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About
#19 of 42 hotels in Carlsbad
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Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Waterslide
Kids pool
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Steam room
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour check-in
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Location
59Somewhat walkable
Grade: 59 out of 100
891Restaurantswithin 10 km
179Attractionswithin 10 km
1492Reviews34Q+A100Room tips
Reviews
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I'm sorry but Corey at the front desk took 30 minutes to attend each person. I waited one hour to check in and there were three people in front of me. There was a mistake with my cards so I had to go back to fix them and same thing Corey took an extra 40 minutes to attend me. Marriott you need to hire more staff or fix something. Definitely not staying here again
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 1 week ago
Dear Jorge, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectations due to the service you received during your stay. We always desire for our valued guests' experience to be outstanding. Your feedback is greatly appreciated. We sincerely hope you will allow us to redeem ourselves and deliver a seamless experience on your next stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would normally have given this a 5 rating but there were just enough things that were off about this experience that knocked it to a 4. First off, the lobby is lovely and the staff was friendly. We were there on business and got upgraded to the two-room suites with coastline view (we are Ambassador elite). The two room suites are well suited for families (1 king bed and then a bedroom with 2 twins). The rooms were quiet and clean. The bathrooms could definitely use a remodel. I have no idea how a family of 4 shares that, especially after a long day at Legoland. We didn't use the pool/spa at all. The service at the main restaurant was slow for both breakfast and dinner, but they may have been understaffed. My two issues with the hotel: in the early evening they were roasting/cooking? some kind of bacon and the smell wafted up to the rooms above. If you really love bacon, you probably loved this. But as my husband and I don't eat bacon and generally don't seek out that smell, it was kind of gross after awhile. The only way you wouldn't smell it was by closing your balcony door. And finally, we had a few items get delivered to the hotel that we needed for business. Each time it was a bit of a sh*tshow getting the packages to our room. We had to call down multiple times and someone would have to go looking for it and there was lack of communication if the items had been found, when they would be brought up, etc. This would be several hours after the packages were delivered, too. So it seems like they don't have any kind of system or protocol to deal with packages being delivered for guests which they could really improve on. This added unnecessary stress and time to our trip which was already quite short. We did have a chance to eat lunch at the Westin, and based on the food and lobby alone, my recommendation would be to stay there over the Sheraton if there on business.…
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 2 weeks ago
Thank you for taking a moment to let us know about your experience. Our team is committed to providing our guests with top-notch service, so rest assured, our team is looking into your comments so we can improve in all areas going forward. We hope your next business trip in the area goes smoothly, and we hope you'll consider giving us another chance to impress you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked the Sheraton last minute because the Legoland hotel was sold out. I’m so glad the other place as not available because my kids and I had the best time at the Sheraton. It was super clean, serene, and welcoming. My kids loved the pool and the water slide. I loved the top notch service, beauty and comfort. Such a great experience, and will definitely go again. I have honestly never experienced such warm and efficient customer service from the staff in the restaurant, the bartenders and the front desk, especially Danai. Highly recommend!
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 4 weeks ago
We were delighted to welcome you and your family to Sheraton Carlsbad Resort & Spa during your recent visit. It's wonderful to hear that you had such a positive experience, and you appreciated our clean and comfortable accommodations and that your children had the opportunity to enjoy the pool. It's also great to know you welcomed the excellent hospitality all members of our team provided; we will be sure to pass along your kind words, especially to Danai! Thank you so much for sharing your lovely review and recommendation, and we hope to have the pleasure of your company the next time you're in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed here twice this year on 10-day long business trips. The rooms are comfortable, if a bit small. Parking is easy but pricey if your package doesn’t include a voucher. The front desk staff’s capabilities are hit and miss. The large pool with water slide is a big draw for families in the warmer months so be prepared for that. There’s a gelato bar so that’s nice. The gym is fairly small but ok. The road it’s situated on is a beautiful palm tree lined stretch. But the thing about this hotel, and the reason I’ll keep coming back, is the restaurant’s breakfast. The menu is great, the vibe is relaxed, the coffee just keeps coming. The servers are super friendly, surprisingly accommodating at 6:30am.
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Date of stay: December 2022Trip type: Traveled on business
Room Tip: Packed in June. Loads of kids.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 31 Dec 2022
Whether for business or pleasure, we're honored to have welcomed you back to Sheraton Carlsbad Resort & Spa! We are so glad that our accommodations were perfect for your needs, and we love hearing how much you enjoy your time at breakfast. Your comfort will always be our pleasure, and we look forward to calling you our guest anytime your travels bring you to Carlsbad!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Friendly staff and excellent quick getaway. The room is clean, comfortable, and love the morning walk with my dog. Truly a nice place to go. I strongly recommend this place especially when you need a nice quiet and close proximity to the ocean and of course Legoland is within walking distance!
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 27 Nov 2022
Dear Martin, Thank you for your stay with us at Sheraton Carlsbad Resort & Spa. It sounds like we succeeded in being the perfect getaway for you and your pup, and we couldn't be more proud. We look forward to seeing you again the next time you're looking for another peaceful, relaxing getaway.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A fabulous little getaway for the family. Pros: dog friendly, but not a ton of dogs. Lovely little spots outdoors to enjoy your coffee. Decent workout room with plenty of dumbbells. Beautiful pool, though maybe a little cold. Great hot tub. Our suite (Ponto) was spacious with two bedrooms - king size in one and 2 twins in the other, with living space/ couch in between. We even got a coupon for free gelato. Private back entrance to Legoland, nice views. I love having space on vacation... Family of 4 (3 adult sized humans), plus a dog. Cons: as is typical for resort places, there's the resort fee plus daily parking fee. Just add it to the cost of the room. Also, mini fridge and coffee maker only. I like to be able to prep a bit more than that so at least a microwave is great when I can get it. All in all, we've stayed at several places in the Carlsbad area over the years, and this one is probably the best.…
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 25 Nov 2022
How wonderful to hear that Sheraton Carlsbad Resort & Spa is the best place you've stayed in the area! We're glad our pet-friendly, comfortable rooms and many onsite amenities impressed you. Thank you for your feedback about the parking fee and in-room amenities. We'll keep your comments in mind, and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 9 nights. The hotel is very nice and clean but starting to look a littles tired in places, especially in the rooms. The pool area is nice, especially for children. There is a coffee bar by the pool, unfortunately the coffee machine was broken for the duration of our stay and had been for the week prior to our arrival staff advised, so hot coffee was not an option (but was available at breakfast). With the proximity the Lego Land it obviously attracts families, we found at weekends there were lots of younger teens hanging around communal areas and in lifts, obviously bored. We had breakfast included with our booking and the arrangements were very inconsistent. What our breakfast “voucher” entitled us to changed several times. Sometimes it was one entrée per person, sometimes $20 per person other days it was different again. The breakfast itself was nice but again inconsistent, some days a dish would come with toast and somedays it didn’t. The Ride the Tide Trolly was very good and stopped at the hotel. We used it to go to the beech and the outlet. The time table is a little fluid at times so be there 10 minutes early to avoid disappointment. Lot’s of things appear to be included, towels at the pool for example, but they do charge a “resort fee” so keep an eye on this when calculating costs.…
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 28 Sep 2022
Thank you for choosing to stay at Sheraton Carlsbad Resort & Spa. Our housekeeping team works hard to keep our facilities clean and tidy, so we know they will appreciate your compliment. Rest assured, our maintenance department will work diligently to keep our resort in tip-top shape, and they're grateful for your feedback. We'll discuss your comments internally, and we hope you will depend on us for your accommodations next time you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the pool area was very nice, but the bar/food service was difficult. It's a resort property, so some of your point-status benefits don't apply. It would have been perfect if I could have had the late checkout that I was expecting.
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: take the higher floors, great views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 27 Sep 2022
Dear Richard, While our wonderful amenities impressed you, we apologize for any lack of service during your stay. Rest assured, we'll keep your comments in mind as we continue to make changes for the future. Nevertheless, we hope you'll come back and stay with us again the next time you come to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 10 weeks at the Sheraton carlsbad. The staff is awesome Hunter is always ready to make you feel comfortable and at home. Anisa and Ashley are also great and so welcoming. Connor at the grab and go is such a hard worker and very nice to the kids. When the hotel has the slide going Antonio, Darrel and Jacob always made sure the kids were safe but still having the most fun possible. Axl at the bar makes a great drink and is always enjoyable.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Sheraton Carlsbad Resort & Spa
Responded 23 Sep 2022
Dear Rachel, Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. Thank you for the wonderful review! Please come stay at Sheraton Carlsbad Resort & Spa again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This resort is wonderful! The lobby and restaurant area is clean, updated and the ambience is great. Our check in and check out process was smooth and the staff everywhere we encountered them were super friendly. The pool area is so much for the kids and not bad for adults too. Our room was nice with a balcony that wasn’t dusty, the amenities in the bathroom were great, we didn’t need to call for an iron or ironing board because it was already there. My family and I had a great stay and we would definitely stay here again.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from INNsight Reputation Management, Owner at Sheraton Carlsbad Resort & Spa
Responded 9 Sep 2022
Dear Guest, Thank you so much for leaving a Perfect Score Review for your stay at Sheraton Carlsbad Resort & Spa. We are delighted to learn that you had a wonderful stay with us, and we were able to deliver to you the hospitality we pride ourselves on. Our friendly and supportive staff works hard to keep the guest rooms clean, convenient, and comfortable. It's awesome to see that you classify our hotel to be great. We are humbled and honored. Come back and see us soon on your next visit to Carlsbad. Until then, take care! Best Regards, Sheraton Carlsbad Resort & Spa Management P.S. For amazing offers and the best rates on our accommodations, book directly on our website: sheratoncarlsbad.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$281 - US$421 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton carlsbad hotel carlsbad, carlsbad sheraton
LOCATION
United StatesCaliforniaCarlsbad
NUMBER OF ROOMS
169
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Claim Your ListingSHERATON CARLSBAD RESORT & SPA - UPDATED 2023 Hotel Reviews & Price Comparison (CA) - Tripadvisor
Frequently Asked Questions about Sheraton Carlsbad Resort & Spa
Which popular attractions are close to Sheraton Carlsbad Resort & Spa?
Nearby attractions include Museum of Making Music (0.8 km), LEGOLAND California (0.7 km), and Carlsbad Premium Outlets (1.1 km).
What are some of the property amenities at Sheraton Carlsbad Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Carlsbad Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Carlsbad Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Carlsbad Resort & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton Carlsbad Resort & Spa?
Conveniently located restaurants include Ruby's Diner, Karl Strauss Brewing Company, and Bricks Family Restaurant.
Are there opportunities to exercise at Sheraton Carlsbad Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Carlsbad Resort & Spa have an airport shuttle?
Yes, Sheraton Carlsbad Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Carlsbad Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Carlsbad Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Carlsbad Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.