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Comfort Inn & Suites Surprise-Phoenix NW

Traveler (15)
Room & Suite (26)
Dining (5)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Breakfast Available
Business Center with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS

Location

Full view
39Car recommended
Grade: 39 out of 100
31Restaurantswithin 1 km
2Attractionswithin 1 km
139Reviews
49Photos
2Q+A
30Room tips
Traveler rating
  • 70
  • 37
  • 18
  • 8
  • 6
Time of year
Traveler type
Language
  • Filter
  • English
Popular mentions
The comp breakfast was same ol' same ol' but the room exceeded expectations. Nice linens, nice tissue, comfortable bed and pillows, and the wi-fi worked the way it is supposed to. The property is clean and maintained. Couldn't ask for more, except a lower price, but hey, it's
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Response from Rachel R, Manager at Comfort Inn & Suites Surprise-Phoenix NW
Responded 5 days ago
Thank you for the positive feedback! We are glad you enjoyed your stay here with us at Comfort Inn and Suites.
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We experienced no problem during our stay except the wi-fi was slow in our room. Large, quiet room. Breakfast was the normal Choice hotels breakfast which was expected. Remodeling is in progress and appears to be nearly complete. We would stay at this hotel again.
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Response from Rachael R, General Manager at Comfort Inn & Suites Surprise-Phoenix NW
Responded 3 weeks ago
Thank you for your review of your recent stay. Comments such as this gives us the opportunity to improve for all our guests. We hope to see you again soon and have a great day
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My experience of checking in was satisfactory but I was present at the desk on several times when I witnessed very poor customer service and long waits for guests checking in due to understaffing. I visited with one person who said his room wasn’t cleaned and there was white
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Response from Rachel R, General Manager at Comfort Inn & Suites Surprise-Phoenix NW
Responded 3 weeks ago
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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I booked a trip February 1st, 2019 at the Comfort Inn and Suites in Surprise Arizona for Friday 2/15/2019 through Monday 2/18/2019 I gave them my credit card, I got a confirmation # and they e-mailed me all the same. We were really looking forward to going as we had this
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Response from Rachael R, General Manager at Comfort Inn & Suites Surprise-Phoenix NW
Responded 4 weeks ago
Mary, No apologies will suffice in this case. I can apologize on behalf of the entire staff but I do not think that this will even come close. We here at Comfort Inn love hearing from all guests whether it be great comments or not. I want to hear what guests are saying and any information that I can receive from guests helps us to improve. I hope that this does not deter you from staying within the Choice brand itself. I will look more into this matter with the front desk /auditor staff to find out why the reservation was cancelled and not changed from one day to the next. I really do apologize for this and take full responsibility for my staff. I want to ensure all our guests experience a great hotel stay and again I apologize that this was not the case for you. Please let me know if there is anything else we can do to ensure all our guests a great and enjoyable stay. I hope you have a great day and thank you for your response.
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A very basic place, entire place smells like maple syrup which I believe is due to an air freshener used to mask musty smell in hallways due to old carpets and fabrics. Poor housekeeping, didn’t pick up used towels, didn’t refill empty tissues or dump old ice sitting around.
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Response from Rachael R, General Manager at Comfort Inn & Suites Surprise-Phoenix NW
Responded 4 weeks ago
Thank you for letting us know about your recent stay. We appreciate your feedback and will use your comments on ways to improve for our guests. Please do not hesitate on letting us know what else we can do to make every guests stay more enjoyable. I hope you have a great day.
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123456
What type of coffee makers are in the rooms? Do the use the k-cup pods?
Unfortunately not a Keurig coffee maker. Just the typical small coffee machine with the coffee and filter all in one. As previously mentioned they did have coffee readily available near the elevator area.
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No, they do not. But there is one very close. It's called "to my Suprise shuttle" I was not permitted to include a link, but it come up easily in a Google search It's very close to the hotel. I have not personally used it, buy my son is planning on using it this November. They get decent reviews. Hope this helps.
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"I saw a paraplegic woman enjoying her disabled access room and breakfast. Ground floor had more than one entrance near parking."
"stay elsewhere"
"The hotel is near a train track. Trains blow horns multiple times throughout the night and will wake you up."
"not sure but our room was quiet and we were on the second floor."
"Lots of eating places close by and also a great Trader Joes just down the street."
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123456
PRICE RANGE
US$100 - US$367 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn & suites surprise hotel surprisecomfort inn and suites surprisecomfort inn surprise
LOCATION
United StatesArizonaCentral ArizonaSurprise
NUMBER OF ROOMS
86
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