3 check in desks and no organized line. Some of us waited in a line and were ignored, while others walked right up to the desks and were helped immediately. Horrible customer service. Should have apologized for the wait (and allowing others to cut in line) at the very least.
The hotel is one of the best I have stayed in. The staff is friendly and helpful. Restuarant is high priced unless you are on an expense account. In and out burger easy walk from the hotel though, adout 4 blocks North..
I came here for a friends birthday and it was the worst! The room wasn’t not well cleaned as I found toenail clippings! The valet older gentlemen was highly rude! No one told me I had to pay for parking and when attempting to buy a 24hour pass for parking the guy was giving me…
Bar tenders were fabulous. Rooms spacious. Beds were a dream. Bathrooms great. Clean. Great service. Modern Hip. Great value.shuttle service ample. Staff warm and friendly. Great lobby and market place. Pool was beautiful. 24 hour room service!
Great location, surprisingly quiet spot in the heart of LAX. I would recommend this to anyone that appreciates a well built room w all the amenities that allow for less packing such as hairdryer and some toiletries.
"I suggest using Valet parking"
"I faced LAX but it was no problem... I was on 6th, maybe lower floors are better?"
"Select room on opposite side from runway of possible"
"Odd numbered rooms face the approaches to the runway at LAX"
"We were told rooms on higher floors are quieter. Ours, on Floor 7, was super quiet."