The service we received was great; from the garage (no valet service at check-in), to checking in, and especially from the wonderful breakfast staff at the restaurant. However, the “upgraded” room I received had dirty, frayed carpets, no outlets near the bed for charging phones, and curtains that were nearly impossible to open and close. The interior of the hotel is interesting but not inviting and dark. My next trip to LA will be at another Marriott.
I’ve stayed at a number of hotels lately, and the rooms at The Westin Bonaventure are cleaned and prepared far far better than any other hotel I’ve seen. Every disposable item is presented in a sealed clear plastic bag, as is the TV remote control. This includes coffee, along with a package including liquid creamers, plastic cups and shampoo/conditioner/lotion. And while the awesome breakfast buffet is closed, Platinum members get a voucher for the lobby bar, which includes a breakfast sandwich, fruit, juice and coffee drinks. The face value of those items would be north of $30, and the staff there are super friendly. I will look forward to things getting back to normal, but in the meantime it’s a pleasure to stay at the Westin Bonaventure.
I stayed at this hotel last week May 29th for 6 nights and I have to commend every department. We arrived at almost 2am and Kevin was there to greet us. I had requested a higher floor since I was there for a few days and I got exactly that ! The first room on the 21st floor had a bit of an Oder which I just asked for some air freshener to not be a pain but Kevin came up with a swift solution of changing rooms so I agreed. 29th floor was an experience ! Valet was on point every single time no matter how many times you had to go IN and OUT and always in a very timely matter. The valet manager is an amazing lady (I didn’t get her name) she seemed to be a very hard worker and runs a great staff. We kept our DD sign on our door for the duration of our stay just to minimize people we come in contact with and housekeeping never dropped the ball they left a new set of rags/towels daily at our door and picked up old ones quickly. There is a STARBUCKS in the hotel !!! The phones however is my only issue no one ever answers and you kinda need that to work to get your car BUT not a deal breakers for me. I would also recommend putting a “no smoking” sign at front for obvious reasons. I’d stay here again 100%. Kevin FD and the valet manager were the highlights of our stay.…
Looking forward to my trip in this hotel. Everytime i come to Los Angeles i always stay at this hotel. This is the WORST EXPERIENCE EVER. Came in smelled like cigarettes its a no smoking hotel. The fire alarms were covered with plastic??? So confused, floors were super stained and dirty. I honestly think they did not clean the room right. Bathroom was gross there was writing in the mirrors. Very disappointed never will stay again. They did nothing about this !!! Don't stay here
We checked in for 32 mins and canceled. If you like to smell weed all over the place stay here. Took 30 mins to find parking lot due to street construction. One person was at front desk checking in all of us in line. Got to room and it smelled like smoke. Called front desk 10 times to change room. No answer. Went back down on elevator #10 yellow tower and it smelled like weed. If you like smoke smell and weed this is your hotel. Very disappointed this is part of Marriott. I am a big Marriott rewards loyalist and I left mad.