Portola Hotel & Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay
Two Portola Plaza, Monterey, CA 93940
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Avg. ₱19,904 /night, 1/21 - 1/22
₱39,283
per night
₱26,471
per night
₱13,659
per night
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About
#11 of 58 hotels in Monterey
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Portola Hotel & Spa is California’s premier family-friendly destination offering easy access to Monterey’s most popular attractions. Leading the way as the Central Coast’s first LEED® Certified hotel, Portola reflects unparalleled modern coastal luxury in the heart of Monterey. The AAA Four Diamond hotel is the perfect coastal-inspired escape. Portola Hotel features 379 guest rooms and suites and 60,000 square feet of meeting space with the adjacent Monterey Conference Center. The serene environment and pet-friendly accommodations offer several on-site, award-winning amenities including, Spa on the Plaza, an outdoor pool, exceptional dining, a craft brewery, a children's loyalty program, and more!
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Patio
Books, DVDs, music for children
Children's television networks
Paid private parking on-site
Paid wifi
Yoga room
Fitness / spa locker rooms
Hot tub
Outdoor pool
Heated pool
Plunge pool
Restaurant
Breakfast available
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Vending machine
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Monterey Peninsula Airport
4.4 km•
See all flights
Rental Cars
82 Restaurants
within 0.5 kilometers
Reviews
4.0
4,994 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Portola Hotel & Spa at Monterey Bay is celebrated for its prime location, offering easy access to nearby attractions and dining. Guests appreciate the hotel's modern atmosphere and commend the cleanliness of the facilities. While the amenities generally meet traveler expectations, some guests have mentioned room maintenance issues and service inconsistencies.
Opinions on room quality are mixed, with noise being a common concern. The hotel's value is debated, as some guests find the pricing steep despite occasional deals. Service is often regarded as friendly and professional, contributing positively to the hotel's inviting ambiance.
Location
Convenient
Atmosphere
Inviting
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favorite
We always enjoy our stays at the Portola Hotel & Spa and it is our home away from home when we visit Monterey. The many smiling, happy, and friendly helpful staff make every experience so enjoyable and pleasant. Well appointed comfy guest rooms and wonderful dining options. Last but not least, the perfect location. Walk, run, or bike down the bayside trail to Cannery Row, the Aquarium, and Lover’s Point. Can’t wait to get back!
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Date of stay: September 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded Oct 10, 2024
Hi Richard N, Thank you for sharing a 5-star review of the Portola Hotel & Spa on Tripadvisor. We're so happy to hear that you consider our hotel your home away from home. We're also delighted to hear you appreciated our welcoming staff and comfortable accommodations. Your recommendation of us is much appreciated. We look forward to welcoming you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Always have a positive experience staying at the Portola. They were in the process of some renovation which effected the room we usually book but the manager was very accommodating and relocating us and adjusted our rate and include the buffet breakfast which is always fantastic. Within walking distance to Fisherman's Wharf and the free trolly runs on weekends. Will definitely be back.
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Date of stay: January 2020Trip type: Traveled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Stayed at the Portola Hotel and Spa in July with family for several days. I think it has the best location for a hotel in the area. It’s in the middle of everything, you can walk to downtown, fisherman’s wharf and cannery row.
The hotel was in good shape. Bar and restaurant provided good food and service, at the usual pricey levels you can expect in such a hotel situation. The valets and bellboys (are they still called that?) did great work with the cars and bags coming and going.
The pool was still not open, though when I booked several months before I was told the work on it would be complete and reopened in July. At arrival I was told by the hotel that the pool work was complete but that they did not have timing on when they would fill it. Kids were disappointed.
My biggest disappointment was they were not servicing rooms. 17 months into the pandemic the staff told me Covid was the reason they were only servicing rooms between stays. I had to bother them several times to get towels and toilet delivered just once. When you pay around $600 a night for a nice hotel room and can’t get beds made, glasses picked up and towels restocked, I consider that a fail.
I won’t stay at the Portola again and would recommend others to look at the variety of offerings available in the area. Or better yet, avoid hotels for awhile if possible; they appear to basking in the glow of pent up demand and people so hungry to travel again they can fall short on their obligations and get away with it. Hello Airbnb.
The hotel was in good shape. Bar and restaurant provided good food and service, at the usual pricey levels you can expect in such a hotel situation. The valets and bellboys (are they still called that?) did great work with the cars and bags coming and going.
The pool was still not open, though when I booked several months before I was told the work on it would be complete and reopened in July. At arrival I was told by the hotel that the pool work was complete but that they did not have timing on when they would fill it. Kids were disappointed.
My biggest disappointment was they were not servicing rooms. 17 months into the pandemic the staff told me Covid was the reason they were only servicing rooms between stays. I had to bother them several times to get towels and toilet delivered just once. When you pay around $600 a night for a nice hotel room and can’t get beds made, glasses picked up and towels restocked, I consider that a fail.
I won’t stay at the Portola again and would recommend others to look at the variety of offerings available in the area. Or better yet, avoid hotels for awhile if possible; they appear to basking in the glow of pent up demand and people so hungry to travel again they can fall short on their obligations and get away with it. Hello Airbnb.
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Date of stay: July 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded Jul 23, 2021
Hi David7.2, Thank you for taking the time to write a review of the Portola Hotel & Spa on TripAdvisor. We are sorry to hear your experience with us did not go as expected. Due to the extended pool closure, extensive repairs were made to the area in order to better serve our guests when we re-opened the pool. We appreciate your feedback regarding the available services and amenities at the hotel. We continue to evaluate our guest's needs and the services we can provide as we rehire staff. We hope that overall your family enjoyed your time in Monterey experiencing all this beautiful destination has to offer. Thank you again for sharing your feedback. Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Portola Hotel & Spa for 2 nights in June and we were really happy with our choice. The Hotel is in a great location just near Fisherman's Wharf and within walking distance (along the coastal path) to Cannery Row etc. We had a room with a balcony and sea view and it was lovely to sit out there in the evening. The room itself was large and comfortable with a massive bed and various seating options. We were near the elevator which worried me at first but it was actually really quiet apart from the odd noisy person walking past late at night talking loudly. That's not the hotel's fault though.
You do have to put in a request if you want your room cleaned or additional towels etc and we weren't told about that at check in so wondered why our room hadn't been cleaned. A nice lady on reception explained that to us when we asked though. We did request fresh towels and some teabags which didn't arrive but that was only a minor thing. I'm sure they would've sent them if we'd chased them up but we just left it.
There is a car park at the hotel which is $20 per 24 hours so we made use of that. The price is comparable to other car parks in Monterey.
We would definitely stay there again!
You do have to put in a request if you want your room cleaned or additional towels etc and we weren't told about that at check in so wondered why our room hadn't been cleaned. A nice lady on reception explained that to us when we asked though. We did request fresh towels and some teabags which didn't arrive but that was only a minor thing. I'm sure they would've sent them if we'd chased them up but we just left it.
There is a car park at the hotel which is $20 per 24 hours so we made use of that. The price is comparable to other car parks in Monterey.
We would definitely stay there again!
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded Jun 20, 2022
Hi 974marianw, Thank you for taking the time to write about your experience at the Portola Hotel & Spa. We're happy to hear you had a great overall experience and especially loved your accommodations and our location in downtown Monterey. We appreciate your feedback as we take all reviews seriously, and use them to help us improve our hotel. We look forward to welcoming you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wish I could give this place more stars! I booked a weekend trip 2/15 a few months ago. I have close to 40 email exchanged with the concierge Naiomi, this woman is great! She was quick to respond, knowledgeable and helpful. She confirmed details for my stay, helped me book brunch as well as massages. We arrived and were instantly greeted by staff, check in was easy, we opted for valet parking ($4 more than self park, so why not) they helped us unload the car and held it for the weekend. We ordered chocolate covered strawberries and received a complimentary bottle of champagne with them, it was also my birthday and slipped under the door was a handwritten birthday note from the staff. The rooms were updated, clean, quiet and had all the amenities you would expect a nice hotel to have. They're extremely dog friendly, so there's lots of cute faces to look at! The hotel is a great location, lots to do/see in walking distance and only a 5 min Uber/Lyft ride to Cannery Row or the aquarium.
As mentioned above we went to the spa. We were instantly greeted and checked in, taken to the changing rooms. The spa itself does not have a large amount of amenities, there is a heated pool and jacuzzi outside so if it's a nice day it would be great to use. I had Luis and my boyfriend had Helena and we both agreed it was the best massage we've ever gotten. I would reccomend this hotel to anyone! It's a great experience.
As mentioned above we went to the spa. We were instantly greeted and checked in, taken to the changing rooms. The spa itself does not have a large amount of amenities, there is a heated pool and jacuzzi outside so if it's a nice day it would be great to use. I had Luis and my boyfriend had Helena and we both agreed it was the best massage we've ever gotten. I would reccomend this hotel to anyone! It's a great experience.
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was great, rooms were very nice. Staff was amazing and made sure we had everything we needed during our visit. The beds were very comfortable. We stayed in one of the wheelchair accessible rooms and we were provided a shower chair as we requested that we needed one. Hotel staff made sure it was in the room before our arrival. Staff made sure to keep in contact with me before check-in to make surer the changes that needed to take place were acceptable and made sure to accommodate us. I will recommend this hotel to anyone who wants to get away and relax.
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Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded Jun 30, 2021
Hi 935ebony, Thank you for sharing your wonderful experience at the Portola Hotel & Spa. We are happy to hear you enjoyed our newly renovated rooms, and that our staff made sure to accommodate you. We thank you for recommending us, and look forward to welcoming you back to Monterey in the future! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed 1 week here at the end of January. Nice place. Lobby is beautiful. Staff is friendly. Our room attendant, Francesca keep our room clean and well kept even when my young grandkids were a bit messy. Also the valet staff were quick to get our car all week. Had a nice chat with Kurt as he brought our bags down to our car when we checked out. Parking is not included in room price and you pay extra for valet parking. I understand that. I wish they would have told us it was under renovation. They were working all around our room but everything was cleaned up by night. Great location by Fisherman's Wharf and Alvarado Street. A longer walk to Cannery Row. Nice buffet breakfast and also a coffee shop. Accommodated our grandkids staying with us. Beds are 2 doubles not Queen size. Had dinner in the lobby restaurant and it was just OK. Better places to eat on Alvarado St. Nice bar but I did not have a drink there. Easy check in and out.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The price was high considering the total lack of service and housekeeping. If the hotel is charging full price rates then we should have received linens and towel changes at the very least. Additionaly the staff did not come across as welcoming or showed even the slightest of enthusiasm. A little smile goes a long way.
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Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded Nov 29, 2021
Hi rossg905, Thank you for your review of the Portola Hotel & Spa. We're disappointed to hear your experience with us went less than expected. We appreciate your insights and feedback as we use reviews to help improve our services and amenities. Housekeeping is always happy to bring up clean linens and towels upon request. We hope you still had a wonderful time exploring Monterey, and hope you will consider the Portola Hotel & Spa next time you are in the area. Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel it was a pleasant hotel and clean surroundings to be honest. I give them a 2 star because they charged me 10.93 for a bottle of water in our room next to the coffee (I used it to make a coffee). I travel a lot and I was never charged for a water bottle that came with my room. Normally, the water would come with the room where the coffee was. Not enough parking and more importantly, the fridge wasn't cool enough. This is not a cheap place to stay, to my understanding there was no breakfast like all the other places I've been before. Overall, it's not worth my stay. Parking sucks too-must pay for the parking per night which not include fee of the hotel it’s separate charge smh.
If you don’t want to get charge for the water bottles comes with the room do not drink or use it. They won’t tell you so it’s a trick.
If you don’t want to get charge for the water bottles comes with the room do not drink or use it. They won’t tell you so it’s a trick.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded Aug 12, 2022
Hi kleeyang, Thank you for your review of the Portola Hotel & Spa on Tripadvisor. We're sorry to hear your expectations did not match up with your experience. Breakfast is available daily at our on-site restaurant Jacks Monterey. We appreciate your feedback regarding bottled water and amenities in your guest room. We value all guest reviews and use insights on Tripadvisor to help improve our hotel. We hope you still had a wonderful time exploring Monterey and hope you will consider the Portola Hotel & Spa next time you are in Monterey. Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Am on my third night at the hotel as we speak. The location is great but that’s where it ends. There are 2 buildings associated with the hotel, we were sent to the older building where the walls are exceptionally thin, the rooms are ok and security was not particularly good (anyone can walk in and go to any of the floors).
In addition, we were informed upon check in that we would need to call in if we wanted the room cleaned or required additional items (soaps, clean towels, etc.). Given that this was a multi-day stay, we asked that for day 3 the room be cleaned and we have certain items replaced. The room wasn’t cleaned and the additional soaps were unceremoniously left on top of the bathroom counter inside a plastic bag and the dirty glasses and mugs were left behind.
Given that we paid close to $300 per night plus parking (and this does not include breakfast), the place is grossly overpriced and not worth the price tag. Would not stay here again.
In addition, we were informed upon check in that we would need to call in if we wanted the room cleaned or required additional items (soaps, clean towels, etc.). Given that this was a multi-day stay, we asked that for day 3 the room be cleaned and we have certain items replaced. The room wasn’t cleaned and the additional soaps were unceremoniously left on top of the bathroom counter inside a plastic bag and the dirty glasses and mugs were left behind.
Given that we paid close to $300 per night plus parking (and this does not include breakfast), the place is grossly overpriced and not worth the price tag. Would not stay here again.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded Apr 21, 2022
Hi Frinican, Thank you for taking the time to write a review of the Portola Hotel & Spa on Tripadvisor. We are disappointed to hear that you are not satisfied with your stay so far . If you are on property, please connect with the manager on duty for any assistance you may need throughout the remainder of your stay. We hope you are enjoying exploring Monterey, and hope to improve your experience at the Portola Hotel & Spa. Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, thank you for your inquiry. We do not have self-service laundry facilities on property, however, we do have same day laundry and dry cleaning services available.
Hello, thank you for your inquiry. Our pool area is open daily from 7am to 10pm for hotel guests.
I don’t know anything about Portola’s pet fee, but I would advise you to find another hotel. I stayed at Portola earlier this year for the California orthopedic Association meeting, and the service was abysmal. I will never stay at Portola again.
Yes, some of our guest rooms have balconies. You can request a room with a balcony with our reservations team.
Yes, some of our guest rooms have balconies. You can request a room with a balcony with our reservations team.
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"ask for receipt of deposit on check in. Look at your credit card bill, you might be charged for entire stay without informed consent"Read full review
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PRICE RANGE
₱13,775 - ₱18,678 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
portola hotel and spa at monterey bay, portola hotel monterey bay
LOCATION
United StatesCaliforniaMonterey CountyMonterey
NUMBER OF ROOMS
379
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about Portola Hotel & Spa at Monterey Bay
Which popular attractions are close to Portola Hotel & Spa at Monterey Bay?
Nearby attractions include Old Fisherman's Wharf (0.3 km), Monterey State Historic Park (0.1 km), and Old Monterey Farmer's Market (0.07 km).
What are some of the property amenities at Portola Hotel & Spa at Monterey Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Portola Hotel & Spa at Monterey Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Portola Hotel & Spa at Monterey Bay?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Portola Hotel & Spa at Monterey Bay?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Portola Hotel & Spa at Monterey Bay?
Conveniently located restaurants include Paris Bakery Cafe, Montrio, and Old Monterey Cafe.
Are there opportunities to exercise at Portola Hotel & Spa at Monterey Bay?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Portola Hotel & Spa at Monterey Bay located near the city center?
Yes, it is 0.5 km away from the centre of Monterey.
Are any cleaning services offered at Portola Hotel & Spa at Monterey Bay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Portola Hotel & Spa at Monterey Bay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Portola Hotel & Spa at Monterey Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.