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Portola Hotel & Spa at Monterey Bay

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Traveler (937)
Room & Suite (718)
Videos (5)
What is Travelers’ Choice?
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Hotel direct offer!Breakfast for 2 with Bottomless Mimosas!
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About

#12 of 57 hotels in Monterey
Location
Cleanliness
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Value
Travelers' Choice
GreenLeaders Gold level
Portola Hotel & Spa is California’s premier family-friendly destination offering easy access to Monterey’s most popular attractions. Leading the way as the Central Coast’s first LEED® Certified hotel, Portola reflects unparalleled modern coastal luxury in the heart of Monterey. The AAA Four Diamond hotel is the perfect coastal-inspired escape. Portola Hotel features 379 guest rooms and suites and 60,000 square feet of meeting space with the adjacent Monterey Conference Center. The serene environment and pet-friendly accommodations offer several on-site, award-winning amenities including, Spa on the Plaza, an outdoor pool, exceptional dining, a craft brewery, a children's loyalty program, and more!
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Books, DVDs, music for children
Children's television networks
Paid private parking on-site
Paid wifi
Hot tub
Outdoor pool
Heated pool
Plunge pool
Yoga room
Fitness / spa locker rooms
Restaurant
Breakfast available
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Vending machine
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Marina View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Breakfast for 2 with Bottomless Mimosas!
4702Reviews46Q+A100Room tips
Traveler rating
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Stefanie T wrote a review Feb 18
Kauai, Hawaii2 contributions
The hotel was great for a weekend getaway. I really like the fact that they text you if you need anything. I was able to get extra things and they sent it right up and all I had to do was text them. Location is great too especially for families. our toddler and baby absolutely loved everything.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded yesterday
Hi stefanie1900, Thank you for your 5-star review of the Portola Hotel & Spa on Tripadvisor. We're thrilled to hear you enjoyed your stay, and especially liked our location, and our assistance through text. Your recommendation of us is much appreciated. We look forward to welcoming you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1LSUkat wrote a review Aug 2022
New Orleans, Louisiana3 contributions
Hotel's Favorite
This hotel is in a great location. It has a very nice bar and restaurant for breakfast. The lobby is inviting and the staff was professional and friendly. It's worth the price we paid and we would stay here again.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded Aug 19, 2022
Hi 1LSUkat, Thank you for taking the time to write a 5-star review of your experience at the Portola Hotel & Spa. We're thrilled to hear about your stay, and how you enjoyed our lobby, staff, and on-site restaurant. Your recommendation of us is much appreciated. We look forward to welcoming you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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marykingbatiste wrote a review Feb 15
Bellflower, California1 contribution
Traveled to Monterey, CA for the Women’s Council of REALTORS 2024 Winter Meeting. We were met with warm sunny days and beautiful skies! No rain in sight. Our stay at Portola was pleasant from check-in to check-out. The staff were pleasant and responded within minutes to your requests. Great ambience overall and food was superb. Will return on a personal trip.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded yesterday
Hi marykingbatiste, Thank you for your wonderful review of the Portola Hotel & Spa on Tripadvisor. We're thrilled to hear you enjoyed your stay, and are already looking forward to a personal trip. Your recommendation of us is much appreciated. We look forward to welcoming you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yulingo42 wrote a review Feb 11
San Jose, California1 contribution
Came here for a one night weekend getaway and overall we had an excellent experience. Staff were friendly, the room was clean and quiet, and the location is a short walk from Old Fisherman's Wharf and old monterey
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Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded yesterday
Hi yulingo42, Thank you for your review of the Portola Hotel & Spa on Tripadvisor. We're happy to hear you enjoyed your accommodations and our location in downtown Monterey. It is always our goal to provide an excellent experience for each guest. We hope to have another chance to welcome you back soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt C wrote a review Feb 10
5 contributions2 helpful votes
I stayed 1/31 thru 2/5 during ATT Pebble Beach Championship Rooms and bed are comfortable on the small size but comfortable. Unfortunately weather was a terrible issue during my stay. The Portola was hit with constant power outages, 5-10 minutes the power would come back on. on Sunday 2/4 power went for 24hours. So sitting in pitch black room was not ideal or safe.. The lobby and one side of building had power. The Portola response was pathetic..some gargled loudspeaker announcements, no emails, no knocks or notes under the door, no food no drink vouchers, no apologies.... I went to front desk to ask about different room and apparently Portola was still willing to have a private party in the lobby when more than half the guests are sitting in the dark. Not a good look. terrible service
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded yesterday
Hi L1866WOmatthewc, Thank you for your review of the Portola Hotel & Spa on Tripadvisor. We're disappointed to hear you were not satisfied with your stay due to the storm and the power outages that affected the Monterey Peninsula. Our commitment to hosting events is based on prior agreements. We have noted your comments and appreciate your feedback as we use reviews online to help us improve our services and amenities. Thank you again for your review. Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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carlihli wrote a review Feb 10
1 contribution
So grateful to have a warm room and take a warm shower during the local power outage. The location of the hotel was perfect and the parking was very convenient. The staff at the Portola Plaza hotel is very accommodating and professional. We look forward to staying with you in the future and we will always recommend this place to our friends and family. Thank you again to Adolfo Abel Cruz for his wonderful customer care.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 2 weeks ago
Hi carlihli, Thank you for your wonderful 5-star review of the Portola Hotel & Spa on Tripadvisor. We're thrilled to hear about your experience and how you appreciated our services and enjoyed your guest room. It is always our goal to help each guest create lasting memories. Thank you again for taking a moment to write a review. We hope to have the chance to welcome you back soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wendy B wrote a review Feb 8
Monterey County, California37 contributions12 helpful votes
+1
My husband and I recently enjoyed a delightful three-night stay at the Portola Hotel and Spa, and we were thoroughly impressed! From the moment we arrived until our departure, every aspect of our experience was seamless and exceeded our expectations. One of the standout features of our stay was the exceptional professionalism displayed by the staff. From the warm welcome at the front door to the efficient and friendly check-in process with Alexis, to the valets, porter, housekeeping staff, servers and more, we felt very well taken care of throughout our time at the hotel. It was clear to us that there is a great training program at this hotel, resulting in a highly motivated and knowledgeable staff. During our visit, we had the pleasure of interacting with Chris Boyle, the hotel's Concierge, whose expertise and recommendations greatly enhanced our experience. Her knowledge of the local area was invaluable, and we appreciated the personalized attention she provided. Our room was bright, spacious, and thoughtfully appointed with modern amenities such as a large flatscreen TV, desk, refrigerator, and coffeemaker. The attractive bathroom featured eco-friendly toiletries, adding to the overall sense of luxury and sustainability. The high quality of the bedding made for a very comfortable night's sleep, and we appreciated the option of adjusting the air/heat to our liking. Additionally, the balcony provided a refreshing breeze and a lovely view of the gorgeous Monterey Bay. We opted to dine at Jack's located inside the beautiful tree-filled lobby during our stay several times and were delighted with the culinary offerings. The thoughtful extensive menu includes a cauliflower crust vegetable pizza was tasty, catering to both vegan and non-vegan preferences. The chicken entrée was also delicious, showcasing the restaurant's commitment to quality and variety. We had a breakfast omelet filled with our favorite ingredients all three mornings which we loved. The hotel's location proved to be another highlight, situated conveniently near Old Fisherman's Wharf and Downtown Monterey. This proximity also allowed us to explore the area's many historic sites with ease, adding to the overall enjoyment of our stay. We enjoyed the large historic photos in the hallway, too. Located next to the Monterey Conference Center, the circular drive was easy to navigate and park and we enjoyed seeing the unique fish-themed center fountain, too. We also must commend the vey modern elevator system, which was unlike any we had encountered before. Quick to arrive, it clearly directed us which elevator to take directly to our desired floor, and it further contributed to the convenience and comfort of our stay. Overall, the Portola Hotel and Spa exceeded our expectations in every way. From the impeccable service to the luxurious accommodations and convenient location, it truly is an excellent choice for anyone visiting the Monterey Peninsula. We cannot wait to return in the future!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 2 weeks ago
Hi B2374KMwendyb, Thank you for your 5-star review of the Portola Hotel & Spa on Tripadvisor. We are delighted to read about your experience and how our staff made such a good impression on you. We are also thrilled to hear that you enjoyed your guest room, Jacks Monterey, our location in downtown Monterey, and our elevator system. Your glowing review and recommendation of us is much appreciated. We look forward to welcoming you back soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paradise728129 wrote a review Feb 7
1 contribution
Great when traveling with dogs. Close to everything. Easy parking and access to attractions. Romantic setting ,beautiful lobby, friendly helpful staff. The manager on site was extremely accommodating to our request.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 2 weeks ago
Hi Paradise728129, Thank you for your wonderful review of the Portola Hotel & Spa on Tripadvisor. We're thrilled to hear about your experience, and how you especially liked our pet-friendly accommodations and central location in downtown Monterey. It is always our goal to help each guest create lasting memories. Thank you again for your review. We look forward to welcoming you back soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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awnalee v wrote a review Feb 3
1 contribution
Wonderful stay at the Portola, all started with the excellent customer service from Gloria! Hotel has beautiful atrium with live trees and great ambiance, great location within walking distance to great coffee, bakeries, restaurants and night life. Had a gorgeous room on the 7th floor. Very clean, great towels & linens, lots of room to spread out and get comfortable.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 2 weeks ago
Hi Explorer13079524845, Thank you for taking a moment to share your 5-star experience at Portola Hotel & Spa. We're delighted to hear you enjoyed your stay and especially appreciated our friendly staff, central location, and comfortable accommodations. Your recommendation of us is much appreciated. We hope to have the chance to welcome you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Laura Y wrote a review Jan 2024
1 contribution
We were celebrating our 3 year wedding anniversary and picked this hotel for its proximity to our restaurant of choice and it was pet-friendly. The staff was incredibly friendly and accommodating. Both my husband and I (and our dog, Chani) had a wonderful time staying here. Chani especially liked the patio area and loved sniffing the planter just outside.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Janine Chicourrat, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 2 weeks ago
Hi Laura Y, Thank you for your review of the Portola Hotel & Spa on Tripadvisor. We're thrilled to hear you enjoyed your anniversary stay and especially liked location and pet-friendly accommodations. We're always happy to hear what our guests enjoyed about their time with us. We look forward to welcoming you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱12,846 - ₱21,093 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
portola hotel and spa at monterey bay, portola hotel monterey bay
LOCATION
United StatesCaliforniaMonterey CountyMonterey
NUMBER OF ROOMS
379
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PORTOLA HOTEL & SPA AT MONTEREY BAY - UPDATED 2024 Reviews & Price Comparison (CA) - Tripadvisor

Frequently Asked Questions about Portola Hotel & Spa at Monterey Bay
Which popular attractions are close to Portola Hotel & Spa at Monterey Bay?
Nearby attractions include Old Fisherman's Wharf (0.4 km), Monterey State Historic Park (0.10 km), and Old Monterey Farmer's Market (0.09 km).
What are some of the property amenities at Portola Hotel & Spa at Monterey Bay?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Portola Hotel & Spa at Monterey Bay?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Portola Hotel & Spa at Monterey Bay?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Portola Hotel & Spa at Monterey Bay?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Portola Hotel & Spa at Monterey Bay?
Conveniently located restaurants include Paris Bakery Cafe, Montrio, and Loulou's Griddle In The Middle.
Are there opportunities to exercise at Portola Hotel & Spa at Monterey Bay?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Portola Hotel & Spa at Monterey Bay located near the city center?
Yes, it is 0.5 km away from the centre of Monterey.
Are any cleaning services offered at Portola Hotel & Spa at Monterey Bay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Portola Hotel & Spa at Monterey Bay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Portola Hotel & Spa at Monterey Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.