Hotel Casiana Tagaytay

Hotel Casiana Tagaytay

5915 Tagaytay - Nasugbu Highway Kaybagay South, Tagaytay, Luzon 4120 Philippines
Traveler (164)
Room & Suite (12)
Cusina Casian
Dining (4)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Fully refundable before Tue, May 28
Breakfast included
₱3,669
₱2,872
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#7 of 42 hotels in Tagaytay
4.7 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hotel Casiana, your tranquil home in the heart of Tagaytay, opens its doors! With 138 serene and cozy rooms of different comfortable and functional arrangements whether it be a two-single bed, king couple bed, small to big family suites, all of which are deluxe with the finest amenities and upscale finishing, and features rooms with smart toilets.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Secured parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Kids pool
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
City View
Mid-range
Languages Spoken
Filipino
161Reviews0Q+A23Room tips
Traveler rating
  • 109
  • 36
  • 11
  • 2
  • 4
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
loids2014 wrote a review May 2022
Luzon, Philippines41 contributions48 helpful votes
4.0 of 5 bubbles
My family and I stayed at Hotel Casiana for 2 nights to celebrate a family milestone. Overall, we enjoyed our stay and were satisfied.

The 2-bedroom suite has a view of both Taal Lake and the city. The area is relatively quiet. The room is spacious and very clean. It is complete with basic amenities (3 TVs, microwave oven, electric kettle, mini ref) and toiletries. The beddings (sheets and pillow cases) are very clean and comfy as well as the bath towels and robes.

The living area is cute, specially the yellow couch. The living room as well as the rooms look neat but may still be improved with some wall frames perhaps to not look too bare. Also, the air conditioning system is working well with individual switches in every area. This allows the guests to adjust the temperature in specific areas (like the living room and bedrooms).

The water from both the shower and the faucet is still hot even when set to cold or in between (hot and cold, supposedly warm). The safe in the main room isn't working.

It would be better to provide also a chair and a working table either in the main room or in the living room for guests who are on a business trip or those who simply need a small working area. Also, in the absence of dressers in the bedrooms, a full/half body mirror may be placed in the main rooms as an added fixture.

The hotel room service food is good and reasonably priced. The buffet breakfast is okay but may be further improved including portion sizes for managed buffet and choices. Also, a bread toaster will be a great addition so the guests have the option to warm the bread. Likewise, it would be nicer to provide individually packed sugar instead of having all the diners get from a single sugar jar.

The hotel staff (in the reception, restaurant/cafe, housekeeping and pool) are all nice and courteous. They gladly and promptly respond to requests.

Finally, given that it's still pandemic, the hotel may consider cashless transactions in all its services. Also, hotel guests should be regularly reminded to wear masks in common areas like lobby, hallways, and elevators.

Overall, we enjoyed our stay and will consider staying again in this hotel in our future Tagaytay trip/visit.
Read more
Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded May 17, 2022
We highly appreciate for taking the time to share you experience with us here at Hotel Casiana Tagaytay. We are always concerned with the satisfaction of all our guests and your feedback is of great value to us. It is through this feedback such as yours that enables us to monitor on the quality of our products and services. You have raised areas of concern that needs to be addressed, please accept our sincere apologies for the inconvenience with the safety box and the shower faucet. Be assure we have looked into such concerns already. Likewise, we highly appreciate the suggestion on the mirror and additional chairs. Just to update you, we are already finalizing with our merchant partner on the cashless transaction set up and will also be upgrading our F&B menu in the near future. It was good to know that our reception, cafe and housekeeping team had the pleasure to be of service. We have shared your kind words with them and will certainly motivate them all to keep up the good work. We look forward to welcoming you and your family back in the near future to celebrate many more milestone. Thank you!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
trix wrote a review Jan 2021
Philippines1 contribution2 helpful votes
5.0 of 5 bubbles
rooms are clean and well sanitized. all rooms have air purifier and dehumidifier. they are also using special machine to keep the hotel sanitized. Great staff, very accommodating and respectful. will definitely visit again.
Read more
Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haydz C wrote a review Aug 2022
6 contributions
+1
5.0 of 5 bubbles
Our best staycation ever in Tagaytay City 👌💯 The exterior of the hotel is quite simple but as you enter the main lobby you'll surely notice the modern and tranquil vibe of the place ❤️ Safety protocols are strictly implemented and the cleanliness of the place was really impressive💯 Every corner of our two bedroom executive suite was fully sanitized with air purifier wow 💯 The master's bedroom, the small room and the common area each have a 50 inch android TV with unli access to Netflix and YouTube ❤️ The master's bedroom has its own toilet and bath aside from the common bathroom with freshly cleaned robes and towels na super bango ❤️ Beds, pillows and comforters were spotless, super comfy and mabango din of course 💯
They also have a veranda where you can enjoy the early morning breeze or watch the midnight fog covering the whole Tagaytay area 🌬️🌨️🌃
But the main highlight of this hotel is their heated pool where you can swim warmly and comfortably with the cold Tagaytay breeze specially at night ♨️ Also, they have an attendant who checks and ensures that optimal temperature of the water is maintained for the convenience of the guests.
They also have their own resto and cafe inside but food choices were quite limited. But the good news is, among the best restos and cafes in Tagaytay is just within the vicinity. You can also have it delivered thru panda or grab, problem solved 👍
Overall, Hotel Casiana is definitely the best and safest hotel in Tagaytay. We can't wait for our next staycation soon ❤️
Read more
Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Aug 31, 2022
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you and the family had the best staycation ever. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Likewise, we have already added more choices in our menu. This will definitely give our guest a better dining experience. Thank you again for sharing your experience with the TripAdvisor community and we look forward to serving you and your family again in the near future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mia medina m wrote a review Jul 2022
19 contributions6 helpful votes
3.0 of 5 bubbles
Booked a stay here because of the good reviews I read. But I guess it was a case of expectation vs reality. First the good points: ample parking space, helpful valets, spacious rooms with spacious balconies, really cold Aircon, high tech smart toilet, clean and the rooms didn't smell like air fresheners but just mildly fragrant and clean. Pool was warm and clean but too many guests swimming especially kids who I was afraid would be peeing in the pool. The not too good points: understaffed. The restaurant at breakfast had a few waiters extremely busy with the work load, that they had little time to see to the needs of the guests .the buffet was budget meal, tocino, chopped carrots and corn and peas, chicken with white sauce and pesto pasta. And it wasn't really a buffet in the real sense because we weren't allowed to spoon our own servings. The server (also lacking as they were only 2 for 6 viands) would give you quite small portions and when you ask for more they'd give you just the littlest bit more. Taste was average. No eggs served except at the last minute when we were already almost done. The front desk also understaffed at check out. It took them 25 minutes to check our room and give us clearance. No extra towels except if you paid 100 pesos more for each. Service was average to fair and not exceptional as stated in the reviews I read before booking.
Read more
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Jul 30, 2022
Thank you for your review. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the delay on check out and the food and service during breakfast. Please rest assured that we are taking the appropriate measures to address the concerns and prevent any future occurrences. It is through this feedback such as yours that enables us to improve the quality of our products and services. If I may update you, as part of our continuous commitment we shall be launching our new food and beverage menu and service really soon. Cusina Casiana located at the ground floor will be our all day dining restaurant, open for breakfast, lunch and dinner. Coffee quotes will be our lobby lounge serving some of your favorite coffee and pastries. Pronto will be our new pool bar located along the swimming pool gazebo serving pizza and pasta. Terrace Bar and Lounge located at the second floor with an alfresco balcony will be serving your favorite cocktails and wines as well as other beverages. This will definitely give a better experience for all our guest. Here at Hotel Casiana Tagaytay, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LG C wrote a review Sep 2022
2 contributions
2.0 of 5 bubbles
We are 2 families with 1 child each, below 6 yrs old. Booked 2 rooms. rm 310 and 312.
We arrived at the hotel last Aug 28 around 3:00 pm, they weren't able to give us our room because of full occupancy and it's long weekend. We understand. Our husbands brought the kids to play room while we were waiting at the lobby. The staff at the reception were apologetic for the delay and even offered us for late check out on the following day. We got our keys around 5PM. When we entered the room, we liked it because it was cozy and spacious but not until my husband found 3 wet towels inside the cabinet while I saw chip crumbs and hair on the table and more chips on the floor and hair too. We were really disappointed. Obviously, they didn't clean the room. Maybe they just change the linens, who knows...We immediately call the attention of the housekeeping head. My husband talked to him nicely and raised our concern and surprisingly the supervisor just gave us "okay," a nod, and a poker face. My husband even asked him what he'll do. I told my husband to just let them clean the room again, a vacuum will do since we were already tired that time. To be fair, they cleaned it right away.Another thing was the toilet, my 6-yr old daughter asked me to teach her how to use the smart toilet because she would like to use it for number 2. When the nozzle came out from the toilet bowl there were poop residue around it. Sobrang kadiri!!! No more time to argue with them since it's already past 10pm.The following morning we used the heated pool, the kids enjoyed it. We ordered some snacks, aside from the long wait they served us burnt pizza, not the tolerable one but really sunog! I called the server and asked him if he noticed the burnt pizza before serving it, he just said "pwede na daw po yan sabi ng chef" REALLY CASIANA?!
Read more
Date of stay: August 2022
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Sep 3, 2022
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear the experience with the room cleanliness and the pizza that was served. Please rest assured that these are not our standards. We are taking the appropriate and strict measures with the concerning departments to address the concerns and prevent any future occurrences. Here at Hotel Casiana, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your experience and it is our hope that you will give us another opportunity to better serve you in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tinkerbell wrote a review May 2023
Cainta, Philippines32 contributions11 helpful votes
3.0 of 5 bubbles
The room is modern and comfortable. The bathroom shower area just needs more cleaning as molds are appearing on the walls and corners, and the sink countertop needs to be cleaned thoroughly. The towels need to be replaced as they are old and gray. No soundproofing of rooms so we could hear all the noises from the hallway. The heated pool is nice, but hotel should be strict about swim attire and pool rules. We saw some folks wearing street clothes in the pool, and a group of friends arrived who played loud music pool side which made it a bit rowdy. The breakfast buffet is pretty bad, with few choices. Dimsum was raw, the egg station cook did not know how to fry sunnyside up properly, and it looked like leftover fried chicken from yesterday was served. Really disappointing coming from Enderun! Some front desk staff need to be friendlier and should smile more. Overall, we like the rooms here and the heated pool but the food quality needs to be improved a lot. There is a tipping point when it ceases being value for money, especially given stiff competition among hotels in Tagaytay.
Read more
Date of stay: April 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded May 27, 2023
Thank you for taking the time to provide feedback on your recent stay at Hotel Casiana Tagaytay. We appreciate your comments and want to assure you that we take all guest feedback seriously as we constantly strive to improve our services and facilities. We are pleased to hear that you found the room to be modern and comfortable. However, we apologize for the issues you encountered in the bathroom. We have taken note of your concerns regarding the cleanliness of the shower area and sink countertop, and we will address these with our housekeeping team to ensure that such oversights do not recur. Additionally, we understand your disappointment with the quality of the towels, and just to update you, we are already awaiting for the delivery of our new towels to ensure that all towels are in excellent condition for our guests' comfort. With regards to the hallway noise, we understand the importance of a peaceful environment for our guests and will explore ways to minimize the noise disruptions. Likewise, we will reinforce our policies to ensure that all guests are aware of and comply with the proper dress code and behavior in the pool area. We apologize for the disappointment you experienced with the breakfast buffet. Your feedback regarding the quality of the dimsum, fried eggs, and other food items is valuable to us, and we will work closely with our culinary team to enhance the selection and improve the overall quality of our breakfast offerings. We understand your concerns about value for money and competition among hotels in Tagaytay. Rest assured, we continuously assess our rates and offerings to provide the best value and experience for our guests. Once again, we sincerely appreciate your feedback during your stay. We hope you will give us another opportunity to exceed your expectations and provide you with an improved experience in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jerome Gibran de Jesus wrote a review May 2022
Barcelona, Spain12 contributions1 helpful vote
+1
5.0 of 5 bubbles
My family and I went for an overnight getaway and decided to stay in this clean & newly reopened hotel in the heart of Tagaytay.

We rented 3 rooms, and all three rooms were amazing! No complaints so far.The rooms are spacious and the bed was very comfortable. Despite being on the very top floor, the water pressure was very strong.

The breakfast buffet had decent options of Filipino, Western, & Continental. We also tried the cafe and orderd their coffee! We loved it, it wasn't acidic at all.

If you have a car, its also not far from the best spots in Tagaytay. After breakfast, we took a dip in their heated pool which was perfect place to warm up from the cool breeze of the highands. Overall our trip was amazing and will definitely come back.
Read more
Date of stay: May 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Get a room facing the pool side, best view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded May 26, 2022
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you and the family had an amazing stay at our spacious and very comfortable rooms. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to welcoming you and the family back in the near future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liv wrote a review Apr 2024
5 contributions
4.0 of 5 bubbles
Had a superb stay in this hotel! One of the best hotels I've stayed at yet. The staff, from the front desk to the guard to the food service to the room attendees, are extremely warm and responsive with no exaggeration. The room we booked was a Deluxe Family with Pool View and it was quite spacious; it wasn't just a room for 4 people, it really was a room for a family. The beds and pillows were comfortable enough and the rain shower head makes it hard to leave the shower. I also appreciated the hi-tech bidet system and the inclusion of a sink outside of the bathroom.

I loved the hotel so much that I wish I could give it 5 stars but there are several points for improvement:
1. The cable TV never worked during our stay.
2. The internet connection was decent during the first day but as the hotel began to fill up due to the holidays, the internet became very unreliable. There were times when our phones could no longer connect to the wifi and had to rely on the data, but even the data was a little slow.
3. Several TVs kept trying to connect to our phones. It was bothersome.
4. The breakfast buffet is more on the okay side. The best part of it, though is the bread. Skip everything but the bread.
5. The outside counter with the tea service is cracked where it's attached to the wall. It wasn't an issue to us but it was quite noticeable.
6. Our room didn't come with a directory of hotel and emergency numbers or a make-room sign you can hang. If we miss the regular make-room round, we had to tell a staff ourselves that we'd like to have it done. Though fortunately, one is always available and we never had to wait.

Having said all that, I'm looking forward to my next visit here!
Read more
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at Hotel Casiana Tagaytay
Responded Apr 12, 2024
Thank you so much for choosing Hotel Casiana for your staycation and for taking the time to share your experience with us! We're delighted to hear that you had a memorable and enjoyable time during your stay. Thank you for bringing all of this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We appreciate your recommendation and can't wait to welcome you and your family back to Hotel Casiana for another fantastic experience in the future.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Choleng P wrote a review Sep 2023
Manila, Philippines36 contributions6 helpful votes
4.0 of 5 bubbles
Our family stayed here for two nights in one of the month's two long weekends, so it wasn't a surprise when the hotel had a good number of guests at that time. Despite this the hotel's personnel were still courteous while assisting and accommodating those who needed help in checking in.
The rooms had ample space, and ours had two spacious and comfortable beds for our family of three. The bathroom though was quite small compared to other hotels but at least it had hot and cold water.
Breakfast was no big deal, but the choices were enough that one won't get stressed in choosing from so many kinds of food. One pro-tip is to have breakfast before 7:15 to get a table for your group, since the dining area fills up fast during that time.
We also enjoyed the fairly big "heated" pool even when it was raining much of the time that weekend.
Parking space though was a little challenging since it was on the other side of the building and was open to all the elements.
Also, the rooms aren't that soundproof since one can hear some noise coming from the next room or on the corridor outside when other guests are walking by.
Overall it was a great weekend stay for our family in this fairly new hotel that it's worth another visit in the future.
Read more
Date of stay: August 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: Best time to have breakfast is before 7:15am to get a table for your group.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Sep 9, 2023
Thank you so much for choosing to stay with us here at Hotel Casiana during your recent visit to Tagaytay, and for taking the time to share your valuable feedback with us. We are delighted to hear that you had a great weekend stay with your family and appreciate your kind words about our courteous staff, spacious rooms, and amenities. We have taken note of your feedback regarding the soundproofing in the rooms. Your comments are important to us, and we will use them to continuously improve our facilities to ensure a more comfortable and enjoyable experience for our guests. We are thrilled that you were able to make the most of our heated pool despite the weather and that you are considering another visit in the future. We look forward to welcoming you and your family back to our hotel should your plans bring you back to Tagaytay. Please feel free to reach out to us directly.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dionysius wrote a review May 2023
New York38 contributions1 helpful vote
4.0 of 5 bubbles
We spent two nights in a two bedroom suite with two bathrooms and a microwave. We were on the 7th floor but it wasn’t high enough to get a view of the lake. Higher floors would probly be the same. The room was nice, comfortable and fairly spacious. It had three TVs but only 2 remotes, I informed the front desk but they did not provide a replacement. The shower pressure was good but the toilet bowls need to be changed because the way it flushed was weak. The bathroom and rooms also had no hanging hooks so it was a challenge to find where to dry your towels. The included breakfast buffet was delicious with a good selection of local dishes and an egg station. Staff were very friendly, helpful, and hospitable. The hotel has a weird policy of asking for a php300 “deposit” if you want an extra key card or you have to leave a government ID card. I found this odd because we were booked as three adults but were only given two key cards. It also says in the small key folder that if you lose a key card you will have to pay for it. Internet was good inside the rooms, restaurant, and lobby. Location was good with several nearby restaurants and a supermarket. Guarded parking is free. Despite some minor issues, we had a very good stay.
Read more
Date of stay: May 2023Trip type: Traveled with family
Room Tip: Free guarded parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded May 19, 2023
Thank you for sharing your feedback about your recent stay at Hotel Casiana Tagaytay. We appreciate your kind words and are glad to hear that you had a good overall experience. We also appreciate your suggestions for improvement, and we apologize for any inconvenience caused during your stay. We apologize for the inconvenience with the missing remote and the toilet flush. We strive to provide a seamless experience for our guests, and it is unfortunate that we were unable to resolve these issues during your stay. We will address these concerns with our maintenance and housekeeping teams to ensure that such oversights do not happen in the future. Your suggestion about adding hanging hooks in the bathrooms is appreciated. We understand the importance of having a convenient place to dry towels, and we will evaluate the feasibility of incorporating them into our rooms. We are delighted to hear that you enjoyed our breakfast buffet and found the selection of local dishes to be delicious. We will pass along your compliments to our culinary team. Additionally, we appreciate your positive comments about our friendly, helpful, and hospitable staff. We take pride in providing exceptional service to our guests, and it's always rewarding to receive such feedback. We are pleased to know that you found our internet service reliable throughout the hotel and that the hotel location was convenient for you, with nearby restaurants and a supermarket. Once again, thank you for sharing your experience and suggestions. We appreciate your feedback, and we will use it to enhance the guest experience. We hope to welcome you back in the near future should your travel plans bring you back to Tagaytay.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No results found.Try changing or clearing your search to read questions and answers.
Jen wrote a tip May 19
Dasmarinas City, Philippines9 contributions
5.0 of 5 bubbles
"Just bring yourself and enjoy great time with your loved ones. They have almost everything!"
Read full review
Ivan Steve wrote a tip Apr 2024
Indonesia1 contribution
5.0 of 5 bubbles
"Try Cusina Casiana Breakfast Buffet, Delightful!"
Read full review
Demeter L wrote a tip Apr 2024
1 contribution
5.0 of 5 bubbles
"book before hand to get the best deals ☺️"
Read full review
Alma H wrote a tip Apr 2024
2 contributions
5.0 of 5 bubbles
"It’s a 3 star hotel but our experience is more than our expectation!⭐️⭐️⭐️⭐️⭐️"
Read full review
Emily R wrote a tip Mar 2024
Manila, Philippines3 contributions
4.0 of 5 bubbles
"better bring your own pocket wifi! the wifi in this hotel is next to non existent in rooms."
Read full review
Not the right property for you?
There are more places to choose from in the Tagaytay area.
PRICE RANGE
₱2,896 - ₱4,227 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Casiana
LOCATION
PhilippinesLuzonCalabarzon RegionCavite ProvinceTagaytay
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOTEL CASIANA TAGAYTAY - UPDATED 2024 Reviews & Price Comparison (Philippines) - Tripadvisor

Frequently Asked Questions about Hotel Casiana Tagaytay
Which popular attractions are close to Hotel Casiana Tagaytay?
Nearby attractions include Summit Ridge Promenade (1.1 km), Mahogany Market (0.6 km), and Tagaytay Point (0.4 km).
What are some of the property amenities at Hotel Casiana Tagaytay?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Casiana Tagaytay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casiana Tagaytay?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Casiana Tagaytay?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Casiana Tagaytay?
Conveniently located restaurants include Nanay Cirilas Kapeng Barako, Mushroomburger, and Taza Fresh Table.
Are there opportunities to exercise at Hotel Casiana Tagaytay?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Casiana Tagaytay offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Hotel Casiana Tagaytay have any great views?
Yes, guests often enjoy the city view available here.
Is Hotel Casiana Tagaytay accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.
All Tagaytay HotelsTagaytay Hotel DealsLast Minute Hotels in Tagaytay
Things to DoRestaurantsFlightsTravel StoriesCruisesRental Cars