The Oriental Legazpi
Taysan Hill, Sto. Nino Village, Legazpi, Luzon 4500 Philippines
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Room & Suite (180)
Dining (121)
About
#9 of 31 hotels in Legazpi
Location
Cleanliness
Service
Value
Wherever You Are, You are Home at The Oriental Situated on top of Taysan Hill, The Oriental Legazpi offers an unforgettable view of the Mayon Volcano, Albay Gulf, and the Legazpi cityscape from the balcony of its rooms. This breathtaking backdrop is complemented by an array of conveniences that will convince even the busiest of individuals to pack their bags and head off for a quick vacation at Legazpi City, Albay. At The Oriental Legazpi, Albay’s best features are easy to see. A 15-minute drive is all it takes to get to the airport, and the city itself can be reached by car in 20. Visiting famous landmarks, such as the picturesque Cagsawa Ruins, can also be arranged through the hotel’s tour assistance facility. Guests can also do a variety of exciting activities nearby such as exploring delicious street food, tasting the famous sili ice cream, and wandering the fields via an ATV mobile to get to Mayon’s lava rocks. After a fun-filled day, the quiet sophistication of the hotel’s ambience will calm down the adrenaline rush. The rooms are finished in neutral colors and feature large glass windows that frame the spectacular sights surrounding the hotel. The accommodations all come with Internet connection, cable TV, and complimentary Filipino breakfast — perfect accompaniments for a day of unparalleled bliss and contentment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Free airport transportation
Conference facilities
Banquet room
Wifi
Infinity pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Airport transportation
Shuttle bus service
Meeting rooms
Spa
24-hour security
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
Filipino
Location
Full view
36Car recommended
Grade: 36 out of 100
32Restaurantswithin 1 km
8Attractionswithin 1 km
Contact
Taysan Hill, Sto. Nino Village, Legazpi, Luzon 4500 Philippines
Getting there
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633Reviews5Q+A100Room tips
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Outside of the spectacular view of Mayon Volcano, the staff: Almarth, Rey, May Anne, Dannica, were so warm and very accommodating. We enjoyed the dining experience as the servers, particularly Almarth and Rey were just amazing friendly people. They took genuine time to talk with us and educate us about the beauty of not only Mayon but it's neighboring attractions. The GM, Edel was also accessible and friendly. While hotel itself is somewhat dated, the location and view of Mayon was second to none. Compliments to the chef for the yummy dishes although we missed the chili ice cream. We would not hesitate to return to the hotel in our next visit.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip: I would definitely choose the mayon view room, close to the pool area.
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We stayed one night at the Oriental and we liked it! The staff was very friendly and the fire dancers put on a great show. My family had dinner at one of their restaurants and they were able to accommodate all 16 of us. We ordered various dishes and all were delicious! The infinity pool with a view of the Mayon is also very nice. They also have a free shuttle that took us to the airport which is very convenient. I would stay here again next time we come back to Bicol!
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Date of stay: February 2020
Value
Cleanliness
Service
Room Tip: Select a room with the Mayon Volcano view
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2 years ago I stayed here for a fortnight and really enjoyed it.I reccomended it to my brother and stayed there one night.instead of 3 restraunts open there was 1 this restraunt had no beer for 2 days. The evening meal we had was chaotic. My guests had finished their main courses before I started and I had to ask where my meal was.couldnt find wait staff to order desert and drinks and had to go to bar to order. Whole meal took over 2 1/2 hours . Far to few staff. Seems they have a new hotel in the centre of Legazpi.very disappointed.
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Date of stay: February 2020Trip type: Traveled with friends
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Response from raagne, Operations Manager at The Oriental Legazpi
Responded 16 Feb 2020
Dear ohngC2246GA, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will be investigating these concerns and we will do the necessary. Furthermore, you may email me at ramil.agne@theorientalhotels.com should you wish to discuss further. We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of. Sincerely, RAMIL A. AGNE Operations Manager
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This hotel is a disappointment now 2 years later Great for the views, close to CBD and airport I admit that cyclones and circumstances have damaged some of the infrastructure and renovations are happening to rooms and public areas. The restaurant badly needs a rethink! - gone are the chefs doing live cooking and all the buzz - just below par offerings, some of it should be hot and is cold and unappealing and some dishes run out and not replenished - no staff checking - you have to tell them. No live music in the restaurant anymore - there used to be. There used to be a large open room near reception with comfortable lounge chairs and a pianist - great for guests to relax - this area is all closed in and unappealing. There is new management here who is making a difference and getting things done - a long slow climb back to its former glory. I can only hope that in 2 years time when I visit again that this Hotel is grand again. Please.…
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Date of stay: January 2020
Value
Location
Service
Room Tip: mayon view
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Response from raagne, Operations Manager at The Oriental Legazpi
Responded 12 Feb 2020
Dear Mr. markwI6918VT, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will be personally looking into these concerns you highlighted and will do the necessary. We still have live performance/music in the restaurant actually during buffet (Wednesdays, Fridays and Saturdays). I will be checking why there is none during your stay and our apology for any inconvenience. Please feel free to email me at ramil.agne@theorientalhotels.com if you wish to discuss further. Sincerely, RAMIL A. AGNE Operations Manager
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First of all we booked this hotel thinking that the pictures look appealing and modern. But we were very disappointed when we got there. The first room given to us was a joke, the ceiling was full of molds and the veranda was very dirty. I complained and we were transferred to another room, which was better, but the glass shower door was lacking, making the whole bathroom wet, including the area where the toilet is. When we were about to eat breakfast one morning, we couldn´t find a clean table, and the funny thing was, only four tables were occupied that time, the rest were full of dirty plates left by other guests. And some items at the buffet section were not refilled. It is sad because the place has a potential but the lack of common sense and responsibility among the management and staff is ruining its potential. …
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Date of stay: January 2020
Helpful
Response from raagne, Operations Manager at The Oriental Legazpi
Responded 10 Feb 2020
Dear Ms. Evelyn, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I will be personally looking into these concerns you highlighted and will do the necessary. Feel free to email me at ramil.agne@theorientalhotels.com if you wish to discuss further. Sincerely, RAMIL A. AGNE Operations Manager
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We spent new years eve here at the oriental and yes the experience was superb! Will definitely come back 😍 special mention to my good friend Jayson Medina for the good service given to us while we are staying at the hotel. Thank you all 👍🙏
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Date of stay: December 2019Trip type: Traveled with family
Helpful
Response from raagne, Operations Manager at The Oriental Legazpi
Responded 10 Feb 2020
Dear jeccab2020, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will send your regards to Mr. Jayson Medina. Sincerely, RAMIL A. AGNE Operations Manager
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This month we spent three nights at the Oriental. There are only two things to recommend it, the location and view and Cherry and Weng, the masseuses. While staff was friendly and professional, the facilities have completely gone downhill and management seems in capable of addressing the issues. The Wi-Fi was terrible, the toilet stopped working two or three times and we had to call for repairs, and the executive suite in which we stayed with so poorly designed us to give no privacy to anyone using bathroom sink or shower.
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Date of stay: January 2020Trip type: Traveled with family
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Response from raagne, Operations Manager at The Oriental Legazpi
Responded 10 Feb 2020
Dear davidpG5389WJ, Thank you for the great review of the view of our hotel! We are glad that you enjoyed our SPA Service. Regarding other concerns, it is duly noted and we will do the necessary. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. You may email me at ramil.agne@theorientalhotels.com should you wish to discuss this further. We hope to welcome you back again to our hotel very soon! Sincerely, RAMIL A. AGNE Operations Manager
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To start with,The hotel looks extravagant.. from the pictures. The location of the hotel was really not ideal. Literally on top of Legazpi, far from everything. The entranceS were very hard to locate, good thing we have waze. Now we understand that a typhoon just hit Bicol Region. You could have at least warned us that your pool is unavailable, and so is half of your hotel. Even the complimentary buffet breakfast that is too pricey weren't that festive like in the pictures, they served corned beef, scrambled eggs (you have to wait for no refills, saggy sausages, reheated pancakes, and desserts and pastries that were lying there for the flies. For the rooms were ok, except for the "sliding" bathroom doors that has no lock, and you can see the person using the toilet. No privacy at all. It was almost a total waste of money if not for the fire dancera that entertained us. We were really sad expecting more from the accomodation. We didn't have enough time to plan because we thought The Oriental Legazpi can provide everything we expected.…
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Date of stay: December 2019Trip type: Traveled with family
Helpful
Response from raagne, Operations Manager at The Oriental Legazpi
Responded 10 Feb 2020
Dear Annika, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. You may email me at ramil.agne@theorientalhotels.com if you wish to discuss this further. We are still looking forward to your next visit and we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, RAMIL A. AGNE Operations Manager
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The management of Oriental Hotel Legazpi needs to work on improving the facilities, rooms, and its employees as well. The carpets of the hotel rooms smell very unpleasant and unbearable for us to stay in it. On the other hand, the view from the swimming pool is wonderful. It does not deserve to be rated 4 stars.
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Date of stay: December 2019Trip type: Traveled with family
Helpful
Response from Romeo R, General Manager at The Oriental Legazpi
Responded 2 Jan 2020
Dear Valued Guest, Greetings from Oriental hotel! Thank you for giving us your feedback on your recent stay in our hotel. The points that you have raised is well appreciated . The hotel is currently under major renovations because of the damage brought about by the recent typhoon.. I hope that you're experience will not prevent you in patronizing our hotel in the future, and rest assured that it will be a different experience on your next visit. I am enclosing my personal email and Phone number , in case you want to communicate with me furher.. romeo.co@theorientalhotels.com cp. no..09060250534 Best Regards, Mr. Romeo A. Co General Manager
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If you are looking for a hotel with spacious comfortable rooms and an infinity pool that looks right at volcano Mayon this is your place. This hotel has entertainment every night from live music to fire dancing. The staff is very friendly and friendly and helpful. The cons that I experienced were the hotel transfer was 15 to 20 minutes late arriving to the airport. Then the driver left me waiting inside of the van another 45 minutes before bringing another family and heading to the hotel which was only 10-15 minutes away from the airport. The food was mediocre and extremely overpriced. Buffett items looked old and not freshly replenished. Breakfast was included with the room also a buffet not being replenished and refreshed properly. You had to wait just to receive silverware to eat with after you sat down. Scrambled eggs were finally replenished however they were very cold and the first bite that I took had egg shells in it. Rooms are dated. I had something on the middle of my sheets which was immediately resolved by changing them. The Volcano restaurant by the pool was not in service everything was lying around in pieces. The bed did have some of the most comfortable fluffy pillows that I have ever experienced. Overall an upper scale hotel that is dated with very comfortable rooms. …
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Date of stay: December 2019Trip type: Traveled solo
2 Helpful votes
Helpful
Response from Romeo R, General Manager at The Oriental Legazpi
Responded 2 Jan 2020
Dear Miss SuzannaE, Thank you very much for spending your precious time in writing us a positive review. Rest assured that we will not stop in improving more our service.. Looking forward on your next visit.. Regards, Mr. Romeo A. Co General Manager
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PRICE RANGE
US$41 - US$48 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonBicol RegionAlbay ProvinceLegazpi
NUMBER OF ROOMS
115
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Claim Your Listing Frequently Asked Questions about The Oriental Legazpi
Which popular attractions are close to The Oriental Legazpi?
Nearby attractions include St Gregory the Great Cathedral (0.7 km), SM City (1.2 km), and Albay Astrodome (0.7 km).
What are some of the property amenities at The Oriental Legazpi?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Oriental Legazpi?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Oriental Legazpi?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Oriental Legazpi?
Conveniently located restaurants include Small Talk Cafe, Chachi's Kitchen, and La Mia Tazza Coffee.
Are there opportunities to exercise at The Oriental Legazpi?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Oriental Legazpi have an airport shuttle?
Yes, The Oriental Legazpi offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Oriental Legazpi have airport transportation?
Yes, The Oriental Legazpi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Oriental Legazpi?
Yes, dry cleaning and laundry service are offered to guests.
Does The Oriental Legazpi offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.