Ultra Winds Mountain Resort is an excellent choice for travelers visiting Cagayan de Oro, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Free wifi is offered to guests, and rooms at Ultra Winds Mountain Resort offer a minibar, air conditioning, and a refrigerator.
During your stay, take advantage of some of the amenities offered, including room service, a coffee shop, and baggage storage. Guests of Ultra Winds Mountain Resort are also welcome to enjoy a pool and an on-site restaurant. For travelers arriving by car, free parking is available.
While you’re here, be sure to check out Zordz Restobar (0.8 mi), a popular restaurant that is within walking distance of Ultra Winds Mountain Resort.
Enjoy your stay in Cagayan de Oro!
Relaxing place, sometimes celebrating Groups and families. Good Restaurant (not the poolside one ;) Pretty flexible for Filipino circumstances, good for drone shots. Great infinity pools, friendly helpful staff. Dont expect good WiFi in the mountains ;)
The Room was not good at all and reception service is below par we were not even assisted upon check in or even on our departure.The plus factors that made our staycation memorable is the view of the mountains, pool and food. The young and energetic part time students at the resto and pool is a plus . They know what service customer service is all about.Maybe will visit again but probably for pool access only.
Since this resort opened, I visited this place once in a while for it's relaxing ambiance and superb view. In fact, I brought several of my friends and family here who come to visit CDO. We come here to enjoy the place and go swimming but only experienced the WORST CUSTOMER SERVICE EVER when I brought 100 people for a very important gathering - our 2nd Grand Family Reunion. THE RESERVATION I made my reservations almost a year ago (January 24, 2019) before our reunion (Dec. 24-25, 2019) due to the fact that I've heard this place is easily FILLED OUT especially during the peak season. Aside from personally booking the date, I emailed them the details (good thing!) thru their Event Sales Criss Cagampang as follows: 1. Villa 1 (15 pax) 2. Dorm at Campsite (16 pax) 3. Choice Superior King (5 rooms) 4. Standard Double without Balcony (4 rooms) 5. Premiere King (via Agoda) 6. Buffet for 100 pax (P450/person) She then emailed me a quotation for my reservation and then later on signed a contract after I made a 50% downpayment. I was also happy to see that one of the front desk personnel happened to be my classmate in high school (Maybelle Faborada) which made me more comfortable and expect to have a smooth transaction with the resort (sad to say, she failed the customer service department along with Criss, VERY UNPROFESSIONAL!) THE ACCOMMODATION Around May or June, I made a follow-up and was disappointed to find out that Villa1 was not included in my reservations list and has been booked by another custoemr for the scheduled date. She (Criss Cagampang) even insisted that I did not book her Villa1 as it was not in their logbook and offered me another Villa which was far from the campsite where we intend to book the rooms so the whole family could just stay in the same area. And worst, the Villa she offered me was almost doubled the rate of the Villa I originally booked. I asked her for the contract I signed but she couldn't provide me for no valid reason. Good thins I still have the quotation she emailed me, so the Villa was given back to me without her being truly apologetic (I know a sincere apology and a fake one). I was pissed off with the situation and raised the issue to my highschool classmate frontdesk (Maybelle) and she only told me to just brush it off since the villa was already included back in my reservations list. Like whaaaaaat?!?!?! Is that how they are trained to pacify their customers? Grrrr!!! Weeks after, I went back to Ultrawind to add more rooms but unfortunately most of the rooms are already booked. Good thing there is a dowrm available and although it's too far from the campsite, I still booked it for Dec. 23 so we can stay there a day before our event to prepare and set up everything from the function hall stage decor the camp ground for our sportsfest. And also reserve the dorm for Dec. 24 just in case more guests are coming. Days or maybe weeks after, I call them to reconfirm my additional booking and then again, I was so upset to know that the dorm I recently booked is only available for Dec. 23 and that the 24th as already booked by another custome.r wth!!! For the second time, this happened and I really wanted to cancel everything but I have no choice since it's only a month away from our reunion and because the additional reservation was only verbal, I have no choice but to deal with it not being able to book the dorm for Dec. 24th. I can't control my temper and raised my voice over the situation and since then, Criss never spoke to me. Very unprofessional! Tips: Make sure to yhave all your bookings documented and you should secure a copy for you to have a proof of all your reservations and transactions. All throughout the busy preparations with just a month away from our scheduled event, I made several attempts to call them for some follow-ups and updates for any changes, additional bookings, and whatnots but it's seems they're too busy most of the time that they WOUDLN'T answer my calls or even make a return call. Worst, while you're talking to them on the phone, they PUT YOU ON HOLD and you hear them entertain other customers. We have no choice but to travel to Ultrawinds everytime we need to transact with them. It was Maybelle who attended to me as Criss doesn't want to show her face in front of me. Maybelle confirmed all my bookings a week before the event. SHE ALWAYS TOLD ME TO JUST KEEP IT COOL AND SMILE. WOW! CAN'T YOU NOT DO THAT INSTEAD WHEN YOU TRANSACT WITH YOUR CUSTOMERS?!?!?! THERE'S NO REASON FOR A CUSTOMER TO GET UPSET IF YOU ONLY PROVIDE AT LEAST A GOOD SERVICE. So, here comes the day when I checked-in on Dec. 23rd, I was again SOOOOO PISSED OFF TO KNOW THAT ONE ROOM FROM MY RESERVATIONS LIST WAS NOT ON THEIR LOGBOOK. THE MALE FRONT DESK JUST TOLD ME THAT HE WAS ONLY BASING THE INFO FROM THE LOGBOOK HE SHOWED ME AND NEVER OFFERED A SOLUTION BUT INSTEAD ASKED ME TO WAIT FOR THE FEEDBACK FROM THE PERSON IN CHARGE WHO WILL BE ON DUTY THE NEXT DAY. THIS IS INSANE!!! AND WHEN I ASKED HIM IF HE COOULD SEND SOMEONE WHO CAN ASSIST US AT THE MAHOGANY HALL SO WE CAN SET UP STAGE DECORATION, HE SAID NOBODY IS ON DUTY BECAUSE OUR EVENT IS SCHEDULED ONLY ON DEC. 24TH. IN ALL HOTELS AND RESORTS I'VE BEEN TO, MAINTENANCE SHOULD BE AVAILABLE ANYTIME OR AT LEAST DURING OFFICE HOURS, RIGHT? AGAIN, POOR SERVICE!!! THE FUNCTION HALL Few months after the first encounter with their poor customer service, we scheduled for an ocular inspection, and was even MORE DISAPPOINTED!!! We have to decide which venue to use. We want the Amphitheater because of its majestice view of CDO and the Macajalar Bay but since it's an open area, it's not ideal for Senior Citizens due to the cold weather at night while having our dinner program. So we chose the Mahogany Hall since it's an airconditioned function hall (WATCH OUT FOR THE EXTRA FEE) with a full glass wall that still has that panoramic view. At least, the room temperature can be controlled. The venue only included basic sound system (DURING THE EVENT NIGHT, THE OPERATOR USED HIS PHONE AND SEVERAL TIMES YOU HEAR AN IRRITATING BUZZING BACKGROUND SOUND WHILE THE PROGRAM IS ONGOING), 2 wireless mic, and tables and chairs set up. There is no basic stage set up available which means you have to provide on your own. I suggested perhaps if they could at least put some curtain wall or make the platform look nice with some cloth on the sides (just like most of the hotels can provide when having events), but I still get a "NO" response. So basically, the venue are all bare and only the very basic amenities. The function room can only be used STRICTLY for 4 hours (6-10 PM only). I was hoping we could stay until 12mn for the Christmas Countdown with a nice top view but they will close the area at 10PM so we have to go outside. I asked them if we could possibly use the venue for some indoor activities during day time but they will charge you P3,000 per hour. Also, I asked them if they could let us borrow some chairs and tables during our day activity, but then again, IT WILL BE AN ADD ON COST. You will have to pay P20 per chair. AND HERE COMES THE CHRISTMAS DINNER PROGRAM (DEC. 24, 2019 @6PM)... WHEN I ENTERED THE HALL, IT WAS VERY HOT AND I FOUND OUT THAT THE ALL THE AIRCONS WERE TURNED OFF. SO I CONFRONTED THE PERSON IN-CHARGE AND EXPLAINED TO ME THAT THE AIRCON IS NOT INCLUDED IN OUR CONTRACT. OTHERWISE, WE NEED TO PAY P4,000 FOR THE AIRCON. LIKE WHAAAAAT? A CLOSE DOOR FUNCTION HALL SHOULD HAVE AN AIRCON AND IT SHOULD BE PART OF THE AMENITIES, RIGHT? AND IN THE FIRST PLACE, IT WAS NEVER EXPLAINED TO ME WHEN WE BOOKED THE FUNCTION HALL. IF THAT WAS THE CASE, WE COULD HAVE CHOSEN THE AMPHITHEATER INSTEAD. I FELT LIKE WE WERE HOLD UP BY THE MANAGEMENT FOR ANOTHER 4K DURING OUR FAMILY CHRISTMAS PARTY. TIP: If you intend to have family activities or sportsfest, it is best to rent tables and chairs from the outside where you only have to pay P2 per chair and have the activities at the campsite to save you money. TRANSPORTATION I booked the bus (with a seating capacity of 55 persons) through Maybelle for P3,750 scheduled to pick up exclusively for our family members at Radyo Ultra at exactly 9AM going to Ultrawinds. Family members from far places outside CDO arrived at the pick up area as early as 8:30 AM so they don't miss the bus that will depart at 9AM as scheduled. IMAGINE SOME FAMILY MEMBERS COMING FROM FAR PLACES HAVE TO TRAVEL EARLY JUST TO CATCH THE BUS AT RADYO ULTRA WHICH IS SCHEDULED TO DEPART AT 9AM GOING TO ULTRAWINDS. ALTHOUGH THE BUS WAS ALREADY STATIONED AT RADYO ULTRA, THERE WAS NO DRIVER. SINCE OUR SPORTSFEST WILL START AT 10AM, SOME OF OUR COMMITTEE MEMBERS OPTED TO HIRE A VAN (AT OUR OWN EXPENSE) SO THEY CAN ARRIVE AT THE VENUE BEFORE 10AM TO PREPARE FOR THE ACTIVITY. ABOUT ONLY 15 FAMILY MEMBERS WERE LEFT AT RADYO ULTRA AND WAITED FOR THE BUS DRIVER TO ARRIVE. BUT THERE WAS NONE. SO THE MANAGEMENT OFFERED US TO TAKE THE SHUTTLE INSTEAD AND HAVE THEM PAY P200 EACH. LIKE WHAAAAT? WHAT ABOUT OUR BUS RESERVATION? THIS IS VERY UNACCEPTABLE! WE HAVE BOOKED THE BUS EXCLUSIVELY FOR OUR FAMILY MEMBERS AND YET THEY DID NOT PROVIDE US WITH WHAT WAS BOOKED WEEKS BEFORE THE EVENT. SINCE THERE IS NO BUS DRIVER, WE HAVE NO CHOICE BUT TO LET OUR FAMILY MEMBERS RIDE THE COASTER ALONG WITH OTHER PASSENGERS. THE FOLLOWING DAY, WE SCHEDULED THE BUS TO DEPART AT 11AM GOING TO RADYO ULTRA. AND THEN AGAIN, THE BUS WAS THERE RIGHT BESIDE VILLA 1 AS INSTRUCTED, BUT ENDED UP LEAVING THE VENUE PAST 12 NOON WAITING FOR THE DRIVER TO SHOW UP. WORST, WE PAID FOR THE FULL AMOUNT OF P3,750 FOR THE BUS THAT WAS NEVER AVAILED BY OUR FAMILY MEMBERS EXCLUSIVELY GOING TO ULTRAWINDS. CHECK-OUT I went to the reception area to pay our bills at around 9:30 AM to make sure everything are settled and that we are all ready to check out at 12 noon. I intend to go there early so I can still have time to bond with my family before we take off. I talked to Maybelle and she said we have to wait so we just stayed at the lobby. After about 30 minutes, I went back to her and that she said they are still preparing the bill. LIKE HOW LONG WOULD IT TAKE TO PREPARE THE BILL?!?!?! TO CUT IT SHORT, WE FINISHED PAYING THE BILLS FOR MORE THAN AN HOUR. RIDICULOUS!!!! AN APPEAL TO THE MANAGEMENT To Girlie and Aga Suan, thank you for giving us 10% discount on all our rooms through Roberto Amplayo Jr. and Robin Ralph Payat. Ultra Winds is no doubt one of the best mountain resort in CDO because of its scenic view, however, Customer Service totally sucks! It's one hell of a ride dealing with your staff like as if they're more superior than their customer. Your business is at risk because of the wrong people you have entrusted to manage the resort. I've read most of the reviews and it all boils down to POOR CUSTOMER SERVICE. It's been years and I see no improvement. In the hospitality industry, the main priority is to provide the highest possible level of hospitality which obviously what is lacking in this resort. I suggest you need to pay more attention in training your staff with the industry standards and best practices. Providing excellent customer service will see you gain loyal customers that’ll help your business grow. Consider the perspective of the customer. THE AMOUNT WE'VE PAID IS NOT COMMENSURATE TO THE SERVICE THAT WAS GIVEN TO US.…
The place is great, we stayed for a night but was very disappointed when we woke up and found 2 people sleeping at the porch of our room, was looking forward to sipping a cup of coffee overlooking cdo in the morning but thanks to the crashers 😡
We upgraded our room after seeing the very basic room we had booked, stunning views from the new room. The bed was basic but comfortable, similarly the toilet and shower rooms, basic but functional, it all worked ok. It's not the Peninsular but are you are getting comfortable value for money. Restaurant staff are friendly but poorly trained, their product knowledge is weak. The pools are very clean looking, the water is wonderful, but there is a lack of attention to detail, eg the kiddies slides did not have the water running, it did the day before. Enjoyable, economic break.