PROXY by The Oriental Albay

PROXY by The Oriental Albay

Peñaranda Purok 1 Barangay 33, Legazpi, Luzon 4500 Philippines
Traveler (33)
Room & Suite (12)
Dining (3)

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About

4.0
#4 of 22 hotels in Legazpi
4.0 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.0 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Business
Romantic
Languages Spoken
Filipino
Property amenities
Free parking
Free High Speed Internet (WiFi)
Internet
Pool
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Spa
Room features
Air conditioning
Room service
Safe
Clothes rack
Room types
Non-smoking rooms

Location

Peñaranda Purok 1 Barangay 33, Legazpi, Luzon 4500 Philippines
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 50 out of 100
50
Legaspi Airport
Virac Airport
68.1 km
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49Reviews0Q+A8Room tips
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Detailed Reviews
AB001 wrote a review Mar 2020
1 contribution
4.0 of 5 bubbles
This was a last minute booking which was recommended by my mama who stayed here 2 months ago. The hotel is fairly new so room facilities were excellent, the shower had 'real' hot water with excellent water pressure - this is hard to find in many local hotels. Staff were incredibly welcoming and helpful and the pool was nice though it could do with some sun lounges. The bedding was super comfortable and I have requested the brand of pillows because they were 5/5 👌.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CoolMD wrote a review Jul 2022
Manila, Philippines176 contributions22 helpful votes
+1
5.0 of 5 bubbles
Very accommodating and friendly, from the reservations by Ms Catherine (gave us corporate discount and waived the holiday surcharge), Ms Wendy (answering all my queries politely) and Max of frontdesk (giving me the room with best view “Mayon Volcano”) and all staff with smile. They will greet you everywhere.

All amenities (pool, spa, resto and bar) were above standards except the creek inside the compound. When you open the windows, mosquitoes will come in and the smell of the creek also. There were ants in the room. Iron and iron board requested not high quality. Although, Since the pandemic, I make it a point to bring all the necessary disinfection tools (UV lights, lysol wipes and solution) and all beddings and personal towels. The food (altho it’s plated since pandemic) was so good, esp the vinegar. Nevertheless, it outweighs the hospitality that we felt. Thank you Proxy by The Oriental Albay!!! Worth the 12 hours trip! Definitely we will back with the whole family. Kudos!!! 👍👍
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: If you’re on a business trip, call the manila reservations and look for Ms. Catherine.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barty wrote a review Jan 2021
Philippines6 contributions
3.0 of 5 bubbles
We loved the spacious queen-sized bedroom but they didn't give us bathrobes and flip flops that I saw in the picture. The bed is great and very comfortable. The phone in our room wasn't working. The TV channels are boring. It didn't have HBO.

The bathroom would have been great if not for the faulty faucet and shower. The water pressure fluctuated and the warmth of the shower wasn't consistent. Our room was on the 5th floor so I think there was an issue due to the elevation. We availed of the complimentary breakfast worth p500 and we got a fried egg, the worst ever pair of meat loaves (probably of the cheap MaLing brand) and cup of unsatisfactory brewed coffee. For this price range I expected way way better. It ruined our experience of this premium looking hotel.
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Date of stay: January 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: The parking is at the back of the hotel and is an open ground. Drop your luggage at the lobby...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at PROXY by The Oriental Albay
Responded Feb 5, 2021
Dear badSimpson, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will be investigating these concerns and we will do the necessary. Furthermore, you may email me at edel.antonio@theorientalhotels.com should you wish to discuss further. We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of. Sincerely, Edel C. Antonio General Manager
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magellan1563 wrote a review Feb 2020
Manila, Philippines30 contributions55 helpful votes
1.0 of 5 bubbles
Having seen the many reviews of this property, we booked a room for a recent business trip Legazpi. Our room was slightly bigger than a shoe box and looked out at a noisy road and dirty canal. It was also our bad luck that our visit was during the same time as a school function. Because of a lack of sound proofing anywhere in the hotel, the noise reverberated and made it seem like a bus station. You could see poor finishing in the rooms, paint peeling, bad lighting and a general feeling of cost cutting everywhere.
The bed was not a standard size and the mattress was hard foam. There were no instructions in the phone on how to call reception or the front desk, it left you guessing if you had to reach someone in an emergency. There were no electric outlets to plug the water kettle (though it was nice of them to provide) unless you unplugged the night lamp beside the bed.
All in all, it was poor service and value for what they charged. You could do better finding other accommodations elsewhere.
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Date of stay: February 2020
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyM29, Manager at PROXY by The Oriental Albay
Responded Feb 24, 2020
Dear @magellan1563, Thank you for posting your review. The Oriental Albay aims to provide all our guests a pleasant and comfortable stay. We apologize if you have experienced otherwise. We have taken note of your observation on our facility and the concerned department(s) has been called to look into this for our immediate improvement. It is part of our procedure to inform all our guests upon check in to press "0" for any concern and is also indicated on the note given along with the keycard. We take your review positively and is highly appreciated as we remain committed to creating an extraordinary experience with our valued guests. -The Management
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MissJha wrote a review Feb 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Recommending this hotel for those travelling in Legazpi City. Had a great time when i stayed here. Foods served are all mouth watering (kudos to chefs here, 👌), enjoyed my breakfast here too. Oh by the way, you should really try their taho, promise it's very delicious! But the thing i loved most in this hotel is the hospitality of the staffs.

Staffs from the reception will really make you feel at home and actually everybody whom i encountered and had talked to when i was here were all very accommodating. Will never forget too the "chikas" with the staff and there's never a dull moment whenever i go to the lobby.

I'll definitely come back here and will invite more of my friends or co-workers.

Kamsahamnida Oriental Albay! 🥰🥰
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DutyM29, Manager at PROXY by The Oriental Albay
Responded Feb 27, 2020
Dear @jhaz2020 Thank you for sharing your experience and for recommending The Oriental Albay. Our team will be happy to learn that you've enjoyed your stay and appreciated our service. Our team is looking forward to your next stay and to another “chika” with you! :) -The Management
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dsc_mnl wrote a review Sep 2022
1 contribution1 helpful vote
1.0 of 5 bubbles
Booked this hotel for our 2 nights stay in Legazpi because of good reviews. Our experience though was quite the opposite.

We booked two twin deluxe room but was given one queen deluxe instead. We asked the queen to be changed to deluxe and have the room ready when we get back from our day exploring. Upon arrival back to the hotel, the front desk had no idea of our request. We had to recount everything that was agreed upon earlier and this took more than 15 minutes of arguing with the staff.

Earlier, as we were about to enter one of the rooms, there was a couple behind us which we learned was also assigned the same room. This will have consequence later on during checkout.

Housekeeping did not clean our rooms despite having the make up room sign on. We had to call front desk and ask them to send someone to clean the rooms and bathrooms.

Hotel only provided towels. No face or hand towels. We requested either hand or face towel and was told we had to pay extra for the face towel. They did not have any hand towels. Also requested to borrow hair dryer. Again, was told they did not have any. Bedsheets also had damp smell.

At checkout, we were billed for use of the spa. We informed front desk that we did not avail of any spa service and that it may have been the couple who was also assigned the same room number as us at check-in. We were told to wait while they confirm the charge. The girl attending to us proceeded to entertain other guest and had us waiting for more than 20 minutes. We had to ask someone else to look into the matter and cause a bit of a commotion before they attended to us.

Overall, a nightmare of an experience. Please avoid at all cost.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Howard W wrote a review May 2022
United Kingdom62 contributions7 helpful votes
5.0 of 5 bubbles
We used the hotel as an overnight stay twice when switching between wakeboarding at CWC, climbing Mount Mayon, heading to Donsol and flying out to Cebu.

My planning of the trip left much to be desired and I actually booked the wrong night for the first one! Thankfully, the front desk staff (Mart and a lady whose name I forget) handled the situation very fairly and averted a lot of stress! Next on my list of failings was forgetting a charger cable – again the staff at the hotel (Mark this time) came to our rescue. The hospitality extended to the restaurant staff as well, the lady on duty answered loads of questions and took a genuine interest in our trip – I’d say the staff are the biggest asset of the hotel. Both times we had really early starts ~4:30am and the hotel provided a breakfast to go and checking out was smooth both times.

The hotel is less than a year old, so the rooms were in good condition and spacious enough. There’s also a pool and an outdoor bar, which we didn’t have time to check out, but would have been great after climbing the mountain.
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Date of stay: April 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MyraLiza wrote a review Jul 2021
Luzon, Philippines33 contributions4 helpful votes
4.0 of 5 bubbles
The hotel is clean but don't expect too much for the wifi internet is s**** but the room is fine. and it's a fien stay though food is affordable and good. and it's just around the city so there is no problem for the transpo the guard will just call you a tricycle.
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Date of stay: October 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edra B wrote a review Aug 2020
1 contribution3 helpful votes
5.0 of 5 bubbles
Given that I was placed on quarantine since July 31 and had been given the runaround by the health authorities of Legazpi City, I would have been completely lost without the help of the hotel management, especially its manager Edel Antonio. I am happy that I decided to stay here. The staff are polite, helpful and very accommodating.
I always liked the Oriental brand having been to the Oriental Legazpi a number of times several years back when I was based in the city from 2011 to 2015. And my belief in this brand has been reaffirmed by my stay here.
I wish to be one of the first to be at Oriental Legazpi when it reopens.
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Date of stay: August 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at PROXY by The Oriental Albay
Responded Jan 11, 2021
Dear Ms. Edra B, Thank you so much for taking your precious time to share your great feedback. Rest assured that we will not stop in improving more on our services. Furthermore, you may email me at edel.antonio@theorientalhotels.com should you wish to reserve your future bookings. We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of. I will let you know for sure once our other hotel property, The Oriental Legazpi when it re-opens. Sincerely, Edel C. Antonio General Manager
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Indie BT wrote a review Jan 2021
Legazpi, Philippines103 contributions3 helpful votes
2.0 of 5 bubbles
This hotel is new but the "feel" of this resto is old and moldy. The smell was moldy and the ambiance gloomy. The food so-so. They have limited food choices; even for their coffee, the only available was brewed coffee. The food and experience, forgettable. One good thing about this was that the waiter who served us was nice, attentive, and friendly.
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Date of stay: January 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duty Manager, General Manager at PROXY by The Oriental Albay
Responded Jan 11, 2021
Dear Ms. Indie BT, Thank you for taking the time to share your feedback. While we wish you had a better experience, feedback like this is very important for us to learn from and use to improve our hotel services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will be investigating these concerns and we will do the necessary. Furthermore, you may email me at edel.antonio@theorientalhotels.com should you wish to discuss further. We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of. Sincerely, Edel C. Antonio General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vacation06426401435 wrote a tip May 2024
1 contribution
1.0 of 5 bubbles
"Do not stay here"
Read full review
Ken J wrote a tip Apr 2024
6 contributions4 helpful votes
1.0 of 5 bubbles
"Avoid this hotel"
Read full review
CoolMD wrote a tip Jul 2022
Manila, Philippines176 contributions22 helpful votes
5.0 of 5 bubbles
"If you’re on a business trip, call the manila reservations and look for Ms. Catherine."
Read full review
arkitraveler wrote a tip Mar 2022
Quezon City, Philippines166 contributions15 helpful votes
3.0 of 5 bubbles
"Verify their updated complimentary deals and max person per room to avoid confusion in payments ☺️"
Read full review
Barty wrote a tip Jan 2021
Philippines6 contributions
3.0 of 5 bubbles
"The parking is at the back of the hotel and is an open ground. Drop your luggage at the lobby first before parking."
Read full review
Not the right property for you?
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PRICE RANGE
₱2,936 - ₱3,112 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonBicol RegionAlbay ProvinceLegazpi
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PROXY BY THE ORIENTAL ALBAY - UPDATED 2024 Hotel Reviews & Price Comparison (Legazpi, Philippines) - Tripadvisor

Frequently Asked Questions about PROXY by The Oriental Albay
Which popular attractions are close to PROXY by The Oriental Albay?
Nearby attractions include Pacific Mall (1.0 km), Ayala Malls Legazpi (0.7 km), and A. Bichara Silverscreens Entertainment Center (0.6 km).
What are some of the property amenities at PROXY by The Oriental Albay?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at PROXY by The Oriental Albay?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at PROXY by The Oriental Albay?
Yes, free parking is available to guests.
What are some restaurants close to PROXY by The Oriental Albay?
Conveniently located restaurants include Colonial Grill, Sibid-Sibid, and Waway's.
Are there opportunities to exercise at PROXY by The Oriental Albay?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to PROXY by The Oriental Albay?
Many travellers enjoy visiting St. Agnes' Academy Historical Marker (2.6 km), Stilianopulos Building (0.7 km), and Labanan Sa Legazpi Historical Marker (0.8 km).
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