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Hotel Casiana Tagaytay - Managed by Enderun Hotels

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5915 Tagaytay - Nasugbu Highway Kaybagay South, Tagaytay, Luzon 4120 Philippines
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Traveler (33)
Room & Suite (7)
Pool & Beach (3)

About

#16 of 80 hotels in Tagaytay
Cleanliness
Service
Hotel Casiana, your tranquil home in the heart of Tagaytay, opens its doors! With 100 serene and cozy rooms of different comfortable and functional arrangements whether it be a two-single bed, king couple bed, small to big family suites, all of which are deluxe with the finest amenities and upscale finishing, and features rooms with smart toilets.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Heated pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids club
Conference facilities
Banquet room
Secured parking
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Breakfast available
Poolside bar
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
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Room features
Blackout curtains
Air purifier
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Dining area
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business

Location

Full view
67Somewhat walkable
Grade: 67 out of 100
41Restaurantswithin 1 km
3Attractionswithin 1 km
23Reviews0Q+A3Room tips
Traveler rating
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vansy wrote a review Yesterday
Muntinlupa, Philippines21 contributions5 helpful votes
+1
Went here to celebrate my kid's birthday. The hotel had a wonderful hard to turn down promo for a 3 bedroom suite. Read the reviews before going and they were pretty accurate. The pool was indeed heated even though we swam during a foggy rainy afternoon. The kids enjoyed it so much as it was very rare that I would let them swim in that kind of weather. They provided towels and was informed that the pool will continue to stay heated until 10pm. Was not expecting the breakfast to be good but they had a pretty solid spread with eggs and a pancake station. Had some bread and porridge which was very filling. The family enjoyed the beef tapa. A lot of people complained about the breakfast offering but I think they have already improved it. Fyi Breakfast buffet is offered when there are more than 20 people checking in I was told. Oh the 3 bedroom we checked in at was very spacious and had 2 bathrooms, no bathtubs but thats ok. Suite had a balcony and lots of windows. Location was ok no Taal view but good view of the mountain and lake side along Tagaytay Nasugbu road. Have a few simple feedback though. Before checking in they sent out an email asking f there were any special requests, replied and asked if I can have something delivered like a balloon and have it placed in our room before we check in. Unfortunately, I did not get any reply. Also cancellation policy on the website was confusing and not clear at all, asked about in on their FB messenger and got no reply as well. Good thing they were able to answer it over the phone. Over all the stay was really nice and the staffs were very accommodating. I would definitely recommend this to families with kids.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Not walking distance to anything but Food Panda and Grab delivery was efficient during our stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angel Cajanding wrote a review 3 Aug
1 contribution
Hotel is very commendable. Hassle free booking, check in and check out. Staffs are very approachable and attends immediately on our needs. Rooms are huge and also the beds are comfortable. Air purifier in each rooms are also very nice. You feel very secured that rooms are clean and safe to stay on. Heated pool is also a plus. My kids were very happy with the pool. Though hoping on our next stay, the buffet breakfast would be improved in the food choices and taste as well. Would like also to suggest to the management to install hair dryer in bathrooms. Over all, we all enjoyed our stay in this hotel. Excellent hotel! We’ll surely be back soon!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Huge parking area Accepts early check in Big rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 1 week ago
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you and the family had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Just to update you, we have now launched our new F&B menu selection. This will definitely give our guest a better dining experience. Thank you again for sharing your experience, and we look forward to serving you in the future.
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Mark Lester wrote a review Jul 2022
Manila, Philippines3 contributions
Very satisfactory. The services of this hotel is superb! They provided an outstanding client services. All amenities and the room was clean and safe. Can't wait to recommend this to other. Kudos to all FO officers such as Mark, Layra, Rich and Erleen. 🤗
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 1 week ago
We appreciate your positive feedback about Hotel Casiana Tagaytay. We would also like to thank you for taking the time to commend our staff. We do take pride in catering to our guests’ needs the best way we can. We will make sure to share your kinds words with them, particularly to Mark, Layra, Rich and Erleen, to always keep them motivated. If you’re traveling to our area again soon, please do not hesitate to call us. We look forward to welcoming you back really soon.
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mia medina m wrote a review Jul 2022
14 contributions6 helpful votes
Booked a stay here because of the good reviews I read. But I guess it was a case of expectation vs reality. First the good points: ample parking space, helpful valets, spacious rooms with spacious balconies, really cold Aircon, high tech smart toilet, clean and the rooms didn't smell like air fresheners but just mildly fragrant and clean. Pool was warm and clean but too many guests swimming especially kids who I was afraid would be peeing in the pool. The not too good points: understaffed. The restaurant at breakfast had a few waiters extremely busy with the work load, that they had little time to see to the needs of the guests .the buffet was budget meal, tocino, chopped carrots and corn and peas, chicken with white sauce and pesto pasta. And it wasn't really a buffet in the real sense because we weren't allowed to spoon our own servings. The server (also lacking as they were only 2 for 6 viands) would give you quite small portions and when you ask for more they'd give you just the littlest bit more. Taste was average. No eggs served except at the last minute when we were already almost done. The front desk also understaffed at check out. It took them 25 minutes to check our room and give us clearance. No extra towels except if you paid 100 pesos more for each. Service was average to fair and not exceptional as stated in the reviews I read before booking.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 2 weeks ago
Thank you for your review. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the delay on check out and the food and service during breakfast. Please rest assured that we are taking the appropriate measures to address the concerns and prevent any future occurrences. It is through this feedback such as yours that enables us to improve the quality of our products and services. If I may update you, as part of our continuous commitment we shall be launching our new food and beverage menu and service really soon. Cusina Casiana located at the ground floor will be our all day dining restaurant, open for breakfast, lunch and dinner. Coffee quotes will be our lobby lounge serving some of your favorite coffee and pastries. Pronto will be our new pool bar located along the swimming pool gazebo serving pizza and pasta. Terrace Bar and Lounge located at the second floor with an alfresco balcony will be serving your favorite cocktails and wines as well as other beverages. This will definitely give a better experience for all our guest. Here at Hotel Casiana Tagaytay, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
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Carms wrote a review Jul 2022
1 contribution1 helpful vote
Thanks to your staff for making it such a comfortable stay at your hotel. I was there for a short time with my family but we were attended with utmost warmth. Every need for my reservation especially for my request birthday set-up was catered with utmost perfection making us feel so important. Kuddos to Ms. Erlene and the rest of the Front Desk Team (sorry i wasn’t able to get their names ☺️) To cap it all, I would like to compliment your entire staff especially Ms. Erlene for being so professional. I can see a smile on their faces even when wearing a mask, they have been really very impressive in their service. And I would like to visit your classy hotel again for this outstanding experience. Ciao!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 4 weeks ago
It was indeed a pleasure to know that we have set an excellent impression Hotel Casiana Tagaytay. We will definitely share your comments to the rest of the team who I am certain will be delighted with your remarks, particularly to Erleen! We wish to extend our appreciation for sharing your experience you enjoyed most during your stay. It is always encouraging to hear from our guests that we became part of celebrating a special occasion with your family. We look forward to welcoming you and the whole family back really soon.
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Michael C wrote a review Jul 2022
1 contribution
We had such a great time here. We enjoyed their food and we had a relaxed stay in their rooms.Everyone here was so accommodating and welcoming us . We will go again with my friends so that they too, can experience the good service of casiana has to offer.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 4 weeks ago
Thank you for giving us a perfect rating and for recommending Hotel Casiana Tagaytay to your friends and family. I’m sure our entire hotel team enjoyed catering to your needs as much as you enjoyed your stay. We highly appreciate knowing that we would be your first choice on your travel visits to Tagaytay. We look forward to welcoming you back with your friends really soon. Take care!
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Sam T wrote a review Jul 2022
1 contribution
Held 2 corp events here in the last 5 months and service doesn't disappoint. Staff is accomodating and friendly to requests. Location is accessible, facilities are clean, and rooms are large and comfortable. Interior has a modern look and feel that can impress any client.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 9 Jul 2022
What a wonderful review! We truly appreciate your business and continued patronage of Hotel Casiana Tagaytay. We are delighted that our staff and service met your needs and expectation. Be assured we will share such commendation to the whole team who I am certain will be encourage with such remarks. We look forward to many more successful events with you and your team. Take care!
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Rachael B wrote a review Jul 2022
1 contribution
Hotel Casiana has the necessities to make a stay comfortable. What made it extra special is some of their staff. A big thank you to Cedric from the concierge who was always happy to assist us and to Sam from housekeeping who always took an extra step to make our room extra clean and cozy. Wonderful staff always make a difference, because of this will definitely consider staying again.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 9 Jul 2022
We wish to extend our appreciation for sharing your experience you enjoyed most during your stay at Hotel Casiana Tagaytay. Always glad to hear from our guests about their comfortable experience and knowing we were able to cater to both your business and leisure stay. We would like to thank you for taking the time to commend our staff, particularly Cedric from our concierge and Sam from our housekeeping. Be assured we will share your kinds words with them and to the rest of the team to always keep them motivated. Please do call us again when your travel plans bring you back to Tagaytay. We look forward to welcoming you back. Take care!
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Jacquelyn wrote a review Jul 2022
Metro Manila, Philippines1 contribution
Thank you for my friend who referred hotel casiana to us. It was truly great to stay here, my kids really enjoyed it. The rooms are very clean and the bed was very comfy (I also want to know where they got those pillows 🤭) . We've got the room that facing pool side view, where the sun also rises. It has also a balcony so it is so nice to have a morning coffee there. They have heated pool, restaurant, gym and cafe on which i love their coffee and cheese roll, really, kudos to beatriz of cafe. They said they will have the kid's playground soon so maybe we will just try it when we come back. Five stars for the service, kudos to the housekeeping staff (I just didnt got the name) that still gave our requests even late night, also to edzelle. We will try their other rooms when we come back to celebrate my birthday, see you again casiana!
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 9 Jul 2022
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you and the family enjoyed your stay with our comfy rooms and likewise was able to use the other facilities. Please do look out for the opening of our kid's playroom soon as well as the launching of our new F&B menu and service. We will definitely share your comments with our team, particularly to Beatriz and Edzelle who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to welcoming you and the family back in the near future. By the way, please do extend our appreciation to your friend who recommended Hotel Casiana to you. Take Care!
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jowell laurence t wrote a review Jun 2022
1 contribution
It was a good stay. The staffs are friendly and accommodating. The rooms are clean, spacious and wIth air purifiers. We could almost give 5 stars if not for these minor concerns like no laundry bag, glasses. We still recommend this hotel and definitely be coming back.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay - Managed by Enderun Hotels
Responded 9 Jul 2022
Thank you for taking the time to review Hotel Casiana Tagaytay! Your comments about our staff and spacious rooms are very much valued. Our staff are trained to provide only the best in customer service and we are pleased that you found value and hospitality during your stay. We also appreciate your suggestion about adding the laundry bag. Likewise, be assured I will check with our housekeeping team with regards to the glass set up. Nevertheless, we highly appreciate the recommendation to your friends and family. We look forward to seeing you on your next trip to Tagaytay!
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Previous
PRICE RANGE
US$78 - US$110 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Casiana
LOCATION
PhilippinesLuzonCalabarzon RegionCavite ProvinceTagaytay
NUMBER OF ROOMS
100
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Frequently Asked Questions about Hotel Casiana Tagaytay - Managed by Enderun Hotels
Which popular attractions are close to Hotel Casiana Tagaytay - Managed by Enderun Hotels?
Nearby attractions include Ayala Malls Serin (0.4 km), Sky Ranch (0.6 km), and Summit Ridge Promenade (0.4 km).
What are some of the property amenities at Hotel Casiana Tagaytay - Managed by Enderun Hotels?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Hotel Casiana Tagaytay - Managed by Enderun Hotels?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Hotel Casiana Tagaytay - Managed by Enderun Hotels?
Guests can enjoy free breakfast, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Casiana Tagaytay - Managed by Enderun Hotels?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Casiana Tagaytay - Managed by Enderun Hotels?
Conveniently located restaurants include Josephine Restaurant, Mushroom Burger, and Taza Fresh Table.
Are there opportunities to exercise at Hotel Casiana Tagaytay - Managed by Enderun Hotels?
Yes, guests have access to a fitness centre, a heated pool, and locker rooms available in the fitness centre during their stay.
Does Hotel Casiana Tagaytay - Managed by Enderun Hotels offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Hotel Casiana Tagaytay - Managed by Enderun Hotels have any great views?
Yes, guests often enjoy the city view available here.
Is Hotel Casiana Tagaytay - Managed by Enderun Hotels accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.