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Crowne Plaza Maruma Hotel & Casino

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Desarrollos Hoteleros del Zulia C.A Circunvalacion # 2 Zona Industrial, Maracaibo 4004 Venezuela
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (206)
Room & Suite (106)
Dining (46)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Maruma Hotel & Casino
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 16 hotels in Maracaibo
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
The Crowne Plaza Maruma Hotel offers an exclusive and strategic location with immediate access to the city's financial district and is only 15 minutes away from La Chinita International Airport.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Tennis court
Babysitting
Parking
Wifi
Hot tub
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Salon
Baggage storage
Concierge
Shops
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Italian
1,016Reviews8Q+A15Room tips
Traveler rating
  • 625
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  • 82
  • 31
  • 27
Time of year
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Popular mentions
Hugo wrote a review Dec 2019
1 contribution
I spent three days in this hotel and I was flabbergasted by the strenuous fight to keep the standard up to its fame. Due to the tough situation in the country water and electricity is generally an issue but not in this hotel that has a huge electric generator. Any minor flaws is tolerable and compensated by an outstanding welcoming staff always smiling and attentive. So thumbs up for this five stars hotel in Maracaibo where you will feel pampered and happy to stay!
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Date of stay: December 2019Trip type: Traveled solo
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Christian F wrote a review Jan 2019
Miramar, Florida3 contributions3 helpful votes
Have stayed in various Crown Plaza, but this one is the most outstanding. Perfectly maintened, nice reception, very clean, Rooms superb. Atention of staff, Outstanding. Excellent dinner at Canaima Restaurant. In all a great time
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Date of stay: January 2019
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Rooms to the west overlook the pool area, nicer view
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Response from IHG_Hotel_Staff, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino
Responded 27 Feb 2019
Estimado huésped, Muchas gracias por tomarse un tiempo y compartir sus comentarios, nos complace saber que haya gozado del servicio ofrecido por nuestro personal, Tenemos el afán de hacer de la estadía de nuestros huéspedes una experiencia magnifica para así convertirnos en un hogar lejos de casa. Esperamos con ansias su próxima visita. Saludos Cordiales.
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Stefani wrote a review Jan 2019
2 contributions
A comfortable hotel, with good service, good reception, cleanliness in general is very good, the food in the restaurant is excellent, it’s a good hotel to share with the family and the pool is excellent for relax
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Date of stay: January 2019Trip type: Traveled with family
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Response from IHG_Hotel_Staff, Guest Relations Manager at Crowne Plaza Maruma Hotel & Casino
Responded 18 Jan 2019
Dear guest, We are very pleased that we have taken into account the time to write such motivating comments, we work faithfully to maintain our services and levels of attention to provide our customers and customers with the best experience during their stay. At the same time we are impelled by the impetus to improve our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
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George S wrote a review Dec 2018
Caracas, Venezuela10 contributions2 helpful votes
I stayed many times in this hotel and recently have been surprised by how improved is the Hotel. The most notorious side of this improvement is the people. They added new staff and trained the old one to deliver a good service to the customer. I was pleasant that at my room everything worked fine, have good staffing of towels and amenities. I used room service and they were precise and fast with my order. Also used the bar and the restaurant both well staffed and good food. If you are on a bussines travel this is the place to stay. I would add there is a lot of security around considering Venezuela a dangerous place.
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Date of stay: November 2018
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Ask for a pool view top floor!!
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Response from IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino
Responded 12 Apr 2019
Dear guest, We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
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Jose Luis Alcalá Rhode wrote a review Aug 2018
Caracas, Venezuela73 contributions8 helpful votes
The Crowne Plaza Maruma, is a 5 🌟 hotel of the city. It has comfortable room. You can enjoy the wonderful pool. For couple is fantastic the restaurant, bar and disco. For business has a complete office for conference. Is one the best hotel of the city
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Date of stay: August 2018Trip type: Traveled as a couple
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Response from IHG_Hotel_Staff, Director de Relaciones Públicas at Crowne Plaza Maruma Hotel & Casino
Responded 12 Apr 2019
Dear guest, We are very pleased that you have taken the time to write us such motivating comments, we work faithfully in maintaining our services and standards of care to provide our guests and customers with the best experience during their stay. At the same time, we are impelled by the impetus to improve in order to exercise our mission, to be the home away from home for our clients. It would be a pleasure for us to see you again here. Best regards!
Read more
Previous
PRICE RANGE
US$65 - US$90 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hotel maruma maracaibo, crowne plaza hotel maruma hotel and casino, crowne plaza maracaibo
LOCATION
VenezuelaZulian RegionMaracaibo
NUMBER OF ROOMS
186
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Frequently Asked Questions about Crowne Plaza Maruma Hotel & Casino
Which popular attractions are close to Crowne Plaza Maruma Hotel & Casino?
Nearby attractions include Centro de Arte Lía de Bermúdez (6.2 km), Calle Carabobo (6.7 km), and Barrio y Templo Santa Lucía (7.5 km).
What are some of the property amenities at Crowne Plaza Maruma Hotel & Casino?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Crowne Plaza Maruma Hotel & Casino?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Crowne Plaza Maruma Hotel & Casino?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Maruma Hotel & Casino?
Conveniently located restaurants include Caribe Concert, Osteria Restaurante Italiano, and Katamaran.
Are there opportunities to exercise at Crowne Plaza Maruma Hotel & Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Maruma Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Maruma Hotel & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Maruma Hotel & Casino?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Crowne Plaza Maruma Hotel & Casino?
Many travellers enjoy visiting Casa de la Capitulacion (2.9 km).
Is Crowne Plaza Maruma Hotel & Casino accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.