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Sheraton Hokkaido Kiroro Resort

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Traveler (211)
Room & Suite (269)
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Overview
  • Excellent19%
  • Very good40%
  • Average27%
  • Poor5%
  • Terrible9%
Travelers talk about
“shuttle bus”(14 reviews)
“hotel guests”(7 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (223)
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All reviewsshuttle busthe ground floorhotel guestsski tripski liftlocker roomdown the roadbuffet dinnersnow sportsjapanese restaurantplatinum memberapres skirental equipmentjapanese roomnight skiingeasy accessspeak good english
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1 - 5 of 95 reviews
Reviewed 9 April 2018 via mobile

I’ve stayed at about 15 Japanese hotels and I find this one to be the best. Biggest rooms, best snow fields, modern and clean. If i had 1 criticism is would be that after dark there’s not a cheap food option anywhere and I guess...More

1  Thank Drew K
Reviewed 9 April 2018 via mobile

Room was cleaner did not see bugs this time. Buffet breakfast was better. Dinner managed to book charcoal bbq at Tribute which was good. Still snowing in April but slopes were very icy. Appreciate the pool access at Tribute and mountain centre onsen access. Hope...More

Thank teoweme
Reviewed 15 March 2018

Can't believe this is a Category 5 hotel with 5 stars charges. Rooms were small and under par. Few good and few bad restaurants but not cheap. This is pretty much a self-serve hotel. Service was bad at one restaurant when they turned us down...More

1  Thank PeterWMC
Response from Kirorohotels, Manager at Sheraton Hokkaido Kiroro ResortResponded 16 March 2018

Dear PeterWMC, Greetings from Sheraton Hokkaido Kiroro Resort and thank you for your time spent on the review. We have gone through your comments and would like to explain to you that the properties have different room types available ranging from 23 - 96 sqm....More

Reviewed 19 February 2018

We have stayed at the Sheraton Kiroro now four times. We find it to be good value if you are a SPG member and are traveling to Hokkaido during peak season (for us it is during the Lunar New Year holidays.) Pros: --Ski-in and Ski-out...More

2  Thank HakodateDreaming
Reviewed 17 February 2018

I could not believe such a resort is in Japan, even run by a Tailand group. My family have been in Japn serval times and just have stayed in Rusutsu Westin for 6d/5n. We moved to Kiroro two days before and gonna leave the day...More

Thank Michael W
Response from Kirorohotels, Manager at Sheraton Hokkaido Kiroro ResortResponded 20 February 2018

Dear Michael W, Greetings from Sheraton Hokkaido Kiroro Resort and thank you for your time providing us the feedback over TripAdvisor. As per your above frustration, we were trying to locate your booking for further investigation however we cannot locate your booking as the registered...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$91 - US$498 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$91 - US$498 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (211)
Room & Suite (269)
Dining (62)
Pool & Beach (1)
Amenities (14)
Business Center & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Nitu16
Hi, I am staying at Sheraton Kiroro Resort for 5 days with my family (1-6JAn 2018). Our main interest is to enjoy snow park, skiing and other snow activities offered at the resort. Our group has 3 children with the ages 2.11 (almost 3), 7.10 (almost 8) and 11 years. I come from a tropical climate country, so ski wear is something very new to me. Any help will be appreciated. 1) What all snow wear is available on rent for the 3 children, and what should be taken along ? (snow boots, ski pants, waterproof Jackets etc) 2) Is buying better than renting the snow wear as I can see it is quite expensive to rent. 3) Would we need the snow wear while we are in the Sapporo town as well, which is after our stay at this resort ? 4) I understand that ski gear needs to be rented from the resort. What ages are available ?
15 December 2017|
AnswerShow all 4 answers
Response from Kirorohotels | Property representative |
Thank you for visiting us in January. please find below answeres: 1) Kiroro Snow World offer rental snow wear and gear for the children as well. the smallest wear size is 90cm (for the age 2-3)and smallest ski boot size is... More
1
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Tg26453 .
4 March 2017|
AnswerShow all 4 answers
Response from KiroroRst | Property representative |
Greetings From Kiroro Resort To come here from Chitose Airport You need to get on The Jr Station and go to Otaru Chikko Station and catch the taxi from the Otaru Chikko Station.The Taxi fare will cost you 7000yen. Or you... More
0
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Google Translation
Room Tips
"Try to get the Mountain Side/King rooms are more spacious"
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"Never come"
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"Dirty Bedsheets - Hotel didn't change. Please check yours!"
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"Further from the lift is quieter."
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