Starview Plaza Hotel
About
Welcome to Starview Hotel, your Naga “home away from home.” Starview Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Rooms at Starview Hotel offer a refrigerator providing exceptional comfort and convenience, and guests can go online with wifi.
Room service is one of the conveniences offered at this small hotel.
While visiting Naga, you may want to try some oyster at one of the nearby restaurants, such as Oyster Villa.
Plus, during your trip, don't forget to check out Basilica of Our Lady of Penafrancia (1.0 mi), St John The Evangelist Metropolitan Cathedral (0.2 mi), and Porta Mariae (0.2 mi), some attractions that are a short walk from Starview Hotel.
Starview Hotel puts the best of Naga at your fingertips, making your stay both relaxing and enjoyable.
Location
Reviews
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Everything in the toilet and shower is old and rusty. Check in was smooth and they have a small lift too. Overall it was okay, but needs an upgrade


When I complained to the front desk, they only sent housekeeping. I asked to talk to the manager but they said he/she went home for the night so I asked front desk to tell the manager that I will talk to him/her early in the morning.
However, no manager met me in the morning. I even had to pay the full room rates despite the inconvenience they caused me!!!
1. Front desk lady told guests their respective numbers [no key cards given]. Guests assumed, after some minutes of waiting downstairs, that there shall be assistance upstairs [4th and 5th flrs] but none.
2. Going back to the ground floor, guests has to remind front desk about the key cards when they were already sent upstairs after ten minutes.
3. Aircons did not work. So guests called front desk. After some long wait, other guests reassigned their room.
4. Impatient due to the inconveniences, guest decided to communicate with front desk lady by the portico instead of coming back and forth fifth floor. Front desk lady and other personnel ignored. So guests were already angry and went down, himself, bringing a stinking pillow for replacement. The phones need replacements that is why.
5. Some few minutes later, a pillow was brought to the room with the same smell that was. Only the pillowcase was replaced.
6. Another call but the pillow NEVER returned until the following day. Two sachets of coffee were given instead.
7. In the morning, the host guest confronted the front desk regarding the previous night's incidents but the front desk personnel were dismissive, combative and haughty-looking.
8. After some fifteen minutes of skirmish, guest and staff agreed that the manager be met for clarification purposes. But no meals were served.
9. Noon time the host guest and the manager had a dialogue. The guest requested the manager to forgive everybody.
10. After the clarifications, the manager showed the guest the "incident report" did the personnel and the guest was so shocked that HE BECAME THE CULPRIT OF EVERYTHING! And the guests were locked out.
11. Wanted to clarify matters to the lady who submitted the report and after clarifying that what she wrote were falsified, the security officer did the lecturing to the guest instead, e.g., "Dapat respetuhin mo kami Sir kasi tao ka naming tinanggap dito..." and "Ipaliwanag mo sa akin, Sir, kung bakit kayo nagagalit sa report?" and other DAPAT's.
12. Despite the due clarifications that no one got angry and that the guests merely reacted to the personnel's recidivistic negligence, the security officer was insistent of his demands of respect and behavior imposed over the guests.
13. In the presence of the manager, everything went clear that the hotel's personnel ARE REALLY COMBATIVE AND ARROGANT. The manager further apologized.
14. Thirty minutes before the guests checked out, a new pillow was given them.
15. The twenty-four hour rate must have been satisfactory but the personnel, abominable!
"The front looks over the plaza. Traffic noise was not intrusive. There was an arts festival at the weekend and music was fairly loud but stopped at a reasonable hour. Early Sunday morning a police siren disturbed me. It was announcing the start of Fire Prevention Month."Read full review
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