Hotel Casiana Tagaytay
5915 Tagaytay - Nasugbu Highway Kaybagay South, Tagaytay, Luzon 4120 Philippines
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About
#8 of 86 hotels in Tagaytay
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel Casiana, your tranquil home in the heart of Tagaytay, opens its doors! With 138 serene and cozy rooms of different comfortable and functional arrangements whether it be a two-single bed, king couple bed, small to big family suites, all of which are deluxe with the finest amenities and upscale finishing, and features rooms with smart toilets.
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Property amenities
Secured parking
Free internet
Adult pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids club
Kids pool
Car hire
Wifi
Pool / beach towels
Heated pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
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Room features
Blackout curtains
Soundproof rooms
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Location
79Somewhat walkable
Grade: 79 out of 100
45Restaurantswithin 1 km
3Attractionswithin 1 km
5915 Tagaytay - Nasugbu Highway Kaybagay South, Tagaytay, Luzon 4120 Philippines
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Our family stayed here for two nights in one of the month's two long weekends, so it wasn't a surprise when the hotel had a good number of guests at that time. Despite this the hotel's personnel were still courteous while assisting and accommodating those who needed help in checking in. The rooms had ample space, and ours had two spacious and comfortable beds for our family of three. The bathroom though was quite small compared to other hotels but at least it had hot and cold water. Breakfast was no big deal, but the choices were enough that one won't get stressed in choosing from so many kinds of food. One pro-tip is to have breakfast before 7:15 to get a table for your group, since the dining area fills up fast during that time. We also enjoyed the fairly big "heated" pool even when it was raining much of the time that weekend. Parking space though was a little challenging since it was on the other side of the building and was open to all the elements. Also, the rooms aren't that soundproof since one can hear some noise coming from the next room or on the corridor outside when other guests are walking by. Overall it was a great weekend stay for our family in this fairly new hotel that it's worth another visit in the future. …
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Best time to have breakfast is before 7:15am to get a table for your group.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded 2 weeks ago
Thank you so much for choosing to stay with us here at Hotel Casiana during your recent visit to Tagaytay, and for taking the time to share your valuable feedback with us. We are delighted to hear that you had a great weekend stay with your family and appreciate your kind words about our courteous staff, spacious rooms, and amenities. We have taken note of your feedback regarding the soundproofing in the rooms. Your comments are important to us, and we will use them to continuously improve our facilities to ensure a more comfortable and enjoyable experience for our guests. We are thrilled that you were able to make the most of our heated pool despite the weather and that you are considering another visit in the future. We look forward to welcoming you and your family back to our hotel should your plans bring you back to Tagaytay. Please feel free to reach out to us directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent 👌👍 superb stay! Heated pool is the best! Comfortable bedding, clean sheets. Modern hotel with modern facilities with all tiled walls and with Japanese inspired toilet. Nice buffet break fast selection with delectable dishes.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Heated pool is the best!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded 4 weeks ago
Thank you for your fantastic review and for recommending Hotel Casiana to the TripAdvisor community. We're thrilled to hear that you had an excellent and superb stay with us. It's wonderful that you enjoyed the heated pool and found the bedding comfortable with clean sheets. We're glad that our modern facilities, including the Japanese inspired toilets, left a positive impression on you. It's also great to know that you enjoyed the buffet breakfast selection and found the dishes delectable. Your feedback means a lot to us, and we're delighted that you had such a positive experience. We hope to have the pleasure of welcoming you again in the future for another enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In spite of staycationing on different hotels each month, I rarely post a review unless we do have a lot of positive things to say. My husband is wheelchair bound and have a very poor eye sight, that most hotels, even the 5-stars does not easily satisfy him. The hubby specifically reminded me to drop a review for Hotel Casiana to make sure I convey his enjoyment on our recent stay. What we like the most: 1. Room is very spacious. A PWD can easily move around in the room. 2. The balcony is also roomy and provides good mountain view. We hang out here a lot and we spend our dinners here since the weather was really nice. 3. The service is good. We ordered a late night dinner and we have no complaints about how quickly our orders were delivered (Room service available 24 hrs on Fri & Sat). Housekeeping checks on the guests each morning to ask if assistance is required, prior to scheduled room cleaning. The amenities kit are packed nicely and replenished daily. 4. The staff are very nice and courteous. 5. Chef was accommodating enough to customize lunch for my hubby who have particular diet preferences. 6. I love love love the buko tart from the cafe 7. Checking in and out was a breeze 8. Lighting in the room are well placed so it's good for people with bad eyesight such as hubby. (This is what he complained the most with most 5 star hotels. He doesn't like ambient lights) 9. There are enough wall sockets near bedside for charging and other electrical needs. What we considered ok: 1. Breakfast is fine. 2. Bed was a little hard but comfortable enough. Pillows were nice and soft 3. A personal fridge with small freezer compartment was provided, instead of just a chiller so you left over food, cakes or even ice cream is safe. What can be improved. 1. Food selection in the restaurant is limited and a little pricey, although serving is generous. Very few choices for guests with food restrictions. We were able request for customized order of steamed vegetables for the hubby, although he considered it a tad expensive since price matches one of the dishes that contains meat and seafood. Maybe hotel restaurant can offer some selections of side dishes like vegetables, mashed potato, etc in the future and a different pricing for customized orders. 2. Difficult to adjust the hot water in the shower and even on the wash area. If you are not careful, you will be easily scalded if you move the tap handle too far to the left. Overall, we truly enjoyed our stay and would definitely come back.…
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded 4 weeks ago
Thank you for taking the time to share such a detailed and thoughtful review of your stay here at Hotel Casiana. We're delighted to hear that you and your husband had a wonderful experience and that our hotel met your needs in many ways. Your feedback is invaluable to us, and we're glad to know that the spacious room, balcony with a mountain view, good service, courteous staff, and various amenities contributed to your enjoyment. We appreciate your understanding regarding the aspects you found to be ok and the areas you highlighted for improvement. Your suggestions for expanding the food selection, especially for guests with dietary restrictions, and addressing the hot water adjustment issue are noted. We're always working to enhance our offerings, and your feedback will aid in our efforts to make future stays even better. Thank you once again for choosing Hotel Casiana and for your positive feedback. We look forward to welcoming you and your husband back for another enjoyable stay in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: * Clean and well-maintained rooms (we booked a 3-bedroom and deluxe family) and common spaces (e.g. lobby, pool area, dining area) * 3-bedroom executive suite has a spacious master’s bedroom and second room. The third room isn’t as big, but can still comfortably sleep 2 guests (I believe it has a full bed). * Professional, pleasant staff who sets the tone for a good stay. * TV in every room plus an air purifier unit. * Clean, heated pool. * Our late checkout was accommodated. Cons: * In most places, when you book a suite, you can expect a decent view. Ours was located on the 6th floor of a 9- or 10-floor building and overlooks the parking lot and the road. You can see the mountains beyond, but the foreground view just ruins it.. * En suite bathroom is tiny. * Their breakfast room isn’t big enough for the weekend crowd, so the overflow is in one of the function rooms. The problem is they were unbearably slow in refilling the food in the function room. Overall, I was impressed with the cleanliness of this hotel. It’s reasonably priced considering the quality and the service. If having a view of Taal Lake is not a must, you won’t be disappointed with your stay here …
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Aug 18, 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. Your overall impression of the hotel leans positively, emphasizing the cleanliness, quality, and service provided for the reasonable price. We will definitely share your detailed feedback with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 2 nights with my family. We enjoyed our stay. Below are the positive things Ive noted and a few comments for improvement. 1. We loved that the staff are all well trained. Courteous, helpful and accommodating. 2. Clean rooms, high end linen, modern facilities. They even have a plasma air purifier in the rooms. 3. Good food. We ordered in room dining and all the food we ordered tasted good. 4. We love the heated pool. It was raining and cold but we still enjoyed swimming. Room for improvement. A full length mirror by the hallway and newer towels. The towels were old already.
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: Just be careful in the room if your feet are wet. The floor get slippery since its not carpeted.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Aug 2, 2023
Thank you so much for choosing to stay with us here at Hotel Casiana Tagaytay. We are glad to know that you loved your experience with us! We greatly appreciate your kind words and feedback, as it helps us to improve and deliver an even better experience for our guests. We are delighted that you found our staff to be well-trained, courteous, helpful, and accommodating. Providing exceptional service is one of our top priorities, and it's wonderful to know that our team made a positive impression on you and your family. It's also great to hear that you enjoyed our clean rooms with high-end linen and modern facilities, including the plasma air purifier. We take pride in providing a comfortable and pleasant environment for all our guests. We are glad that you liked the food from our in-room dining service. Our culinary team works hard to create delicious and diverse menu options to cater to all tastes, and we are happy to know that it met your expectations. Furthermore, we're thrilled that you enjoyed the heated pool despite the inclement weather. It's always a pleasure to see guests making the most of our amenities. Once again, thank you for your valuable feedback and for staying with us. We hope to have the pleasure of welcoming you and your family back for another wonderful stay in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything turn out great with this fine gem at the heart of Tagaytay. The only thing that bothered us was the heated pool. We booked our stay here because our kids (ages 4 and 1) would like to swim using the heated pool. To our dismay, the pool was not heated and we are not advised that it was not heated. I called the guest services and spoke to several people over the phone prior to us going to the pool area, but no one mentioned that the pool was not heated. The pool personnel told us, after using the pool, that the heater was "under maintenance". Our kids does not want to swim anymore since the water was too cold and that we said that it will be a heated pool as advertised. Other than this bad experience, maybe due to poor communication, everything turned out okay. Are we going back? Maybe, as long as the pool will be heated as indicated in your ads. Thank you.…
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Jul 19, 2023
Thank you for sharing your feedback about your recent stay at Hotel Casiana Tagaytay. We are delighted to hear that overall, you had a great experience with us. However, we sincerely apologize for the inconvenience caused by the unheated pool during your visit. We understand how important it was for your kids to have a heated pool, and we deeply regret that this aspect of your stay did not meet your expectations. Please know that we have already rectified the malfunction of our heat pumps in the pool area. We assure you that we are committed to providing the best experience possible and we will ensure the pool is in perfect condition as advertised. We look forward to welcoming you and the family back should your travel plans bring you back to Tagaytay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel Casiana always succeeds in being my go-to hotel now. I had a few friends visit the Philippines and we went to Tagaytay so I recommended staying at Hotel Casiana and even they loved it! It was my first time booking online so I was skeptical but it turned out to be an easy process. For me, you just really have to read the terms and conditions. Other than that, again the rooms were clean and nice. Even my friends said they would keep staying in Casiana if they come back to visit. Highly commend Macky from the front desk. He greeted us with a kind smile and attended to us quickly. Kudos to the team for continuing to give me a quality stay as always.
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Date of stay: July 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Jul 14, 2023
Thank you so much for sharing your positive experience with us here at Hotel Casiana Tagaytay! We're thrilled to hear that we have become your go-to hotel and we're delighted that you recommended us to your friends. We understand that booking online for the first time can be a bit daunting, but we're glad to know that the process was easy for you. Reading the terms and conditions is indeed important to ensure a smooth booking experience. We appreciate your trust in us. It's wonderful to hear that you found our rooms clean and nice, and that your friends also enjoyed their stay. Knowing that you and your friends would choose to stay with us again means a lot to us. We will make sure to share your kind words to Macky. It's always our aim to provide excellent customer service, and we're delighted that he made a positive impression on you with his kind smile and prompt assistance. Once again, thank you for your commendation and for choosing Hotel Casiana. We look forward to welcoming you and your friends back on your next visit to Tagaytay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time staying in Hotel Casiana. I don’t often deviate from hotels that I already trust, so trying Hotel Casiana was a new experience for me, and from their food to their rooms, I just loved it! I especially loved the desserts in their Cafe near the lobby. I stayed there on a Saturday, and I didn’t know there was a live band on the 2nd floor in the evening, so I went to watch them even serve cocktails which were good as well. The next day, I had their buffet breakfast, and it was really good. Special thanks to the chef and staff of their in-house restaurant for the good food and for being so hospitable.
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Jul 14, 2023
Thank you for choosing Hotel Casiana for your recent stay! We're delighted to hear that your first experience with us was a memorable one and that you loved everything from our food to our rooms. We're thrilled that you enjoyed the desserts in our Coffe Quotes Cafe near the lobby. Our culinary team takes pride in creating delectable treats, and it's wonderful to know that they left a positive impression on you. It's great that you discovered our live band on the 2nd floor Terrace Bar and Lounge which we have every saturday evenings. We strive to provide engaging and enjoyable experiences for our guests, and the live band coupled with cocktails sounds like a delightful evening. We're glad you had a good time. We're also delighted to hear that you enjoyed our buffet breakfast. Our chef and staff at the in-house restaurant work hard to ensure a satisfying dining experience for our guests, and your compliments will be shared with them. Thank you for acknowledging their efforts and hospitality. Once again, we appreciate your feedback and recommendation. Should you plan to visit us again or have any further inquiries, please feel free to reach out. We look forward to welcoming you back to Hotel Casiana for another enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My parents loved it, we spent my Mom’s birthday at Hotel Casiana and the entire hotel is really pretty. It’s really perfect for pictures and relaxing! I love their pepperoni pizza and truffle pasta as well, we had them in the restaurant and it was delicious. They even sang Happy Birthday for my Mom, it was soooo sweet! Thanks to all the staff in Hotel Casiana for making my Mom’s birthday a good weekend. Hope to come back again soon.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Jul 14, 2023
Thank you so much for choosing Hotel Casiana Tagaytay to celebrate your Mom's birthday! We're thrilled to hear that your parents had a wonderful time and that the entire hotel exceeded your expectations. Creating a beautiful and relaxing ambiance for our guests is something we strive for, and we're delighted that you found it perfect for pictures and relaxation. We're glad to know that you enjoyed our pepperoni pizza and truffle pasta in our restaurant. Our culinary team takes great pride in preparing delicious and flavorful dishes, and it's fantastic to hear that they hit the mark for you. We hope they added to the enjoyment of your Mom's birthday celebration. It warms our hearts to hear that our staff sang Happy Birthday to your Mom. We believe that personal touches and gestures make a difference, especially during special occasions. We're delighted that this sweet surprise made the celebration even more memorable for your family. We will certainly share your kind words with our entire team. They work tirelessly to provide exceptional service and create a welcoming environment for our guests. Your appreciation will motivate them to continue delivering memorable experiences. Thank you once again for your feedback and for this special celebration. We look forward to welcoming you back soon and creating more wonderful memories.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a great place for staycation. It's cozy and quiet. The staff are friendly and showed good customer service - from the reception, housekeeping and restaurant. The best thing for me is finding a heated pool in Tagaytay. Just a friendly criticism for improvement: 1) it took awhile to be served whenever we dial 0 for some of our requests. Follow up calls were made 2) lots of insects at night both in the balcony and in the pool.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jun Delos Santos, General Manager at Hotel Casiana Tagaytay
Responded Jul 8, 2023
Thank you for your feedback and for choosing to stay with us here at Hotel Casiana Tagaytay for your staycation. We're delighted to hear that you found our place cozy and quiet, and that our staff provided friendly and attentive customer service. We appreciate your kind words and we'll be sure to pass them along to our team. We're also glad to hear that you enjoyed our heated pool, as it's one of our unique features in Tagaytay. We strive to provide a comfortable and enjoyable experience for all our guests. Regarding your concern, we apologize for any inconvenience caused. We understand the urgency for requests and we're sorry if it took longer than expected. We'll review our procedures and make necessary adjustments to ensure prompt and efficient service in the future. Additionally, we apologize for the presence of insects in both the balcony and the pool during your stay. We take this matter seriously, and we'll take steps to address the issue to provide a more pleasant experience for our guests. We appreciate your feedback, as it helps us improve and deliver a better experience to our guests. We hope to have the opportunity to welcome you back to Hotel Casiana in the near future. If you have any further comments or suggestions, please feel free to reach out to us. Thank you once again for your valuable feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$65 - $87 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Casiana
LOCATION
PhilippinesLuzonCalabarzon RegionCavite ProvinceTagaytay
NUMBER OF ROOMS
138
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Frequently Asked Questions about Hotel Casiana Tagaytay
Which popular attractions are close to Hotel Casiana Tagaytay?
Nearby attractions include Ayala Malls Serin (0.4 km), Summit Ridge Promenade (0.4 km), and Sky Ranch (0.6 km).
What are some of the property amenities at Hotel Casiana Tagaytay?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Casiana Tagaytay?
Top room amenities include a kitchenette, a minibar, and a flat screen TV.
What food & drink options are available at Hotel Casiana Tagaytay?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Casiana Tagaytay?
Yes, secured parking is available to guests.
What are some restaurants close to Hotel Casiana Tagaytay?
Conveniently located restaurants include Mushroomburger, Taza Fresh Table, and Bulalo Point Turo-Turo Grill.
Are there opportunities to exercise at Hotel Casiana Tagaytay?
Yes, guests have access to a fitness centre, a heated pool, and locker rooms available in the fitness centre during their stay.
Does Hotel Casiana Tagaytay offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Hotel Casiana Tagaytay have any great views?
Yes, guests often enjoy the city view available here.
Is Hotel Casiana Tagaytay accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.