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Experience the Queen Mary like never before! More than just a ship, the Queen Mary is an award-winning hotel, home to a variety of dining experiences, and a gateway to thrilling historical and paranormal tours. Anchored in Long Beach, CA, she invites you to be a part of her rich history while embracing the vibrant energy of today. Step aboard and immerse yourself in an unforgettable journey where history is not just remembered, but lived. Whether you're here for an event, a meeting, or simply to explore, the Queen Mary is where past and present meet in a unique and captivating way.
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The Queen Mary hotel has been praised for its historical charm and overall cleanliness by guests who appreciate its well-maintained rooms. Despite the allure of its heritage, many travelers have pointed out that certain areas, including rooms, could benefit from updates and better maintenance.
While the service receives mixed reviews for both its friendliness and occasional unprofessionalism, visitors often find the additional costs and pricey amenities at odds with the value of their unique historical experience.
Atmosphere
Charming
Rooms
Shabby
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Stayed in room 4010 in the king deluxe room portside. Per night there's $32 parking fee for overnight and you can enter and leave as much as you want if staying at the hotel, and resort fee is $23 and includes 2 water bottles in the room, and 24hr fitness room with water refill station, wireless wifi, and includes the ship museum you can walk around the ship reading the historical facts. The ship controls the heat and the room was warm at night. We did hear our neighbors talking during the day the walls are paper thin and the ship offers earplugs and extra blankets if needed. We were mindful of the thin walls and whispered at night when talking. It's a historical ship and they have kept the art deco decor throughout the ship and it's a work in progress on renovations. The room had original wood work, fixtures, and the bathroom had original sink, toilet, tub and flooring. The ship is old and historical but kept clean and has charm. There's a midship market you can grab ready made sandwiches, snacks, pastries, yogurt, fruit, drinks, coffee, and ice cream bars. We ate at the Chelsea Chowder House at night and there's a nice view of downtown Long Beach. The ship is close to Shoreline Village and downtown for shops and restaurants, and close to the cruise ship terminal. We went to the art deco Observatory bar at night which last call is at 10pm. There's a small game room that has checkers, foosball table, and shuffleboard table. There's guided tours offered for a fee. There wasn't any live entertainment on a Sunday night. It is a historical ship and you are staying in a museum essentially.
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Date of stay: February 2025Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Queen Mary
Responded 3 weeks ago
628hall, thank you for sharing your experience. It’s wonderful to hear you appreciated your stay at Hotel Queen Mary and enjoyed exploring the historical charm of the ship. Our team takes pride in maintaining its unique character, and we're glad you noticed the efforts. While some aspects like the thin walls are part of the ship’s historical design, we appreciate your understanding and mindfulness during your stay. We hope you had a pleasant time enjoying the nearby attractions and amenities. We're looking forward to welcoming you back on your next visit!
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I spent two nights in a standard stateroom which exceeded my expectations. Room was larger than expected and clean! I attended their New Year's Eve party which was an incredible experience and one I will attend again next year. The choices of themes and music were amazing, but the real show stopper were the fireworks viewed from the upper deck at the aft of the ship. They even erected a Statue of Liberty WOW!
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Date of stay: January 2025Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Queen Mary
Responded Jan 15, 2025
67cynthiam, we’re delighted you loved your experience at Hotel Queen Mary! It's wonderful to hear that the New Year's Eve party and the fireworks impressed you so much. The team looks forward to welcoming you back next year for another incredible celebration.
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She’s a short walk to Carnival Cruise port. Her history is very interesting but as a hotel she’s average. Walls have no ability to muffle anything. We were freezing cold which was ok when sleeping but not so ok when getting in and out of shower. The provided shampoo in M035 was empty and body wash was nearly so. Had to “shakedown” the room for an electrical outlet other than the one in the bathroom and at the vanity. Finally found the third one on the built in dresser cabinet but it was not in plain view. Bring your own water bottle and go to coffee shop on Panorama deck and fill your bottle there or pay $4 for bottled water. No review for food. Great decor as it is all cool wood and built-ins. Bed sloped toward the headboard but was moderately comfortable. Overall-shes average stay but I’m happy to pay to keep her history alive. *using $1 water taxi from Long Beach side of the bay was very easy!! Queen Mary has map for free. Can also use Passport bus but it can be crowded.
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Date of stay: August 2024Trip type: Traveled as a couple
Room Tip:End of August, a huge portion of parking is converted into Haunted House experience for Halloween.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Queen Mary
Responded Sep 1, 2024
sherihm, the history and unique decor certainly add charm to the experience. It's unfortunate to hear about the challenges with noise and room amenities. Thank you for highlighting the convenient location and transportation options. Your support for preserving the history is appreciated.
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Good news is the Sunday brunch is outstanding. My wife and I stayed for 7 nights. Unfortunately the Queen Mary hotel was in a week long preparation for a rave concert to be held the following weekend after we checked in. Hotel staff apparently was not told the correct information to give to hotel guests so there was basically much confusion and misinformation. The main parking lot was not available so guests had to park about 1/8 mile away. Guests were also told to move their vehicles to the Catalina Island ferry terminal, about 3 miles away, by Friday and then on Saturday guests were told that was a mistake and not necessary. The construction noise all week long starting sr 6:00 AM daily was upsetting to sat the least. Of course the rooms are old, from the 1930’s, not at all comfortable at about 100 sq. ft. The mattress was soft as a sponge causing sore backs. Dust and dirt in the corners of the room and cobwebs in the porthole windows. But the absolute worst problem in the room is the 1930’s bathtub. It has an extreme concave bottom with sloping sides allowing only about 6” of space to stand. Once water and soap hit the sloping sides of the tub it’s like standing on ice and there are not enough and well placed grab bars. How do these bathtubs pass any kind of safety inspection? Hotel staff does not honor special occasions that they request be submitted nor do any of the promised housekeeping, requested room maintenance, nor promised invoice adjustments. Can only recommend you visit the Queen Mary and not be a hotel guest.
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Date of stay: June 2024
Value
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Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Cannot recommend hotel for over night stays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Queen Mary
Responded Jun 28, 2024
938steved, It's great to hear you enjoyed the Sunday brunch during your stay. The dedication to preparing for events can sometimes lead to increased activity and changes, and it's regrettable that the parking and construction elements affected your experience. The room size and historical features are indeed unique to our establishment, and it is unfortunate they did not meet your expectations. Safety and cleanliness are taken seriously, and your comments will certainly be addressed by the team. Special occasions and guest requests are important, and it seems there was a lapse in coordination this time. Your feedback is valuable. Thank you for sharing your thoughts.
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While I've been aboard the Queen Mary before, we have not stayed aboard until now. The experience was overall what I expected, though fell short on a few things.
When we arrived at 9:30 in the morning, we had the VIP tour booked for 10am. I didn't think we were going to get a suite right away, but they had one ready and we were able to settle in immediately. All of the front desk staff were courteous and friendly.
The room was a beautiful, large suite. I loved the history behind it all. While the bed was very comfortable and well dressed, the rest of the rooms were empty. It would be nice if they had some vases with flowers, books on shelves, etc, to make it more inviting and relaxing. Still glad we booked it!
We took the VIP tour, which disappointed. Between researching the tour and actually booking it, the price was jacked up by $50pp. It was great getting into areas like the First Class Pool and boiler rooms, but too much time was spent on public spaces like the Captain's Quarters and Queen's Salon - rooms you can see without paying. Lunch in the Promenade Cafe was ok.
Drinks at the Observation Lounge are always a must and it is such a beautiful room to relax in and think of who all sat there. I was hoping to have dinner at Sir Winston's, but this is the second trip there where it was closed. We ate at Chelsea Chowder House, and it was a bit of a letdown. Food and wine weren't the best, and the white subway tiles and silver ceiling didn't even register that we were on the Queen Mary.
Exploring the ship is always the best part, though most rooms are always locked. We had to ask a tour guide to let us into the Royal Salon, and had to follow a group of three into the First Class Dining Room after one had a key to unlock the door. If we weren't able to get into these beautiful rooms, my rating would be much lower. Other main rooms were covered by our tour or we were just able to walk into them.
Our suite was on M Deck overlooking the Dark Harbor events. With the portholes shut, it wasn't too terribly loud. My issue is that the Queen's Salon was being rented out for a birthday party that evening and the DJ must have wanted everyone to be deaf on that ship. Our room was just below it and the vibrations and noise kept us up into the night. Being a hotel with thin floors and ceilings, there needs to be a "quiet on the ship" time of 10 or 11pm at the latest!
All in all, it is always worth a visit to this historic liner! I hope as time goes by, they continue to restore her to her original state and open up more areas below decks to the public. I would've loved to see some of the second and third class main rooms aboard.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled as a couple
Room Tip:If you get a room on M Deck, make sure to ask if there are any parties going on in the above...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Queen Mary
Responded Oct 17, 2024
ectraveler7, it’s wonderful to hear you had the chance to stay at Hotel Queen Mary and appreciated the suite and historical essence. The team is pleased you found the arrival seamless and our front desk colleagues welcoming. Your feedback about the tour, dining experiences, and room ambiance is valuable, and it will be taken into consideration for future improvements. Exploring the ship is indeed a unique experience, and the hotel is constantly working to enhance access to its historic spaces. Thank you for sharing your thoughts, and we look forward to welcoming you back.
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Staying here is such a cool experience!! Highly recommend it and booking directly which can come with some perks.
Some things to know when staying overnight.
1. The walls are PAPER THIN. You can hear literally everything the other room says. We wish we would have brought earplugs or asked for a room that didn’t have any neighbors.
2. The food is very limited. When we tried to eat, we were informed that both of the 2 restaurants open needed reservations and the earliest time was after 9 PM (over a 2 hour wait!!). I saw that some people were ordering door dash.
So pack snacks and earplugs, but definitely still go!
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Date of stay: December 2024Trip type: Traveled as a couple
Room Tip:Bring earplugs, food is limited
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Queen Mary
Responded Dec 31, 2024
Carmen, it's wonderful to hear you had a great time at Hotel Queen Mary. The team appreciates your recommendation and the suggestion about booking directly. Your feedback about the dining options and room acoustics is valuable, and efforts are always underway to enhance guest experiences. We’re delighted to know you would still recommend staying with us. Looking forward to welcoming you back!
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The most basic "inside cabin" was a bit pricy, however the benefit of being able to explore the whole ship during my stay made it well worth it. With a room reservation, you're free to roam multiple decks, view all the exhibits and visitor center, and drink and dine to your heart's content. The basic room left much to be desired, but the bed was plush and comfortable, and the staff was professional and friendly. This is a definite MUST for any fan of history.
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Date of stay: February 2025Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Queen Mary
Responded 5 weeks ago
Jeff, it’s wonderful to hear you had a great time at Hotel Queen Mary. The freedom to explore and enjoy the ship's offerings is indeed a unique experience. It's great to know you found the bed comfortable and appreciated our professional team members. We look forward to welcoming you back on board for more historical adventures.
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We have stayed at the Queen Mary hotel for years before we get on the cruise ship at the long beach cruise terminal. We were excited to stay after hearing about all the renovations being done to the ship to the hotel and rooms and other area's.
The promenade area was nice, the new flooring and lighting looked great. The reception area on the main deck to check into the hotel looked the same except for the new lighting and some minor changes, it seemed to look cleaner.
The hotel room was another story however. AC vents blew out cool not cold or hot air and you could not really turn them off. The room had new drapes and carpet and a new faucet on each sink and looked like new paint in the bathtub/toilet area but that's about it. Rusted out soap dishes, bathtub with rust stains. The water did get cold and hot so no issue there.
Toilet however was another story and this was the downfall of the overnight trip. The toilet didn't seem to flush correctly. It did flush, but you had to hold the handle in for some time. Unfortunately however the next morning it refused to flush anything down at all and started to back up. We talked to the front desk whom offered to take off $18 from our bill (it wasn't about the money but about renovations) and I explained that the toilet is really unusable. Management never stopped by nor did anyone else for that matter other than room service to see if we checked out yet at 930am!
For us this was a let down and I really can't say if I'd stay there again or just pay the extra $100 a night and stay at the Maya hotel down the street where this issue would not have happened. I can say we are disappointed in all these years staying here that to us the ship doesn't seem to be in any better shape from so called renovations either. Its cheap I suspect if you get it early enough like we did but no way this is or will be a $200 a night stay no matter how much they push they've renovated the ship and hotel rooms.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelQueenMaryGM, General Manager at The Queen Mary
Responded Dec 19, 2023
dpdurst61, We sincerely apologize for the inconveniences you encountered during your recent stay at the Queen Mary hotel. Your detailed feedback is crucial to our commitment to continuous improvement, and we deeply regret that we fell short of your expectations. We appreciate your long-standing loyalty to our hotel and understand the disappointment caused by the issues you highlighted, particularly with the condition of the room and the plumbing concerns. Please rest assured that we take your concerns seriously, and our team is actively addressing these matters to prevent any recurrence. While we're pleased to hear that you enjoyed some aspects of the recent renovations, we acknowledge that there is room for improvement. Your experience with the toilet malfunction is certainly not reflective of the high standards we aim to maintain, and we want to assure you that corrective measures are being implemented. Thank you for bringing these issues to our attention. We value your feedback and the opportunity to make amends. We genuinely hope to welcome you back and provide you with the superior experience you have come to expect from the Queen Mary.
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It was a joy to journey back in time and be able to explore and re-live the glamour of the Golden Age of steamship travel. Adventurers and historical enthusiast will enjoy the vast places and exhibits throughout the ship. This historic hotel offers a variety of standard rooms, suites and junior suites. Our room was clean, spacious, and charming and had a working porthole with a wonderful view of downtown Long Beach, California. The bathroom was small, but functional. If you are a light sleeper, you'll want to bring earplugs since the steel walls offer noises from neighboring rooms and the hallway. Climate control can be an issue for some rooms. The staff was friendly, and efficient and the check-in was fast and easy. The QM Hotel offers a variety of restaurants, guided tours, a lounge and bar, fitness center, several boutiques and shops, and is pet friendly. It is a perfect hotel for those traveling on a cruise since it's about a 10 to 15-minute walk to the Long Beach Cruise Terminal. Be mindful that the rooms and dining is very expensive. We will stay here again.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at The Queen Mary
Responded Nov 13, 2024
paulsH525UC, it's wonderful to hear you had a great time at Hotel Queen Mary. The team is delighted that you appreciated the unique, historic ambiance and found your room clean and charming. We're glad the view met your expectations, and it's good to know the check-in process was seamless for you. While ambient noise and climate control may vary, your suggestions are valuable for future guests. We look forward to welcoming you back for another memorable stay.
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The historic Queen Mary is a unique experience and I'm glad we stayed. We stayed for three nights, Wednesday through Friday. The first two nights we had the ship to ourselves, as we hardly saw any other guests. Friday was a different story, lots of guests checking in for a wedding or some event as well as Carnival cruise passengers, which leaves from down the dock from the Queen Mary.
At any rate, the ship still needs a lot of work. The portholes in the first room we were given didn't close fully, so the front desk team moved us and put us in an upgraded room. Well done, thank you to Jay. The room we moved to still had issues. The bedroom and sitting areas were fine and the bed was quite comfortable. However, the bathroom was not in great shape. The walls were I believe wallpapered wood, perhaps. The seal around the tub was leaky, the shower head was maybe only four and half feet high. But the worse situation was the sewer smell in the bathroom, quite bad. Also some of the common areas need a lot of attention as well.
Our daughter stayed on the Queen Mary on the Friday night we were there as well. We both had state rooms on the Prominade deck. Our daughter's room was in much better condition, as it looked to be more updated. The bathroom had tile on the walls and the plumbing worked better. No smell in the bathroom. This leads me to believe that some of the rooms have been rehabed and others still need to be restored. When you make a reservation it might be a good idea to ask for an updated room.
I have to say the entire staff on the Queen Mary were all great, with the exception of our Glory Days tour guide Robert. He was a bit impertinent and only took us to one deck. Also he was rather curt with some of the guests on the tour. Lastly, he had us wander around the Grand Salon room for twenty minutes without any tour information and speaking, which was a waste of time and money really. The Chelsea restaurant was quite good and I would recommend it. the parking is quite expensive at $30 per night.
I hope the City of Long Beach continues to update and rehabilitate the Queen Mary at an accelerated pace as I'd like to stay there again, but I wouldn't stay until the rooms have been updated.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Guest Services / Front Office at The Queen Mary
Responded Apr 3, 2024
TheKmo, it sounds like you truly appreciated the unique essence of Hotel Queen Mary and we're glad to hear you enjoyed your stay for the most part. It's lovely to hear our team members made a positive impact on your visit, especially Jay from the front desk. We acknowledge that you had some concerns with the room and please know that we are always striving to rectify any in room faults to provide the best experience for our guests. We are dedicated to ongoing renovations to enhance our guest experiences. We're sorry to hear about the issues during your Glory Days tour. We believe in providing excellent service and will pass your feedback to the concerned department for review. We're delighted that you enjoyed the Chelsea restaurant and hope to have you back once renovations are complete to witness the progressing restoration of this historic hotel.
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There are more places to choose from in the Long Beach area.
PRICE RANGE
₱10,884 - ₱16,211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queen mary los angeles, queen mary california, queen mary long beach
LOCATION
United StatesCaliforniaLong Beach
NUMBER OF ROOMS
200
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
