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PROXY by The Oriental Albay

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Peñaranda St. Purok 1 Barangay 33, Legazpi, Luzon 4500 Philippines
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Free cancellation until 02/05/23
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Traveler (28)
Room & Suite (12)
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#1 of 33 hotels in Legazpi
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Internet
Pool
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
Laundry service
Room features
Air conditioning
Room service
Safe
Clothes rack
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HOTEL STYLE
Business
Languages Spoken
Filipino
44Reviews0Q+A6Room tips
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Indie BT wrote a review 2 Jan
Legazpi, Philippines63 contributions2 helpful votes
I booked this hotel last minute. I was planning to book a different one but my former student offered this with a discount so I grabbed it. It was a good decision! The room was spacious, clean. The bed, comfy. There's a buffet breakfast. The parking was also huge. One area for improvement is that i think they should improve the taste of their food. I mean, it's so-so.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dsc_mnl wrote a review Sep 2022
1 contribution
Booked this hotel for our 2 nights stay in Legazpi because of good reviews. Our experience though was quite the opposite. We booked two twin deluxe room but was given one queen deluxe instead. We asked the queen to be changed to deluxe and have the room ready when we get back from our day exploring. Upon arrival back to the hotel, the front desk had no idea of our request. We had to recount everything that was agreed upon earlier and this took more than 15 minutes of arguing with the staff. Earlier, as we were about to enter one of the rooms, there was a couple behind us which we learned was also assigned the same room. This will have consequence later on during checkout. Housekeeping did not clean our rooms despite having the make up room sign on. We had to call front desk and ask them to send someone to clean the rooms and bathrooms. Hotel only provided towels. No face or hand towels. We requested either hand or face towel and was told we had to pay extra for the face towel. They did not have any hand towels. Also requested to borrow hair dryer. Again, was told they did not have any. Bedsheets also had damp smell. At checkout, we were billed for use of the spa. We informed front desk that we did not avail of any spa service and that it may have been the couple who was also assigned the same room number as us at check-in. We were told to wait while they confirm the charge. The girl attending to us proceeded to entertain other guest and had us waiting for more than 20 minutes. We had to ask someone else to look into the matter and cause a bit of a commotion before they attended to us. Overall, a nightmare of an experience. Please avoid at all cost.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CoolMD wrote a review Jul 2022
Manila, Philippines170 contributions21 helpful votes
+1
Very accommodating and friendly, from the reservations by Ms Catherine (gave us corporate discount and waived the holiday surcharge), Ms Wendy (answering all my queries politely) and Max of frontdesk (giving me the room with best view “Mayon Volcano”) and all staff with smile. They will greet you everywhere. All amenities (pool, spa, resto and bar) were above standards except the creek inside the compound. When you open the windows, mosquitoes will come in and the smell of the creek also. There were ants in the room. Iron and iron board requested not high quality. Although, Since the pandemic, I make it a point to bring all the necessary disinfection tools (UV lights, lysol wipes and solution) and all beddings and personal towels. The food (altho it’s plated since pandemic) was so good, esp the vinegar. Nevertheless, it outweighs the hospitality that we felt. Thank you Proxy by The Oriental Albay!!! Worth the 12 hours trip! Definitely we will back with the whole family. Kudos!!! 👍👍
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: If you’re on a business trip, call the manila reservations and look for Ms. Catherine.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Howard W wrote a review May 2022
United Kingdom69 contributions7 helpful votes
We used the hotel as an overnight stay twice when switching between wakeboarding at CWC, climbing Mount Mayon, heading to Donsol and flying out to Cebu. My planning of the trip left much to be desired and I actually booked the wrong night for the first one! Thankfully, the front desk staff (Mart and a lady whose name I forget) handled the situation very fairly and averted a lot of stress! Next on my list of failings was forgetting a charger cable – again the staff at the hotel (Mark this time) came to our rescue. The hospitality extended to the restaurant staff as well, the lady on duty answered loads of questions and took a genuine interest in our trip – I’d say the staff are the biggest asset of the hotel. Both times we had really early starts ~4:30am and the hotel provided a breakfast to go and checking out was smooth both times. The hotel is less than a year old, so the rooms were in good condition and spacious enough. There’s also a pool and an outdoor bar, which we didn’t have time to check out, but would have been great after climbing the mountain.
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Date of stay: April 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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arkitraveler wrote a review Mar 2022
Quezon City, Philippines156 contributions15 helpful votes
+1
We reserved for an overnight stay and here are some points good/average/not so good (I won't say bad because their hotel is new and tourism, hotels are just getting back on their feet from pandemic) The rates: 3,500 for a room What's in the room: 2 queen size bed 👍👍👍 Area is ample for the room 👍👍👍 The Furniture - one hanging desk for your personal stuff and can be used as desk for working using laptops But I think it's not yet fully completed because the outlet is not easily accessible (please provide grommet at the desk for outlet socket access) Kettle is plugged either on the side table or inside the bathroom lavatory counter. -No small fridge (which a 3,500 room rate should have) - Wardrobe open cabinet is nice - space for shoes is okay too! -one bedside table with drawer -rack for luggage -TV and heater (but ours was currently not working so 😩 nah for me) bathroom: a bit tight, shower should be located where the lavatory counter is, and lavatory counter should be at the location of the shower... With Bidet, trash in, tissue, big mirror, spacious lavatory counter, the glass partition should be check, purposed of preventing the water splashing all over the bathroom is not achieved. Please add robe hooks 😊 Complimentaries: toothbrush, toothpaste, soap and refillable pump shampoos and conditioner 👍👍👍👍👍 sachets of tea, coffee, sugar, creamer and 2 bottled water Cleanliness: 1 to 10. I give 8 ❤️. Amenities Pool, Cafe, open bar (the bar code) Wide parking spaces Spa and massage rooms Service Guards are polite and gives good assistance especially to pwd's My mom is well assisted. Crew: They are limited but so far needs extra effort when in greeting guests. The tone of greetings and smiling eyes are good impressions for guests. Service - we asked for the luggage cart and it took 20 mins to arrive when we are about to check out. We asked for extra pillow around 5:30pm and it was not provided, we left the room for dinner arrived 10pm And asked again for the pillow. 15mins then it was delivered. Food : complimentary breakfast Is good. With coffee too ❤️ We haven't ordered other in their menu So I can't rate much for the food. Ambience - nice and clean, Bravo! for the stairs, you will never get tiring going up nor down. Elevator is okay to!!! Overall - it's an average stay but with potential to be awesome. And probably next visit would be much better. Looking forward to PROXY BY the Oriental Hotel!!!
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Date of stay: March 2022Trip type: Traveled with family
Room Tip: Verify their updated complimentary deals and max person per room to avoid confusion in payments ☺️
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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MyraLiza wrote a review Jul 2021
Luzon, Philippines34 contributions4 helpful votes
The hotel is clean but don't expect too much for the wifi internet is s**** but the room is fine. and it's a fien stay though food is affordable and good. and it's just around the city so there is no problem for the transpo the guard will just call you a tricycle.
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Date of stay: October 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barty wrote a review Jan 2021
Philippines6 contributions
We loved the spacious queen-sized bedroom but they didn't give us bathrobes and flip flops that I saw in the picture. The bed is great and very comfortable. The phone in our room wasn't working. The TV channels are boring. It didn't have HBO. The bathroom would have been great if not for the faulty faucet and shower. The water pressure fluctuated and the warmth of the shower wasn't consistent. Our room was on the 5th floor so I think there was an issue due to the elevation. We availed of the complimentary breakfast worth p500 and we got a fried egg, the worst ever pair of meat loaves (probably of the cheap MaLing brand) and cup of unsatisfactory brewed coffee. For this price range I expected way way better. It ruined our experience of this premium looking hotel.
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Date of stay: January 2021
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Room Tip: The parking is at the back of the hotel and is an open ground. Drop your luggage at the lobby...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, General Manager at PROXY by The Oriental Albay
Responded 5 Feb 2021
Dear badSimpson, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will be investigating these concerns and we will do the necessary. Furthermore, you may email me at edel.antonio@theorientalhotels.com should you wish to discuss further. We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of. Sincerely, Edel C. Antonio General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Indie BT wrote a review Jan 2021
Legazpi, Philippines63 contributions2 helpful votes
This hotel is new but the "feel" of this resto is old and moldy. The smell was moldy and the ambiance gloomy. The food so-so. They have limited food choices; even for their coffee, the only available was brewed coffee. The food and experience, forgettable. One good thing about this was that the waiter who served us was nice, attentive, and friendly.
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Date of stay: January 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Duty Manager, General Manager at PROXY by The Oriental Albay
Responded 11 Jan 2021
Dear Ms. Indie BT, Thank you for taking the time to share your feedback. While we wish you had a better experience, feedback like this is very important for us to learn from and use to improve our hotel services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will be investigating these concerns and we will do the necessary. Furthermore, you may email me at edel.antonio@theorientalhotels.com should you wish to discuss further. We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of. Sincerely, Edel C. Antonio General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Edra B wrote a review Aug 2020
1 contribution3 helpful votes
Given that I was placed on quarantine since July 31 and had been given the runaround by the health authorities of Legazpi City, I would have been completely lost without the help of the hotel management, especially its manager Edel Antonio. I am happy that I decided to stay here. The staff are polite, helpful and very accommodating. I always liked the Oriental brand having been to the Oriental Legazpi a number of times several years back when I was based in the city from 2011 to 2015. And my belief in this brand has been reaffirmed by my stay here. I wish to be one of the first to be at Oriental Legazpi when it reopens.
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Date of stay: August 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from General Manager, General Manager at PROXY by The Oriental Albay
Responded 11 Jan 2021
Dear Ms. Edra B, Thank you so much for taking your precious time to share your great feedback. Rest assured that we will not stop in improving more on our services. Furthermore, you may email me at edel.antonio@theorientalhotels.com should you wish to reserve your future bookings. We are looking forward to your next visit, I can assure you that we will do our best to give you the great hotel experience you had with us before that so many of our guests have grown so fond of. I will let you know for sure once our other hotel property, The Oriental Legazpi when it re-opens. Sincerely, Edel C. Antonio General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AB001 wrote a review Mar 2020
1 contribution
This was a last minute booking which was recommended by my mama who stayed here 2 months ago. The hotel is fairly new so room facilities were excellent, the shower had 'real' hot water with excellent water pressure - this is hard to find in many local hotels. Staff were incredibly welcoming and helpful and the pool was nice though it could do with some sun lounges. The bedding was super comfortable and I have requested the brand of pillows because they were 5/5 👌.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$45 - US$61 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonBicol RegionAlbay ProvinceLegazpi
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PROXY BY THE ORIENTAL ALBAY - UPDATED 2023 Hotel Reviews & Price Comparison (Legazpi, Philippines) - Tripadvisor

Frequently Asked Questions about PROXY by The Oriental Albay
Which popular attractions are close to PROXY by The Oriental Albay?
Nearby attractions include Pacific Mall (1.0 km), Ayala Malls Legazpi (0.7 km), and A. Bichara Silverscreens Entertainment Center (0.6 km).
What are some of the property amenities at PROXY by The Oriental Albay?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at PROXY by The Oriental Albay?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at PROXY by The Oriental Albay?
Yes, free parking is available to guests.
What are some restaurants close to PROXY by The Oriental Albay?
Conveniently located restaurants include Colonial Grill, Sibid-Sibid, and Waway's.
Are there opportunities to exercise at PROXY by The Oriental Albay?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to PROXY by The Oriental Albay?
Many travellers enjoy visiting St. Agnes' Academy Historical Marker (2.6 km), Stilianopulos Building (0.7 km), and Labanan Sa Legazpi Historical Marker (0.8 km).