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Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort

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Traveler (61)
Room & Suite (44)
Pool & Beach (4)
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Overview
  • Excellent20%
  • Very good22%
  • Average28%
  • Poor14%
  • Terrible16%
Travelers talk about
“great location”(51 reviews)
“walking distance”(26 reviews)
“room was clean”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Wheelchair Access
Breakfast included
2 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (336)
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306 results
Traveler rating
64
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78
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55
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LanguageEnglish
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64
65
78
44
55
Show reviews that mention
All reviewsgreat locationwalking distanceroom was cleanuptown theatrefood and winebars and restaurantsheart of downtownfront desk clerkshort stayoxbow marketnapa riverwine countrywinerieswinery
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1 - 5 of 306 reviews
Reviewed 4 days ago

3 Palms was an excellent location for our quick stay overnight for our dinner in Yountsville. Gary the GM was very knowledgeable and nice in recommending nearby locations. The room had the essentials, though we barely used anything other than the bed to crash in,...More

Review collected in partnership with this hotel
Thank athack925171
Reviewed 4 days ago

It was a fantastic location in downtown Napa. Park at the hotel everything is a very short walk for shopping, dining and wine tasting. It was Father’s Day and my son’s family visited the day we checked into 3 Palms. The Grandfather, Son and Grandson...More

Review collected in partnership with this hotel
Thank mwelch276677
Response from GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and ResortResponded 3 days ago

Greetings from Napa, and thank you for the very generous review. We are delighted to know that you thoroughly enjoyed your stay and can only hope to have the opportunity to welcome you back in the future. We will pass on your kinds words to...More

Reviewed 1 week ago

Very cute and cozy, absolutely the best location right in the middle of downtown Napa. Bed was comfortable. Had some minor issues which were taken care of right away. I recommend this hotel. Prices were reasonable.More

Review collected in partnership with this hotel
Thank lrutle704405
Response from GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and ResortResponded 1 week ago

Thank you for sharing your thoughts on your recent stay us, we are pleased to have satisfied your accommodation needs so well. We are pleased that the location of our hotel was so pleasing to you, and we hope that you enjoyed exploring Napa. We...More

Reviewed 3 weeks ago

I booked a room here through booking.com with free cancellation, but was still charged a no show fee. After calling the general manager, i was greeted with a condescending tone saying they do not have a cancellation policy. I have never been treated so poorly...More

Thank Shruti T
Response from GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and ResortResponded 2 weeks ago

Hi Shruti, Thank you for choosing to stay at our hotel for your intended trip to Napa. We are sorry that you were unable to ultimately stay with us, and that your booking agent did not permit you to cancel your booking. When you are...More

Reviewed 3 weeks ago via mobile

First of all, the front desk Mgr was great. That said, what a disaster of a hotel. Walked into the room and on the sheet was a huge stain. The toilet paper holder was coming out of the wall and the clock on the side...More

Thank Triptitan
Response from GuestXperienceTeam, Guest Relations Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and ResortResponded 2 weeks ago

We are very sorry to hear that you did not love all aspects of your stay with us - this really is disappointing. We are sorry to hear that you had some housekeeping and maintenance issues during your stay. We will discuss your feedback with...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
US$129 - US$324 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$129 - US$324 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (61)
Room & Suite (44)
Pool & Beach (4)
Questions & Answers
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T-Bird86
1 October 2016|
AnswerShow all 2 answers
Response from Pat_and_Maggie | Reviewed this property |
If you only need a clean place to sleep in a safe, convenient, and central area, this is a good place. If you're looking for a romantic or higher end place, you will be disappointed.
2
Votes
Room Tips
"The twine drying line over the bath was broken and should be removed or fixed."
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"Don't do it!"
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"Go to the higher floors"
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"Bottom floor because very small elevator and walkway to room. Not enough room for rolling two pieces of..."
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