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Swiss-Belhotel Balikpapan

Traveler (265)
Room & Suite (92)
Dining (17)

About

Location
Cleanliness
Service
Value
Swiss-Belhotel Balikpapan is a 4-star international hotel that provides a high quality standard of services and facilities. The hotel is ideally located in the central business and government district, only 15 minutes from Sepinggan International Airport and adjacent to “Balcony City” as the ultimate combination of hotel, mall, serviced apartments and trade centre. Swiss-Belhotel Balikpapan is located near to the sea and offers a variety of entertainment and leisure activities many dining options.The hotel features 230 guestrooms including Presidential Suite, Business Suites, Executive Club Suite, Superior Deluxe and Deluxe Rooms, and 25 apartments including studios, 2 bedroom and 3 bedroom units.
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Property amenities
Pool
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free Parking
Spa
Breakfast included
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Sauna
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Good to know
HOTEL STYLE
Great View
Ocean View
HOTEL CLASS
372Reviews
305Photos
4Q+A
56Room tips
Traveler rating
  • 92
  • 172
  • 79
  • 16
  • 13
Time of year
Traveler type
Language
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  • English
Popular mentions
An excellent quallity hotel, a Saturday night stay, did not have an opportunity to try the resteraunt other than breakfast which was excellent. The hotel is ajacent to a shopping mall and the sea. I find the Swissbell brand to be excelent and prefer to stay at their hotels
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Review collected in partnership with Swiss-Belhotel International
We were in a very tight schedule and this hotel by the sea give the right kind of sanctuary. Everyone is kind and helping right from the front door. Requests on details in front desk are easily fulfilled. Breakfast spread is of enough variance. Room is in good condition & the
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I had a great experience staying there. The staff were all incredibly helpful and friendly. In particular a staff member named Surya was extremely kind and helpful. As it was my first time in Balikpapan it made my time so much more enjoyable. I Couldn’t recommend
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Response from General M, Director of Sales at Swiss-Belhotel Balikpapan
Responded 3 weeks ago
Dear Our Valueable Guest Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Once again, Thank you and we're waiting for your next stay with us. Best Regards,
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Be prepared to wait at least 30 minutes for anything to be delivered if it get delivered at all or asking for any service, staff speak limited English and 80% of the time misunderstood your intention and thus did not show up. I understand English is not the first language but it
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Response from General M, General Manager at Swiss-Belhotel Balikpapan
Responded 3 weeks ago
Dear Melody Warmest Greetings from Balikpapan... I am shock to read your feedback due to the quality of service that you experienced when you stay in our hotel. I am trying to investigate it to find out why such situation occurred to you. We have been implementing "Second Effort Log" in our operation to ensure that all guest requests must have a solution within 15 minutes at maximum. On the log, all guest request is recorded.FDA will relay the request to the concerned department and the FDA will do courtesy call to the guest every 10 minutes to ensure that the request had been delivered to the guest. I do apologize for the such situation that you experience and I hope you grant me a chance to serve you better in the future, I guarantee you that it won't occur again on your future stay. Best Regards Elwas Suwarno
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A great classy place to stay which is 4.5 stars. Food is first class but vegan choices are very limited. Room & bed first class. Amenities are also first class. Pool great for laps. Great place for a home away from home stay
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Response from Trysia S, Public Relations Manager at Swiss-Belhotel Balikpapan
Responded 26 Oct 2018
Dear Shiv Y, Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Once again, Thank you and we're waiting for your next stay with us. Best Regards, General Manager
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Photo provided by managementSwiss-Belhotel Balikpapan
Superior Guestroom
Photo provided by managementSwiss-Belhotel Balikpapan
Superior Deluxe wth City View
Photo provided by managementSwiss-Belhotel Balikpapan
Executive Suite Room
Photo provided by managementSwiss-Belhotel Balikpapan
Meeting room
Kamar Swiss-Belhotel Balikpapan
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12345619
In my best knowledge. Swissbell hotel does not have the stench and was a pleasant hotel. I have no complaints of this place. From the numerous stay experience I had.
0 votes
I don't believe they have a free airport shuttle
1 vote
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Hi, i recommend you to stay at Jatra Hotel in Balikpapan. It's a better service hotel with shopping malls under the hotel with quite similiar price with Swiss Bell Hotel in Balikpapan. For the rates of the swissbel hotel right now would be IDR 653.000 = 2.929 INR for deluxe room with breakfast for 2 adults. The other rates would be listed in their respective website. Have a fun stay. 😊.
1 vote
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Hotel Swiss Bell terletak di satu area dengan Mall Balcony City (pintu masuk mall dan pintuk masuk hotel saling berhadapan), anda tinggal berjalan sekitar 50 meter masuk ke mall.
1 vote
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"always ask room facing the sea"
"Room facing the sea"
"Nice hotel view sea"
"avoid to have rooms facing new apartment, it is now on progress and noisy"
"Ask for a high level room facing the sea (if possible, get "big number" of the room)"
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12345612
PRICE RANGE
US$37 - US$67 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
230
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