We were booked into the Portola by our road trip company as a stop gap between San Francisco and Yosemite. Beautiful drive down the Pacific highway and a quick visit to Carmel before checking in. The hotel is situated in a lovely spot, plenty of parking and loads of places to eat nearby. The room was lovely, bright and clean and it was probably one of the best we stayed in during our trip. Didn’t eat here as we ate on the pier but managed a sneaky boozy coffee before bed which was lovely sitting in the bar. Staff are all friendly, helpful and polite. Not sure I could really understand any negative reviews about either the staff or the hotel. Highly recommended
This hotel is in a great location. It has a very nice bar and restaurant for breakfast. The lobby is inviting and the staff was professional and friendly. It's worth the price we paid and we would stay here again.
This hotel is located in such a beautiful setting and the restaurant Jacks was amazing. The quality of the food and service were both excellent. The Salmon I ordered was memorable and my friend totally enjoyed her steak! We were surprised that we didn't have to leave the hotel to have a good meal. After a long journey, the casual and friendly setting was perfect for us. But most of all, the service Toni, Ara, and Brandon provided made the evening a delight.
We reserved the Presidential Suite for my daughter's bridal shower and to get ready on the day of her wedding with hair and makeup. The room is spectacular with modern decor and immaculately clean. There are multiple balconies with spectacular views for pictures. The service was outstanding and management was very accommodating. I highly recommend this hotel.
We have stayed in this property several times in the past and enjoyed our stays. Ownership changed about 3 years ago and hotel was remodeled . The changes were negative. Furnishings cheapened, rooms reduced in size. Upon arrival, Bell Hops were rude and pushy. WE WILL NOT RETURN TO THIS HOTEL!!! I will say that the food in the hotel was very good and the wait staff were excellent!
A very nice, luxurious place for our honeymoon. A higher-end hotel with may amenities and a good restaurant, located within walking distance of nearly everything in Monterrey Bay. The sort of place to really "splash out" on a trip.
Overall a good value as it’s a pricey area. Room was large and bed was comfortable. Location is great and staff was friendly. Cons: very little insulation (you hear everything happening in the hallways and rooms next door), showers aren’t great and hair dryer was from 1970 so I suggest you bring your own. But besides those issues we had a pleasant stay.
The hotel is nice and in a great area for visitors. The lobby is relatively nice, clean, and the check-in process was smooth. The room itself, albeit the highest tier upgrade, was also clean but fairly typical of a 3-star hotel. I don't see the value of $500/night charged and expected the executive suite to be different than the other rooms. Turns out it's just a higher floor. No bath, shower only. View was great, partially overlooking the bay from a distance. I travel quite a bit and try to secure accommodations in 4-star minimum hotels as often as possible. Though the rate was high even for the area, I wanted to try a new hotel in Monterey. In the same range you can stay at the Clement or several other higher quality locations. Still, the location is fine and worth a visit if you prefer variety over time. Even aside from this experience I'll share, I'd recommend the Clement or any of the other 4-stars and up. Here's the warning, and it's a serious one. I've never experienced this at other hotels, but I was sold a specific nightly rate over the phone when making the reservation. For whatever reason, that rate was only honored for the first night and then the second night had a separate and higher rate. It was not a big difference ($20 or so) and certainly not worth the hassle and time required to have it credited. As a man of principal, I called the hotel once I got home to see the charges and just let them know. This is a fairly straight forward issue and 99% of businesses are going to realize the mistake and fix it, no big deal. This was strange, though. I called the lobby and they could not explain what happened but said I needed to speak with accounting. I left accounting a message. Then I called back to ask the front desk to send me a final invoice, which they promised to do, but it was not done. The next day, I did not hear back from accounting so I called again. It went to voicemail and then moments later I received an email from them stating I should have disputed the rate difference at the time of booking. I explained in an email response that I reserved over the phone and was quoted the rate that I received the first night. I even suggested they just check the recorded booking call. Ultimately I will end up having it resolved (hopefully) but the fact that a hotel stay with a +$1,000 bill for 2-nights requires this many steps to resolve $20 is not a good look. To most, the obvious solution is to see the discrepancy, fix it, and thank me as the paying customer for bringing it to their attention. Now they've opened a service ticket to pull the recording and I don't care if it takes 100 hours of work and litigation from my team to resolve even a single dollar, I'll be sure to set a precedent for all visitors following me. FYI, the check-OUT is not as smooth as check-IN. I visited the desk on the way out and they said no need to check out, just drop off the keys in a lock box when leaving the garage. Unfortunately, there's zero confirmation to show you left at a given time, no receipt, no one at the booth. I took a picture of the clock and me dropping the keys off just in case, but the process seems problematic. Finally, there's a system to use the TV through the hotel wifi. I spent 30 minutes on the phone the first night just trying to get the TV to work properly before giving up because another tech was needed to fix it. Again, not a good look and added to the issues. The takeaway is to probably just find another place to stay. It's one thing to be on business alone and have time to deal with these miscellaneous issues. But imagine being here celebrating an anniversary or for some, even a honeymoon? This is absolutely not the hotel for a professional customer service experience.…
The staff was friendly when helping me fix the issue with my room. I just wish there was never an issue to begin with—it could have been prevented if the proper notes were left on my reservation. The rooms were average (though the second room I got into was tiny!!). There was nothing special about this hotel to make it so damn expensive besides the location. Otherwise it was just pretty average. Save your money and stay somewhere else then just drive to the warf
The Portola Hotel is in a prime location with nice amenities. The star of our stay was Concierge Chris Boyle. She knows her stuff! Ms. Boyle has a remarkable knack for understanding what you want and helping you get to it. With her guidance, your visit will be memorable.