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Sheraton Universal Hotel

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Traveler (551)
Room & Suite (171)
Videos (1)
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About

#13 of 361 hotels in Los Angeles
Location
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Travelers' Choice
GreenLeaders GreenPartner
Find relaxation and convenience at Sheraton Universal Hotel. Our Universal City, CA, hotel is steps away from Universal Studios Hollywood and CityWalk and a short walk to Metro’s red line, putting the Walk of Fame, the Hollywood Bowl, and Grauman's Chinese Theatre within easy reach. After a fun-filled day, retire to modern hotel rooms featuring smart TVs, floor-to-ceiling windows with stunning views and the Sheraton Signature Sleep Experience. Other hotel amenities include a free shuttle to Universal Studios Hollywood theme park, an outdoor pool, an American restaurant and a contemporary hotel bar.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Children's television networks
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Walk-in shower
Air purifier
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.
1158Reviews55Q+A100Room tips
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Andy wrote a review Yesterday
Bellevue, Washington243 contributions50 helpful votes
We stayed in room 804 which overlooked part of the park (minions!). Checking in was simple and easy. Parking garage is just a short walk away from the main building. We picked this hotel because of the proximity to Universal Studios. You could either walk to the park, or take the shuttle. I wanted to take the shuttle the first day, but I'm not sure what happened, but we just missed the first shuttle, and the second shuttle never made a stop at our hotel, at that point, we decided to just walk. It's a fairly short walk too, we just take the elevator in front of the parking garage up to the Hilton, go around it, and then over the sky bridge. If you have a stroller, you could go across the street and go up the ramp there. The rooms were clean and comfortable, but it could definitely use some touching up. Parts of the room shows its age, but nothing glaringly alarming, and you're not in the room all that often anyways. The fitness center is a bit of a walk away from everything else. From where we were, we had to take the elevator all the way down to first, and then go all the way around to the corner on the other end. We also had access to the lounge. It wasn't anything amazing, the selection wasn't huge but it did the job of keeping us fed and ready for a day at the park.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Miguel C wrote a review Yesterday
Mexico City, Mexico43 contributions41 helpful votes
Excellent service by the Sheraton crew. Marcelo at the front desk will bring a fast check in and good tips for the Universal park. Matthew, Sandra, Helen will make you feel like home at the club lounge with excellent food and beverages. Really excellent service!
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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samantha p wrote a review Yesterday
Los Angeles, California1 contribution
I booked a suite to have my daughter celebrate her 16th birthday with her friends. They had a great time. The day started with them at Universal Studios followed by time in the heated outdoor pool/jacuzzi and then pizzas from the restaurant hotel. The next morning, the girls had breakfast in the hotel lounge before they went home. The suite was big and clean. Marcelo, at the front desk, was really accommodating and allowed me to check in early so that I could decorate our room. DJ, Mary and Helen in the lounge were super sweet and helpful. Actually every staff member we encountered was helpful. Overall it was a great stay, even my friend who helped me set up the room was impressed with the hotel. We would definitely return again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Marjorie A wrote a review Yesterday
1 contribution
I appreciate the personalized service I got from the club lounge especially when they call me by my first name. I'd like to commend Maria, Albino, Angie, Mary D, DJ, Helen, Matthew, Sandy..They definitely made our US trip more meaningful. Thank you Sheraton Universal!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jackie B wrote a review Feb 26
1 contribution
Mary, Matthew and Helen provided excellent guest experience. They went above and beyond to make us feel welcomed and answered all of our questions. They were kind, attentive and helpful. Thank you very much! You guys exceeded our expectations.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Your H wrote a review Feb 26
2 contributions
My favorite is the club lounge. Helen, Mary D & Matthew gives great service! It’s always a surprise to what’s on the menu. Weather your starting your day, or your coming in fire a late night snack the club lounge is there for you! I’ll be back to see you guys
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: With city walk & universal next door it’s a gem!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Juan B wrote a review Feb 26
1 contribution
This has been an amazing stay. Maria, Sandra and Angie took really good care of me during breakfast. The food was delicious, the room was great, staff very friendly, polite and very accommodating. Very nice experience. This will definitely be my hotel of choice when in Hollywood.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Compass33066227626 wrote a review Feb 25
1 contribution
Perfect hotel for a visit to Universal. Rooms are spacious, clean, and very comfortable beds. Club lounge staff are super friendly and food was good. Though I wish they mixed up the breakfast menu a little more. Really a minor complaint, and I’m already looking forward to a return visit.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dina M wrote a review Feb 24
1 contribution
I had the best family vacation at this location. The staff went above and beyond assisting us to make for a very pleasant experience. The hotel location was superb and the rooms were gorgeous. The team in the club lounge were incredible and so friendly. They went above and beyond for us. I want to personally thank Helen, Mary D, Matthew, Sandra, Angie, Maria and Albino for their exemplary customer service. My family and I will definitely be returning to this location. 5 stars!
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Luciano M wrote a review Feb 24
1 contribution
Excellent customer service and beautiful location. Great shuttle experience to Universal studios. The staff at the Club Lounge are exceptional and go above and beyond to accommodate you. The team that worked with us was Helen, Mary D, Matthew, Sandra, Angie, Maria and Albino. They are exemplary employees that exude impressive customer service. I would highly recommend this hotel from our recent experience.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₱14,137 - ₱20,588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton universal hotel, sheraton los angeles, los angeles sheraton
LOCATION
United StatesCaliforniaLos AngelesCentral L.A
NUMBER OF ROOMS
466
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON UNIVERSAL HOTEL - UPDATED 2024 Reviews & Price Comparison (Los Angeles, CA) - Tripadvisor

Frequently Asked Questions about Sheraton Universal Hotel
Which popular attractions are close to Sheraton Universal Hotel?
Nearby attractions include Jurassic Park The Ride (0.4 km), Revenge of the Mummy - The Ride (0.5 km), and The Baked Potato (0.3 km).
What are some of the property amenities at Sheraton Universal Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Universal Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Universal Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Universal Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Universal Hotel?
Conveniently located restaurants include Good Neighbor, Mel's Diner, and Saddle Ranch Chop House.
Are there opportunities to exercise at Sheraton Universal Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Sheraton Universal Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Universal Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Universal Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton Universal Hotel?
Many travellers enjoy visiting Legends Of Hollywood Tours (7.2 km), Greystone Mansion and Park (6.2 km), and TCL Chinese Theatres (4.3 km).