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Best Western Pine Tree Motel

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12018 Central Ave, Chino, CA 91710-1907
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (110)
Room & Suite (29)
Dining (8)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Chino
Location
Cleanliness
Service
Value
Travelers' Choice
Free High Speed Internet.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Pool
Free breakfast
Kids stay free
Non-smoking hotel
Outdoor pool
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Room features
Air conditioning
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
Special Offer:Get Double Points!

Location

Full view
43Car recommended
Grade: 43 out of 100
51Restaurantswithin 1 km
0Attractionswithin 1 km
468Reviews5Q+A39Room tips
Traveler rating
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  • 141
  • 55
  • 15
  • 21
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Popular mentions
BlacberryTraveler wrote a review 13 Jan
Cleveland, Ohio3 contributions2 helpful votes
This hotel was the absolute worst. Check-in is IN the parking lot, speaking though a round metal screen. Booking though BW.com will GUARANTEE you, the bottom budget room, with minimal bedding, heat and no microwave (unless you add $330/week more). Weekends are for everyone, as the parking lot will be full. This hotel is the worse I've every stayed in, and I'll NEVER come back. No room service due to Covid, not even 1x week. You have to luck up and find the housekeepers for fresh towels, TP, etc.
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Review collected in partnership with Best Western
Date of stay: January 2022
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1 Helpful vote
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M M wrote a review Jul 2021
Los Angeles, California10 contributions1 helpful vote
Hotel's Favorite
Loved the queen room I had. So clean. Natural decor (brick wall). Simplicity. Proximity to pool which feels like an oasis pond in the middle of a desert. Tiled bathroom. A great place to get away, write, and swim.
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Review collected in partnership with Best Western
Date of stay: July 2021
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DAVE G wrote a review Dec 2021
Aloha4 contributions1 helpful vote
In the world of COVID, most hotel chains have adapted, and I would say that BW has done so for the most part. This property would be the exception. In Summer 2020 it was common to check in at night windows with the lobby cordoned off. Not now, but that was the case here. I pulled up at 2:30 on the rare day in Southern California that it was pouring rain and the wind was blowing tree branches down in the streets. In spite of having a perfectly good lobby that had a perfectly good awning over head where one can park and stay dry, this property makes you use the night window. No awning. Needless to say, it was next to impossible to hear what the clerk was saying with the wind and rain. The paperwork was a soaking wet mess by the time I was done filling it out and I was a drowned rat. The person inside must have been getting a real good laugh at the sight in front of them. There was No reason that they could not have a sign on the front of the lobby doors that restricted entrance to one person at a time allowing others to gather out front under the awning. The property is an older motor lodge style. Decor is dated especially in the bathrooms and at least in mine, the shower head was on it's very last legs. Only the pulsating feature had enough pressure to cast water out and not just dribble out. The tub allowed for the 'shower with your feet covered in water experience' since the drain was slow. The sink drained very slowly as well. The bed was comfortable as were the pillows. I didn't even attempt breakfast the next morning as I am not sure how one could get breakfast through that tiny night window. Honestly I do not know if they offered a breakfast or not as I could not hear the clerk at check-in and if they had the lobby closed at 2:30 in the afternoon out of a deathly fear of COVID, then I can only guess that they weren't going to be offering any type of breakfast offering. In closing, I will say that the property was clean and affordable. There are many other options in the area that make more sense to me and in the future I will use them instead. I have stayed in over 75 hotel rooms this year alone, and close to 75% of those were at BW properties. I am no stranger to BW and know they can, and frequently do, perform better than this. The welcome sign was definitely not on at this location
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Review collected in partnership with Best Western
Date of stay: December 2021
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Trip type: Traveled on business
1 Helpful vote
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Response from Jamie Hansen, Owner at Best Western Pine Tree Motel
Responded 5 weeks ago
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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martincmertes wrote a review Dec 2021
1 contribution
I need space to park my semi and trailer and this place has it and more. Easy in and out. I like the look of the place, very pleasing. Rooms were very clean. I'll definitely be back. There's alot of restaurants around and a Starbucks. Also a Albertson's grocery store.
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Review collected in partnership with Best Western
Date of stay: December 2021
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Trip type: Traveled on business
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Stephen C wrote a review Nov 2021
Nashville, Tennessee2 contributions
Very pleased with my stay. Cleanliness was very good. Hotel area was quiet. Staff friendly. Grab n go breakfast content was a bit disappointing. Pillows were not to my liking but most hotel pillows aren't. Overall nice place to stay.
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Review collected in partnership with Best Western
Date of stay: November 2021
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PRICE RANGE
US$92 - US$116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western pine tree hotel chino, best western chino, chino best western
LOCATION
United StatesCaliforniaChino
NUMBER OF ROOMS
42
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Frequently Asked Questions about Best Western Pine Tree Motel
What are some of the property amenities at Best Western Pine Tree Motel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Pine Tree Motel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Pine Tree Motel?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Pine Tree Motel?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Pine Tree Motel?
Conveniently located restaurants include The Avocado House, Los Portales Mexican Grill & Seafood, and The Flinderstreet Cafe.
Are there opportunities to exercise at Best Western Pine Tree Motel?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Best Western Pine Tree Motel?
Many travellers enjoy visiting Cucamonga Service Station (11.9 km) and Kellogg House at Cal Poly Pomona (11.7 km).
Is Best Western Pine Tree Motel accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.