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Cross Keys Hotel

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Traveler (33)
Room & Suite (7)
Family and Play Areas (1)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor7%
  • Terrible3%
Travelers talk about
“town square”(19 reviews)
“key fob”(4 reviews)
“fish and chips”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (354)
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353 results
Traveler rating
150
109
52
28
14
Traveler type
Time of year
LanguageEnglish
150
109
52
28
14
Show reviews that mention
All reviewstown squarekey fobfish and chipsmain courseevening mealpiefirst classwithout exceptionhotel is situatedan overnight stayscottish borderspublic areasnice roomlarge bathroomwedding venuekelso racesthe ground floor
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1 - 5 of 353 reviews
Reviewed 5 days ago via mobile

Stayed as a couple with 13 year old son in a family room. The room itself was pretty spacious with sofa tv, table & double bed in one room with separate room with two single beds & sink. There is a notice to say that...More

Thank Del_T_10
Reviewed 3 weeks ago

The hotel lacks character for such an imposing building right in the centre of the town. Staff are very good but the restaurant food was poor and the room I had was very dated and uncomfortable. Definitely not be staying again.

Thank MandM5960
Reviewed 6 May 2018 via mobile

From the moment we stepped in this hotel the staff were really helpful & welcoming, from receptionists to the girl serving breakfast. First thing we liked was security as you had to use key fob to operate the lift. Downstairs was really lovely & modern...More

1  Thank Lynne H
A TripAdvisor Member
41
Reviewed 15 April 2018 via mobile

My wife and l stayed here in April,we thought it would be a pleasant couple of days. We were oh so wrong. Both Booking .com and laterooms say "free parking" it isn't,not unless you mean free in the square in front of the hotel for...More

1  Thank A TripAdvisor Member
Response from CKHKelso, Owner at Cross Keys HotelResponded 23 April 2018

Dear Trip Advisor Member Apologies (i would have adressed you by name but for whatever reason you are listed as Trip Avisor Member on their website?) I am sorry to read your negative review with regards your recent stay at Cross Keys. Your comments with...More

Reviewed 14 April 2018 via mobile

I used to spend every weekend in the cross keys as part of my late teen years. The Saturday night discos were good fun back in the ‘80s. I always wondered what it would be like to stay there as a guest. Well this week...More

1  Thank lee d
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Free Parking
Hotel Amenities
Meeting Rooms
Banquet Room
Breakfast Available
Room Service
Free Parking
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$98 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$98 - US$186 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveler (33)
Room & Suite (7)
Family and Play Areas (1)
Business Center & Event Rooms (1)
Questions & Answers
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shazzy43
8 August 2017|
AnswerShow all 3 answers
Response from ropebeach | Reviewed this property |
Sorry, shazzy43, I've no idea why the hotel has had 12 head chefs in two years. I only stayed for one night as I was visiting a friend and had no complaints about the food, been once before years ago for a meal only. My... More
0
Votes
illy66
4 August 2016|
Answer
Response from andypandy89 | Reviewed this property |
Yes. You use the key fob to your room to operate it.
0
Votes
illy66
4 August 2016|
AnswerShow all 2 answers
Response from Ian L | Reviewed this property |
Yes
0
Votes
Room Tips
"We did not stay in the hotel only visited for Sunday lunch"
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"Rooms quieter at the rear."
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"Singletons are generally placed in what obviously been a utility room but none the less comfortable"
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"Rooms at the front have a view out over the town square"
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