The Carmen Hotel
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About
4.0
#6 of 18 hotels in NagaLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
The Carmen Hotel is on Peñafrancia Avenue in the quiet part of downtown Naga, located just off Naga City's busy central district. It is very accessible for both business and leisure travelers. The hotel is a few minutes' walk away from a major mall, a 24-hour convenience store, and 24-hour food establishments, as well notable tourist spots such as the Naga City Cathedral, the Archbishop's Palace, the San Francisco Church, and Plaza Quince Martires. Other popular Naga City cultural and dining destinations are a few minutes away via tricycle, taxicle, e-trike, or taxi rides. The Carmen Hotel is the only hotel in Naga City that offers a vantage point to two major Peñafrancia Festival events: the Traslacion and the Fluvial Procession. It lies between Peñafrancia Avenue (the route of the Traslacion procession) and the Naga River (the site of the Fluvial Procession). The Carmen Hotel is the best hotel in Naga to enjoy the Peñafrancia Fiesta held every September.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Boutique
Great View
Location
Peñafrancia St, Naga, Luzon 4400 Philippines
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
15 Restaurants
within 0.5 kilometers
198Reviews2Q+A37Room tips
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Detailed Reviews
This was my third stay in Carmen Hotel. I would say, I can still look forward in staying in the hotel once again. Great ambiance, nice staffs. (Willie, I should remember him as he assisted me even though it's late already.) Jorgina, though I did not meet her, she's so nice in taking my reservations over the phone.
just a point to improve: The wi-fi in the third floor is really poor. I stayed in room 305 and I cannot work due to wi-fi failure.
just a point to improve: The wi-fi in the third floor is really poor. I stayed in room 305 and I cannot work due to wi-fi failure.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: January 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Highly recommended! Truly your home away from home. My son loved the room we stayed in! It was comfy and clean. The staff were all accommodating and friendly. The food at Baba are superb! They have big servings, you get your money's worth. But the smile on my son's face says it all when he was at the pool. I hope you will keep it regularly maintained for family visitors. Kudos!
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Review collected in partnership with this hotel
Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Respectful crew and child friendly hotel. It's my 3rd stay and will be back for more. The food was okay too. One thing to improve is the internet connection. It was so slow and unstable. But it was probably because it's just after the typhoons. Aside from that, it was a very pleasant experience.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros: Staff are nice and helpful
Breakfast buffet is good(Love the choco drink reminds me of baguio batirol)
Etrike service was useful although I was hoping that they have it till 6pm.
Cons: Don't get me wrong Carmen hotel is really clean and fragrant but I'm starting to see little bathroom grouts and stains so a little maintenance perhaps.
Room service charge for baba restaurant should be removed..just a suggestion.
If I were to visit naga I would definitely stay here again.
Breakfast buffet is good(Love the choco drink reminds me of baguio batirol)
Etrike service was useful although I was hoping that they have it till 6pm.
Cons: Don't get me wrong Carmen hotel is really clean and fragrant but I'm starting to see little bathroom grouts and stains so a little maintenance perhaps.
Room service charge for baba restaurant should be removed..just a suggestion.
If I were to visit naga I would definitely stay here again.
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Date of stay: April 2018Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheCarmenHotel, Manager at The Carmen Hotel
Responded May 14, 2018
Dear Ms. Cristine, Thank you for taking the time to write review, your comments are very much valued. We really appreciate your comments regarding your stay. Our staff members strive their best to provide customer service that our guests expect. Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you again on your next visit. Best regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable rooms, amenities are excellent with very friendly and accommodating staff. The room is very much cozy, smells nice and clean. It is walking distance to downtown Naga, and near schools, banks and churches too. I give 5 stars for its accessibility. The outside design is a modern vintage theme with good lightings! Pricing is just right! Will definitely recommend!
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Date of stay: November 2016Trip type: Traveled as a couple
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online M, Director of Sales at The Carmen Hotel
Responded Jan 27, 2017
Thank you for taking the time to review your stay with us! Take care!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stay for 2 nights on 2 double bed room. Clean and spacious room with refrigerator and adequate amenities. Staff were courteous and friendly. Swimming pool was clean and adequate. Buffett breakfast was ok, did not have many choices but has omelet station. Relatives stayed for a night visit and we were given significant discount for last minute additional room. Our room was overlooking the city view but was quite hard to see due to structural bars on the windows. Port Mariea is walking distance as well as the San Francisco church. ATM banks and stores were within walking distances. Express Van terminal is tricycle ride away across from the SM but the Bus station is separate.
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Date of stay: May 2019Trip type: Traveled with family
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheCarmenHotel, Reservations Associates at The Carmen Hotel
Responded May 15, 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us a good rating. We appreciate your positive feedback about our hotel. We do take pride in catering our guests' needs the best way we can. If you are travelling to our area again soon, please do not hesitate to contact us. Take care!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To say the least our stay was comfortable and very relaxed. A big plus for me was their spacious parking lot. A bit expensive for 4000 a night but got them for their protected parking space. Maraming salamat the carmen.
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Review collected in partnership with this hotel
Date of stay: October 2018Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheCarmenHotel, Reservations Associates at The Carmen Hotel
Responded Nov 27, 2018
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for taking the time to give your feedback. We are glad that you feel safe and secured during your stay with us. Looking forward to have you as our guest again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 3 nights and really wanted to like this hotel due to its prime location (walk to the city), ease of parking, decent food, and the most comfortable beds in Naga (if you weigh less than 50kg then the beds would be a bit on the hard side for you)
However, it is let down by poor internet connection, ant issues, and 1-star hotel management policies. If it were managed by a reputable hotel chain who knows what hospitality is about then customer experience would be more positive. The staff tries hard so it still has potential to be Naga’s top hotel.
However, it is let down by poor internet connection, ant issues, and 1-star hotel management policies. If it were managed by a reputable hotel chain who knows what hospitality is about then customer experience would be more positive. The staff tries hard so it still has potential to be Naga’s top hotel.
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Date of stay: October 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheCarmenHotel, Reservations Associates at The Carmen Hotel
Responded Nov 26, 2018
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for taking the time to give us your feedback. We do take pride in catering to our guests' needs the best way we can. We do apologize for the slow internet connection but we are currently taking steps to upgrade it. Moreover, our staff member strive their best to provide quality customer service that our guests expect. Our commitment to guest will continue, and will surely improve in this aspect. Looking forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked two rooms at The Carmen for my wife and her family group to enjoy a shopping trip in Naga; and so the kids could have a swim in the hotel's swimming pool for a treat.
Rooms were comfortable and clean, and everyone got a good night's sleep.
There was a small problem with one of the aircon units leaking, but it was dealt with promptly even at 10pm.
The family thoroughly enjoyed the swimming pool, which was clean and safe.
Full marks to the pool attendant for doing his job well and telling the kids not to run by the poolside or climb where they shouldn't.. (There are so many places these days where the pool attendant is either sleeping or fiddling with their phone!). All the other staff at the hotel were similarly attentive and service-orientated. Great job !
On check-in, there were no requests for pointless deposits, or dodgy demands to hold onto people's IDs; which was appreciated.
Just one minor gripe: Although each room accommodates 4 people, a breakfast is only provided for 2 people and the other 2 breakfasts are chargeable. This policy needs reviewing, as kids really don't eat very much for breakfast and I feel the room rate should be inclusive of breakfast for all.
Will book here again. Keep up the good work.
Rooms were comfortable and clean, and everyone got a good night's sleep.
There was a small problem with one of the aircon units leaking, but it was dealt with promptly even at 10pm.
The family thoroughly enjoyed the swimming pool, which was clean and safe.
Full marks to the pool attendant for doing his job well and telling the kids not to run by the poolside or climb where they shouldn't.. (There are so many places these days where the pool attendant is either sleeping or fiddling with their phone!). All the other staff at the hotel were similarly attentive and service-orientated. Great job !
On check-in, there were no requests for pointless deposits, or dodgy demands to hold onto people's IDs; which was appreciated.
Just one minor gripe: Although each room accommodates 4 people, a breakfast is only provided for 2 people and the other 2 breakfasts are chargeable. This policy needs reviewing, as kids really don't eat very much for breakfast and I feel the room rate should be inclusive of breakfast for all.
Will book here again. Keep up the good work.
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Date of stay: June 2018Trip type: Traveled with family
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Having worked in the wedding industry for some time, I knew exactly what my wedding should be like. That’s why discovering The Carmen Hotel’s Sky Lounge have I thought a ray of sunshine to me. I saw a great potential in this hotel. They are the only hotel in Naga that offers rooftop venue reason why immediately I booked our wedding reception few weeks after exchanging messages with their marketing last year. We booked The Carmen Hotel in October 2017 for our wedding on April 2018. Since I have a background in wedding styling, I took the challenge to DIY our wedding. I tried to make arrangements with the hotel, like a wedding package they can give us to maximize their services, but apparently, it’s not available. Our wedding last April 21, 2018, was the first ever wedding at the Sky Lounge and imagining it that way made me hope that for some reason they would give us special attention, but unfortunately, we began to have concerns with the hotel as soon as we started the whole process.
Having an experience working with various wedding venues in the past I can say I am in a good position to leave an honest to goodness review for this hotel.
Leaving these points here to give soon to be brides a heads up and the hotel a room to grow:
1. We booked the rooftop venue with basic lights and sound inclusion. Didn’t I know basic lights of Carmen Hotel means 4-8 bulbs only for a 241 s/sq venue. From there I knew it won’t be enough to light the whole place so I look for a string lights supplier. It requires me an additional 100 bulbs of string lights for the place to be perfectly lit and additional unexpected expenses for the third party supplier. Apart from the additional expenses that cost us for adding lights, Carmen Hotel charged additional power consumption fee for the lights we added. They also promised to give assistance during the installation but no person from the engineering department was there to help us that night.
2. The sound system was terrible too. I booked the best wedding host in Naga and got the worst audio system from the hotel. Faulty microphones the entire evening. A technician was promised to standby but didn’t see anyone helping our host out.
3. The bridal suite was huge but so freakin hot. Everyone from the room was complaining so we requested for an electric fan. It was shown in most of our wedding photos though. Our coordinators also mentioned that it happens every time they held their preparation at Carmen.
4. The 8 am set up time that we agreed on started at past 10 am. I wasn’t able to maximize my time facilitating the set-up and styling the venue because I had to do my own preparation.
5. Carmen Hotel offers formal event services but does not know about basic table setting. They don’t have charger plates and use paper napkins. Our catering was able to provide the proper table napkin though. Chairs were inserted under the tables when it shouldn't be since the tablecloth will be ruined. Cutleries were not arranged and placed on the table too!
6. Few months before the wedding day, I asked the banquet team of the hotel if their tables are enough; they confirmed that to me though. However, on the day itself, it was not sufficient. Our guests were jammed tightly and seated uncomfortably. Didn’t they know that the package I paid for the florist for the table centerpieces was for the exact number of tables we expected from the hotel.
I used to like the Carmen, it’s bright, smells good and looks clean, my family and relatives used to check in there. But after our wedding, they turned to be just an average hotel to me, with good potential yes, but poor service. Right now, they aren’t ready for formal events like weddings that require attention and proper management.
Having an experience working with various wedding venues in the past I can say I am in a good position to leave an honest to goodness review for this hotel.
Leaving these points here to give soon to be brides a heads up and the hotel a room to grow:
1. We booked the rooftop venue with basic lights and sound inclusion. Didn’t I know basic lights of Carmen Hotel means 4-8 bulbs only for a 241 s/sq venue. From there I knew it won’t be enough to light the whole place so I look for a string lights supplier. It requires me an additional 100 bulbs of string lights for the place to be perfectly lit and additional unexpected expenses for the third party supplier. Apart from the additional expenses that cost us for adding lights, Carmen Hotel charged additional power consumption fee for the lights we added. They also promised to give assistance during the installation but no person from the engineering department was there to help us that night.
2. The sound system was terrible too. I booked the best wedding host in Naga and got the worst audio system from the hotel. Faulty microphones the entire evening. A technician was promised to standby but didn’t see anyone helping our host out.
3. The bridal suite was huge but so freakin hot. Everyone from the room was complaining so we requested for an electric fan. It was shown in most of our wedding photos though. Our coordinators also mentioned that it happens every time they held their preparation at Carmen.
4. The 8 am set up time that we agreed on started at past 10 am. I wasn’t able to maximize my time facilitating the set-up and styling the venue because I had to do my own preparation.
5. Carmen Hotel offers formal event services but does not know about basic table setting. They don’t have charger plates and use paper napkins. Our catering was able to provide the proper table napkin though. Chairs were inserted under the tables when it shouldn't be since the tablecloth will be ruined. Cutleries were not arranged and placed on the table too!
6. Few months before the wedding day, I asked the banquet team of the hotel if their tables are enough; they confirmed that to me though. However, on the day itself, it was not sufficient. Our guests were jammed tightly and seated uncomfortably. Didn’t they know that the package I paid for the florist for the table centerpieces was for the exact number of tables we expected from the hotel.
I used to like the Carmen, it’s bright, smells good and looks clean, my family and relatives used to check in there. But after our wedding, they turned to be just an average hotel to me, with good potential yes, but poor service. Right now, they aren’t ready for formal events like weddings that require attention and proper management.
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Date of stay: April 2018Trip type: Traveled as a couple
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheCarmenHotel, Manager at The Carmen Hotel
Responded May 14, 2018
Dear Ms. Panambo, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we're currently taking steps to address this issue. Best regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good day, sorry for the late response. Regarding your query, Apologize but hotel do not allow pets inside the hotel premises.
Hotel transfers can be arranged but there are rates which does not include airport transfers.
"Good location, there's laundry service in front of the hotel. Near the town area, walkable and safe."Read full review
"Do not forget to bring your swim wear, gotta try the pool and also the gym! It is all for free, once you are a guest."Read full review
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LOCATION
PhilippinesLuzonBicol RegionCamarines Sur ProvinceNaga
NUMBER OF ROOMS
45
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Carmen Hotel
Which popular attractions are close to The Carmen Hotel?
Nearby attractions include St John The Evangelist Metropolitan Cathedral (0.1 km), Porta Mariae (0.2 km), and Plaza Quince Martires (0.3 km).
What are some of the property amenities at The Carmen Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Carmen Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Carmen Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Carmen Hotel?
Conveniently located restaurants include 1st Colonial Grill, Geewan, and Qué Pasa.
Are there opportunities to exercise at The Carmen Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Carmen Hotel have airport transportation?
Yes, The Carmen Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Carmen Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Carmen Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Carmen Hotel?
Many travellers enjoy visiting Jose Ma. Panganiban Y Enverga Historical Marker (0.5 km) and St. John the Evangelist Metropolitan Cathedral (0.6 km).