Pros: Nestled in a quiet, sleepy, picturesque pine tree forest inside Crosswinds Estate. Perfect for photo shoots/ selfies. Cool breeze all day long. Hotel allows food bought from outside minus corkage. Plenty of parking spaces. Hotel staff are corteous, helpful, gives prompt service, presentable. Frontdesk is responsive (via Viber). Wifi/internet access is good and consistent. Room has flat TV with cable channels. There is a veranda that overlooks the pine forest (very nice). Perimeter is secured with 24 hour guard. Cons: Waited almost an hour for check in. The family room we stayed in is spacious but old, very outdated with problems like broken shower, leaking ref. Microwave is working but cord is so short it does not reach the outlet. Room lighting is inadequate. The hallway to our room is creepy. The whole building is creepier. Far from restaurants. You have to call for food delivery which sometimes does not arrive on time. Breakfast is overpriced and spartan. Tap water not drinkable, you have to buy safe water from hotel (at 200 php for 6 liters) if compli 2 bottles water runs out. Nearby attraction Santa Village is under renov when we arrived. Water from A/C from our neigbour one floor up is dripping to our veranda. Not able to enjoy other attractions like pool area due to lack of time. …
We were looking to spend 2 nights in Tagaytay but our hotel of choice had no available rooms. Since I saw pictures of Crosswinds looked nice, I convinced my husband to book here. Pro's: Nice pine trees Large room with kitchen Cons: No restaurant within the facility to have meals. Delivery from outside establishments cut off at about 6 or 7pm. They will just deliver packed breakfast to your doorstep. It isn't great but was decent- comparable to a fastfood rice meal. Hotel either has no budget or management is not keen on maintenance of the facility. Door jams are rotten from moisture, bathrooms need to be retiled. Air-conditioner has broken vents, stove is rusty, sofa looks old and needs to replaced. I didn't even sit on it once. The intercom wire was also broken. Please see pics to prove I am not exaggerating. Pictures on the internet look somewhat deceiving given these observations. Bidet is for left-handers Their cleaning staff do not clean well at all! There were particles of dirt and hair all over the floor, food crumbs on the chairs. I felt too icky so I just placed a towel over it before sitting. There were dried liquid soap/shampoo on bathroom wall and slippery molds on shower wire which are easily removed with a good scrubbing. The blow dryer has dried gunk on it and old dust in between the wires. Overall, the place did not look and feel clean even if there is a sign that it was "sanitized". I sprayed alcohol on the door knobs and door of the fridge, toilet seat, countertops etc. I was uncomfortable to touch the remotes too. When I was going to fill up the feedback card, I was shocked to see it was filled up by the previous guest! If this was not paid attention to, how can we be sure the place is really clean, sanitized and virus-free? I am not very sensitive, but having done staycations in many other hotels, this one is really lagging behind in the cleanliness category. The place really has potential except it is being mismanaged. I'm sorry to say I would not stay here again.…
We had an awesome experience at Crosswinds Tagaytay. we stayed at One Bedroom Deluxe and their rooms are very spacious and clean. if you are looking for a relaxing and quiet place I would recommend Crosswinds hotel , you can only hear the birds chirping all day. staffs are very accommodating. exceeds our expectation! plus the wifi is fast!
The view is nice and the design of the hotel buildings and the vacation houses were all pretty. The concept of 365 days of Christmas is great ‘though not so well executed but that can be remedied easily by adding in a few more decors and lights. The staff were friendly and courteous but not so prompt. Check in time was 3pm, we arrived around 5pm only for us to wait for our room. The room was nothing fancy, it wasn’t well maintained. The microwave and stove were quite old that you’ll be scared to switch it on. The faucet in the bathroom was broken and it was quite moldy. The breakfast arrived late it was just so-so, too expensive and they forgot to give us utensils. You can feel that they could do better but maybe there’s not enough budget to run the place due to the pandemic? I don’t know but with the natural beauty that surrounds the place and the concept just a bit more effort can do a lot to this place.…
This has always been our family’s favorite Tagaytay getaway. The pine trees, the serene atmosphere, the country side ambiance, spotless cleanliness coupled with the excellent hospitality of the staff all make up for an ultimate recharge we all badly need. Thank u to Carlo of FO and Ms Becky, the hotel Manager who have been so gracious to me and my family. You guys made our stay more special. We will definitely be back. Thank you!
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