PROXY by The Oriental Albay

PROXY by The Oriental Albay

Peñaranda Purok 1 Barangay 33, Legazpi, Luzon 4500 Philippines
Traveler (33)
Room & Suite (12)
Dining (3)

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₱2,832
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#4 of 22 hotels in Legazpi
4.0 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.0 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Business
Family
Languages Spoken
Filipino
Property amenities
Free parking
Free High Speed Internet (WiFi)
Internet
Pool
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Spa
Room features
Air conditioning
Room service
Safe
Clothes rack
Room types
Non-smoking rooms

Location

Peñaranda Purok 1 Barangay 33, Legazpi, Luzon 4500 Philippines
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 50 out of 100
50
Legaspi Airport
Virac Airport
68.1 km
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49Reviews0Q+A8Room tips
Traveler rating
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Detailed Reviews
arkitraveler wrote a review Mar 2022
Quezon City, Philippines166 contributions15 helpful votes
+1
3.0 of 5 bubbles
We reserved for an overnight stay and here are some points good/average/not so good (I won't say bad because their hotel is new and tourism, hotels are just getting back on their feet from pandemic)

The rates: 3,500 for a room
What's in the room:
2 queen size bed 👍👍👍
Area is ample for the room 👍👍👍

The Furniture
- one hanging desk for your personal stuff and can be used as desk for working using laptops
But I think it's not yet fully completed because the outlet is not easily accessible
(please provide grommet at the desk for outlet socket access)
Kettle is plugged either on the side table or inside the bathroom lavatory counter.
-No small fridge (which a 3,500 room rate should have)
- Wardrobe open cabinet is nice
- space for shoes is okay too!
-one bedside table with drawer
-rack for luggage
-TV and heater
(but ours was currently not working so 😩 nah for me)

bathroom: a bit tight, shower should be located where the lavatory counter is, and lavatory counter should be at the location of the shower...

With Bidet, trash in, tissue, big mirror, spacious lavatory counter, the glass partition should be check, purposed of preventing the water splashing all over the bathroom is not achieved.

Please add robe hooks 😊

Complimentaries:
toothbrush, toothpaste,
soap and refillable pump shampoos and conditioner 👍👍👍👍👍 sachets of tea, coffee, sugar, creamer and 2 bottled water

Cleanliness: 1 to 10. I give 8 ❤️.
Amenities
Pool, Cafe, open bar (the bar code)
Wide parking spaces
Spa and massage rooms

Service
Guards are polite and gives good assistance especially to pwd's
My mom is well assisted.

Crew:
They are limited but so far needs extra effort when in greeting guests.
The tone of greetings and smiling eyes are good impressions for guests.

Service - we asked for the luggage cart and it took 20 mins to arrive when we are about to check out.

We asked for extra pillow around 5:30pm and it was not provided, we left the room for dinner arrived 10pm
And asked again for the pillow.
15mins then it was delivered.

Food : complimentary breakfast
Is good. With coffee too ❤️

We haven't ordered other in their menu
So I can't rate much for the food.

Ambience - nice and clean,
Bravo! for the stairs, you will never get tiring going up nor down.

Elevator is okay to!!!

Overall - it's an average stay but with potential to be awesome.
And probably next visit would be much better.

Looking forward to PROXY BY the Oriental Hotel!!!
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Yao wrote a review Feb 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Best hotel resto in town.. Food was great and affordable.. staff are very friendly and helpful.. be back for the baby backribs 🤩😉 (best baby back in town) 🤩🤩🤩 good for celebrations and spent the holidays..
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyM29, Manager at PROXY by The Oriental Albay
Responded Feb 27, 2020
Dear @johnyao0614 Thank you for dining at The Oriental Albay and for posting your review. We are glad you enjoyed our food especially the Baby Back Ribs. We are looking forward to your next visit and we hope you can try our other Best Seller. -The Management
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ariannee wrote a review Feb 2020
Legazpi, Philippines1 contribution1 helpful vote
5.0 of 5 bubbles
We booked last Feb 13-14 for our family staycation for the hearts day ❤️ Total experience was incredible. Staff were friendly and accommodating 🤩 Food in Jeremy’s Restaurant were great too, the kids loved it👍😍 A must try hotel in Legazpi! Good job 👍👍👏🏻👏🏻
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyM29, Manager at PROXY by The Oriental Albay
Responded Feb 27, 2020
Dear @342ariannel, Thank you for posting your review of The Oriental Albay. We are delighted to hear that you had a superb experience with your family during your staycation with us. We look forward to welcoming you back in the near future. -The Management
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aselchanlionco08 wrote a review Feb 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Their Food is amazing, its more on new cuisines in Legazpi, the style of the resto is different,their buffet is amazing... We visited them twice.. The service is fast, and they always smile... We love the lobby, its so clean, though lightings are a but incomplete. Overall its Good! Its really a boutique hotel, wuth helpful staff... Rooms are fine, but it will be more great with good lightings...
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyM29, Manager at PROXY by The Oriental Albay
Responded Feb 27, 2020
Dear @AselChanLee, Thank you for posting your feedback. We are glad that you enjoyed the great food and great service we have given, we hope to have the opportunity to welcome you back soon here at The Oriental Albay. -The Management
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xxx321xxx wrote a review Feb 2020
Manila, Philippines33 contributions45 helpful votes
1.0 of 5 bubbles
One morning we got locked in our room. The interior lock or deadbolt on the counterfeit electronic locking system malfunctioned. There was no instruction how to call the front desk in the room or near the phone, and dialing 0, 1, 9 yielded no replies. If we had not known another guest in the hotel who went to find some help, we could have been in there for much longer. Once advised, the head housekeeper came to attempt to open the door from outside to no avail. He left and sent other people with keys and master keys and to make a long story short, it took them some 30 minutes to finally open the door. These things happen, we understand that, but what followed in terms of service response was beyond inexplicable. When my wife asked to be moved to another room for the remainder of our stay, the head housekeeper and apparently duty manager for that point in time responded over the walkie-talkie "they are checking out, why bother to move room..." to which we replied we were not checking out for another day, and besides, we still had another 6 hours of this day! What is more disturbing is that there were no emergency procedures in place, they had no idea how to open the doors and they could not explain why they didn't answer the calls to the front desk at 9 am in broad daylight. Later on, the. front desk refused to name the General Manager nor give their contact numbers until I offered to go straight to the police and.fire department to file a complaint for unsafe practices and a lack of adequate management response. Bottom line, incidents happen, but the service recovery in this hotel was non-existent, the explanations untruthful in fact outright lies, and the staff hid rather answer the questions posed. One has to wonder how they would have handled a real emergency like a guest who had a stroke in room or a fire in the building if they couldn't open a simple lock nor answer their phones. From a security perspective, the rooftop door was left wide open (stuck) 24 hours a day, meaning there was no security at an entrance. In the lobby, several of the large glass panels had been blown out in a storm and were just covered with temporary tarps...

Besides this experience, the rooms were relatively clean given it is newly renovated, the food in the restaurant was adequate, the internet horrific. However, the reviews here are way to too positive for the actual experience; I have spent over 5,000 room nights in hotels around the world in the past 55 years, and this hotel would rate a 2-3 at best, assuming they had mostly different staff from the ones we encountered.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyM29, Manager at PROXY by The Oriental Albay
Responded Feb 24, 2020
Dear @xxx321xxx, Thank you for giving us your time to give feedback about your stay at The Oriental Albay. Allow us to take this opportunity to extend our sincerest apologies for the series of unfortunate experiences you’ve had during your stay with us. The comfort, safety, and security of our guests are our top priority and it saddens us to hear about your experience and how poorly you feel our staff handled the situation. Rest assured that the issues and concerns you have raised are already being addressed by the Management. Thank you for letting us know about this, your feedback helps us get better. We hope to serve you again so we can give you a different and more pleasant stay. -The Management
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Careton wrote a review Sep 2019
Legazpi, Philippines4 contributions1 helpful vote
5.0 of 5 bubbles
Very accommodation staffs and excellent place to stay for business and friends. we enjoyed with their variety of smorgasbord foods that will surely be loved. I will surely recommend Oriental Hotel and Resort/ Albay.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyM29, Manager at PROXY by The Oriental Albay
Responded Sep 29, 2019
Dear @Careton, Thank you for posting your review of The Oriental Albay and for recommending us. We look forward on your next visit! -The Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
orland g wrote a review Sep 2019
1 contribution1 helpful vote
5.0 of 5 bubbles
We decided to dine in at Jeremy's kitchen with family for scandinavian buffet.The food was great and so deliscious and felt like we visited scandinavian country.The staff were very accomodating. Kudos to the management. See you again Oriental albay.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyM29, Manager at PROXY by The Oriental Albay
Responded Sep 29, 2019
Dear @orlandg316, Thank you for sharing with others your dining experience at Jeremy’s Kitchen during our Scandinavian Buffet. We also offer Flavors of The Philippines every Sunday, South East Asian Delight every Tuesday, Seafood New Orleans every Thursday and of course our Ala Carte with wide variety of choices which hopefully you can try next time. Looking forward to welcome you back at The Oriental Albay! -The Management
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Vacation06426401435 wrote a review May 24
1 contribution
1.0 of 5 bubbles
Check-in: they are fully booked even if reserved so we got a twin bed instead of the superior bed we booked 3 weeks in advance
Cleanliness and Ambiance: the hallway had a musty old carpet smell and it gets worse when you enter the room. It smells so musty that it triggered my allergies. The white shear curtain was torn on the sides. The bed seemed a little damped
Checkout: The do not provide OR. I stayed for a business trip and need to have this reimbursed. The manager talked to me with even sitting down she stood the whole time, arms crossed and did not apologized told me they only issue ORs if booked with Atlantis which was not only website. “Educated” me to book rooms moving forward using my company name online hahaha.
So how can they confirm the booking then will my company need to call them, that I have no idea.
If I can give a lower rating I would.
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Date of stay: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ish wrote a review Dec 2019
1 contribution
5.0 of 5 bubbles
Staff are very accommodating and very welcoming.. especially Ms. Eenah who always assisting us to our reservation and accommodation.. The hotel is simple, elegant, clean and huge room perfect for Family.. I always felt like home whenever i stayed here in The Oriental Albay though, the amenities are being constructed but the purpose of my stay here is for work so theres no problem with me because the location is perfect without staying away in the urban comforts..
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lawenko C wrote a review Dec 2019
1 contribution
5.0 of 5 bubbles
it was our wedding anniversary
(Dec.14,2019),that my hubby and i decided to spend it @ Oriental Hotel Albay.Am speechless,maganda po talaga.Very accomodating and friendly staff.Superb foods and well maintained facilities.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vacation06426401435 wrote a tip May 24
1 contribution
1.0 of 5 bubbles
"Do not stay here"
Read full review
Ken J wrote a tip Apr 2024
6 contributions4 helpful votes
1.0 of 5 bubbles
"Avoid this hotel"
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CoolMD wrote a tip Jul 2022
Manila, Philippines176 contributions22 helpful votes
5.0 of 5 bubbles
"If you’re on a business trip, call the manila reservations and look for Ms. Catherine."
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arkitraveler wrote a tip Mar 2022
Quezon City, Philippines166 contributions15 helpful votes
3.0 of 5 bubbles
"Verify their updated complimentary deals and max person per room to avoid confusion in payments ☺️"
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Barty wrote a tip Jan 2021
Philippines6 contributions
3.0 of 5 bubbles
"The parking is at the back of the hotel and is an open ground. Drop your luggage at the lobby first before parking."
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Not the right property for you?
There are more places to choose from in the Legazpi area.
PRICE RANGE
₱2,910 - ₱3,201 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonBicol RegionAlbay ProvinceLegazpi
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PROXY BY THE ORIENTAL ALBAY - UPDATED 2024 Hotel Reviews & Price Comparison (Legazpi, Philippines) - Tripadvisor

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