Eurotel Naga
# 2 General Luna Corner Riverside Road, Bgy Dinaga, Naga, Luzon 4400 Philippines
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About
3.0
#14 of 17 hotels in NagaLocation
Cleanliness
Service
Value
Eurotel is a European themed hotel where you can get value for your money because we offer first class accommodation and services. Our rooms have new and classy designs for guest's comfort and pleasure. You may choose among different room classifications, Studio, Standard, Twin, EuroSuite1 and EuroSuite2. Among the amenities are personal care kits, slippers, dryers, safety deposit box, etc.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Karaoke
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Spa
Valet parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Shuttle bus service
Car hire
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Flatscreen TV
Bath / shower
Seating area
Telephone
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
On-demand movies
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Business
Languages Spoken
English, Filipino
Location
# 2 General Luna Corner Riverside Road, Bgy Dinaga, Naga, Luzon 4400 Philippines
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
31 Restaurants
within 1 kilometer
65Reviews3Q+A12Room tips
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Detailed Reviews
We stayed here for 2 days, we arrived 3 hours early but told to wait till 1pm to check in.
Room is clean, fairly big, riverview,toilet ok but i dont like wet floor.
Cons: all our pillows are dirty, yellowish and black disgusting but no choice
Room is clean, fairly big, riverview,toilet ok but i dont like wet floor.
Cons: all our pillows are dirty, yellowish and black disgusting but no choice
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Date of stay: December 2014
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We should have booked somewhere else. First, there is no parking as opposed to what is specified online. Next, the bathroom needs a lot of renovation; shower head and doors are broken, you won’t be able to come out if you close it. Lastly, you can connect to wifi but it’s not working. The price is good, but we did not get what we paid for.
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Date of stay: November 2017Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice friendly staff, reasonable rates, the bathroom & shower was excellent I would recommend this hotel to anyone who visits Naga. Located in the centre of town close to everything, the food was ok over all nice place.
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Date of stay: January 2016Trip type: Traveled as a couple
Location
Cleanliness
Service
Room Tip:Â Ask for special rates
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked a room with this hotel through booking.com from sept19-22 so me and my husband can celebrate the peñafrancia festival. Upon confirming my reservation, i was advised to pay at the hotel directly as it was one of their agreements. I called several times with the manager of the hotel to make sure I get a river view room and the manager confirmed with me that I did and that they will accept my payment upon my arrival even if I am already willing to pay in advance. Upon my arrival, I was told that the reserved room I have is superior twin since I requested for a river view room even if it is stated on my reservation with booking.com that I reserved for a queen size bed and even if the manager confirmed that i get a river view room.Aside from this, I was told that my room rate was changed from 5,400php to 5,700 because of the river view request. I was tired that day and absolutely had no energy to discuss and argue so i paid them in full. Upon reviewing their regular rates, i found out that the regular charge for the room i paid is 1,900. Clearly the hotel is taking advantage of the festivity for that weekend but 200% additional is insane! I haven't gone up to my room yet when one of the hotel staff approached me and asked how many are staying kn the room to which i responded 2 but since she saw me i have 4kids with me she said they are nit allowing extra guests. I told her i would only freshen up, leave my things and go and that's when she just left which for me is absolutely professional! I paid the full price without heading to my room yet and was already being questioned by the staff as to who is staying with me? I feel like complaining abt the quality of the room will be useless but for the benefit of those making their research, beds and linens are horrible!. I have yet to make a few research to file a complaint to the department of city of naga against hotels overcharging during the Peñafrancia festival and I will make sure this issue is raised so they can look at hotels taking advantage of this season. I will also file a complaint to booking.com if that is possible. Lesson. learned, record every conversation if possible and of course never go to Eurotel.
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Date of stay: September 2014Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EUROTELCM, Manager at Eurotel Naga
Responded Oct 17, 2014
Dear Ms. Ruth, Thank you for your feedback on TRIP ADVISORY. Firstly, we would like to apologize for the inconvenienced and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, name of attending staff, etc.). We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards. Once again, please accept our sincere apologies and we look forward to serving you again. Should you require any further assistance, you are most welcome to contact the undersigned. The Management Eurotel Group
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am currently checked in here in Eurotel Naga City. When i made the reservation via frontdesk i was clear that im staying for 3 nights. I gave my debit card and paid for the 1st night. Nobody told me abt payment cut-off the next day i checked in. My first day went well until last night at 10:30pm awakened by a loud voice saying "room check", twice and when i reached the door it was already opened..good that i had the upper lock secured. I didn't fully open the door and asked them to call me via room phone which they did not so i called the frontdesk myself to ask why the unacceptable protocol of room check late at night. To quote the frontdesk "room check po yun to find out kung nandyan na po kayo kasi kanina ka pa namin inaabangan" so i asked why. She said because i didnt pay yet and it's turn over time. I could not believe what i was hearing. 1st, when i checked in nobody informed me that i should pay daily. My understanding was after check out i can settle the last two days. Have i known why should i not do that? 2nd, why on earth should it be opening the door of your guest late at night first before calling via room phone to check if the guest is in the room 3rd, when i asked for a manager, the girl said she is still in manila and they don't know when she is coming back from a conference and that they only have a supervisor. When i asked for the supervisor, the frontdesk rep said it was one of the two guys who opened my door and will be back 6am today. Really? Imagine the fear of a guest, alone and sleeping to be awakened by this situation. Now, please tell me, anyone from your managememt that you indeed practice this protocol/rule and deemed as proper/right. Nonetheless, I am giving the place a 4 star rating for it being clean, large and near dowtown.
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Date of stay: June 2014Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EUROTELCM, Manager at Eurotel Naga
Responded Jul 30, 2014
Dear Ms. Anna, Thank you for your feedback on TRIP ADVISORY. Firstly, we would like to apologize for the inconvenienced and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, name of attending staff, etc.). We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards. Once again, please accept our sincere apologies and we look forward to serving you again. Should you require any further assistance, you are most welcome to contact the undersigned. The Management Eurotel Group
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is so bad I'm trying to think of a word that I don't have to use stars to block the letters out.
We treated ourselves to staying in a hotel and I wish we hadn't bothered and just slept in a cardboard box.
I'll start with the room: dull, unclean and badly lit. Our bathroom was covered in black mould and there were several bugs crawling around.
We found a bowl of charcoal (?) and horrible clumps of black hair under the bed and the bed mattress was made of something worse than foam...might aswell of slept on the floor.
The breakfast...well considering this hotel is called 'EUROtel' the breakfast they serve is so far from European it's almost hilarious. The heaters are left on at all time so the food that comes out already cooked becomes burnt and over done. I swear the eggs could of been used as a type of rubber. There is no fruit just noodles rice and meat. All overbooked in oil.
But what annoyed me the most is the utter lack of customer service that goes on in this hotel.
After returning the bowel of God knows what ( maybe the leftovers of some weird ceremony) there were no apologies or anything and when it came to us checking out it got even worse.
After explaining our hygiene levels in our room were below standard. It was then blamed on us as we didn't request our room to be cleaned ( we hadn't even been asked if we wanted that service in the first place) as if room service was going to get rid of months of mould growing in the tiles!
The supervisor then refused any form of compensation and would not look at me in the eyes and continued to try and speak to my partner. I found this so incredibly sexist and rude, if you are going to adopt a 'euro' name in your title, then adopt the euro ways and treat woman equally to men. Eventually they gave us an insulting 10% back but I couldn't be bothered putting up with his demeaning attitude.
As you can see I would not recommend this GHASTLY hotel. I think I would rather poo in my hands and clap than stay here again.
We treated ourselves to staying in a hotel and I wish we hadn't bothered and just slept in a cardboard box.
I'll start with the room: dull, unclean and badly lit. Our bathroom was covered in black mould and there were several bugs crawling around.
We found a bowl of charcoal (?) and horrible clumps of black hair under the bed and the bed mattress was made of something worse than foam...might aswell of slept on the floor.
The breakfast...well considering this hotel is called 'EUROtel' the breakfast they serve is so far from European it's almost hilarious. The heaters are left on at all time so the food that comes out already cooked becomes burnt and over done. I swear the eggs could of been used as a type of rubber. There is no fruit just noodles rice and meat. All overbooked in oil.
But what annoyed me the most is the utter lack of customer service that goes on in this hotel.
After returning the bowel of God knows what ( maybe the leftovers of some weird ceremony) there were no apologies or anything and when it came to us checking out it got even worse.
After explaining our hygiene levels in our room were below standard. It was then blamed on us as we didn't request our room to be cleaned ( we hadn't even been asked if we wanted that service in the first place) as if room service was going to get rid of months of mould growing in the tiles!
The supervisor then refused any form of compensation and would not look at me in the eyes and continued to try and speak to my partner. I found this so incredibly sexist and rude, if you are going to adopt a 'euro' name in your title, then adopt the euro ways and treat woman equally to men. Eventually they gave us an insulting 10% back but I couldn't be bothered putting up with his demeaning attitude.
As you can see I would not recommend this GHASTLY hotel. I think I would rather poo in my hands and clap than stay here again.
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Date of stay: July 2016Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed with my family for more than 10 days in this hotel last April. Got 2 Euro suite rooms. The rooms were clean and large. The staff were excellent and very attentive to your needs. I've checked in to different hotels in different parts of the world and I will definitely will be recommending this hotel and staying again when I'm back.
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Date of stay: April 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EUROTELCM, Manager at Eurotel Naga
Responded Jun 12, 2014
Dear Mr. Edwin Tan, Thank you for your kind feedback. It has been our pleasure to welcome to EUROTEL HOTEL – Naga Branch. We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price. If at any time you have a suggestion on how to improve our service, please just let us know. (We wouldn't mind if you recognized any one of our star performers either!) We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future. We look forward to serving you on your next trip. Thank you once again. Sincerely, Corporate Marketing Eurotel Group
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I had arrived from a long motorcycle ride from Luciana. I was parking the Motorcycle in their non existent car park. The 3 staff behind the counter did not even acknowledge her or even look up when she tried to get their attention. I tried to cancel my booking as the parking for my motorcycle was not secure and they would not accept. Do not stay here. Rude.
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Date of stay: January 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wow can I just say even for the Philippines (a third world country) the room smelled horrible from the moment you open the door. The bed was a piece of foam and sheets where paper thin, no blanket was provided and it was not possible to adjust the climate control. The bathroom spray had feces on it and the towels smelled like feces. Even for the price you're better sleeping on the side of the road. The tv has an alarm (for what?!? It was probably worth 50 USD) the remote was tethered to the wall and the walls where full of mold and stains from who knows what. The bathroom shower barely worked and unfortunately we had no other choice to stay the night because other hotels where all booked ( I wonder why?!?) the staff was friendly but that's about it. If you're American; don't bother with this place it's a zero star in our book. (Unless you're a big fan of mold)
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Date of stay: August 2017Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a new hotel about two years old by the riverside. It is also opposite the public market so can be interesting to look around and experience local culture.
As expected of new hotels, the room, bathroom, linens and carpets are all very clean and fresh smelling. The room is also spacious with a small dining table for two and a desk for working. Hot water for the hot water kettle can be requested if you want to prepare your 3 in 1 coffee in the room which are all provided free. Beds have a simple foam mattresses but clean and reasonably comfortable. Only negative comment is with the bathroom. This is not tall people friendly as the overhead shower is installed too low just inches above my head and I am not even very tall. There is no provision for shower curtain but only a half shower enclosure so we had to shower with care so that water is not dripping to the floor outside the tub. Breakfast, which is served at the lobby is simple with only a few dishes and bread but acceptable with hot coffee and juice (too sweet).
We would still go back to this hotel as this is good value for money
As expected of new hotels, the room, bathroom, linens and carpets are all very clean and fresh smelling. The room is also spacious with a small dining table for two and a desk for working. Hot water for the hot water kettle can be requested if you want to prepare your 3 in 1 coffee in the room which are all provided free. Beds have a simple foam mattresses but clean and reasonably comfortable. Only negative comment is with the bathroom. This is not tall people friendly as the overhead shower is installed too low just inches above my head and I am not even very tall. There is no provision for shower curtain but only a half shower enclosure so we had to shower with care so that water is not dripping to the floor outside the tub. Breakfast, which is served at the lobby is simple with only a few dishes and bread but acceptable with hot coffee and juice (too sweet).
We would still go back to this hotel as this is good value for money
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Date of stay: September 2015Trip type: Traveled with friends
Location
Cleanliness
Service
Room Tip:Â ask for a room with a window to the river, a corner room is even better with the river view and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked thru agoda. Just try to check online because their rates keeps on changing depending on the availability.
I don't think they are checking their emails much. better just try to reach them by phone.
LOCATION
PhilippinesLuzonBicol RegionCamarines Sur ProvinceNaga
NUMBER OF ROOMS
83
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Eurotel Naga
Which popular attractions are close to Eurotel Naga?
Nearby attractions include St John The Evangelist Metropolitan Cathedral (0.8 km), Porta Mariae (0.8 km), and Plaza Quince Martires (0.5 km).
What are some of the property amenities at Eurotel Naga?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Eurotel Naga?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Eurotel Naga?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Eurotel Naga?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Eurotel Naga?
Conveniently located restaurants include 1st Colonial Grill, Geewan, and Graceland.
Does Eurotel Naga have airport transportation?
Yes, Eurotel Naga offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Eurotel Naga?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Eurotel Naga?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Eurotel Naga?
Many travellers enjoy visiting Jose Ma. Panganiban Y Enverga Historical Marker (1.3 km) and St. John the Evangelist Metropolitan Cathedral (1.3 km).
Is Eurotel Naga accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.