queens.
I told them (pleaded) that it was extremely important to me that my PREGNANT wife & BABY could sleep comfortably, but I received a half hearted apology and free parking (lol).
When I got to the room - it was ADA Accessible!! So now the baby cannot take a bath, and the floor is extremely slippery when the kids enter. FIGURE IT OUT Courtyard Paso Robles. A complete lack of anticipation of needs and a lack of care. If ONE person employed at this hotel cared about their guests even slightly (including the General Manager, regional Revenue Management managers, etc) they would have called earlier in the day when it was apparent they were in an oversell position with king bedded rooms and offered alternative accommodations or would have moved other guests to other room types when finding out the need for the room booked.
If you aren’t guaranteed a room type by prepaying through the Bonvoy app, then why should I have any loyalty to Marriott? It clearly seems as though they are not loyal to me and my family.
When I checked in I am told by Angel & some other lady at the front desk who was not wearing a name tag (& did not introduce herself) that sorry we don’t have any King beds since you checked in later than others, and you get two queens.
I told them (pleaded) that it was extremely important to me that my PREGNANT wife & BABY could sleep comfortably, but I received a half hearted apology and free parking (lol).
When I got to the room - it was ADA Accessible!! So now the baby cannot take a bath, and the floor is extremely slippery when the kids enter. FIGURE IT OUT Courtyard Paso Robles. A complete lack of anticipation of needs and a lack of care. If ONE person employed at this hotel cared about their guests even slightly (including the General Manager, regional Revenue Management managers, etc) they would have called earlier in the day when it was apparent they were in an oversell position with king bedded rooms and offered alternative accommodations or would have moved other guests to other room types when finding out the need for the room booked.
If you aren’t guaranteed a room type by prepaying through the Bonvoy app, then why should I have any loyalty to Marriott? It clearly seems as though they are not loyal to me and my family.
Read more
Date of stay: June 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anton Bergmann, Owner at Courtyard Paso Robles
Responded Jun 10, 2021
Thank you for sharing your concerns! Please reach out to me directly so we can discuss this further! I greatly apologize that you had this experience with your stay as our goal is to give 100% to each of our guests! Thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at this hotel several times in the past. My last reservations had to be cancelled due to a family emergency. I cancelled all three rooms I had reserved. To my surprise I was charged as a "no show" for one of the rooms. Called the hotel and spoke to Jeffrey on 3/12, He told me that he couldn't do anything unless I had the cancellation number. I called Marriott Bonvoy and they provided me with a cancellation number and a case number that was sent to the hotel directly so they could resolve my case. I called back to the hotel, Jeffrey answered the phone again. I gave him all the information he required and said he would keep an eye on the emails.
Per Marriott, I should have heard from the hotel within 5 days after opening the case. By 3/20, no reimbursement in my credit card nor a single communication from the hotel. So I called back and I spoke to Mayra, who told me that she needed to talk to her GM in order to give me an update on my case. I asked her who her GM was and that I needed to speak to him directly. Guess who it was? Jeffrey, the same person who I originally talked to on 3/12.
Mayra, although friendly, couldn't do much for me.
I called Marriott Bonvoy and escalated my case. I spoke to Rachel and she spoke to Mayra who assured her they were going to call me back that same afternoon before EOBD. No call, no email.
How can a person who lacks of professionalism and communication skills be a GM at a hotel? Jeffrey hasn't had the courtesy to call back or at least email back. Mayra hasn't called back either but how can I blame her if her own GM doesn't care and is showing his associates that it's OK to not respond to guests needs?
All I want is my money back. The cancellation was made one week before my stay. I have a cancellation number and a case number and the hotel it's been negligent or simply careless about their guests/potential guests. I have read other reviews in the Marriott Website and it seems this property is well known for overcharges and lack of responsiveness to overcharges complaints.
I have called Marriott again. Spoke to Fakhara today 3/23, who also tried calling the property and she just got a busy line and couldn't speak to anyone.
Beware!
Per Marriott, I should have heard from the hotel within 5 days after opening the case. By 3/20, no reimbursement in my credit card nor a single communication from the hotel. So I called back and I spoke to Mayra, who told me that she needed to talk to her GM in order to give me an update on my case. I asked her who her GM was and that I needed to speak to him directly. Guess who it was? Jeffrey, the same person who I originally talked to on 3/12.
Mayra, although friendly, couldn't do much for me.
I called Marriott Bonvoy and escalated my case. I spoke to Rachel and she spoke to Mayra who assured her they were going to call me back that same afternoon before EOBD. No call, no email.
How can a person who lacks of professionalism and communication skills be a GM at a hotel? Jeffrey hasn't had the courtesy to call back or at least email back. Mayra hasn't called back either but how can I blame her if her own GM doesn't care and is showing his associates that it's OK to not respond to guests needs?
All I want is my money back. The cancellation was made one week before my stay. I have a cancellation number and a case number and the hotel it's been negligent or simply careless about their guests/potential guests. I have read other reviews in the Marriott Website and it seems this property is well known for overcharges and lack of responsiveness to overcharges complaints.
I have called Marriott again. Spoke to Fakhara today 3/23, who also tried calling the property and she just got a busy line and couldn't speak to anyone.
Beware!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I made a reservations on line for 2 rooms and when it was advised by her Gov here in Ca that we would be shutting down again due to Covid I cancelled both reservations but did not make a copy for my file. Ive been a Marriott VIP for over 20 years and have never had a problem with room cancelllation so I was surprised to see that I was charged for a 2night stay as a no- show for one of the rooms. I called he hotel and left 12-15 detailed messages for the GM. " Jeffe" and he failed to acknowledge my calls or respond at all. when. was finally able to reach him he provided me with. fictitious name he said he would need both cancellation numbers in order to refund me the $ owed and then he said If I didnt I was more than welcome to contact Marriott Corporation. The GM of this hotel is unethical and represents the Marriott in a very negative manner and should be terminated. feel sorry for the staff member who work under this person. Avoid this hotel under the current Management until they can step up and treat peopler in a professional manner.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Horrible!
The person that checked me in was telling me he had me all set and he had made it so I wouldn't have to change rooms (because I added another night). He thought very highly of himself.
He ran my card several times unbeknownst to me and for different amounts, American Express flagged my card and put hold on it; due to suspicious activity.
Next day, I went to a wonderful birthday at a winery I was hosting for a party of 5. My AmX was declined. No cell service at the winery, so I can't get into my email or AmX account to see any alerts. Paid with another card.
I returned to the hotel, and the same clerk informed me my card had been declined. I went to the room and called AmX and they said there were multiple amounts being charged at the Marriott ($20, $9.39, $439, $329, $6) It looked suspicious and they shut down my card. They said they could not reinstate that card, but would send out a new card.
Room: Ripped curtains, holes in shades. Coffee pot doesn't work. Air conditioner just blows right on you all night. Could not change settings or direction of air.
But, I think it was the complete rudeness of the very person that created this mess. Of course took no responsibility or tried to smooth out a situation. He was agitated and combative; very accusatory towards me. Another clerk asked him repeatedly to please go into the back and let in handle the situation. 3 times the other clerk asked very nicely for him to go into the back. He even said, this isn't a request, it's a demand. Still, the clerk insisted on continuing. The whole situation was completely unprofessional.
The person that checked me in was telling me he had me all set and he had made it so I wouldn't have to change rooms (because I added another night). He thought very highly of himself.
He ran my card several times unbeknownst to me and for different amounts, American Express flagged my card and put hold on it; due to suspicious activity.
Next day, I went to a wonderful birthday at a winery I was hosting for a party of 5. My AmX was declined. No cell service at the winery, so I can't get into my email or AmX account to see any alerts. Paid with another card.
I returned to the hotel, and the same clerk informed me my card had been declined. I went to the room and called AmX and they said there were multiple amounts being charged at the Marriott ($20, $9.39, $439, $329, $6) It looked suspicious and they shut down my card. They said they could not reinstate that card, but would send out a new card.
Room: Ripped curtains, holes in shades. Coffee pot doesn't work. Air conditioner just blows right on you all night. Could not change settings or direction of air.
But, I think it was the complete rudeness of the very person that created this mess. Of course took no responsibility or tried to smooth out a situation. He was agitated and combative; very accusatory towards me. Another clerk asked him repeatedly to please go into the back and let in handle the situation. 3 times the other clerk asked very nicely for him to go into the back. He even said, this isn't a request, it's a demand. Still, the clerk insisted on continuing. The whole situation was completely unprofessional.
Read more
Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â Don't, go to another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My family and I stayed here for two nights over the Fourth of July. When I booked the room, the description was for one king bed and one sofa bed. There were 3 adults and 1 child in my family and the sofa bed could only fit one person. We were able to get the 2 adults and 1 child in the bed and we are average-sized people. If you have 2 children, the room would would work, but not 3 adults. As other reviews have said, the shampoo and conditioner bottles were very small and we did not get any new towels on our next night. They also charged 6 a day for parking in an area that should not be doing that. Other than that, the bathroom was very nice along with the actual size of the room. The amenities in the hotel were also nice, the gym was small but you could work out if you wanted to.
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Date of stay: July 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anton Bergmann, Owner at Courtyard Paso Robles
Responded Jul 7, 2021
Mikaela O. Thank you for choosing to stay with us on your recent visit to the area! I apologize that the pull out sofa and size of bathroom amenities did not meet your needs. For your next visit, we are more than happy to give you as much as you need! We are glad that overall you enjoyed your stay! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We pre-booked directly with the hotel for two rooms, with two queens in each room (5 adults traveling). Upon check-in there was no such rooms available. Only king bed with a twin pullout. They wouldn't allow roll-aways, as that was a fire hazard. When asked why they had given away the specific booking we made, there was no answer. Only "if you don't like it, you can go somewhere else and we'll refund your money". What the heck?? For how expensive these rooms are, you'd think they'd do more than comp a breakfast for our "trouble". Also, the entire fourth floor is under construction/renovation. No notification of that at booking. Never staying here again.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rein Robles, Owner at Courtyard Paso Robles
Responded Jul 11, 2023
Dear KatSch_714, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay didn’t meet your expectations. We appreciate your comments and will use them to improve our guest experience. We apologize for the issues you experienced with your room type and check-in process. We will make sure to address these concerns with our team so that we can improve the quality of our service. We hope that you will give us another chance in the future to provide you with a better experience. Sincerely, Rein
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is conveniently located right near the 101 Highway (but not noisy). It is about a mile from the downtown main street area with all the wine tasting rooms and restaurants. It is a little ironic that $6 is charged for parking when it is nowhere near a central high density parking area. However the positives were the room was clean and the front desk staff very helpful. I unexpectedly had to print sign and send a contract the evening I was there and Aurora at the front desk helped me get that done without hesitation.
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Date of stay: February 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Triin P, Owner at Courtyard Paso Robles
Responded Mar 14, 2022
We appreciate you sharing your feedback and hope we have the opportunity to host you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello! Yes our hotel is about 1 mile from the downtown square where you will find many restaurants, tasting rooms and shopping. Usually we suggest guest walk downtown and if tired take a taxi or Uber back to the hotel (~$7-10).
We are not pet friendly. There are boarding facilities in town however.
"Ask about planned construction. Check your door to make sure it locks as we live in an age where human trafficking is a threat."Read full review
"Rooms on the front are quieter, but do get the afternoon sun. Make sure the blinds are pulled to keep the room cooler."Read full review
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PRICE RANGE
₱7,864 - ₱11,973 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott paso robles hotel paso robles, courtyard paso robles, paso robles courtyard, paso robles marriott
LOCATION
United StatesCaliforniaSan Luis Obispo CountyPaso Robles
NUMBER OF ROOMS
130
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about Courtyard Paso Robles
Which popular attractions are close to Courtyard Paso Robles?
Nearby attractions include Cypher Winery (1.1 km), Vivant Fine Cheese (1.1 km), and Gary Kramer Guitar Cellars (1.1 km).
What are some of the property amenities at Courtyard Paso Robles?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Courtyard Paso Robles?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard Paso Robles?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Courtyard Paso Robles?
Conveniently located restaurants include Joe's Place, Buona Tavola, and Goshi Japanese Restaurant.
Are there opportunities to exercise at Courtyard Paso Robles?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Courtyard Paso Robles?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Paso Robles offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Courtyard Paso Robles?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Courtyard Paso Robles?
Many travellers enjoy visiting Mid Point Winery (8.1 km) and Rios-Caledonia Adobe (13.8 km).