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This is a great ski hotel. It's not ski on/ski off like the Sheraton is, but it's literally a 2 minute ride on the shuttle to the lifts, the shuttle is free and runs every 10-15 minutes. Definitely a good deal for skiing as a...More
The room was huge and clean. The free public bath was excellent. In addition, our kid enjoyed the kids snow park a lot.
However, while I feel this is a good hotel. Given what I have paid for, there's a huge room for improvement. For...More
Thank Thiti S
Response from Kirorohotels, Manager at The Kiroro, a Tribute Portfolio Hotel, HokkaidoResponded 16 April 2018
Dear Thiti S,
Thank you for your visit at The Kiroro, a Tribute Portfolio Hotel, Hokkaido.
May we take this opportunity to keep you informed that the hotel has 02 stores, one at the lobby level next to Alpine Brasserie restaurant where the grab &...More
My room wasn’t well stocked with amenities when I checked in. Had to call Housekeeping for basic stuff like hand soap. Limited food selection. Buffet cost bout $35usd n have disappointing selection. Staff did helped with early check in though. Husband ear bled at night...More
Thank Cynthia Y
Response from Kirorohotels, Manager at The Kiroro, a Tribute Portfolio Hotel, HokkaidoResponded 9 April 2018
Dear Cynthia Y,
Greetings from The Kiroro, a Tribute Portfolio Hotel, Hokkaido and thank you for your recent stay with us.
We regret that your stay experience was not up to the expectation as per your mention that the amenities were not well stock. Of...More
It is the third time I stayed in Kiroro. The first 2 times with Sheraton. This time was 4 nights in late March with Tribute Portfolio. I cannot tell you how disappointed I was when it came to meals and transportation!
Out of 4 nights,...More
Response from Kirorohotels, Manager at The Kiroro, a Tribute Portfolio Hotel, HokkaidoResponded 12 April 2018
We believe we have received your review in late March 2018 where we have already extended our apologies over our associate approach and provided you with explanation over the transportation issue.
The Kiroro Team
Our first family trip to the snows at Kiroro. Love the high ceiling during arrival and have selected 3 single bed rooms, the room where huge. Snow surround the hotel is lovely. Buffet speard is good and tasty both Breakfast and Dinner. Wife and 5...More