The bungalows are very dirty, noisy surroundings, the breakfast was low quality. All facilities urgently would need improving/renovation. Staff is mainly impolite and poor informed. Poor Service Quality. View good but not worth the money.
We stayed 1 night here arriving in the evening and stayed in the River View Bungalow. The room was on the smaller side so if you have a heap of baggage it would be a problem. For us it was fine though. The room and bathroom was clean and had a small mini bar. Breakfast included in my stay was simple but nice. 5-10 minutes drive down the road is the point of the "Golden Triangle" where Thailand, Lao and Myanmar all meet separared by the Mekong River.
What I will remember about this place is the astonishingly bad attitude and resultant 'service' in their restaurant; First met with cold looks when I said hello in Thai, which I speak well enough, then they obviously didn't want to serve me at the table, so I had to go to the service table to order, again in Thai, they all looked bored and dismissive and clearly didn't want to see any customers
I have been to this hotel twice, with different services provided and rude staff member. During the first time, there’s complimentary coffee, toothbrush and toothpaste. However the second time, there’s no toothbrush and toothpaste at all! I went to the front desk, and the guy argued that I was wrong and doubted my credibility, in a rude manner. I remembered so clearly that I had the these essentials the first time as I was commenting about the hard toothbrush. I never once brought my personal toothbrush to hotels before and I swear I did not bring it as well for the first visit. And after hearing me, he told me I have to buy the toothbrush, which is really ridiculous. They are really inadequate and the service is appalling. Also, I have talked to locals about the incident where it’s managers taunting the customers, and it is true. It was quite a big thing as police was involved and caused quite a bad reputation among its locals. Would not recommend, please find other places. 👎🏻…
When our family with 3 kids arrived to find no water in the pool during the hottest part of the thai year we were pretty disappointed. We asked for our money back as we wanted to stay in a place with a pool. The manager said we would have to contact agoda for a refund and refused to give us our money back. I then made an comment to a family member that contained a fairly mild swear word and the manager flew into a rage and started screaming at us. Our 5 year old started screaming (the other 2 kids fled) she was so scared and we asked him repeatedly to stop screaming and he just go more and more agressive. We headed to the car to get the kids out of the way and he followed us and continued verbally abusing us. He would get so close to my face i thought he was going to hit me. We called the police. The owner came out and she said ‘go!’. The 5 year old cried hysterically for about an hour after we left and said before bed ‘i never want to see that bad man again’. Such a shame as the people of Thailand are usually such friendly people. Still waiting on Agoda for a refund. Moved elsewhere with a pool and what a delightful stay.…
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