Hotel Casiana & Events Center
Hotel Casiana & Events Center
5915 Tagaytay - Nasugbu Highway Kaybagay South, Tagaytay, Luzon 4120 Philippines
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Avg. ₱4,470 /night, 3/22 - 3/23
₱5,961
per night
₱4,700
per night
₱3,439
per night
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About
#7 of 43 hotels in Tagaytay
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Hotel Casiana & Events Center, your tranquil home in the heart of Tagaytay, opens its doors! With 138 serene and cozy rooms of different comfortable and functional arrangements whether it be a two-single bed, king couple bed, small to big family suites, all of which are deluxe with the finest amenities and upscale finishing, and features rooms with smart toilets.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Secured parking
Wifi
Fitness / spa locker rooms
Pool / beach towels
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Kids pool
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Mid-range
Languages Spoken
Filipino
Location
5915 Tagaytay - Nasugbu Highway Kaybagay South, Tagaytay, Luzon 4120 Philippines
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 53 out of 100
53
Ninoy Aquino Intl Airport
46.9 km•
See all flights
Rental Cars
36 Restaurants
within 1 kilometer
3 Attractions
within 1 kilometer
Reviews
4.5
183 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Casiana & Events Center comes highly recommended for its cleanliness, with numerous guests appreciating the spotless rooms and public spaces. The hotel's location is often celebrated for its easy access to local attractions, though some visitors missed having convenience stores close by.
While the heated pool and family-friendly amenities are favorites among guests, some have pointed out that the WiFi and cable TV could be improved. Despite occasional comments about the need for better soundproofing in rooms, the accommodating and professional staff have made many stays memorable.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Warm
Amenities
Well-appointed
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Detailed Reviews
Had a superb stay in this hotel! One of the best hotels I've stayed at yet. The staff, from the front desk to the guard to the food service to the room attendees, are extremely warm and responsive with no exaggeration. The room we booked was a Deluxe Family with Pool View and it was quite spacious; it wasn't just a room for 4 people, it really was a room for a family. The beds and pillows were comfortable enough and the rain shower head makes it hard to leave the shower. I also appreciated the hi-tech bidet system and the inclusion of a sink outside of the bathroom.
I loved the hotel so much that I wish I could give it 5 stars but there are several points for improvement:
1. The cable TV never worked during our stay.
2. The internet connection was decent during the first day but as the hotel began to fill up due to the holidays, the internet became very unreliable. There were times when our phones could no longer connect to the wifi and had to rely on the data, but even the data was a little slow.
3. Several TVs kept trying to connect to our phones. It was bothersome.
4. The breakfast buffet is more on the okay side. The best part of it, though is the bread. Skip everything but the bread.
5. The outside counter with the tea service is cracked where it's attached to the wall. It wasn't an issue to us but it was quite noticeable.
6. Our room didn't come with a directory of hotel and emergency numbers or a make-room sign you can hang. If we miss the regular make-room round, we had to tell a staff ourselves that we'd like to have it done. Though fortunately, one is always available and we never had to wait.
Having said all that, I'm looking forward to my next visit here!
I loved the hotel so much that I wish I could give it 5 stars but there are several points for improvement:
1. The cable TV never worked during our stay.
2. The internet connection was decent during the first day but as the hotel began to fill up due to the holidays, the internet became very unreliable. There were times when our phones could no longer connect to the wifi and had to rely on the data, but even the data was a little slow.
3. Several TVs kept trying to connect to our phones. It was bothersome.
4. The breakfast buffet is more on the okay side. The best part of it, though is the bread. Skip everything but the bread.
5. The outside counter with the tea service is cracked where it's attached to the wall. It wasn't an issue to us but it was quite noticeable.
6. Our room didn't come with a directory of hotel and emergency numbers or a make-room sign you can hang. If we miss the regular make-room round, we had to tell a staff ourselves that we'd like to have it done. Though fortunately, one is always available and we never had to wait.
Having said all that, I'm looking forward to my next visit here!
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Date of stay: March 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at Hotel Casiana & Events Center
Responded Apr 12, 2024
Thank you so much for choosing Hotel Casiana for your staycation and for taking the time to share your experience with us! We're delighted to hear that you had a memorable and enjoyable time during your stay. Thank you for bringing all of this to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We appreciate your recommendation and can't wait to welcome you and your family back to Hotel Casiana for another fantastic experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family stayed here for two nights in one of the month's two long weekends, so it wasn't a surprise when the hotel had a good number of guests at that time. Despite this the hotel's personnel were still courteous while assisting and accommodating those who needed help in checking in.
The rooms had ample space, and ours had two spacious and comfortable beds for our family of three. The bathroom though was quite small compared to other hotels but at least it had hot and cold water.
Breakfast was no big deal, but the choices were enough that one won't get stressed in choosing from so many kinds of food. One pro-tip is to have breakfast before 7:15 to get a table for your group, since the dining area fills up fast during that time.
We also enjoyed the fairly big "heated" pool even when it was raining much of the time that weekend.
Parking space though was a little challenging since it was on the other side of the building and was open to all the elements.
Also, the rooms aren't that soundproof since one can hear some noise coming from the next room or on the corridor outside when other guests are walking by.
Overall it was a great weekend stay for our family in this fairly new hotel that it's worth another visit in the future.
The rooms had ample space, and ours had two spacious and comfortable beds for our family of three. The bathroom though was quite small compared to other hotels but at least it had hot and cold water.
Breakfast was no big deal, but the choices were enough that one won't get stressed in choosing from so many kinds of food. One pro-tip is to have breakfast before 7:15 to get a table for your group, since the dining area fills up fast during that time.
We also enjoyed the fairly big "heated" pool even when it was raining much of the time that weekend.
Parking space though was a little challenging since it was on the other side of the building and was open to all the elements.
Also, the rooms aren't that soundproof since one can hear some noise coming from the next room or on the corridor outside when other guests are walking by.
Overall it was a great weekend stay for our family in this fairly new hotel that it's worth another visit in the future.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Best time to have breakfast is before 7:15am to get a table for your group.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana & Events Center
Responded Sep 9, 2023
Thank you so much for choosing to stay with us here at Hotel Casiana during your recent visit to Tagaytay, and for taking the time to share your valuable feedback with us. We are delighted to hear that you had a great weekend stay with your family and appreciate your kind words about our courteous staff, spacious rooms, and amenities. We have taken note of your feedback regarding the soundproofing in the rooms. Your comments are important to us, and we will use them to continuously improve our facilities to ensure a more comfortable and enjoyable experience for our guests. We are thrilled that you were able to make the most of our heated pool despite the weather and that you are considering another visit in the future. We look forward to welcoming you and your family back to our hotel should your plans bring you back to Tagaytay. Please feel free to reach out to us directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
I was thrilled to have stayed here. The staff was extremely friendly and helpful, and provided exceptional customer service. The rooms were modern and well-equipped, with stunning views of the surrounding landscape. The food and drinks at the restaurant were delicious, and the hotel's location made it easy to explore the nearby attractions. I could not recommend this hotel more, and I'll definitely be back!"
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip: book before hand to get the best deals ☺️
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at Hotel Casiana & Events Center
Responded Apr 13, 2024
Thank you so much for taking the time to share your positive experience and wonderful feedback of Hotel Casiana! We are delighted to feel that your stay was great, and that our team made a positive impact on your overall experience. We appreciate your kind words about the accommodation, modern and well equipped facilities, and stunning landscapes. We are thrilled that you love the place. Your satisfaction is our top priority, and we look forward to the opportunity of welcoming you back to Hotel Casiana in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is modern and comfortable. The bathroom shower area just needs more cleaning as molds are appearing on the walls and corners, and the sink countertop needs to be cleaned thoroughly. The towels need to be replaced as they are old and gray. No soundproofing of rooms so we could hear all the noises from the hallway. The heated pool is nice, but hotel should be strict about swim attire and pool rules. We saw some folks wearing street clothes in the pool, and a group of friends arrived who played loud music pool side which made it a bit rowdy. The breakfast buffet is pretty bad, with few choices. Dimsum was raw, the egg station cook did not know how to fry sunnyside up properly, and it looked like leftover fried chicken from yesterday was served. Really disappointing coming from Enderun! Some front desk staff need to be friendlier and should smile more. Overall, we like the rooms here and the heated pool but the food quality needs to be improved a lot. There is a tipping point when it ceases being value for money, especially given stiff competition among hotels in Tagaytay.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana & Events Center
Responded May 27, 2023
Thank you for taking the time to provide feedback on your recent stay at Hotel Casiana Tagaytay. We appreciate your comments and want to assure you that we take all guest feedback seriously as we constantly strive to improve our services and facilities. We are pleased to hear that you found the room to be modern and comfortable. However, we apologize for the issues you encountered in the bathroom. We have taken note of your concerns regarding the cleanliness of the shower area and sink countertop, and we will address these with our housekeeping team to ensure that such oversights do not recur. Additionally, we understand your disappointment with the quality of the towels, and just to update you, we are already awaiting for the delivery of our new towels to ensure that all towels are in excellent condition for our guests' comfort. With regards to the hallway noise, we understand the importance of a peaceful environment for our guests and will explore ways to minimize the noise disruptions. Likewise, we will reinforce our policies to ensure that all guests are aware of and comply with the proper dress code and behavior in the pool area. We apologize for the disappointment you experienced with the breakfast buffet. Your feedback regarding the quality of the dimsum, fried eggs, and other food items is valuable to us, and we will work closely with our culinary team to enhance the selection and improve the overall quality of our breakfast offerings. We understand your concerns about value for money and competition among hotels in Tagaytay. Rest assured, we continuously assess our rates and offerings to provide the best value and experience for our guests. Once again, we sincerely appreciate your feedback during your stay. We hope you will give us another opportunity to exceed your expectations and provide you with an improved experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The food is good. BUT the only problem we experienced daily in my 4 day stay here is the internet in our room. There are 2 wifi connections being offered but none of it can be of use. The hotel should improve its wifi for its guests. 2nd, the only mirror we have in the room is in the bathroom. It'a a shared room and a mirror is vital. During our daily session innthenfunction room, Sapphire, the slow internet connection makes our meeting disrupted most of the time.
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Date of stay: July 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Guest Services / Front Office at Hotel Casiana & Events Center
Responded Jul 11, 2024
Thank you for choosing Hotel Casiana for your stay, and for taking the time to provide your feedback. We sincerely apologize for any inconvenience you experienced due to our Wi-Fi/internet service during your recent visits. We appreciate your feedbacks, and we are genuinely sorry to hear that the Wi-Fi performance did not meet your expectations. We understand the importance of a reliable internet connection, especially for our guests who may need it for work or leisure. We are constantly coordinating with both PLDT and Converge as our Internet Service Providers to ensure a stable and fast connection for our guests. We will certainly look into this matter further to identify any potential improvements that can be made. We apologize for the inconvenience regarding the water provision and the absence of extra mirror. Your feedback is valuable, and we will take it into consideration as we aim to enhance our services and facilities. We look forward to welcoming you back on your next visit. If there's anything specific you'd like to discuss or if you have additional preferences for your future stay, please feel free to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The positive review
1. Staffs are all friendly
2. Room is cold
3. Food is ok
The negative review
1. No mirror inside the room, only in the CR
2. No grab bar inside the shower room, my 91 year old mom nearly slipped on the slippery shower room, on the last night she din't want to shower anymore fearing she might really slide on the wet floor.
3. Hot shower isn't really hot, it's warm only most of the time
4. Lastly, we are still eating our breakfast and my mom and sister already went on their room to continue sleeping, this waiter, removed all the soiled dishes and after removing it he sprayed table sanitizers in front of us at the table while we are still eating, we lost appetite and go up with my 2year old baby DISASTER!
I hope this concerns will be brought up in the daily mancom meeting to address this problems.
1. Staffs are all friendly
2. Room is cold
3. Food is ok
The negative review
1. No mirror inside the room, only in the CR
2. No grab bar inside the shower room, my 91 year old mom nearly slipped on the slippery shower room, on the last night she din't want to shower anymore fearing she might really slide on the wet floor.
3. Hot shower isn't really hot, it's warm only most of the time
4. Lastly, we are still eating our breakfast and my mom and sister already went on their room to continue sleeping, this waiter, removed all the soiled dishes and after removing it he sprayed table sanitizers in front of us at the table while we are still eating, we lost appetite and go up with my 2year old baby DISASTER!
I hope this concerns will be brought up in the daily mancom meeting to address this problems.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Read all the reviews about this hotel so you won't expect much.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana & Events Center
Responded Oct 9, 2023
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate both your positive comments and your concerns as they help us improve our services. We're delighted to hear that you found our staff friendly, the room comfortably cool, and the food satisfactory. However, we're genuinely sorry to hear about the negative aspects of your stay. We take these concerns seriously and will make sure to address them. We understand the importance of having hot water consistently, and we'll investigate the issue with the hot shower to ensure it meets the expected standards. We sincerely apologize for the incident during breakfast. The behavior of the waiter was unacceptable and does not align with our standards of service. We will address this with the team and provide further training to prevent such situations from happening again. Your concerns will indeed be discussed in our management meetings to ensure improvements in these areas. Thank you for bringing these issues to our attention, and we hope you'll consider staying with us again, so we can offer you a more positive and improved experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I stayed at Hotel Casiana for 2 nights to celebrate a family milestone. Overall, we enjoyed our stay and were satisfied.
The 2-bedroom suite has a view of both Taal Lake and the city. The area is relatively quiet. The room is spacious and very clean. It is complete with basic amenities (3 TVs, microwave oven, electric kettle, mini ref) and toiletries. The beddings (sheets and pillow cases) are very clean and comfy as well as the bath towels and robes.
The living area is cute, specially the yellow couch. The living room as well as the rooms look neat but may still be improved with some wall frames perhaps to not look too bare. Also, the air conditioning system is working well with individual switches in every area. This allows the guests to adjust the temperature in specific areas (like the living room and bedrooms).
The water from both the shower and the faucet is still hot even when set to cold or in between (hot and cold, supposedly warm). The safe in the main room isn't working.
It would be better to provide also a chair and a working table either in the main room or in the living room for guests who are on a business trip or those who simply need a small working area. Also, in the absence of dressers in the bedrooms, a full/half body mirror may be placed in the main rooms as an added fixture.
The hotel room service food is good and reasonably priced. The buffet breakfast is okay but may be further improved including portion sizes for managed buffet and choices. Also, a bread toaster will be a great addition so the guests have the option to warm the bread. Likewise, it would be nicer to provide individually packed sugar instead of having all the diners get from a single sugar jar.
The hotel staff (in the reception, restaurant/cafe, housekeeping and pool) are all nice and courteous. They gladly and promptly respond to requests.
Finally, given that it's still pandemic, the hotel may consider cashless transactions in all its services. Also, hotel guests should be regularly reminded to wear masks in common areas like lobby, hallways, and elevators.
Overall, we enjoyed our stay and will consider staying again in this hotel in our future Tagaytay trip/visit.
The 2-bedroom suite has a view of both Taal Lake and the city. The area is relatively quiet. The room is spacious and very clean. It is complete with basic amenities (3 TVs, microwave oven, electric kettle, mini ref) and toiletries. The beddings (sheets and pillow cases) are very clean and comfy as well as the bath towels and robes.
The living area is cute, specially the yellow couch. The living room as well as the rooms look neat but may still be improved with some wall frames perhaps to not look too bare. Also, the air conditioning system is working well with individual switches in every area. This allows the guests to adjust the temperature in specific areas (like the living room and bedrooms).
The water from both the shower and the faucet is still hot even when set to cold or in between (hot and cold, supposedly warm). The safe in the main room isn't working.
It would be better to provide also a chair and a working table either in the main room or in the living room for guests who are on a business trip or those who simply need a small working area. Also, in the absence of dressers in the bedrooms, a full/half body mirror may be placed in the main rooms as an added fixture.
The hotel room service food is good and reasonably priced. The buffet breakfast is okay but may be further improved including portion sizes for managed buffet and choices. Also, a bread toaster will be a great addition so the guests have the option to warm the bread. Likewise, it would be nicer to provide individually packed sugar instead of having all the diners get from a single sugar jar.
The hotel staff (in the reception, restaurant/cafe, housekeeping and pool) are all nice and courteous. They gladly and promptly respond to requests.
Finally, given that it's still pandemic, the hotel may consider cashless transactions in all its services. Also, hotel guests should be regularly reminded to wear masks in common areas like lobby, hallways, and elevators.
Overall, we enjoyed our stay and will consider staying again in this hotel in our future Tagaytay trip/visit.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana & Events Center
Responded May 17, 2022
We highly appreciate for taking the time to share you experience with us here at Hotel Casiana Tagaytay. We are always concerned with the satisfaction of all our guests and your feedback is of great value to us. It is through this feedback such as yours that enables us to monitor on the quality of our products and services. You have raised areas of concern that needs to be addressed, please accept our sincere apologies for the inconvenience with the safety box and the shower faucet. Be assure we have looked into such concerns already. Likewise, we highly appreciate the suggestion on the mirror and additional chairs. Just to update you, we are already finalizing with our merchant partner on the cashless transaction set up and will also be upgrading our F&B menu in the near future. It was good to know that our reception, cafe and housekeeping team had the pleasure to be of service. We have shared your kind words with them and will certainly motivate them all to keep up the good work. We look forward to welcoming you and your family back in the near future to celebrate many more milestone. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked a stay here because of the good reviews I read. But I guess it was a case of expectation vs reality. First the good points: ample parking space, helpful valets, spacious rooms with spacious balconies, really cold Aircon, high tech smart toilet, clean and the rooms didn't smell like air fresheners but just mildly fragrant and clean. Pool was warm and clean but too many guests swimming especially kids who I was afraid would be peeing in the pool. The not too good points: understaffed. The restaurant at breakfast had a few waiters extremely busy with the work load, that they had little time to see to the needs of the guests .the buffet was budget meal, tocino, chopped carrots and corn and peas, chicken with white sauce and pesto pasta. And it wasn't really a buffet in the real sense because we weren't allowed to spoon our own servings. The server (also lacking as they were only 2 for 6 viands) would give you quite small portions and when you ask for more they'd give you just the littlest bit more. Taste was average. No eggs served except at the last minute when we were already almost done. The front desk also understaffed at check out. It took them 25 minutes to check our room and give us clearance. No extra towels except if you paid 100 pesos more for each. Service was average to fair and not exceptional as stated in the reviews I read before booking.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana & Events Center
Responded Jul 30, 2022
Thank you for your review. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the delay on check out and the food and service during breakfast. Please rest assured that we are taking the appropriate measures to address the concerns and prevent any future occurrences. It is through this feedback such as yours that enables us to improve the quality of our products and services. If I may update you, as part of our continuous commitment we shall be launching our new food and beverage menu and service really soon. Cusina Casiana located at the ground floor will be our all day dining restaurant, open for breakfast, lunch and dinner. Coffee quotes will be our lobby lounge serving some of your favorite coffee and pastries. Pronto will be our new pool bar located along the swimming pool gazebo serving pizza and pasta. Terrace Bar and Lounge located at the second floor with an alfresco balcony will be serving your favorite cocktails and wines as well as other beverages. This will definitely give a better experience for all our guest. Here at Hotel Casiana Tagaytay, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are 2 families with 1 child each, below 6 yrs old. Booked 2 rooms. rm 310 and 312.
We arrived at the hotel last Aug 28 around 3:00 pm, they weren't able to give us our room because of full occupancy and it's long weekend. We understand. Our husbands brought the kids to play room while we were waiting at the lobby. The staff at the reception were apologetic for the delay and even offered us for late check out on the following day. We got our keys around 5PM. When we entered the room, we liked it because it was cozy and spacious but not until my husband found 3 wet towels inside the cabinet while I saw chip crumbs and hair on the table and more chips on the floor and hair too. We were really disappointed. Obviously, they didn't clean the room. Maybe they just change the linens, who knows...We immediately call the attention of the housekeeping head. My husband talked to him nicely and raised our concern and surprisingly the supervisor just gave us "okay," a nod, and a poker face. My husband even asked him what he'll do. I told my husband to just let them clean the room again, a vacuum will do since we were already tired that time. To be fair, they cleaned it right away.Another thing was the toilet, my 6-yr old daughter asked me to teach her how to use the smart toilet because she would like to use it for number 2. When the nozzle came out from the toilet bowl there were poop residue around it. Sobrang kadiri!!! No more time to argue with them since it's already past 10pm.The following morning we used the heated pool, the kids enjoyed it. We ordered some snacks, aside from the long wait they served us burnt pizza, not the tolerable one but really sunog! I called the server and asked him if he noticed the burnt pizza before serving it, he just said "pwede na daw po yan sabi ng chef" REALLY CASIANA?!
We arrived at the hotel last Aug 28 around 3:00 pm, they weren't able to give us our room because of full occupancy and it's long weekend. We understand. Our husbands brought the kids to play room while we were waiting at the lobby. The staff at the reception were apologetic for the delay and even offered us for late check out on the following day. We got our keys around 5PM. When we entered the room, we liked it because it was cozy and spacious but not until my husband found 3 wet towels inside the cabinet while I saw chip crumbs and hair on the table and more chips on the floor and hair too. We were really disappointed. Obviously, they didn't clean the room. Maybe they just change the linens, who knows...We immediately call the attention of the housekeeping head. My husband talked to him nicely and raised our concern and surprisingly the supervisor just gave us "okay," a nod, and a poker face. My husband even asked him what he'll do. I told my husband to just let them clean the room again, a vacuum will do since we were already tired that time. To be fair, they cleaned it right away.Another thing was the toilet, my 6-yr old daughter asked me to teach her how to use the smart toilet because she would like to use it for number 2. When the nozzle came out from the toilet bowl there were poop residue around it. Sobrang kadiri!!! No more time to argue with them since it's already past 10pm.The following morning we used the heated pool, the kids enjoyed it. We ordered some snacks, aside from the long wait they served us burnt pizza, not the tolerable one but really sunog! I called the server and asked him if he noticed the burnt pizza before serving it, he just said "pwede na daw po yan sabi ng chef" REALLY CASIANA?!
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana & Events Center
Responded Sep 3, 2022
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear the experience with the room cleanliness and the pizza that was served. Please rest assured that these are not our standards. We are taking the appropriate and strict measures with the concerning departments to address the concerns and prevent any future occurrences. Here at Hotel Casiana, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your experience and it is our hope that you will give us another opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent two nights in a two bedroom suite with two bathrooms and a microwave. We were on the 7th floor but it wasn’t high enough to get a view of the lake. Higher floors would probly be the same. The room was nice, comfortable and fairly spacious. It had three TVs but only 2 remotes, I informed the front desk but they did not provide a replacement. The shower pressure was good but the toilet bowls need to be changed because the way it flushed was weak. The bathroom and rooms also had no hanging hooks so it was a challenge to find where to dry your towels. The included breakfast buffet was delicious with a good selection of local dishes and an egg station. Staff were very friendly, helpful, and hospitable. The hotel has a weird policy of asking for a php300 “deposit” if you want an extra key card or you have to leave a government ID card. I found this odd because we were booked as three adults but were only given two key cards. It also says in the small key folder that if you lose a key card you will have to pay for it. Internet was good inside the rooms, restaurant, and lobby. Location was good with several nearby restaurants and a supermarket. Guarded parking is free. Despite some minor issues, we had a very good stay.
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Date of stay: May 2023Trip type: Traveled with family
Room Tip: Free guarded parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Delos Santos, General Manager at Hotel Casiana & Events Center
Responded May 19, 2023
Thank you for sharing your feedback about your recent stay at Hotel Casiana Tagaytay. We appreciate your kind words and are glad to hear that you had a good overall experience. We also appreciate your suggestions for improvement, and we apologize for any inconvenience caused during your stay. We apologize for the inconvenience with the missing remote and the toilet flush. We strive to provide a seamless experience for our guests, and it is unfortunate that we were unable to resolve these issues during your stay. We will address these concerns with our maintenance and housekeeping teams to ensure that such oversights do not happen in the future. Your suggestion about adding hanging hooks in the bathrooms is appreciated. We understand the importance of having a convenient place to dry towels, and we will evaluate the feasibility of incorporating them into our rooms. We are delighted to hear that you enjoyed our breakfast buffet and found the selection of local dishes to be delicious. We will pass along your compliments to our culinary team. Additionally, we appreciate your positive comments about our friendly, helpful, and hospitable staff. We take pride in providing exceptional service to our guests, and it's always rewarding to receive such feedback. We are pleased to know that you found our internet service reliable throughout the hotel and that the hotel location was convenient for you, with nearby restaurants and a supermarket. Once again, thank you for sharing your experience and suggestions. We appreciate your feedback, and we will use it to enhance the guest experience. We hope to welcome you back in the near future should your travel plans bring you back to Tagaytay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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"Room will be available at 3pm. If you want to avoid traffic, best to come early in the morning and go around key spots in Tagaytay."Read full review
"Don't hesitate to order their pizza by the pool. They make it fresh and tastes above average."Read full review
PRICE RANGE
₱3,783 - ₱6,075 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Casiana
LOCATION
PhilippinesLuzonCalabarzon RegionCavite ProvinceTagaytay
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOTEL CASIANA & EVENTS CENTER - UPDATED 2025 Reviews & Price Comparison (Tagaytay, Philippines) - Tripadvisor
Frequently Asked Questions about Hotel Casiana & Events Center
Which popular attractions are close to Hotel Casiana & Events Center?
Nearby attractions include Summit Ridge Promenade (1.1 km), Mahogany Market (0.6 km), and Tagaytay Point (0.4 km).
What are some of the property amenities at Hotel Casiana & Events Center?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Casiana & Events Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Casiana & Events Center?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Casiana & Events Center?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Casiana & Events Center?
Conveniently located restaurants include Nanay Cirilas Kapeng Barako, Mushroomburger, and Taza Fresh Table.
Are there opportunities to exercise at Hotel Casiana & Events Center?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Casiana & Events Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Hotel Casiana & Events Center have any great views?
Yes, guests often enjoy the city view available here.
Is Hotel Casiana & Events Center accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.