No complaints about the hotel itself, pleasant stay in comfortable room, friendly front desk staff. Breakfast itself was o.k., but the breakfast room attendant must have swallowed a bunch of sour pickles! She was very angry and unhelpful, banging doors shut with her feet, slamming stuff noisily. Breakfast is from 7 - 9:30, we had not finished eating at a few minutes before 9:30 and were told she‘d now have to shut the door and dim the lights , I protested and she reluctantly agreed to keep the lights on, forcefully began putting all chairs onto the tables (I was just waiting for her to pick us up and turn us upside down !!) She wore no name tag and refused to state her name - the apologetic front desk said it was Ellie. We left with a sour taste and will not come back to this Best Western Hotel.…
This Hotel was located near restaurants & shopping. The rooms were very spacious & clean. The A.C. worked great. The staff were so kind. The breakfast was decent considering covid restrictions. There was also a small pool to swim in. This by far was the cleanest Best Western my family has ever stayed at.
I have stayed at this property several times in the last 9 months for business trips while in Fresno and it is well maintained, clean and the staff are on their game. This hotel is also located back off of the main street and is quiet at night. A big bonus is that it is located very close to a large mall that has many types of restaurants for anyone's taste in food. I highly recommend this hotel
Better than most best westerns I have stayed in. Very clean and updated. The breakfast is not very good. The bacon is precooked, limp and almost transparent. I would like to see more than powdered eggs, bacon and a waffle for a “complete hot breakfast”. I’ve definitely had better breakfasts at other best westerns. If you are going to offer coffee and water in the lobby, if should be replenished throughout the day. Water ran out mid day and wasn’t replaced until well into the breakfast time. Towels ran out in the fitness room on Friday and as of Sunday still had not been replenished
The room is large with two beds, clean room and bathroom, I used my AAA card for discount price. Only there for one short night but I left my Ipad keyboard in my room when I checked out, later that day I called to see if they had my keyboard and they said the housekeeping had turn-in my keyboard to the front desk and the manger called me to make arrangement to send me my keyboard. great hotel
Always friendly and professional. Easy check-in and check-out. Very comfortable accommodation's. Staff is helpful and courteous. Centralize location to freeway, quality restaurants and other needed services.
The staff was friendly and I was able to check into my room quickly. I was happy with the size of the room, the storage (large closet, plenty of drawers) and the nice, clean bathroom. The bed was very comfortable and I was able to adjust the room temperature for restful sleeping. At breakfast, there were plenty of choices (both hot and cold items) and everything I had tasted good. This hotel is located just off busy Shaw Ave., with many options for dining, shopping and gas. However, my room was not noisy at all. I would be happy to stay at the Best Western Fresno Inn on future trips.
We stayed at this property on our way back to British Columbia and was unexpectedly surprised that we were given a junior suite. Comfortable bed and furnishing expected in a Plus facility. We chose this as it is tucked away off the street but did find that there was quite bit fit road noise. Good breakfast and staff very attentive.
I had a very disappointing stay at this hotel. Upon check-in, my husband was told we could have a noon check-out. We requested the late check out as we checked in at 3 AM because we had to come to Fresno for a family emergency. Once it was morning around 10 AM, I called reception to see if I could request a check-out time later than noon. The manager, whose name is Jonathan, answered the phone. I asked him if I could check out at 12:30, and he changed my check-out time and told me that the latest he could do is 11:30. I explained to him that during a pawn check-in, I was told that I had a check-out time of noon. He explained that the night audit does not have the authority to honor any late checkouts. I completely understand the policy; however, the communication was very poor. Regardless of what power each member has, The time of check out that we were confirmed should be honored as it was already established. Moreover, I understand that perhaps 12:30 PM was unavailable, but noon was already confirmed to us; therefore, that should've been honored. The manager was very arrogant as he did not want to understand or even admit to the miscommunication between the employees. I definitely will not be coming here again as Jonathan's manager was highly unprofessional. I do not recommend this hotel to anybody who acknowledges or expects decent customer service as the employee does not have any communication correctly done.…
after three requests prior to arrival and doing on line check in, they couldn't provide us with a downstairs room, so being a Diamond Select member was given an upgrade to a suite, which wasn't. first the room was tiny-like half a room, hard to navigate around, then one TV was not plugged in, had to move dresser and plug it in myself, only two towels for three people and no bedding for pull out. we had to go downstairs from our third floor room to get towels! not recognized as Rewards member checking in or out, very disappointing stay. we cancelled our second night and went elsewhere, maybe thee stars is two too many. by the way, lobby shot is with a wide angle lens!, this place was small!
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