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Grand Jatra Hotel Balikpapan

Traveler (349)
Room & Suite (166)
Dining (30)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free High Speed Internet (WiFi)
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Center with Gym / Workout Room
Airport Transportation
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Luxury
Charming
HOTEL CLASS
385Reviews
379Photos
3Q+A
50Room tips
Traveler rating
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  • 22
  • 20
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Popular mentions
I visited balikpapan for a business trip , it was an amazing experience , the price is reasonable , perfect location , clean rooms , the staff and the hotel services are fabulous specially the General Manager Mr. widya wiryawan I want to thank him for his hospitality , and Mr.
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Response from jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan
Responded 3 days ago
Dear afif1980, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. As I remember we’ve meet at breakfast time, It’s with pleasure for me personally to provide the best possible services we could offer to our guest. It’s our goal to give what’s our guest needed how they feel cared for, valued and respected. Once again, we are so happy and great to read very positive comments from you and we ensure will keep maintain our service and facilities to be more outstanding. Thank you so much, we wish you have a memorable stay with us, me and Management and all staff of Grand Jatra Hotel Balikpapan would looking forward to have your next reservation in our property. Best Regards, Widya Wiryawan General Manager
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best Hotel in Balikpapan, with great amenities, spacious room, Wide range of Breakfast, complete Gym facilities and most important easy to go to shopping which is attached with Hotel, very recommended
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Response from jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan
Responded 1 week ago
Dear bregasyekti, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from you and we ensure will keep maintain our service and facilities to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Widya Wiryawan General Manager
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Good JobExcellentGood ServiceKeep the PerformanceIt will be good when we had an event in your hotel, also stay there and we get special discount/service from Hotel. Wish I have a chance again to stay there
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Review collected in partnership with this hotel
Response from jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan
Responded 3 weeks ago
Dear Meander59847441247, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from you and we ensure will keep maintain our service and facilities to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Widya Wiryawan General Manager
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+7
Located not so far from the airport & next to shopping malls makes this hotel popular. I stayed 1 night, arrived at Balikpapan around 10 AM. I requested for an early check in at my reservation, but they could not give me one & had to wait until 1 PM. The malls helped me to kill
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Response from jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan
Responded 10 Jan 2019
Dear magdalenatr1p, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time to share your experience during your stay with us. We noted and will review all your comments during your stay. We do apologize for the inconvenience that you have experience. Sure your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, once again thank you so much. Best Regards, Widya Wiryawan General Manager
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Do not expect it to be a 5 star by Western standards. But considering the location, it is one of the better places in town. The restaurant staff is friendly but very slow. If you order room service, double check that they have understood exactly what you've order it be
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Review collected in partnership with this hotel
Response from jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan
Responded 19 Dec 2018
Dear 151yang, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time to share your experience during your stay with us. We noted all your comments during your stay. Regarding the restaurant staff, we will brief them again so they can be more active and consistently giving them training to improve their services to the guest. Sure your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, I hope to able welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Widya Wiryawan General Manager
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Center & Event Rooms
Photo provided by managementGrand Jatra Hotel Balikpapan
SUITE ROOM
Photo provided by managementGrand Jatra Hotel Balikpapan
Business suite
Photo provided by managementGrand Jatra Hotel Balikpapan
Junior Suite
Superior room entrance
Superior double bed.
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12345634
I had an airport shuttle. I booked it through tip advisor, they tried to charge me extra for it when I arrived and had to argue that the receipt clearly showed it was included in the price. Once that was cleared up is was a great hotel but very noisy.
0 votes
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Yes. Just let the hotel know that you need airport shuttle by book it in advance. FYI: there will be additional charge for airport shuttle if you book the hotel from travel agent :)
0 votes
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Dear Rudy L, Salam Hangat dari Grand Jatra Hotel Balikpapan… Sebagai informasi selama 6 bulan ini kami sudah melakukan penggantian untuk spring bed. Demikian informasi yang dapat kami sampaikan. Kami nantikan kembali untuk kedatangan anda di Grand Jatra Hotel Balikpapan. Terima kasih. Hormat Kami, Widya Wiryawan General Manager
1 vote
"Ask for the room away from tnt night club side"
"Setiap sarapan, kita akan disuguhi oleh live band yang memainkan musik daerah Kalimantan, dengan personel yang memakai baju dayak."
"The shower base could do with an old fashion scrub. "
"Request for a Room on a higher floor, away from main road"
"Nice hotel all rooms are the same"
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PRICE RANGE
US$61 - US$93 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
215
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