The location is perfect and the view from our balcony was perfect! BUT, as soon as we left we realized we left our winter dress jackets in the closet in the room. We called and they said they’d look. We didn’t hear back so I messaged them. Still didn’t have our coats. When I messaged again, they said they called me twice and I didn’t answer. Not true. Still didn’t have our coats and they kept referring to the coats as “lost” and if they “found”them. They weren’t lost. They are in the room closet. So, either they did not clean the room before the next guests and the guests took them or whoever cleaned the room took them. I told them if they weren’t in the room they were taken by housekeeping. They said no and thank you and that’s it. Greatly disappointed. They were very nice coats we got in Europe. We live in Phoenix and plan to come back often and I won’t stay here again. Too many other options.…
We were very happy with our accommodations, we stayed in Villa #1111 four nights in late May. Both bedrooms were on the second floor each had balconies. On the first floor is a walkout patio leading to Adirondack chairs overlooking the creek. The grounds were clean. We enjoyed our morning coffee by the creek each day. Then off to breakfast with approximately a eight minute walk uphill to the hotel location. My parents drove daily due to the hill. But we walked each morning. Plenty of parking. Breakfast was 7-10am plenty to pick front fresh, hot, & cold items. The villa give access to the clubhouse. The gym was well equipped. Both indoor and outdoor pool & hottub were enjoyable after hiking. The breakfast each day was amazing, they changed it up each day. This breakfast was more than above average for being included. The gentleman behind the counter greeted us each day with a smile and chatted briefly. Our first time trying a pistachio muffin, freshly baked. As for the location, this hotel is in the heart of Sedona. Less than ten minute walk to Pink Jeep meeting point, less than five minutes to the Trolly pickup location, dozens of restaurants & shops less than a minute from lobby. Lastly please look at the photos of the Villa. We were happy to come back each day to a spacious kitchen, living room, and 2 & 1/2 bathrooms. Though we didn’t watch TV, my parents enjoyed TV in the living room & bedroom.…
Hotel is a little older but everything is well kept and clean. Bed was comfortable and I slept very well, room had a private balcony and OMG what a view. Hotel is on the stretch filled with shopping and eating options. Extremely happy to have chose this hotel.
We really enjoyed our stay here. The rooms are clean and very comfortable. We had a great view from our room (the picture doesn’t due it justice). The breakfast was good snd had many choices. Due to Covid they do not come in and clean the room. However, if you put your garbage or towels outside your door they are gone in an instant. Fresh towels and cups are readily available at the front desk. There is a lovely fireplace in the lobby and a fire pit outside that has a beautiful view. This hotel is easy walking distance to shops and restaurants.
We spent two nights here with our adult children Christmas week. The villas are spacious and clean although dated. We hiked during the day and at night walked to restaurants and shops. Parking is ample. The front office checked on us daily and were very customer oriented. Fresh coffee and hiking information readily available. The breakfasts are a must. The chef is outstanding as is the staff - clean and delicious with a variety of healthy, hearty choices. Great experience.
The villas are nice but quite dated. The view is beautiful. The pool and spa, however, are part of a different establishment so you have to trek over there with a stack of paperwork to be allowed in. That's not a luxury stay. Low quality products such as scratchy truck stop quality toilet paper, flimsy towels, and cheap paper towels don't help. We were really looking forward to this splurge but came away disappointed.
We stayed for 3 days and 3 nights at this hotel. We are from MN and was in town for the first time as a newlywed couple. Thermostat in our room showed 80 degrees ... yet it was so cold in our room. Thought because it was cold outside with freezing weather and dampness ... thought maybe we were getting sick. Stayed in room for more than half our stay as we couldn't seem to warm up. My husband was looking at the alarm clock on the third day where it showed the temp in small digits and it said 16 Celsius ... Which indicated the temp was around 60 degrees. No wonder why we felt so chilled and sick. I went to the front desk and the man came and looked at the heater and said it didn't work. He offered us a different room and we accepted. That too, on the other hand, was so ungodly hot we had to sleep with the window wide open. Would I stay again ??? Definately not! Besides .... we chose this hotel specifically because it had an indoor pool. Well at no place in the advertisement for the hotel did it say you needed to go outside and walk a block to get to the pool and facilities in the freezing cold. I would appreciate someone from management or corporate to call me. 651-343-3202…
Ideal place to stay. Beautiful views, centrally located near shops, and restaurants. Everything is within walking distance. Great customer service by the staff, from front desk, housekeeping to the breakfast area staff. It's always a pleasure staying here.
This Best Western Hotel is in the heart of Downtown Sedona. You can walk to almost everything you want to do and n Sedona. The rooms are spacious and always spotless. We had a fireplace in our room as well as a private balcony with a red rock view. We always stay here when we visit Sedona.
Great stay again at this hotel. Location is perfect, our “special” room with view and fireplace was amazing especially the snow on the red rocks. Staff was pleasant and helpful even with “technical” difficulties.