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Pirin Street 96, Bansko 2770 Bulgaria
Lowest prices for your stay
Hotel direct offer!125 Anniversary Special
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$138
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Free cancellation until 12/03/22
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$117
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 112 hotels in Bansko
Location
Cleanliness
Service
Value
Travelers' Choice
Whether visiting Bansko for business or leisure purposes, Kempinski Hotel Grand Arena is the ideal base from which to work or explore all that the town has to offer. Located at the footsteps of the Pirin Mountains, the luxury hotel is situated right next to the Gondola lift station that takes you all the way up to highest slopes, half pipes and snowboard facilities. The shopping and cultural district of Bansko is also easily accessible within walking distance from the 5 stars hotel.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Ski rentals
Skiing
Babysitting
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Fireplace
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Charming
Languages Spoken
Russian, Bulgarian, German
Hotel links
Special Offer:Gourmet Dine & Wine Package
1191Reviews31Q+A100Room tips
Traveler rating
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JsonJens wrote a review Oct 2022
24 contributions21 helpful votes
Outstanding service and spa facilities make this the best hotel in the country. The Come Prima Italian restaurant is also one of the best. I highly recommend visiting week days or any term during the low season, the hotel is not crowded and you will enjoy the best service you can get anywhere.
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 19 Oct 2022
Dear JsonJens, Thank you for being our valued guest and taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ανδρέας Α wrote a review Mar 2022
Rethymnon, Greece45 contributions53 helpful votes
Hotel's Favorite
Big cosy rooms with big bathrooms. The hotel is situated next to main gondola lift and offers you in house the chance to buy VIP ski pass to avoid the que at the beginning. Wonderful spa area with a fully equipped gym and lots of relaxing activities. Breakfast and dinner as part of a half board booking was just ok . Really kind and helpful personel.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 8 Mar 2022
Dear andreaspharm, Thank you for choosing Kempinski Hotel Grand Arena for your recent winter holiday in Bansko. We really appreciate your positive feedback and warm words, which will be passed on to our dedicated employees, who strive daily to provide the most efficient and professional Kempinski service. We are truly happy that you have enjoyed your stay and we look forward to welcoming you back in the future. Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mcjools wrote a review Oct 2022
Sofia, Bulgaria103 contributions98 helpful votes
Large, cosy rooms. All the amenities you could need. Fantastic mountain views. Great selection at breakfast (The Gallery) - something for everyone. And superb service at the Lobby Bar in the afternoons/evenings, particularly from Nikolas. It’s a great location with truly 5* service.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 12 Oct 2022
Dear mcjools, Thank you for being our valued guest and taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Georgi D wrote a review Oct 2022
1 contribution1 helpful vote
The best Spa Hotel and really - 5 stars. Rooms are wide and spacious, offering a clear view of the town and of the mountain range. Lastly, the wellness and spa center is second to none. It has a very large indoor ( and outdoor heated pool) swimming pool with jacuzzi, steam room and sauna among others treatments, some of which are chargeable, like massages obviously.
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Date of stay: October 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 5 Oct 2022
Dear 846georgid, Thank you for being our valued guest and taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the near future. Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MSK452014 wrote a review Sep 2022
Ra'anana, Israel167 contributions43 helpful votes
This is a real 5* hotel. Nice rooms, perfect location, very good breakfast and helpfully staff. The suites have a hot bible bath and a sauna. 24 hours Jim, 2 swimming pools, covered and in open air with 31* Celsius
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 3 Oct 2022
Dear MSK452014, Thank you for being our valued guest and taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the near future. Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Est wrote a review Aug 2022
1 contribution
I am horrified to see that there was No allergy advice in the breakfast room, some things contained nuts in them. My friend had an allergic reaction to a brownie with walnuts in but luckily he was saved by an epipen. This is irresponsible
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Date of stay: February 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 31 Aug 2022
Dear esthermA8684IP, Thank you for being our valued guest and taking the time to share your comments with us. The safety and wellbeing of our guests is our highest priority. We advise our guests to consult with our employees regarding allergies and dietary requirements. Guests find a detailed information note at the restaurant entrance. Additional warning signs that pastry and bread items can contain traces of nuts etc are displayed at the buffet. Please do not hesitate to contact us directly in case we can be of further assistance. Thank you! Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dante C wrote a review Jul 2022
Sofia, Bulgaria49 contributions106 helpful votes
Spend there 3 nights last February with friends and have to say that the 5 stars standards are all there. Rooms are wide and spacious, offering a clear view of the town and of the mountain range. The bathroom also is modern and supplied with some quality amenities which you would expect from this brand level. Breakfast and dinner buffet were pretty satisfying in both variety and taste. The great thing about this winter resort is that it's right on the main slope arrival and cabin lift point, so you literally just have to walk 1 min from your room doorstep to be onto it and back, while being in the center of Bansko. Also they provide a very friendly service a the ski shop rental within the hotel, so here again, no need to walk around town for that. Lastly, the wellness and spa center is second to none. It has a very large indoor ( and outdoor heated pool) swimming pool with jacuzzi, steam room and sauna among others treatments, some of which are chargeable, like massages obviously. Beware that prices aren't cheap naturally, but depending on the booking time and the specific period, overall, it could be very well worth it.
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Date of stay: February 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 31 Jul 2022
Dear 846dantec, Thank you for being our valued guest during the past winter season and taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay at Kempinski Hotel Grand Arena Bansko and we hope to welcome you back in the future. Thank you! Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mrs Travel wrote a review Jun 2022
London, United Kingdom554 contributions97 helpful votes
Kempinski Bansko was one of the very few places we trusted enough to stay at on multiple occasions in 2021 during the Covid-19 pandemic especially given the fact that we were expecting our first child. What is the best thing about Kempinski Bansko and has not changed throughout the years? The extraordinary level of service from the moment you arrive to the moment you leave with so many wonderful memories, wishing to come back soon. Admirations to Kempinski's GM Mr Christian Ruge for leading the hotel in such turbulent times and making sure the guests are safe and looked after during their stay. It does show in everything you do and we appreciate it. Thank you to each and every friend at Kempinski Bansko - as we stayed here so many times throughout the years we see you as friends, not as members of staff, and are utterly grateful to you all for always doing your very best and making us feel at home. We have already booked our next stay and we look forward to coming back and creating more precious memories at Kempinski Bansko - this time with our newborn baby.
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Date of stay: September 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 17 Jun 2022
Dear MrsTravelAddiction, Thank you for being our valued guest once again and taking the time to share your feedback with us. We are happy to know that staying in Kempinski Hotel Grand Arena Bansko made you feel at home and we look forward to welcoming you back soon. Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anadish T wrote a review Jun 2022
Dubai, United Arab Emirates2 contributions1 helpful vote
We absolutely loved the location,warm hospitality of the hotel staff and their commitment to our needs.It is the little things that make all the difference- the front office guy who checked us in asked the reason of our visit to Bansko and upon sharing that we were there to celebrate our anniversary , he wished us and ma de it a point to have a surprise cake sent to our room to celebrate our day! The AC in the room was not functioning well and maintenance engineer couldn’t understand the situation for almost 1.5 days due to language barrier and that’s when Dani stepped in and got it fixed in few hours .The restaurant breakfast was amazing and we absolutely loved the raspberry jam and to our delight the hostess ensured we left with a small bottle to remember them by .If this wasn’t enough, we were gifted Rose jam while checking out 😍!The spa however was not fully functional and I was looking forward to enjoying the ice and salt rooms but the pool water was just perfect. Another thing we noticed was we couldn’t find any kempenski listing for Bansko in booking.com or hotels.com. We were informed by another hotel staff of the chain being present and we promptly cancelled our reservation and landed at hotel doorstep without a reservation. But all in all our Bulgaria trip is oh so memorable because of the wonderful stay at Kempenski Grand Arena Bansko ! Thanks to you all .
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Date of stay: May 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 17 Jun 2022
Dear anadisht, Thank you for being our valued guest and taking the time to share your feedback with us. We are happy to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harrisfamadventures wrote a review Feb 2022
Manchester, United Kingdom2 contributions1 helpful vote
Our first ski trip with our children and first time in Bansko. After much googling and research we opted to stay at the Kempinski, much more expensive than any of the other hotels but it’s worth it. Location is excellent. It’s right next to the gondola station and at the top of town so everything is conveniently located. The food is very good, I’m not one for buffet food and my son is super fussy however the quality and variety means there is something for everyone. The memorable additions that actually made the holiday special for our children is the spa and swimming pools. After a long day on the slopes, to have these 5* facilities is fantastic. On our rest day we also used them in the day and they were much quieter too. We are so glad to have chosen this hotel and hopefully we can return next season.
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kempinski Hotel Grand Arena, Owner at Kempinski Hotel Grand Arena
Responded 28 Feb 2022
Dear Harrisfamadventures, Thank you for choosing Kempinski Hotel Grand Arena for your family winter vacation in Bansko. It is wonderful to read that you have mentioned our prime location next to the Gondola lift station, the culinary journey we take our guests on and our state-of-the-art Kempinski The Spa. We are pleased to know that you have enjoyed your stay and we hope to welcome you back in the future. Best regards, Christian Ruge General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$127 - US$155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kempinski hotel bansko, kempinski resort grand arena
LOCATION
BulgariaBlagoevgrad ProvinceBansko
NUMBER OF ROOMS
157
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KEMPINSKI HOTEL GRAND ARENA - UPDATED 2022 Resort Reviews & Price Comparison (Bansko, Bulgaria) - Tripadvisor

Frequently Asked Questions about Kempinski Hotel Grand Arena
Which popular attractions are close to Kempinski Hotel Grand Arena?
Nearby attractions include TSAKIRIS Ski & Snowboard (0.2 km), Method Snow School (0.10 km), and Bansko Ski Mania (0.2 km).
What are some of the property amenities at Kempinski Hotel Grand Arena?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Kempinski Hotel Grand Arena?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kempinski Hotel Grand Arena?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kempinski Hotel Grand Arena?
Yes, parking is available to guests.
What are some restaurants close to Kempinski Hotel Grand Arena?
Conveniently located restaurants include Forest Cup, 4 Directions Family Restaurant, and The House Restaurant.
Are there opportunities to exercise at Kempinski Hotel Grand Arena?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Kempinski Hotel Grand Arena have airport transportation?
Yes, Kempinski Hotel Grand Arena offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Kempinski Hotel Grand Arena?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Grand Arena offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.